This review is long overdue for a company that truly deserves the highest recognition. Get ready…read morefor a bit of a novel, but my experience with Emergency Home Solutions warrants every single word.
I found out about Emergency Home Solutions in a complete happenstance kind of way back in January 2026. My extremely old water kicked the bucket. I initially hired Olson Superior Plumbing because I had used them once before, and purchasing a new water heater through them was the easiest, smoothest process I have ever experienced.
All was good in my new water heater world until exactly two weeks later. My upstairs neighbor's water heater leaked heavily down into my closet, right onto my brand-new unit. Luckily, my dog-like ears caught a distant dripping sound at 9:00 PM on a weekend. I was in at total frenzy seeing a sopping wet closet, fearing my new unit was faulty. This was the first time I had to use Olson's 24/7 emergency line, and the woman on duty, Cai, called me right back. She immediately put me on the schedule for the next day.
Thankfully, my new water heater was perfect, but the closet, walls and ceiling inside were not because of the severe water damage. There was an urgency for remediation and restoration. Fortunately, Olson Superior Plumbing works side-by-side with a restoration company called Emergency Home Solutions. Olson was extremely helpful in getting me in direct contact with them to fix this urgent situation.
Hiring an emergency company on a blind referral is nerve-wracking, but Emergency Home Solutions made it incredibly easy. It turned into a complicated two-month debacle involving insurance claims, water mitigation, and extensive restoration. Cory Bowen, the founder, was one of the most genuine, helpful people I have ever met. He personally came on-site to inspect the damages, mapping out the scope of work clearly and concisely. He lowered my stress significantly by holding my hand through the entire process.
If I were to be critical, communication regarding active coordination and scheduling could be slightly improved. Additionally, the billing side needs tightening; they took my final payment quickly but failed to provide a proper invoice or a paid-in-full receipt, which is unacceptable for a business. However, I gladly overlook these blemishes because the overall service was phenomenal. I absolutely recommend Emergency Home Solutions; the peace of mind is entirely worth it.
I am forever grateful for these people who offered an endless amount of generosity and patience throughout this whole process. My apologies if I have forgotten anyone as my notes are an endless pile at the moment.
CORY BOWEN - (Owner) Offered so much knowledge and efficiency while being empathetic to the situation.
MELISSA - An exceptional first point of contact person who has an abundant amount of knowledge.
FABIAN - Project Manager for the Demolition side of Emergency Home Solutions.
I call him the Blue Tape/Dehumidifier guy. This man gets huge compliments for always answering his phone no matter what time, staying on top of things with a lot of moving parts.
JENI HERRERA - Water Mitigation Estimator contact. This woman has expertise like no other with the sweetest bedside manner.
JOSUE & UZZI - Demolition Team - A demolition team these two were. They were professional and efficient, but were also FUNNY as all get out that kept spirits high. They are passionate about their work which I rarely see and it won't be forgotten.
I had never heard the name Uzzi before and was embarrassed I could not hear him correctly. He clarified with using a rhyme - Uzzi in the Jacuzzi. This was the best humor ever!
JOSE - Emergency Home Solutions Estimator Restoration Side - Reserved, but super nice, professional guy who arrived early and took necessary photos layouts of restoration scope. Unfortunately, I was upset due to miscommunication regarding appointment scheduling. Jose took my attitude in stride and got the job done.
CASEY VAIL - Project Manager for the Restoration side of Emergency Home Solutions.
He had an endless pit of energies which was initially shocking. In all honesty, Casey was an absolute pleasure to work with. He was "all in" all the time and was always available. You had questions, he had answers. You needed anything, he was on it. Phenomenal with details and multitasking. He was my "best friend" everyday contact for approximately two months. Highest compliments to Casey because there are no words to express how much he helped me.
JORDAN & ARTURO - Subcontractors for Emergency Home Solutions - Restoration "put the house back together" team. This was a two-man crew, craftsmanship and perfection at its finest. Always came on time, worked hard, and were meticulous in all of the work being done. Unfortunately, communication was not the best in this section, but the restoration was done exceeding my expectations and ensuring my complete level of satisfaction.