Nice people working there, did a bicycle service. Prices were reasonable! Will be back for my…read morebicycle needs

Super knowledgeable and friendly staff. Would definitely go back if I need bike service.read more

Excellent service on GWTA 24. Very quick, thorough...and…read morerode the bike to test it. Wish he was near me.

Knolegable, profesional and top notch workmanship are only a few words I can come up with when it…read morecomes to discribing this amazing service. PTTP was the main support for the first annual Simcoe county loop trail fundo in 2023. Gershom, the owner/mechanic was an absolute treat to work with. He went well above and beyond to sort out my bike. I'm very happy and satisfied with his amazing workmanship. I highly recomend this bike service to anyone wheather it is a supported event or, any bicycle mechanical needs.

Can't get any better than this bike shop. There is a reason why they were voted best bike shop in…read morebarrie. I have purchased numerous mountain bikes, road bikes, parts and accessories from them over the years. Staff is knowledgeable and friendly and stock bikes for all budgets.

Don't go in with a bike of any value expecting an honest appraisal. They will tell you there's a…read moredozen things wrong with your bike. "Your frame is cracked and you will hit a bump on day soon, your frame will explode and it will be violent and painful." and, "oh, by the way, we have just the thing to fix your problem. It's only $1,400, only for you, and just for a few days." and also, "we can't stress enough how serious your problem is." I got a second opinion from Sporting Life Bikes on Yonge st. in Toronto, (possibly the most professional, customer friendly bike shop I have been to) There was NOTHING wrong with my bike or frame. These people are frauds - BEWARE!

Excellent customer service. Very patient staff when we were testing which bike to purchase. Service…read morestaff very helpful with adjustments to the bike long after the sale.

Brought in a silver wheel (spokes and rim) for a new rim. Picked it up after a significant wait and…read morethey put a black rim on a silver wheel. Look stupid on my bike. I guess the kids they hire to fix bikes are colour blind. High prices on accessories. Attention to detail is definitely not happening at Bikeland. Take my bike to a store in Orillia now and have a much better experience there. Worth the drive.

It's a no from me, dawg. The customer service is…read morenon-existent and honestly plain rude. Definitely will not be giving this store any of our business because they are not respectful whatsoever. Simply called in to inquire on a bicycle they had listed, asked if there were any deals/offers they could make on it as many bike and fitness equipment stores offer individual deals depending on your willingness to buy/sales quotas they are still missing/price of the item you're buying - they simply responded with "good luck trying to buy a bike for this price anywhere else". The person on the phone had a bad attitude the entire time. Customer care has left the chat. Uhhhh ok? and then we asked if there were any other bicycle deals or good quality bikes we could look into and the salesman responded, in these exact words: "well are you rich?" Are you f-ing kidding me??? Who talks like that to a person they don't know, much less a person you're trying to make a sale to? Guess they already met their sales targets for the month so they didn't have to try to even be nice or even just civil. Gross behaviour - would rather pay more elsewhere than line the pockets of people like this.

very helpful, down to earth guys, who don't lie or talk over your head…read more I've never had a problem here, and they always have time to change out my inner tube for me, even when they're really busy.

Got my first bike in a long while and I'm so happy I did. The owner Andy is so friendly, patient…read moreand knowledgeable, and not pushy at all. He took the time to answer all my questions (silly ones and all) and was honest in the advice he gave. All of Andy's staff are also helpful and knowledgeable especially Ryan who took the time to help me pick out the perfect bike helmet while Andy was getting my bike ready. Before making the purchase, he asked great questions to determine what type of bike would fit my needs then showed me to those types of models. I was able to ride a couple of bikes to get a feel for the difference and determine which I liked better. In the end I went with the purple 2017 Specialized Vita model in small. It rides so smooth, is comfortable and brings back that feeling of freedom, pure joy and FUN! I had forgotten how amazing it feels to ride a bicycle since I haven't had one in over 25 years!! I'm so looking forward to taking this awesome piece of perfection on the road. If you're looking for a great bike shop to buy a bike or get your bike repaired or serviced, definitely check out The Bike Asylum in Stouffville. You will have an awesome experience with superb customer service!!!

From the owner: Road bikes, mountain bikes, city/hybrid bikes, kid's bikes, BMX. Specialized, Norco, Masi,…read moreBianchi, Wilier Triestina, Haro BMX, We The People BMX and more. Full maintenance and repair services. Wheel building, Bike sizing. Clothing and accessories. Also the home of The Bike Asylum Cycling Club!

I brought my bike for a tuneup but after few days of using it the rear tire was loose ... good…read morething this happened when I am carrying my bike down using the stairs because the elevator is not working. I tried to contact Cycle solutions immediately but they didn't respond... this is the second issue I had after tuneups..the first one was a loose brake pad! Now I learned my lesson!!! I will never go back there again!

Had an unpleasant experience at the store this afternoon. I called the store to confirm that the…read morebike was ready before coming in to pick it up and when I got there the bike wasn't ready. There was a miscommunication and instead of resolving it with me, the store owner blamed it on me (the customer) which I'm paying for a service and was treated rudely. When I got my bike the tires weren't pumped and the chain wasn't greased and had ask for that to be done when it should be already be done! Honestly, with the amount they had already charged me and making me come back twice and how rudely I was treated, I won't be going back there again...It's too bad as it was a decent cycle shop before they had poor communication skills and start blaming on the customer and stopped doing decent extra work like pumping the tires and greasing the chain after a service. I will go elsewhere next time.

Family owned and operator business with an old school charm. The owners and team are very…read moreattentive and customer focussed. We purchased an Electra bicycle and it was such a positive experience and the team were patient, answered all questions and overall amazing experience at this shop.

They are very knowledgeable and helpful once you get the attention of a sales person... But it is…read moredifficult to get that interaction. Like a previous reviewer I was ignored for a long period of time before I was helped. I got a great helmet though