The stay was... not what I have come to expect from the Hampton Inn brand. I will say that the…read morestaff was very courteous. The room however... I was assigned an ADA accessible room - not needed just what I was assigned and that was fine. When I entered, I noticed there was no shower curtain, I thought maybe that it on purpose although it would make quite a mess with the overhead shower and was probably a slip hazard. I figured I would have to use the handheld shower head and ask the next morning. It was late so I did not want to bother the staff. Water still went everywhere but I had extra towels available. The next day I asked the front desk if accessible rooms were supposed to have shower curtains and she said yes, I said Ok well mine does not. She asked for the room number but I explained I do not like people in the room when I am not there and would be back in a couple of hours. She still asked for my room, and I said again I will give it when I get back. When I returned... my room would not open. I had to try 4 times before it finally opened. The lock would turn green but the door would not budge. This happened the rest of the stay as well. I called down, and housekeeping was on my floor, so she came very quickly. I was told that this room should have a curtain and the housekeeping manager is supposed to check every room not sure how this was missed. This was a HUGE slipping hazard, especially if I actually needed the accessible room. I let the front desk know when I left that this was really disappointing and on top of this the "refrigerator" in the room did not cool anything. I had some ice packs with me that helped me keep the water cool the first night but by the second night they were no longer cooling either. The Hampton Inn rooms are usually quite spacious with a long desk and spacious bathroom. This was not it. tiny desk in the corner. The area, is easily accessible, there are tons of restaurants minutes from Marketplace at Altamonte Springs and the Altamonte Springs mall. There is a Cracker Barrel and Waffle House just behind and across the street from the hotel. There are also other hotels to choose from... All in all, I would probably find a different Hampton Inn property or a different hotel brand next time.. Do better.

We normally stay at the Hilton in Altamonte across 436 and its always been such a pleasant…read moreexperience and stay. We decided to stay here, Hampton Inn & Suites North. I won't lie, checkin was not friendly, but they turned it around. Things to know are the beautifully updated rooms. The hall carpet is older but ok. The bed is so very comfortable, the room is immaculate, pillows inviting. When we arrived tonight, the problem we had on our first night was beyond resolved. I do recommend this hotel and its staff. Stay with confidence

It was a really beautiful lobby with really friendly staff! We came here to celebrate my birthday -…read morethis property does a Happy Hour for Hilton Honor members of 2 alcoholic beverages per adult in the room. They also have some finger foods - which were okay, but something is better than nothing! The drinks were amazing and the bartender was so sweet and explained all the mixed she could do with all the spirits she had. They even put a note in the room for my birthday! It was something small, but made me feel special regardless!

Great atmosphere overall! It was a little difficult to find my room at first, but once I got…read moresettled in, I enjoyed my stay. I really liked the complimentary drinks and snacks from 5:30-7:00 p.m., and the free breakfast with an omelet-making station was a nice touch. The service was friendly, and the bed was incredibly comfortable--like sleeping on a cloud. The rooms were nice but a bit outdated, and my shower had some mold, which bothered me and made me sneeze. The hot tub had a strong bleach smell, and the seating was uncomfortable--very hard and spiked. The pool area can get crowded with kids, but when it's quieter, it's actually very relaxing. On a positive note, the lobby is modern and well-updated. Overall, I'd rate my stay a 4/5.

Rodney and Joe are the best bartenders!!! Always a cool vibe…read more Hotel is great and entire staff is good.

Ashley was friendly, prompt, and professional. She provided us with everything that we needed to…read morecompletely enjoy our stay.

I have stayed at this hotel, many times and never had a problem until the last time I stayed there…read more I was quoted a price. But on checking out, there was a different price. Unfortunately, the person I talked to was out sick at the time of my checkout. But after a call or two, I was connected to the person who I talked to who admitted that she had quoted me that price and they would honor that price and refunded my money. That's the kind of people you're dealing with here. Good people. I will stay here again guaranteed.

Hotel is clean, and the staff was very nice. That being said the bed was so uncomfortable I only…read moreslept for a few hours, and was in severe pain when I woke up. Not enjoyable at all. Be sure to check your bed before you settle in or you may be up all night tossing and turning, and end up not getting very much sleep.

This is really a place for those who want to forgo avoid cookie-cutter hotels. Beverly runs a…read moregracious and beautiful b&b. The inn is filled w/ pioneer spirit of a long-ago and can-do farmer who crafted a beautiful home on the edge of a small lake. If you want to sleep under crisp sheets, curl up in an after-bath (FL-weight) robe and enjoy a beautiful breakfast in a lovely restored dining room, this is a must-do property. I indulged in daily late afternoon naps on the 2nd floor screened porch, perched among the canopies of huge Live Oaks-forest bathing at its finest! Fear not! There isn't a single stuffed lamb or kitzish wall hanging to be found. Nothing pseudo about this place. Enjoy the 'real deal'!

We had the pleasure of recently spending 3 nights at the Thurston House. Two words of advice if…read moreyou will be in the area...Stay Here! Bev is the consummate host. The house and accomodations are well cared for, well appointed, and very clean. The breakfasts are delicious. The grounds are beautiful. There is lots to do, and great restaurants in the immediate area. Our new favorite Bed & Breakfast. Tami & Matt

I had such a a pleasant four day stay at this hotel and I'm honestly surprised that it is a two…read morestar hotel, and has poor reviews. We stayed here for some company related travel and had no issues checking in. We did need to check in early and we paid an additional $25 to do so. The front desk staff SANDEE was an angel. She was absolutely wonderful. Always peppy and helpful. We did have a small mishap during check-in where we were provided a key to a room that had not yet been cleaned up, but that was quickly resolved professionally by Sandee. Their rooms are really nice modern and well kept - they have some collaboration with West Elm. They had a nice desk area that I did some remote work from and is slightly segregated from the bedroom/bathroom area for some privacy and compartmentalization. There is daily complementary breakfast in the lobby. I believe it's from 6 to 9 AM. The food was pretty good and always in rotation. There was standard yogurt, coffee, waffles, some quiche, some breakfast sandwiches, etc.. There is a walkable plaza next-door with some cute restaurants. If you don't have a car if you want to grab dinner or a quick bite. We didn't get to try any of the amenities. They have a basic gym with not a lot of things and also an indoor heated pool which I can see is super beneficial if you happen to be visiting in winter time where it might be a little too cold to take a dip outside. I wouldn't mind staying here again.

Clean spacious suites perfect for family or business travel. Fresh coffee and ice water in the…read morelobby was a nice touch

Stayed here on 2 separate visits to the Winter Park area. This hotel is within walking distance of…read morefood and shopping, which is nice. The valet service is very helpful and friendly in each interaction. The beautiful entrance is welcoming when you walk in. It's clean and very spacious with lots of seating. The cafe/bakery to the left of the entrance is nice, with plenty of seating. Check-in was smooth. The room was spacious and clean. The refrigerator was overflowing with ice, which spilled out onto the floor when I opened it; some melted and refreezed. Not sure if it's a good idea to use the ice. So I just walked down to the ice machine and got ice. Housekeeping was on time daily but didn't clean much beyond fixing the bedding and replenishing towels. They didn't even touch certain parts of the room. The same piece of paper remained on the carpet throughout the visit. I know the hotel is affiliated with the college, so you are contributing to a good cause. Room service was a fail all 4 times I tried ordering on both visits, which sucks. When you call the desk, they don't seem to have an answer for why no one picks up. If you use dry cleaning, you have to ask for bags in case you use the laundry service again. If you've used the ones in the room, they don't automatically bring more. I waited until my 2nd visit to see if it would make a difference before writing my review, but it was pretty much the same. But for the area, the price was pretty reasonable. I had breakfast twice in the restaurant downstairs

This review is based on an event…read more Atmosphere: the event was in the first meeting room to the right of the lobby, and it is the perfect size for an up to 40-person dinner. The big windows in the back are a huge plus: watching the sunset light fade into the evening during the meal was a highlight. The whole hotel is gorgeous. The contemporary art everywhere gives it a high-end feel that's perfect for business events. Food: the charcuterie buffet was a hit. Everything was set up perfectly and tasted fresh, especially the cheeses (I loved the manchego, it was so soft) and the prosciutto. I was a little less impressed with the mains, though. The risotto felt a bit heavy on the cream and was a little too al dente to my taste. The ribeye was cut and cooked in a way that felt more like pork than steak. Everything else I tried, the asparagus, the salmon, and the salad, was pretty good though. Service: every staff member was super friendly and fast, especially the valet guy. I'm definitely planning to come back to check out Hamilton's Kitchen. The bar and dining area look very inviting and classy.

Got this room through the call in reservation system, which was well executed…read more The hotel & room itself was cost effective (average $85.00 USD/nite) so reasonable. The front desk staff "GiGi" was nice, polite & effective. She assisted where available. This is a residence hotel so the room itself was decently equipped. Fridge, stove-top & other kitchen amenities. I've noticed hotels/motels in the south have the "Moldy smell" & this room was no different it had that "smell" in the room. Room was a dash beat up though. Ceiling was spotted as a result of a past leak I'm sure. The desk was scuffed & very scratched up, the toilet had mold around the bottom, the tub was heavily scuffed, the sink drain was slow & some of the kitchen cupboards had the doors falling off. This is definitely NOT a do-over for me.

Hotels in Florida are expensive these days but for $109 and with the name Wyndham attached I had…read moregood expectations. We were disappointed. The Bad: The room smelled old hotel musty There was an ugly incomplete wall repair in the bathroom The bathroom tile was an ugly amateurish job. The refrigerator was a cheap unit at least 20 years old and it was loud. There was a very loud dripping noise outside hitting the Ac unit that kept me awake The person checking us out did not ask how our stay was. The free breakfast was fit for someone trying to get diabetes(typical American breakfast). The good: It was clean. The queen bed was comfortable

Found this hotel when I was trying to book cheaper while stopping in the area before heading a bit…read morefurther north. It had free parking and was a straight shot north of where I had to be. I was definitely surprised when I walked in how nice and modern it looked. The Ramada's I am used to are very dated and they definitely show it. The lady checking us in was very nice. I was excited they had an elevator. We were in the back. The only issue I had was the road noises and the sun came up on the side since we were facing East, so the sun hit directly on the window making it creep through the curtains. The bathroom and sink were nice. I wish the two chairs would have been a sofa since the chairs were blocking airflow from the AC, I had to move them. I'm so glad they had an iron since I needed a costume ironed while there. I needed washcloths and asked the front desk for more since we used ours for cleaning makeup off our faces because we forgot makeup wipes. The front desk clerk was very nice. I liked his shirt and necklace. Checkout was quick too. I was able to get my folio and be on my way. I enjoyed being able to pre check in and check out. I would definitely stay here again.

My husband called again today to speak to management for a refund and the "manager"Monicka was so…read morerude! she refused to refund us because we were there for "more than 30 minutes" and we "used" there soap. AS IF LOL what a joke this establishment is. They think people are okay staying in a filthy disgusting bio hazard.

if you were looking at those year old reviews and wondering if this place has changed -- it has…read morenot. While the folks at the counter were kind enough, I then was greeted by a lizard in the hallways, an omen of how many bugs would be in this hotel. As I entered my room i saw stained floors, banged-up rusted appliances, scuffed furniture, a leaky bathtub faucet, and a roach. There was some kind of loud fight in the hallway between multiple adults at 1am which took a long time to settle, and while I won't blame the hotel for their customers' behavior, I do think their security response time was very poor, especially considering it was right next to the lobby. Woke up with some bite marks on my foot, naively thought maybe it was a mosquito, but after subsequently waking up with even more bites on both feet and seeing black specks on the sheets, it must have been bed bugs. Asked to switch rooms, and they quietly gave me a key to another room. This room had less rust but a totally ruined bathtub, worse spot stains, and six large roaches roaming the room: on the kitchen counter, in the bathroom, on the headboard of the bed. I turned in the room key and went somewhere else.

I didn't check the reviews just picked the cheapest name option on booking.com. So I got what I…read moregot. The customer service upon check in was polite and fast. That was the only positive. The room reeked of smoke. Not just like 1 person may have snuck a cigarette there, more like it's a smoking room. It was so thick my eyes burned and I ended up with a sinus infection the next day. Underneath the smoke smell was a damp and dingy smell. The carpet was sticky under my shoes so I never went barefoot in the room. I wouldn't recommend staying here if you have any other options.