I went to Sara and she was absolutely amazing. She got the colors i wanted perfectly while also…read morekeeping my hair healthy!!!! Love her!!

I was lucky to get Chelsea for my first appointment at a new salon. I've been wanting a change but…read morehave been scared to cut my hair short. Today I decided to go for it and Chelsea was so wonderful, patient, and had great energy. She gave me a good trim before we went any shorter, and she did everything I asked for. Happy I found my stylist in a new state. See you in a few months

Marla is the best! I've been looking for a new stylist and was so glad to have gotten my haircut…read morefrom her. Her recommendations were spot on and she was great to talk with. The appointment was easy to make online and she even called me a day before my appointment to get an idea of what I was looking for in my cut.

We've been in two times since our first visit. Both Holly and Jenny do great work with curly…read morehair--better than any curly cut I've ever had. I think the long wait of our first visit was a one time thing. And they do have drinks and snacks up front if there's a wait. The pricing is more than reasonable for the quality of the service. I'm glad to have found Altered Ego and my family will be regulars here.

I found this place from a Tik Tok and I'm glad I did! I am picky when it comes to getting my hair…read moredone professionally but I enjoyed my hair cut so much I tell everyone about this place. On a busy day, you can wait more than an hour, but it seems like it goes by quick and it's in the Mekong Plaza where you can do stuff or eat while you wait. Highly recommend this salon.

i don't think my hair was layered nearly enough. i requested vu because i saw a lot of reviews…read morerequesting him and he spent a decent amount of time on my hair, but i think he botched my bangs and didn't frame my face. looks nothing like the reference pic unfortunately

I had a 10am updo appointment scheduled for Friday, January 2nd for a wedding I was attending while…read morevisiting from out of town. I received an automated confirmation text two days prior, so I had no reason to believe there was an issue. When I arrived for my appointment, I found the salon permanently closed and the door locked. After some digging, I saw a Facebook post stating the business had closed, but relying solely on a Facebook post is not sufficient when the booking system is still active and sending confirmation texts. As an out-of-town client, there was no way for me to know my appointment was no longer valid. No call, no text, no cancellation notice. This was not a casual appointment -- it was for a wedding -- and the lack of communication forced me to scramble at the last minute. If a business is closing, booked clients should be proactively notified and all booking systems disabled. This situation could have been avoided with basic communication. Thankfully, I was able to find another salon last minute -- Primp and Blow Chandler -- who completely saved the day. Five stars to them for stepping in on short notice and doing an amazing job.

I recently had my hair done by Alisha and was unhappy with the results. When I returned to the…read moresalon to seek a solution, both Alisha and the owner were dismissive and made me feel unreasonable for requesting a fix. The owner was condescending, lecturing me on lighting differences rather than offering solutions or attempting to understand my concerns. Given the poor customer service, I am not surprised to see they are now closed.

Amanda was amazing! She took time to listen to me and made me feel comfortable. This was my first…read moretime in and I wanted to pamper myself. I got the head spa service and treatment and it was incredibly relaxing. I will absolutely be coming back to see her. Update: I was initially put off by them not having a way to reach anyone in the salon and the concierge number was no help. HOWEVER, when I emailed about my concerns I received a quick reply. I have a weird "shelf" thing that my hair does and Amanda let me come back to get it "fixed". She genuinely wanted me to love my hair and after the fix I absolutely do! Not only is my shelf gone but my curls seem to have come back from the dead. Will definitely go back to see Amanda again!

Absolutely love this cute trendy little salon. Shane is absolutely amazing! He is a true artist. He…read moreis very attentive, and gives you the exact cut you are looking for. If you're looking for a wonderfully kind, caring and talented stylist Shane is your guy. Check it out, you'll be glad you did.

So I went to Jessica last night hoping she can fix what another salon messed up. I wanted dark…read moreroots with an ashy blonde to flow with it and this other lady completely bleached my hair and turned it orange all over my head. So in summary, no dark roots at all and waaay lighter than I had asked, I even showed her a picture to reference to. Jessica, for way less, managed to fix my hair and make it feel great considering all the services I had recently done to it. I'm absolutely in LOVE with the color and just my overall experience. She was a sweet girl who provided an enjoyable and relaxing environment. I have finally found my hair stylist here in Arizona and I would highly recommend her :) If you're reading this Jessica, thank you!!!

Jessica is the best!!! I had years of bad highlights. Could never achieve my dream hair Color…read morewhich was super blonde [ I am naturally very dark brown). My hair was so bad it was turning gray green purple. Terrible!! But Jessica fixed it all in one visit. I am the blonde I always wanted to be and my hair is healthy!!! Thank you Jessica !! Kim W

Candice is amazing! My neglected, damaged hair looks 100% better after her magic.read more

Candice is the best colorist I have ever been to, hands down. I have long, thick, curly hair that…read morehad been color processed + stained with henna on my first visit with her. She was able to color correct and bring life back to my hair. I had a color correction and balayage that grew out beautifully for 8 months. She blends color expertly and adds dimension like no other. She is also a friendly, warm, and gentle lady. I'd recommend her to anyone :)

My daughter went into Penrose to get a color retouch . My…read moreDaughter told me that while she was there the student had AirPods in her ears and to me that's very unprofessional. These students are supposed to be learning. I just wanted the school to know that this is actually occurring .

The manager greeting me and showing me where things were ... Giving me a chair ,cool water (plain…read moreor sparkling )was all a great bonus.. best of all was the kindness I received !! great haircut from Becky and pampered a bit by Nessa .. thank you very much

I was recommended Thanh, a male barber at this salon, by my cousin who's been a loyal customer of…read morehis for YEARS! She texted him personally to make a Saturday afternoon appointment for me and sent pictures of the wolf-cut I desired. I arrived on time for my 2pm appointment and was greeted by Thanh and seated immediately. I showed him the pictures again. Then he asked me if I wanted to shampoo my hair, which I agreed to. Then we got straight to work. At the end of my cut, he made sure I liked the result, to which I asked for my bangs a bit shorted and he readily obliged. I paid $45 (excluding an additional tip) in cash, but I didn't inquire further if they also accept card or if there's an additional fee for paying by card. I looked around the salon for a menu of costs of services, which he said there wasn't one. No problem, I plan on coming back for haircuts only anyway which I know are $45! Otherwise, I'll text him personally asking for other services if I want them! All in all, I was in and out the door at 2:00 and 2:30 respectively, literally (I looked at the clock). I was so happy with my haircut, especially for the price AND quick in/out time. Thank you Thanh for your amazing work!!!

Honestly very disappointed in my haircut. I was initially enticed by the $45 price but it felt…read moreextremely rushed, mediocre, and hardly like the inspo photos I showed the stylist. I would rather go a salon that actually cares about their customer service and attention to detail at a higher cost - you're getting what you pay for, if not less. Firstly, my stylist was on her phone for a full 4 minutes in the middle of my 18-minute (fast? or rushed?) haircut without explanation; I would be more understanding if I were given a heads up about a personal emergency or something, but to simply step away from your client and text nonstop at the front desk without saying anything, is unacceptable. Secondly, I've never been to a salon where my hair was not washed prior to it being cut; until I came here. My hair was not even styled at the end (see photo of when I got home right after my appointment). Thirdly, it's the bare minimum to ask your customer if they like their haircut, or smile at the end. When I was paying at the front desk kiosk, my stylist went straight back to texting with the click clack of her fake nails on the phone screen. I stood at the desk for a good minute or so after payment was completed before she looked up, and quickly said "bye thank you". There were no other customers in the store except for the nail artist and her client in the shared salon space. I would NOT recommend this salon to any of my friends and advise you to get your haircut elsewhere if you care about professional service and a good haircut.

Paul, owner, was very helpful in suggesting a new blow dry and feather look for me. Originally…read morewanted curl look and tried this look. Recommend

Kiki is the only person I trust touching my hair other than myself, she has a true skill for what…read moreshe does. I have gotten drastic dye jobs and haircuts from her multiple times now and every time it's always better than my inspiration pics, and she always gives great advice if you are stuck on what to do next time you come in. She really works magic and at very fair prices!! She's fun to talk to and it doesn't feel painfully awkward sitting in her chair for hours. 100% recommend!!!