Make sure before signing papers the SALESMAN has given the correct stock number to F&I ! Would have…read morebeen 3rd mazda purchased from them until this happen. Walked out with keys to my old one after being told the price was higher then agreed upon. Fully the "seasoned" salesperson fault.

I am not the type of person that will leave a negative review unless it is really warranted…read more Unfortunately, this business has left me no choice. I was out of town in this area and the battery to my Mazda died and after getting it jump started, I showed up here and the service department placed a new battery, which I paid for gratefully. About 6 weeks later, my car would not start, and I took it to a repair shop and after testing all of the cars components they determined that the source of the problem was the brand new battery that was dead and needed replacement, which shocked me because the battery was brand new, they also informed me that an important part was not installed correctly (the battery hold down I believe). Well, I got all of the documentation and paid for another new battery, and even then I was not completely upset, hey things happen, perhaps they installed a defective battery, that was no fault of their own, and even the part about not installing the battery hold down part, people make mistakes. However, here is where this business is failing, I have called about 4-5 times over the past week, have left messages, etc, I have been polite, respectful and all I am asking is for someone to return my call, as it is reasonable to want some sort of refund or to be made whole from a brand new battery failing. About 5 days later, this business has not responded one time. Even as a test, I called and hit the prompt for sales, and of course they have responded to me, emailed and called me a lot of times. So this business will go all out to try to sell you something new but will not respond to an existing customer with an issue, they are fine with leaving you out in the cold, literally. This is a failure of management and a failure of decently, shame on them.

Very frustrating to work with. My wife was stranded when our 2024 Telluride that we purchased new…read morehad an electrical issue that kept her from being able to get into and then to start the car - entire car was just 'dead'. She called Kia and after speaking to the receptionist was forwarded to a voice mail in the service department. She left two messages but no one ever returned her call. After some the car just came back on but it was not the first time this had happened. Fast forward a week - I made an appointment with the service department, describing these symptoms and the more disturbing recent symptom that the car had on two or three occasions just 'reboot' momentarily and during that moment, lock the steering wheel while driving. I explained that we needed a loaner car and was assured that we would have one and they would confirm the day before. Since we never heard from Kia of New Bern yesterday, my wife called on her way to her scheduled 9am appointment during her 40 minute drive to confirm the loaner car and was told they had no loaner car and were not aware that we needed one. This is just awful service. This is an issue that should be a priority. This is our first Kia and we are certainly reconsidering our purchase.

First and last experience with Kia of New Bern was a tremendous disappointment. To be clear, my…read morereview is not against any one person as everyone we dealt with was courteous. It is their financing policies that I base my review on, and potential buyers with less than perfect credit need to be aware of this. I took my college student there to inquire about a specific car that was listed for about $7K. We were told by the finance manager that it would be hard to get financing for it various reasons. Then we were showed another used car that cost a little more but seemed reasonable and well cared for. I made it abundantly clear that we wanted price and payments to be below a certain figure and that, while her credit history was excellent, her credit history was less than a year. Okay, not a problem we were told and she should qualify. Then they came back to tell me she would actually need a co-signer and could I co-sign. I made it clear that due to family matters beyond my control, my credit score suffered and it was only 'fair', so I did not think I could help her qualify. Again, not a problem we were told. What they did not tell us, however, that they would run SIX (yes six) hard inquiries on both of our credit reports. I did not find this out until after we left - when they asked me to come back with proof of income (I receive automatic credit report notifications). Obviously, this had a negative impact on my credit score, which I made very clear I was working to bring it back up. We NEVER provided authorization to run both of our credit reports SIX times. They had authorization to run it once through their dealership. Had I been told they would run multiple hard inquiries, we would not have agreed and would have just left. After realizing what they did, I went in to complain to the Sales Manager, and he informed me that this was 'standard practice' with auto loans. Well, if that's the case, then customers should most certainly be able to choose whether or not they want multiple hard inquiries on the credit report - especially those who do not have perfect credit and are working to bring it up. It's called informed consent. After speaking with the Sales Manager and politely explaining my discontent over what was clearly poor sales/financing practices, I was later contacted by another Sales Manager and told that they were able to offer financing. However, I responded by stating I wanted to know the precise terms for the car we looked at before we went any further. Then I was told that the car was no longer available but that we could come in and look at other cars and then terms could be discussed. We declined and opted to go somewhere else where there was more transparency. Kia of New Bern is part of New Bern Auto Group and has several dealerships in New Bern. It's motto is "We don't sell cars - we help people buy them." Based upon my experience, I disagree.

Their body work does very good work but it is slow. My son's one year old Toyota was smashed in…read morethe front from hitting a deer at night. The car has been in Ipocks Body Shop for 6 months now. My son has to use my car to get to work. I am getting tired of waiting. It is Nov. 2021, car has been there since last May-6 months is to long. Car is another year older as new models are out now. I don't know why it has taken so very long, the car was still drivable and worked. The front as just smashed up.

My husband's car was recently repaired at Ipock Auto Body, Bridgeton NC. His car was involved in a…read morehit & run in a Walmart parking lot while parked. Walmart's security cameras are a joke at best. The Police examined the security footage & due to the poor quality of the Walmart Footage, the Police were unable to fully determine how/who caused the damage. There was white paint on the car (husband's car) & significantly damaged the bumper & quarter panel. Ipock Auto Body worked with our insurance company & it was handled seamless manner. Our Insurance Company was also wonderful. Dave & Melanie Ipock were fabulous & they did a great job with the car repair. Very pleased! Two thumbs up for Ipock Auto Body!

my sales rep Jen was great to work with. No pressure sales approach was very effective. The…read moreodyssey sells it! Shawn the general manager was extremely personable and ensured that we were able to get to an agreement on pricing. When we went to pick up the van- Shawn was out there wiping down the van in hid suit!!

Greeted promptly. Service completed ahead of promised time…read more Even was greeted by sales manager and the owner while I was there. A pleasure doing business there.

Over the weekend, I purchased a new Jeep Grand Cherokee! I had such a wonderful experience at…read moreRiverside Chrysler Dodge Jeep RAM and Fiat in New Bern, NC. De'Angelo was professional, helpful, and incredibly knowledgeable. He made the process completely stress free, really listened to what I wanted, and worked some serious magic to make it happen! I left super satisfied and will definitely continue doing business here and encouraging everyone else to do business here as well! If you're looking for a new ride, don't walk, RUN to see De'Angelo at Riverside Chrysler Dodge Jeep RAM and Fiat! You won't regret it!

I honestly can't say enough good things about Hunter. Buying a truck has always felt like a chore…read moreto me--pushy salespeople, confusing numbers, and just an overall exhausting process. But HUNTER COMPLETELY CHANGED THAT !!!. From the moment I walked in, he treated me like a friend, not a sales target. He listened to what I actually needed (and could afford), never once tried to upsell me, and was super transparent the whole way through. I felt taken care of and heard, not taken advantage of. He even followed up after the sale just to make sure everything was good and that I was happy and satisfied with the truck--which I totally am. I've been driving it around loving every moment and still smile every time I get in. If you're even thinking about buying a car, truck or whatever it is if you know what's best for you please go see Hunter. He's no joke He's the real deal !!! I've purchased 2 vehicles from him a brand new jeep and a beautiful ram 1500 !!! He is honestly the best salesman I've ever met !!! Keep it up brother !!

We had to purchase a new vehicle (VW dieselgate) We decided on a Mazda CX9 signature. We really…read moretried to work with the local Mazda dealers, but quickly realized that they would not work with what we wanted. We ended up using TrueCar who put us in contact with New Bern Mazda. Kasey was assigned to work with us (90% email communication.) She and her manager, John were amazing with the deal that they put together. This by far and away was the best auto buying experience I have ever had. Well worth the 90 minute drive to purchase from them. They have earned and will continue to have our business! Thank you, Kasey, John, and New Bern Mazda!!!!!

Top notch service from Mazda!! From the moment I called to make an appointment to pulling into the…read morelot to paying for my service I was taken care of with some of the best customer service I've had in a long time. Thank you for treating me so good and taking care of service needs for my Mazda. You made a lifelong customer!!