My son took his car here for an oil change and nothing else. A week later he was getting a service…read morelight on his car that would not go away. Why am I blaming this place and the oil change for that issue? Because the oil filter was installed in his Cruze backwards and could have ruined the engine if not noticed by the dealership mechanic in time. Phew...never again!

Oil change was quick and we just sat in the car for about 20 mins through it. The staff we spoke to…read moreat the start was very nice and spoke clearly about what he needed of the driver. The only thing I gotta say is they didn't have a filter for my husband's car when we came in. Like what kind of place doesn't have enough filters in storage? Maybe they just don't have filters that fit my husband's car to begin with, in which case I'm sorry for taking away a star. Luckily, my husband had one that he bought a while ago in his trunk so we're able to start the oil change process. The company offers military discount and they have coupons in their website so be sure to go check it out before hand. Also, you can't stack discounts/coupons. Even after we supplied them with a filter they weren't able to get a reduced price for the oil change because I'm pretty sure the service included the cost of a new filter. Overall it wasn't too bad, but I'm just a little upset.

On my morning commute I got a flat tire, I called around for help since I have never changed a…read moreflat. 1st Class was quick to offer their service. The team was friendly, incredibly helpful, and knowledgeable. They answered all of my questions, directed me on the next steps to take, and shared some laughs. great experience, highly recommend!

From southern California during a 3 month vacation pulling a toy-hauler, transmission went out on…read moremy dodge ram 1500. Contacted 3 different transmission shops all couldn't even see it for 30 days. 1st Class Auto got me a new transmission and installed in one day. For a fair price. Didn't take advantage of out of towners. Thankyou Kari Tyler and Chris family owned business. Roy manager and Brandon mechanic solid as well. Made it home. Thank you

While I did not get my oil changed I did go in with a low tire indicator light. The tech checked…read moreall my tires for nails, refilled my air pressure, reset my meter and didn't charge me for the service. I was having I rough day, my husband was having a chemo treatment and this gentleman's kindness brightened my day.

Tyrone is great always really helpful and friendly! My oil change is always fast and convenientread more

Fast and affordable work. Friendly service. Back up their work. Highly recommend. Clean waiting…read morearea.

North Belt has been taking care of my Subaru, and they've always done an excellent job. My previous…read moreshop really did sloppy work, but NBA took good care of me and got me fixed up for a great price!

I was able to get my jeep in on the same day I had a problem. I had my carburetor and I was on my…read moreway.My car started acting up this morning, but luckily I found a shop with an opening. They diagnosed it super fast and got the part I needed. It was fixed within a few hours. Back on the road again!

I really needed to get an affordable and fairly quick oil change. As a woman, I always feel…read moreintimidated going to an auto care shop, because men like to look down on a woman trying to explain what their car needs. Luckily, the staff at Car-Tech are super nice and helpful and got me an appointment for an oil change. The experience felt friendly and kind! I appreciate it!

Outstanding service! I pulled in, and everything remained…read moreme of launching an airplane! Crew chief, etc. Safety was paramount, second was my satisfaction! Outstanding!

THINK TWICE,BEFORE GOING HERE!!!! Rushed Service, Lied on…read morePaperwork, and My Car Needed Oil Weeks Later! I went to this Jiffy Lube location on 06/24 for a standard oil change. Less than a month later, my car is telling me to add oil which should NEVER happen after a recent oil change. That was my first red flag. It gets worse: * They rushed through my service, didn't give me an oil change sticker, and acted like everything was fine. * I came back the next day to complain, and the manager didn't care he just gave me a sticker and said he'd update my info when I returned. * The paperwork claimed they inspected my car and noted a leak yet didn't tell me that, show me anything, or recommend a fix. Just quietly wrote it in the fine print. * When I called the shop, no one answered. I had to contact Jiffy Lube customer service directly, and now I'm waiting 1-3 days for someone to maybe respond while my car risks damage. Update: Turned my car on! SMH Update: My engine is making noise now and still no oil leaks anywhere. I shouldn't be dealing with this right after an oil change. Something's not right. Update: Slight Progress but Ongoing Frustration with Unprofessionalism After filing a formal complaint with customer service, I was finally contacted by the actual manager not the shift lead I'd previously dealt with. To his credit, he was polite and seemed genuinely interested in helping. He called me at 7:30 AM the morning after my complaint and insisted to come to my home to inspect the vehicle. Once here, he briefly looked under the car and identified a small oil leak within two minutes. He then asked me to bring the vehicle to the shop for a full diagnostic. During our conversation, I asked why I wasn't notified of the leak during my last oil change. His response? "It's not policy to inform customers; it's only done as a courtesy." He also stated that surveillance footage confirmed the technician noticed the issue and pointed it out to a colleague--but no one told me at the time. When I asked about asking for a manager and he stated it was shift lead he said technically he was the manager because I wasn't there. To make matters worse, I had previously called customer service, where I was told to wait 1-3 business days for a resolution yet no one ever mentioned that free oil top-offs are available between services. I ended up spending $48 out of pocket for oil and paying someone to top it off for me. The manager did say he would reimburse me for that cost, but as of now, I haven't received a thing. While the manager seemed like he truly wanted to help, the overall experience has been chaotic, inconsistent, and highly unprofessional. I'm now reluctant to bring my vehicle back to this location. Between the lack of transparency, failure to follow through, and ongoing miscommunication, I no longer trust this company to provide honest or reliable service.

[As of 15 November 2021]…read more I needed some help getting my car back into good health. I was able to find Schaefer Automotive and they were able diagnose and treat my car's symptoms! Schaefer Automative gives that old school vibe. Checkered-pattern floors with the red and black diner sofas. There is a small, classic model car display and a license plate ceiling...that's still being added to! When it comes to service, Steven is great with listening to what you need done to your vehicle, even if you are not car smart. His customer service is the same over the phone as it is in-person. I was allowed to speak my thoughts and expectations with the technician working on my car. Mark was receptive and willing to take the time to talk with me about everything concerning my car and even the culture of the businesses. Schaefer Automotive cares about their customers and the service they provide. The only downside is you have to make an appointment well in advance....because everyone likes to come here! Nonetheless, I'll definitely be back! fin.

I needed to get a lot of work done, and I didn't think it was gonna be cheap at all, but I was…read moresurprised that I came in at 1/3 of the cost. I actually thought the repairs would run very happy with their service plan on getting an oil and basic maintenance next month. I'll be a customer for life.

Received excellent service from both Ashley #1 and 2. They helped streamline efforts to root out…read moremechanical issues caused by a previous shop. Even taking the liberty to contact them on my behalf. A1 service would highly recommend.

The good is I came here with Ashley (there's 2 a dark haired one ) today I got the blond one! a…read morefew years ago and had a wonderful, professional experience that's why I returned and have referred ppl. Today I return after booking an appointment yesterday with Grady that had a I really don't wanna be bothered attitude yesterday when I walked in to schedule to be told my appointment was different than what I scheduled and I would have to wait A WHILE.. over a hour to be seen for a simple inspection NO WORK I had already told them my situation. Do another day work for you no today worked the day I took off to be here, and take 2 little ones out the car and be told this non sense. I'm so sick of unprofessional ppl and business just letting anybody work for them. I made a appointment with Meineke off Old Collimsville Rd Belleville they were awesome I was THERE at my 1:00 appointment time they gave me their estimate but since I had a good experience with Firestone in the past I just wanted their opinion on the job. All things come to an end I guess! Waste of time that I already don't have!