I went to this office hoping to have a toothache cleared up (pain started over the weekend, I saw…read morethe provider that Monday). I left with a treatment plan that was totally backwards. The dentist I saw wanted me to take care of things that had nothing to do with my chief complaint. Being new to Buffalo I was really disappointed with this office.. I even called after I left the office that day to see if a script was sent out and if I did have an infection because the treatment plan just didn't make sense to myself or my partner. No script sent out, no notation of infection. I went and got a second opinion elsewhere after 2 more days of pain and I did indeed have an infection that I needed to clear up before any other dental procedure be done. Long story short, do not go here if it is not a routine exam. The assistants and front desk staff are AMAZING though, really sweet from intake to xray.

I decided to come here I am so very pleased that I did They are excellent Dr Ellen Lippa gave me my…read moresmile back The staff is pleasant The hygienist (Rebecca) cleaned my teeth almost pain free you are also waited on in a timely manner Jaclyn Haley Hannah Kudos for all you do!!! Love my smile again

I was a patient of Wood Dental for 3.5 years before I moved out of the Buffalo area. From the very…read morebeginning, I was always extremely satisfied with the service and care I received. I needed deep cleanings and gum care when I first arrived; they put me on a plan where I came in four times a year for cleanings rather than just twice a year, to ensure that I received the best care possible. I had other services done, like removing/replacing mercury fillings and fixing old fillings that had cracked. I was always happy with the work done. I even received a call one night after-hours from Dr. Wood when he could tell I'd had a particularly rough time during a procedure, just to make sure I was feeling okay. I was always impressed with the technology in the office; it seemed like every time I went in I noticed something they'd added or something that I'd never seen before in previous dentists' offices. My hygienist, Amanda H, is also highly recommended. In addition to being extremely professional and competent, she would remember things about my life and ask me about them during my visits. She swore she never took notes, she just remembered! And this wasn't just because I was coming in four times a year so I was a more recognizable face; my husband only went in twice a year and she'd remember personal details about his life, too. My only "complaint" is that the patient chair in Dr. Wood's procedure room is MUCH more plush and comfortable than the normal chairs in the hygienists' cleaning rooms. Imagine the increased teeth-cleaning experience if those were located in every room!

This place is horrible they are just after all the loot in your pocket. They don't accept Medicare…read moreor Medicaid

This place is horrible they are just after big bucks. They don't accept Medicare or Medicareread more

Praise for Dr Schaefer skill can't be overstated! I walked…read morein with a cracked molar that I thought was a goner and Dr Schaefer fixed it with the most minimal discomfort. The whole office staff is excellent and professional not to mention friendly and welcoming.

When I have dental insurance, I've been coming here. I moved for a time and experienced another…read moredentist, which was totally great as well. After coming back here, I've noticed some changes. Yeah, they could update their office a bit - but if it works, it works. My issue is that, upon returning, I've had a newer dentist that doesn't have bedside manner. Very gruff, short and to the point, and not really explanatory. I can be alright with that if you're competent and good at your job. But, in the times I've been, it seems like he goes out of his way to activate my gag reflex. Yes, I have one and I warn people about it - but if you're in my mouth and then just start wriggling around, of course I'm going to gag. What was the reason for you to start doing that? And, if there is a reason, let me know - part of a gag reflex is a control thing. Also, if I've just gagged, don't ask if you can try again 10 seconds later - there's a process to gain composure and it takes time. I've worked with a bunch of dentists. The best ones operate on a consent model - "I'm going to do this now, okay?" is a very clear and powerful question. It makes the process easier and it is communicative. The hygienists here are usually pretty good. Friendly and probably trying to make up for the fact that they have someone who doesn't relate to patients well. Cleanings have been generally pretty good for me in the past few years. Quick, easy, and I'm out. I miss Dr. Burgler! Lastly, I sent in a payment a month ago yet got a reminder bill for the same payment. I'm pretty sure it's their office not processing the payment quick enough - not me having never sent a payment. So, how about a chill?

I've always been happy with Dr. Bob's - until today. Scheduling has been so difficult. I tried via…read morethe website & that doesn't work. No available appointments. Ugh!

If you would like to find a dental office/group who puts patients and their concerns first, this is…read morethe place. The front desk staff is friendly (Sheila, Carol), the dental hygienist talks to you(!!!). Dr. Martinez is a gifted dentist. He has great communication, and a warm sense of humor. I thank him, immensely, for continuing to place this as his standard of care.

In a new place looking for a new dentist. I am very particular about my teeth and i make sure to…read moreget my cleaning every six months. Finding a dentist office with great staff and that keeps on-time appointments seems to be a very hard task these days. I think i may have found those qualities in D & D dental Atmosphere Set in a large house, before you step inside your not sure what to expect. I was pleasantly surprised to see a full front desk and waiting room and three separate rooms with dental chairs in the back. It was full of old school dental office charm. The entire place gave off a feeling of coziness. The equipment is not your modern day technology that dental offices are equipped with now days. The equipment is definitely reminiscent of 90's, manual teeth scaling tool etc. However, I'm a firm believer in its not what you have but how you do it and my dental hygentist knew how to use her tools. Staff Front desk The front desk women are awesome. They were friendly, welcoming, seemingly happy with their jobs. They were all the things that seem to be lacking in today's office staff. Service was quick and i had virtually no wait time to check in. Dental hygienist My dental hygentist was Selena. I freaking love her. She actually talked to me, it wasn't just all business, which i appreciated. She even talked with me while she was scaling my teeth which i appreciated since at times it was a little painful (its the dentist) and it helped keep my mind off what she was doing. Dr. Martinez He is a funny guy. Again like the his staff, he was totally about customer service. He welcomed me to buffalo and was eagar to talk about all the things the city had to offer. Experience The whole experience was great! I enjoyed everything this dental office had to offer right from the start. l will be back for my 6 month cleaning and i highly recommend D & D dental!

They were all professional and that made me very happy. I kept going to the hospital and I missed…read moretwo appointments due to being sick so I wasn't able to return. I feel they were and are the greatest in Buffalo.

She was jabbing them damn sharp objects in my tooth and I was uncomfortable and the bitch Margret…read morekept saying "Alisha you're 21" bitch I know how old I am and you need to be more gentle before I jab something in your mouth ! Rude as bitch !!

It had been quite a while since I had last seen a dentist, let's just say that. I had noticed two…read moredifferent gray/dark areas on two of my lower teeth and was concerned about the little gap I could feel where the bottom of the tooth ended and where the gums began. First appointment was just an initial check-up and cleaning. The staff are all very friendly and the atmosphere is very relaxed. I was a bit nervous about my next appointment though, where the doc would get rid of that decay and fill it over. Never had a cavity in my life, now I'm 43 and it's all coming apart!! I went in for the fillings and wow, let me tell you - #1, I didn't even feel pain from the lidocaine injections given to numb you all up for the actual procedure. Just a bit of pressure. #2, I felt absolutely nothing during the actual removal work. And no, half my face wasn't out of commission nor did I drool or speak very incoherently lol. I do not have insurance, so I was pleasantly surprised by their prices. 10/10 will return as long as I live in this area!! NOT RELATED TO THE PLACE OF BUSINESS, JUST AN OBSERVATION FOR PEOPLE WITH NERVOUS HABITS---- However, I will warn any people with nervous habits that involve chewing or biting on your lips: the total numbness is going to cause you blisters the next day. I noticed myself doing it soon after the appointment and thought "OKAY you're going to have to stop doing that..." but alas, by the next day I had a weird looking sore on my lip where I bite it, pretty subconsciously, until now. Luckily that healed quick. But that's my own damn fault.

Great dentists and staff. Got me in for an emergency appointment after having problems with another…read morepractice.

I will absolutely never schedule an appointment here again. I took time off of work and because I…read moredidn't answer their confirmation call they canceled my appointment. I show up to my appointment and they said oh you never confirmed so we canceled it. Are you kidding me!!! I said I'd be there when I made the appointment and unless I call to cancel I'LL BE THERE!!! On top of that the receptionist went back and forth arguing with me on don't you have to confirm your appointments at other places...However this same place if you call to cancel the day before because your sick they won't let you. Horrible service!!!

So glad I listened to my son and went to Hertel Family Dentistry! They were able to get me in for…read morean appointment in a timely manner and fix my recently chipped tooth. They are reasonably priced and offer affordable payment plans if needed. My son is always going on about how they offer Perrier water while you wait and have fancy embossed dental cards. The care I received as a new patient was amazing. The office staff is friendly and makes you feel so welcomed. The office is clean and cozy! Will definitely be going back.

I have been here twice (pre-op and post-op) and both experiences were great. The facility is clean…read moreand the staff/nurses are really nice. The Catholic Health System never fails in delivering friendly, high quality service.

Getting anything achieved over the phone is near impossible. For context, I'm in my early 20s and…read moremy mom wanted me to go here to be seen for my endometriosis. So I've been a patient here for a little over a year and a half now. It is almost impossible for me to request a refill (for my endometriosis prescription)over the phone. Nobody knows what they're doing. I call their number and the receptionists sound like they don't know what to do with this information. Each time, they are very rude to me. I get told "I'm gonna give you to a nurse" and then I'm bounced around from different nurses not knowing what to do for my refill. This happens every month, since my doctor there puts a request for refill on each prescription, so I have to reach out to them. Sometimes, I'm told "oh I'll send this to a nurse and they'll call you back"... and days will pass by, nobody calls me and no refills were sent through. But today was the last straw, I saw my GP for an issue and she said I needed to see my gyno right away as it was growing to be a serious issue. So I called, and I explained my situation, asking if I could schedule the earliest appointment they had. I get rudely spoken to over the phone by the receptionist who claimed "well I see you have a check up in April, that's probably when they'll see you. But I'll send this to a nurse. They'll call you back". And then hung up on me. So I already know the chances of someone calling me back are slim to none. It is March 24th. My appointment is for April 28th. That is over a month away. Now, I understand if that is the soonest they could see me. But this isn't a routine check up. It's a concerning issue, and to be rudely spoken to for no reason, and told that someone will call me back and just hung up on, that is so unprofessional. I'm upset because I have an issue that is concerning me and I just would like to be treated with empathy. I'm upset because no matter who I seem to talk to, I get rudely spoken to, and talked down to. I'm upset due to the lack for unprofessionalism that seems to be everywhere in this doctors office. I do not recommend this place.

TLDR - Dentists and Hygienists are great, the receptionist is not (don't go in early even if they…read moretext you requesting you to come in because you'll end up wasting that time in the waiting room)! I have been going to this place for the last 4 years and honestly, this is the first time I have had any issue with them. The blame goes to the receptionist because the dentists and the hygienists are actually very nice and considerate. The receptionist on the other hand, has no regard for people's time, is rude and does not own a mistake when she makes one. I had my appointment at 3 pm today. I get a message around 1:50 pm that my hygienist is free early and asking if I could come in sooner. I check my work schedule, talk to my boss and decide to go early to accommodate THEIR request. I text back saying I can be there by 2:40 pm and they reply saying OK. I get there and am asked to be seated. It is now 3 pm and I am upset that I had to get permission to leave early just to sit in the waiting area. I ask the receptionist what the point of asking me to come early was and she goes in to inquire. Apparently, even though they knew I was coming early, they gave another patient to my hygienist right before I arrived. I am not attended to until 3:10 pm so essentially I came in early for no reason. The hygienist was polite and apologized even though it is not her fault to be assigned a patient while waiting for me. On the other hand, the receptionist is extremely rude to me, does not apologize once and when I point out that they shouldn't have texted me when they weren't ready for me, all she says is "that was not our intention". Well, clearly it was because you CHOSE to assign another patient to my hygienist while knowing that I am on my way coming in early at your request. I am away from my work desk a lot more than I needed to be because of her and she takes no accountability. If the management sees this, I hope they talk to the lady at the reception so she doesn't treat anyone this way in the future.

I would give zero if I could. Billing is a nightmare. My insurance covers what Inspire already…read morehad me pay for. Then I get additional bills from "labs". DO NOT GO here. Scammers.