1. A1 Arizona Medivan

    1. A1 Arizona Medivan

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    A1 Arizona Medivan

    5.0 (1 review)
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    3 years ago

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    MTM - This is discrimination against a black Kaiser patient

    MTM

    1.3(209 reviews)
    18.6 km

    They do not incorporate technology in a meaningful way. The new AI assistant often mishears info…read moreand after verifying account info doesn't confirm caller to human representative. Despite account notes that I want tire ride to provide my transportation exclusively; dispatch continues to ignore the account notes in all caps and schedules me with veto. Agents then have to cancel and rebook entirely. Recently while on hold; after cancelling for provider assignment error; they immediately reassigned to veyo. As patients we are entitled to pick our service provider, however there is no option to select the preferred provider on the ap or when connecting human agent. When trying to change provider with Maya the AI agent, they immediately try to cancel the reservation with no option to rebook. Veyo is patinas service provider and you had 50/60 chance of driver showing up. Without a phone number they won't even show up as scheduled bc the driver cannot confirm prior to arrival. I can only hope that MYM dispatch starts reviewing account notes when scheduling and allow clients to choose provider i a practical way.

    I remember dropping a bad review, but realize it was kinda on me. in Cleveland area. meant to…read morechange experience but did not have access to that account. Anyways it was a communication problem on my end' now since I got my phone fix they have been working great with me since then for my appointments. good company I realize it's a communication issue on my end. this might be problem with everyone else , you just have to contact them and activate your scheduled trip I don't think people know that, they just assume the ride coming without talking to anyone, but what if your not there and the MTM has not talk to anyone, do you still expect the ride to come?. no becaise if they send a ride and you haven't talk to them that morning of they will not send the ride out because it be a waste. Remember even if scheduled CALL THEM morning of of scheduled trip my bad for accusing you guys of insurance scam lmao I was tweaking

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    MTM - They left me stranded

    They left me stranded

    MTM - The phone number is no longer in service, no call no chat and even emailed. No one answers

    The phone number is no longer in service, no call no chat and even emailed. No one answers

    MTM - Scrambling last minute for dialysis at 5am.... Awful service showing their late contact.

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    Scrambling last minute for dialysis at 5am.... Awful service showing their late contact.

    Diamonds Medical Transportation

    Diamonds Medical Transportation

    3.7(6 reviews)
    11.6 km

    Wow These guys know how to help in a really crappy situation. I contacted Ken to transport my mom…read morefrom a medical rehab to her house last week. I forgot to mention that she needed oxygen which he didn't have at the time, his immediate response was I will run back to the office and get a different van. They returned a short while later with a different van with O2 on board. Upon our arrival home the company that was to deliver oxygen had not arrived yet so we were in a little bind. Ken's response was we will just wait here until that tank is empty. They sat for a while, then left I presume for lunch and returned and just waited outside until the tank had run completely dry. That was absolutely above and beyond any type of service I expected! Then I got an email with the bill, expecting some sticker shock as I opened the email, but nope not these guys. They do not take Medicare but their prices were beyond reasonable and that included all of the extra time and effort they put it in. If you are ever in need of this type of service I can't recommend Diamond any higher. Thank you guys for making a difficult situation so much easier on our family.

    I had an appointment for a medical procedure m, last month. I looked up a medical transport…read morecompany and came across Diamond medical transportation. I called to ask about them and was quoted their rate. I immediately booked a date and was told they would call to confirm 2 days before my procedure. That call never came. I canceled my appointment. I'm not sure what happened but I would definitely contact another transportation company in the future.

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    Diamonds Medical Transportation
    Diamonds Medical Transportation
    Diamonds Medical Transportation

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    A1 Arizona Medivan - medicaltransportation - Updated July 2026

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