We had a recall on out 2015 GMC Acadia for a driver side airbag. I called Royal last week to…read moreschedule an appointment. They informed me that service was first come first serve but that they did have the part in stock and I could stop by whenever was convenient for me. We got there this morning at 06:55, we were second in line. The service doors opened promptly at 07:00. We were greeted by a gentleman at 07:05, when it was our turn. He took our information and said that it shouldn't be "too long". He directed us to the waiting area and offered us coffee or water. My wife and I sat down and watched the news and chatted for a minute. At 07:30 we were called by the same gentleman and told our Acadia was ready to go. He had it out front, with the AC on waiting for us. He said it was a warranty recall and he would take care of the paperwork after we were gone but didn't want us to have to wait any longer. He thanked us for stopping by and we were on our way. Pulled out of the parking lot at 07:35. Not sure what kind of repair this was or how long it typically takes but was impressed by the customer service and friendly employees. Would highly recommend! Thank you Royal GMC!

I bought my Buick enclave from here almost 10 years ago and I've been coming here to get my oil…read morechanged for the past several years. I usually come on Saturday morning and get there before 8 o'clock when they open so I won't be waiting too long. My enclave had a recall on the airbag and I've been waiting for the airbag to come in. I've been dealing with Ralph Daniel and he is so professional and always gets back to me. The lobby is very nice with free water bottles and coffee. There is also a charging station for phones. Always come here because I know I'm gonna get my oil changed correctly. It's a little pricey, but worth it for the piece of mine.

I've been doing business with Hendrick Chevrolet Hoover for several years now, and at this point…read morethey might as well put my name on a parking spot. I bought a truck here in December of 2020 and came back again in 2025 for a Corvette--because apparently I make excellent financial decisions when I walk through their doors. But the real reason I keep coming back is the service department. Every bit of maintenance on my vehicles has been done here, and they've never given me a reason to even think about going somewhere else. The folks in the back always treat me right--professional, friendly, and they don't make me feel like I need to bring a sleeping bag while I wait. Quick, prompt service every time. People ask me all the time why I don't just get my vehicles serviced locally, like at Tuscaloosa Chevrolet. I tell them the same thing: I like knowing when I show up, I actually have a spot and a plan. Being able to schedule an appointment beats rolling the dice with drive-up service and hoping for the best. And I'd be leaving out an important detail if I didn't mention the handheld donuts and coffee--they're a nice touch to help feed the fatty cells and wake up some sleepy eyes. Truth be told, I don't even wander too close to that area anymore... those donuts are just a little too tempting. At the end of the day, I've never had a bad experience here--and when something works this well, I'm not about to "fix" it by going somewhere else. As long as I'm driving vehicles I bought here, they'll be the ones taking care of them.

In a world where excellence customer service is hard to find, Hendricks Chevrolet has figured it…read moreout!! Excellent service in the service department from the time you arrive until you leave.

This is about and for your salesman James Scali. Sounds like this man is a genuine blessing to…read moreyour company and you should probably hang on to him. The way he interacted with a 6 year old, t1d, named Myles is commendable. Thanks for going above and beyond with this family! My guess is you treat all of your customers this way, but to see you go to the extreme of trading matchbox cars with this little boy, warms many a heart of those of us who live with t1d and follow this sweet family. Thank you again from the bottom of my heart!

This is a review of the Body Shop... Tameron is an arrogant and nonchalant service provider. They…read morewill only extend themselves to achieve mediocrity in their work and make excuses rather than effort. They do not care about the customer or the customer experience. The work took twice as long as necessary, and they don't care that costs you money. If I could give them zero stars I would.

Melanie was great! They have a lot of nice cars and she let me look around without pressure, and…read morelater she asked me questions that helped me find the right car. She helped me with all of the paper work which was nice, since I was a first time buyer. I highly recommend Hollywood Imports.

Unethical car dealer. Tried to buy truck from them. They didn't want to give me much for my trade,…read moretypical with car dealers. I left and decided to buy the truck anyway. Text the sales kid and ask how much they wanted for the truck, cash. He said he's working on something for me with the owner. He never called me back so I call him the next morning and he tells me they sold the truck. What a sleazy car dealer. Buyer Beware! Stay Away!

SALES: Got an absolutely amazing deal! I was there for…read moreabout 4 hours, but I feel like that's pretty typical with any dealership you go to. Everyone was super helpful in making sure we could strike a bargain and was so willing to answer any questions I had! Highly recommend Joey Aaron, he was my sales rep!

Their service rep Cody was absolutely the worst to deal with. I got there with my truck at my…read moreappointment time. I pulled into the shop got out of the truck went inside and stood there...no one even said anything to us for few minutes then finally I was told someone will be with yall. I told them who I was looking for, come to find out The person I was supposed to speak with was off....Cody starts helping, I'm practically playing catch up with this guy bc I've been speaking with this other guy for months (waiting on a part) and in the process of the part coming in something happened and I haven't been able to get the Uconnect (I call it the assist button) to work since buying the vehicle....i would like to have that fixed as well. I already have a ticket open but they haven't been able to do anything and that's where Cody's real colors started shinning...when I was trying to explain to him what the lady from Uconnect was telling me to tell the dealership. He shut me down and told me I will have to handle that myself. In my opinion why offer services that we have to pay for monthly that don't work...and why have a dodge dealership to take your vehicle to get work done and accept to have a 100% working vehicle as in everything in working order if your service writer is going to tell you "you handle that on your end that's what they are there for" well buddy they've done everything they could do over the phone and I have no clue what to do. Then they put me in a rental....they make me sign saying I won't put more than 100 miles a day. I tell him I can't sign this I live further than 100 miles away from here. He tells me I can go get a rental and pay for it up front and just get reimbursed. Had I known this before, I just would not have brought my vehicle to you guys at all!!! I only brought to you guys because this is where I bought the vehicle. Needless to say this isn't the first bad experience I've had with the service department in all these years. I've only ever had one good experience but, I've bought several vehicles. This will be my last time using the service department!!!

Had a great experience with Joey V he truly cared and help us make a great decision I would highly…read morerecommend anyone coming to see him.

The selling staff was very attentive and helpful. The…read moredelivery was rushed and the detailing of our new vehicle was very poor! They didn't even remove our license plate from our previous vehicle. We left the car lot and realized that we didn't have the plate. We went back and our salesperson and sales manager were busy. Another salesman asked if he could be od assistance and he removed the plate. Nice guy!!

We purchased a vehicle from Dylan at Hoover Southtown in May 2024. On the way home from the…read moredealership, the very day of purchase, the check engine light came on and the vehicle went into limp mode. I contacted Dylan about this issue, and a week later they sent a car hauler to our house to pick it up and have brought back for repair (we live 2 1/2 hours away). We had purchased the extended warranty offered the day we bought the vehicle also, but Dylan asked us not to contact the warranty company since it had happened so soon. A little over 3 weeks later, my husband & I drove back to Hoover and picked up the vehicle. I was never once mad or upset towards them at all about anything. I truly loved the vehicle I purchased and was so thankful & grateful to them for repairing & returning. There was no charge to us for a single bit of it, but again, it had happened the very day we bought it, so I wasn't expecting a fee of any sort, and was very thankful for that. Three months later, the exact same issue/situation occurred. We took the vehicle to a local auto repair that is certified in working on import cars of any kind, and we paid out of our pocket $460 for the same repair to the same system on the vehicle. Literally 3 months later, very same thing occurred. I took it back to our local certified repair company. They fixed the issue, but advised me if it happened again they recommended I take it back to the dealership for advisement. Middle of January, not even a month later, EXACT SAME ISSUE. I contacted Dylan who said if we could bring it to their repair shop, Ultimate Auto Care in Pelham, AL, that weekend that they would have their service guy fix it. So, I did. Almost 3 weeks to the day, I was in Cape Girardeau, MO with my daughter for a volleyball tournament, and yes, the same EXACT SAME ISSUE, happened again. My husband had to drive 4 hours to us to pick the vehicle up because he was too scared for us to try to get it home by ourselves. This is the point that I realized no matter how much I loved this vehicle, I couldn't keep taking a risk of it doing this again, especially traveling with my kids. My husband contacted Dylan about us possibly doing a trade for something comparable and he said for us to come see him. Yesterday we went to Hoover Southtown and I found an SUV that I liked. It was around $2,000 more than my original purchase, but we were fine with that, and expected a higher monthly payment. Our new payments were going to be around $400 more a month than our current one, and again completely fine with that. No issue at all. We went through all the paperwork and then Dylan told us he would need a $5,000 check from us as a down payment. I was stunned. He said the car's value had deteriorated $14,000 since we purchased it and that they actually did us a favor by not counting the cost of the current repair it was going to need. Let me say this, our credit rating I know wasn't the best, it wasn't terrible, but it didn't fall into a top category either. This was due to a close family member of ours getting into a very difficult financial situation due to a death, and we had been putting a bit of a strain on ourselves to help them. We have never once missed a vehicle payment, not once. What I never could get Dylan to understand though, is that it wasn't about us not being able to put $5,000+ down as a down payment. It was about doing the right thing, integrity, being a good business. They knew we had major problems the very day we drove it off their lot, and continued to for the next 8 months. I have all the service records from every single time it's been taken in for the exact same thing, with detailed notes from the mechanics. Their own repair person at Ultimate Auto Care had just "fixed" it 3 weeks prior to us being there yesterday. Dylan informed me on a text after we left (that I have) that they "can decide to put as much money into a car as they want to, but that doesn't change the fact that there are values they are somewhat bound by, to some degree, if they want to continue operating." His words. In the same text he also said they took about a $400,000 beating last year over values changing. His words again. So, basically they weren't going to take responsibility in any type way for any part of the situation. Again, he said they could decide to put as much money into a car as they want to, but even knowing the major issue we have had since Day 1 of purchase, that continued for 8 months, wasn't something they wanted to take a "loss" on. I don't know how that's doing good business, or what that says about the business morals or integrity of Hoover Southtown. The absolute worse part of all of it is that I absolutely LOVE my current vehicle. I don't want to have part with it. I truly teared up when I realized in Cape Girardeau that I had to. I just can't risk traveling with my kids and something like that happening again. I know there's nothing I can do, but I want my story to be heard.

This place is a scam and believe the bad reviews which are the real reviews of this place. These…read morecars are not put together properly and have many problems. They make an illusion of there inventory and I must urge all customers that have no experience to take someone with you that has some knowledge of cars. I highly recommend anyone that reads this post just not to shop here but if you are going to take this with a grain of salt at least do your due diligence and make sure your not being scammed. I believe any of there good reviews are family members or friends that leave reviews to support there business. IF anything businesses like this one should be held accounted for there scams but sometimes that can be difficult when they are very good at covering there tracks. Lastly I would just sincerely ask you to please do your homework, try to find someone that knows about cars and or just completely skip this place when buying a car. I promise you that you would be saving yourself by reading this post.