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    Avianca

    Avianca

    1.4(68 reviews)
    0.3 mi

    I needed assistance and decided to call this business at 18889099036. The response time was decent…read moreand the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

    My first and last experience flying with Avianca Airlines was a complete disaster. I flew…read moreinternationally from Dulles International Airport to Colombia, and for a 5 1/2-hour flight, the only service provided was basic beverages and a cheese and meat sandwich that tasted like it had been sitting for days. There were no entertainment screens on the plane, which made the flight even more uncomfortable. Upon arriving in Bogotá, immigration lines were so long that it took nearly 3 hours to get through, causing hundreds of passengers including myself to miss connecting flights. Customer service was extremely disappointing. They placed many of us in a hotel overnight and issued standby tickets for the next day. Unfortunately, the return trip was just as bad. My flights were delayed without explanation and there was no bad weather involved. I missed my connection again, had to stay another night in Bogotá, pay out of pocket for hotel transportation, and was once again given a standby ticket. I will never fly internationally with Avianca again. For local travel, maybe. But for international flights, I strongly recommend choosing another airline unless you're prepared for delays, cancellations, and major headaches.

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    Avianca
    Avianca

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    Ethiopian Airlines - Flight Path

    Ethiopian Airlines

    2.5(17 reviews)
    0.1 mi

    The Ethiopian Airlines on Duke St & South Washington St in Old Town, Alexandria, VA had been moved…read moreto 3133 Mt Vernon Ave, Alexandria, VA 22303. Their phone number is +1-703-682-0570. As always, they have helpful associates top to bottom which is typically what Ethiopian is know for. The old office was flat but this has multiple floors so be ready to climb stairs. I haven't seen an elevator. Shall work on making the office more accessible to people with disabilities since it has stairs. Their service is more of bookings and ticketing besides administrative. They recommend to use their Ethiopian Airlines app or their website to save 10% & 5% respectively in your fare. Their Ethiopian Airlines Cargo service is handled by different agents.

    I really wanted to love this airline but after my experience I would never fly with them again. I…read morepurchased multiple flights for my trip which started from Newark and was supposed to return to Newark. My departure flights went smoothly with any negative incidents. However, a few days before my return flights were scheduled I get a email from the airline apologizing for changing my return flight which would now end at Washington Dulles airport instead Newark airport as I booked. I immediately sent a email then tried their social media site but they had many. The airline didn't respond to my email until my day of departure while I was already at the airport. They offered alternative flights to get to Newark but they were in 2 days and the email mentioned no accommodations. I flew the first return flight which was to Addis Ababa which is their home airport. I spoke to one of their customer service representatives and she claimed that she could not help me because I booked through booking.com and they had changed my flights. But also in her explanation she tells me that they had no flights going to Newark at all. All of statements were contradicting and made no sense to me so I eventually I asked for a supervisor. Once the supervisor showed he agreed with me and stated "we have to get you to Newark because that was your original booking" then proceeded to instruct the staff on changing my flights. While waiting I met other people in line with the same issue however, they had excepted the representatives initial statement and never asked for a supervisor. When traveling you want to fly with airlines you can trust. After my experience with Ethiopian airlines I wouldn't feel comfortable traveling with them again because I would not want a repeat experience.

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    Ethiopian Airlines
    Ethiopian Airlines
    Ethiopian Airlines

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    Emirates

    Emirates

    2.2(17 reviews)
    0.1 mi

    This airline is of the best I have ever flown with…read more Upon boarding the plane we were provided provided escort to our seats in first class, which were actually more like apartments. The first class seats literally have everything you could possibly need for pajamas, toiletries, snacks and entertainment. If there is anything you may need just push the call button or ask and they will do whatever they can to help. Everyone onboard is exceptional in everything they do, especially ensuring you are satisfied and have everything you require. The entertainment offered on board is quite a variety and they keep up to date on tv shows and movies. They also provide flight information in real time and other entertainment options, including music. They do have headphones available as well. The food is order on demand, so instead of setting your dinner order, breakfast order and times, they will share with you the menu's in advance, place your order when you are ready. The dink menu for first class is phenomenal, the vintage scotch and port are two of my favorites. I love to end the evening with a 1964 port. Take your drink to the bar I order to stretch your legs if you like, whatever you are drinking will follow you if you advise staff, business class does not have the same drink menu. The food is exceptionally well prepared and so is the place setting. You will also be asked to schedule your morning shower, I noticed many people not wanting to shower but I have to say there is nothing better at the end of a long flight and no worries of getting cold feet as the bathroom floors are heated for your comfort. You will have 30 minutes to shower total and 5 minutes of water use so watch the timer and turn off in between lathering and rinsing. Once you are ready for bed just ask to have the bed made up and you will be ready to sleep, not everyone uses the pajamas supplied but I find them very comfortable. If your looking for a five star airline, you have it with Emirates! Cheers!!

    The race is over, Qatar airlines has beaten Emirates fair and square. Recently I travelled on…read moreemirates and was very disappointed with their service and cabin quality. They are still much better than United or British, but not the best any more.

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    Emirates
    Emirates
    Emirates

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    Austrian Airlines

    Austrian Airlines

    1.3(6 reviews)
    0.4 mi

    Flew Business Class on Austrian Airlines from Washington DC (IAD) to Vienna (VIE) and then on to…read moreAthens (ATH), booked with miles through Star Alliance with United Airlines. The long haul business flight was surprisingly bad. On the plus side, the food was delicious and service was friendly. I enjoyed trying a range of Austrian wines, and they were kind enough to give me a second entree. But the hard product - the seating - was lacking. I slept worse than I'd have slept in economy - the seat was hard and uncomfortable, and the temperature in the cabin was swelteringly high. The short haul Schengen flight from Vienna to Athens was pretty standard, and is often the case with intra-EU flights, the "business class" was just economy seats at the front of the plane with the middle seats blocked - no extra legroom or roomier seating. Again, the food was delicious, I was surprised at the quality (and quantity) of the meal on such a short flight. I'd definitely avoid Austrian on a transcontinenal flight in the future. In fact, my return flight was originalluy on Austrian, but I changed to United. Say what you will about UA, but the international Polaris Business class is still one of the best transcon options until you get into First Class territory.

    Worst airline experience with first time taking this airline. After waiting at the gate for an…read morehour, we get told we needed new tickets printed out. With the agents there, why not announce or put a sign that would let passengers be aware of needing new printed tickets flying into US of Canada instead of waiting to tell everyone and have to go through another line elsewhere. It's a good thing we had enough time of layover. So we go to their customer service and get the tickets, come back in line and AGAIN we're told wait somewhere else until another 30mins to get in line for boarding. So we couldn't even sit down by the gate cause they had it blocked off and only let a few in. Wait what??!! So we board and no air vents for individual air flow. I thought I was going to passed out from being hot. As for the meal? You get what they have! No choice!!! It was more Vegetarian than anything. So if you fly with them or connect with them through United, now you know.

    Royal Jordanian - airlines - Updated June 2026

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