1. Royal Auto Group

    1. Royal Auto Group

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    Tooele, UT

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    Royal Auto Group

    3.3 (3 reviews)
    Open 8:00 am - 5:00 pm

    Services - Royal Auto Group

    Routine automotive maintenance

    Commercial truck repair

    Trailer repair

    Royal Auto Group Photos

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    3 years ago

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    4 years ago

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    5 years ago

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    Master AutoTech

    Master AutoTech

    (3 reviews)

    This shop did a great job getting us back on the road when my Subaru started misfiring during the…read moredrive home to Northwest California from Colorado. They squeezed us in knowing we were otherwise stranded, and they even helped get me the coil pack causing the issue for free since it was under warranty from O'Reilly's. They let us hang out with our dog inside and were all around super nice and friendly. I couldn't recommend enough.

    My husband and I left incredibly frustrated that they did not fix our problem but charged us $775…read morefor it, especially after they said: "We can look at it and see what's going on. We always take care of our customers." Is taking care of them leaving them with a $775 bill and the problem not fixed? And this was after our third time of dropping it off to them so they could try once again to try to figure out the issue. They came back with a massive bill to fix the issue after we already dumped $775 into it. We asked for a full refund as we now were looking to take it to someone else but they were not amenable to this request. When you have an unhappy customer it is wise to try to understand their position and only their position and work the problem from that effective and empowering position, but unfortunately they seemed more interested in us understanding their position, problems, failures, and issues. In our company of 40 years we don't offer multiple excuses or try to ensure a customer understands our perspective. We only strive to understand their perspectives and needs and offer a full 100% refund to any unsatisfied customer. It is too bad Master Tech does not treat their customers like we do . Excuses are what unprofessional companies use to justify their failures. Professional companies offer solutions instead back stopped by 100% refunds.

    Hometown Tire And Auto

    Hometown Tire And Auto

    (8 reviews)

    While I really miss Mario, the new owners seem to be carrying on with the business in the same…read morefashion. I took my truck in for an alignment this week 9/17/19 and was told it could not be aligned with so many worn out parts in the front end. They took me out and showed me the movement in the tie rods, the idler and the pitman arm. I've done several front ends over the years, and would do this one, but the money they saved me on parts is way more than worth the minimal costs of having them do it, and the front end alignment at the same time. When it comes to tires, they have outfitted four of my vehicles, from trucks to cars. I almost always bought Michelin tires prior to meeting Mario, but some of the tire deals he has got for me on other quality brands has been worth the switch. They all buy from the same tire warehouses in SLC, but each has different volume pricing. I'm not sure what buying power Mario's has, but they always beat (by a lot) the five other tire shops (including Walmart) in the Tooele Valley area. Never say never, but my business is theirs to lose, although I don't see that happening. When they beat Costco on Michelin tires all of that business goes to them too.

    TPMS light was on. Bought the sensors and brought in the parts. They broke it when "trying" to…read moreinstall. They used a zip tie to attach it to the tire. Light was still on when I picked it up. Was told to drive it and it would remove the light on the dash. Not honest! Took the labor money and didn't even do any work.

    Royal Auto Group - autorepair - Updated September 2026

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