What a disappointing experience. Van in for service. I called four days in a row for an update, no…read morecall back. The fifth day I spoke with a manager. He "promised" to get me an answer the next day. (My rental was costing 1000 per week). No call the next day. I called. He was on staff and said that we would receive a call first thing Monday. No call. I called and learned the manager was off Monday. I called and asked for the owner. He never called back. My spouse called the next day and asked for a call back. No call back. The van sat at dealership for 8 days before service was scheduled for" three hours". On the scheduled day for service called to learn, "not enough time", scheduled for next morning. Called the next morning, mid morning, to learn it hadn't been looked at yet. "Would be soon". I own a business and understand being short staffed. What happened to customer service? Just a call back with updates, staying on schedule? Very disappointing. Van still not done at the time of this review.

Customer service needs to be better. Seems like no one is…read moreever there. They are more concerned with the profit they could make on one repair rather than trying to achieve loyal customers. Also the first time I've gotten a vehicle back from a dealership where then didn't even rinse it off. Worst experience I've ever had with a dealership before. I wouldn't recommend anyone going there!

My husband had to put the re-charge for the air conditioner in our car and after he was finished…read morehad it on his hands. He went back inside to wash them and they said customers weren't allowed to use the restroom! Unacceptable at a place where most likely you will get your hands dirty.

I purchased a battery and after 2 months I needed to replace it. I had taken my car to Toyota to…read morecheck the alternator or starter to determine what was draining the battery. I never considered it could be the battery that I had just purchased. I had to pay the diagnostic fee. Advanced would not issue a refund so that Toyota could replace it. When I went to Advanced, the manager said I should have gone there to have it checked and would not reimburse me for the charge. My response was why would I think it would be a battery that was 2 months old? Long story short, they replaced the battery. Fingers crossed that this one lasts!

Completely ignored by 3 person tech team in a completely empty garage. 1st time visits and did not…read moreknow the process. Instead of walking over to fill me in they ignored me, even after I got out of car and approached them. Good for "Mr. Tire" across the street. Walked in and got on the spot service!

Here is my review for Empire Toyota…read more Empire Toyota was our second choice for a dealership. I found what I thought was a great deal at New Country Toyota of Saratoga Springs N.Y. so we my husband and I went there. The salesman was rude, and had this I don't really need this sale kind of vibe. Went for a test drive and put money down $500 that we were told by John Kirkwood our salesman would be returned to us in 48 hours. I went up the next day to finish the paper work, (this is a 2.5 hour trip from our house) and waited almost an hour to meet with the finance manager. My appointment was at 1:30 and he finally met with me at 2:20. Long story short we wanted to cancel the deal by Friday, not happy at all with this dealership. I had to go through Toyota's customer complaint department to have them talk to the dealership on my behalf. We will not get our $627.00 until next week which will be about 3 weeks from the cancellation day! Unacceptable!!!! Yesterday I met with Travis a salesman for Empire Toyota who was very friendly, and not the least bit pushy. I had been in touch with his finance manager Steve Martin during the last 2 weeks to try and get out of my contract with New Country Toyota. By purchasing my new car at Empire I saved almost $2500.00 !!!! for a similar car minus the moon/sun roof. Very happy with this dealership!!!! I hopeful that during the lifetime of our car we will continue to have a great rapport with Empire Toyota of Oneonta, NY.

I will never bring my car to Empire Toyota for servicing again. I bought a new car from them and it…read morewas due for its first service. I needed to change the time due to an unexpected scheduling conflict. I was told to come in 8:30 am and the place had very few customers ahead of me. An hour plus later the waiting area had filled with people and they still hadn't started servicing my car. I was already running late. I took my car elsewhere and will not return.

Today might not have been the rudest, worst customer service experience I ever had but it was the…read moreworst I ever remember having. Look at the number of one star reviews this place has & that tells the story. As others have said I only left one star because the system won't let me leave less. First I had to wait 2 weeks to take my snow blower in. I assumed that meant they were very busy but when I got there mine was the only machine in sight. They said they'd call when it was ready. Iwaited 2 weeks & called them. Was tole "It's ready". Nothing more. I was sent to them by the manufacturer for a warranty repair. When I got there they tried to charge me $146. I said it's under warranty & they said they couldn't check that even though they are an Ariens dealer. Said I'd need to bring in my receipt. Never mentioned that on the phone or when I dropped the machine off. I live 30 miles away. Also the kid at the counter didn't know enough to get up when a customer came in & never stopped staring at his phone.

I wish I could give these people 0 stars! Took our hustler lawn mower to get serviced, new blades,…read moreoil change you know the normal stuff. Got it home and mowed half the lawn and it broke, we've had the mower for 5 years and never had a problem! Belt came off, no big deal again it's been 5 years so we probably needed a new one. Take it back to get it replaced, get it home and mow 4 strips before it breaks again... I call unhappy and the lady answering the phone says well I was going to tell you the spring fell off so we replaced it with one from a hardware store... Mind you the spring was half the size that they put on! Take it back AGAIN and mow 1.5 times this time and it breaks yet again... spark plugs were never replaced, air filter was never replaced, nuts were missing from bolts. Needless to say we will never do business through these people ever again nor do we recommend them to anyone! Poor service, poor communication and clearly poor diagnostic!

Everyone there is so helpful and they never make me feel bad because I don't know about cars!!read more

Thanks to to staff at this location i almost got into a nasty accident. I told them the part I…read moreneeded and spent over $200 and then when the part they sold me broke down 20 minutes later I almost got smacked in an intersection and had to pay$100 for a tow. When I called them to find out why they sold me the wrong part the response I got was " it might work and it might not work" when I took the part back to get my money back I asked the question again just to clarify and she said "yea well we thought it might work" I could've died and had they originally told me "it might work" when I purchased the part I NEVER WOULDVE OUR PURCHASED IT!!! when it comes to cars you can't go on "it MIGHT" NEVER AGAIN WILL I EVEN BUY WASHER FLUID...they could've reimbursed my tow costs since it was technically their negligence that caused it.id give ZERO STARS if allowed. Maybe have people that have at least basic knowledge of cars work here...just a thought

Great shop. Clear and transparent about issues and options for repairs. Handled repairs,…read moremaintenance, tires and inspections for my Audi. Competent and nice people.

From the owner: Accurate Auto and Truck Repair is now offering year round vehicle rustproofing services including…read moreundercarriage pressure washing. We are customer focused and serve the Oneonta NY, Cooperstown and surrounding areas. We believe in transparent auto repairs and not unnecessary vehicle repairs. Our auto and truck sales services are unparalleled to other services in the area. We will place any vehicle up on the lift and do a walk through with you free of charge and without commitment to a vehicle purchase. Our specialty services include rustproofing for new and used vehicles. The process we use is much better than undercoating because it does not crack or retain moisture. We also have a factory trained certified Land Rover/Range Rover technician onsite with over 20 years of experience Hartwick College and SUNY Oneonta students are welcome! We will provide you with a place to turn for repairs when you are far away from home. Need a virtual consultation with your parent (s) regarding a repair? No problem! Give us a call today!