To: Title Clerk and Center Manager Subject: Ongoing License…read morePlate and Registration Issue - Immediate Attention Required We purchased a 2025 RHO as cash buyers with no financing involved. As part of the transaction, we also traded in our fully paid-off 2023 TRX Lunar Edition. The sale was completed on April 12, 2025, and as of July 7, 2025, we still have not received our permanent license plate or registration. Despite numerous follow-up phone calls, we have only been issued temporary tags twice. We are now driving with expired temporary tags while commuting daily on and off a military base--this is not acceptable, as expired tags pose a significant issue for base access. We have had to initiate every update call ourselves, and the response has consistently been vague or lacking any actual resolution. Most recently, we were told it is now our responsibility to resolve this issue, which is unacceptable and has forced us to begin pursuing legal action. This is extremely disappointing, especially considering that we are frequent buyers and sellers of vehicles--always paying cash--and you would expect a dealership to value customers like us. We've purchased and sold vehicles at dealerships across the country and have never encountered issues like this, nor such poor communication and lack of customer service. While our salesman, Kaleb Foster, was excellent during the sales process, he has had no involvement or success in helping us resolve this issue and appears to be just as uninformed as we are. We expect immediate action to resolve this matter.

What started as a great car-buying experience has unfortunately turned into a nightmare. During the…read moretest drive on 11-15-2025, we noticed the vehicle had a hard shift between third and fourth gear. We were assured by the dealership. and it was noted that this issue would be fixed quickly and that the part would be ordered right away. However, we have now been waiting 39 days since the vehicle was left at the dealership for this repair to be completed- and we've already made our first car payment without having the car in our possession. The sales team Luis Lopez was wonderful, Lacee Antosh in Finance was also wonderful. They made the buying process smooth. The follow-through from the service department has been extremely disappointing. When we purchased the vehicle, we were told it had been through Linwood's rigorous 125-point pre-owned vehicle inspection, which is advertised as a key part of their certified pre-owned process- including mechanical and appearance standards meant to ensure a quality vehicle. Unfortunately, this experience suggests that inspection either did not catch a known drivability issue or that promised repairs were not handled according to their own policy. We trusted Linwood to stand by their word and take care of the issue promptly, but the lack of communication and ongoing delay has turned what started as a positive experience into a very frustrating one. I will update this review once the vehicle is returned to us and if the repair has been completed correctly. After all, I would want to buy from a dealership that held the highest standards for its service department as well as its sales and finance departments. Valerie A Beal

Wow I was very disappointed.Heard nothing but good things so the wife and I stopped by on Saturday…read more03/22/2025 to look at a 2019 Yukon Denali to replace my wife's that was totaled out in a head on collision.Could not get anyone to help.Walk in your find someone and the guy I spoke with said he would find a salesman.Waited 15-20 minutes and no one ever came out.

Used cars are way over priced and have issues that are cleared out before being bought. I bought a…read moreford fusion from Perkins and within 3 days the battery died, I started smelling oil dripping every time I drove it, and then the engine blew up after driving it for a little less than 2 months. The warranty was outrageously priced ($500/month total for payment and warranty for an 11 year old car) and I wasn't able to purchase one anyways until my co-signer had updated his license, by that time it was too late to purchase. One man was kind enough to offer to help pay for an engine but the manager disapproved. I wouldn't buy a car here unless you got money in your pockets for a new car.

I only drive Toyota I use to get oil changes at Valvoline but found this place cheaper with Toyota…read moregenuine oil!! 89.99 oil change 39.99 air filter in cabin Tire rotation is 29.99 12.95 petty charge for changing filter One apple free Rice krispy treat free Coffee free Mint free The place isn't cheap but I know they stand by there products and the work is done the way it is suppose to be. The shop is nice and clean I ate an apple drank coffee and also ate a rice Krispy treat. Zach Dixon greeted me at the door by my name I guess he looked at schedule but either way he took the time to look I like to be treated like a person so thank you!! He made contact with me 1/2 way thru service and ask about air filter. I was on the road in 45 minutes !! They changed my in cabin air filter for 12.95 labor I guess which is a petty charge in my opinion. But I'll be back for the quality of work . I would recommend

Used vehicle purchased on 12/26/25 & have 3 issues ON SAME DAY drive home: engine, tire, and…read moreelectronic. *Jason Miller informed me that they won't cover the repairs* I had been searching for the "right" Expedition for my family of 7 and came across several options. I chose the one at Coad Toyota based on the listed vehicle description, transparency of John (sales rep), and reputation of the dealership. This was to be a Merry Christmas present for our family! I flew down from Minneapolis and had a walk through of the vehicle. There were no issues with the vehicle, that I could see. I fully understand that a used vehicle is sold as-is, and based on the dealership reputation, I trusted the vehicle to be in perfect working condition based on their "Why buy at Coad" promise. I paid cash and drove back to Minneapolis. After leaving the dealership with my Expedition, I noticed 3 issues ON THAT SAME DAY: the brand new installed tires were the incorrect size, the engine began making a weird rattle and ticking noise (video attached), and the rear seat video screens were not working. Having come across these issues on the same day as purchased, I let my salesmen know and trusted all would be resolved. John took note of the issues and promised to work towards a resolution. The sales manager, Nicholas, confirmed that the wrong tires were installed (245 width instead of 285 width) and sent a check to cover the cost of replacement tires (Great!). Next up was the engine issue that literally started THE SAME DAY that I purchased the vehicle. I sent the video, paid to have a local Minneapolis Ford dealer inspect, and sent the findings (VCT Cam Phaser needs to be replaced). Nicholas reached back out after I sent the invoice and said that since the vehicle was sold as-is, the dealership will not cover any part of the repairs. Since the issues happened THE SAME DAY of purchase and the dealer's great reputation, I was surprised at the quick denial. This is a very serious engine issue. If left unrepaired, the engine will have a catastrophic failure and need to be replaced. On Coad's own dealership website, it answers the question of "Why buy at Coad". It states that all customers can enjoy peace of mind because ALL of THEIR USED VEHICLES have PASSED their Lifetime Warranty certification program. Obviously I trusted that my vehicle went through the same rigorous certification. Since the engine issue happened the SAME DAY, I expected that the dealership would stand behind their reputation and work towards a satisfactory resolution by doing the right thing. The final concern, the video screens not working, seemed trivial compared against the engine and tires, so I haven't even brought that up. I assumed that the oem factory installed rear seat entertainment system was working. I believed that that would have been another item that fell under their rigorous vehicle certification program. I have purchased several vehicles out of state from reputable dealers and have always had positive experiences. Unfortunately Jason Miller, General Manager, just let me know that it is just bad luck. They will not assist with this repair and will not escalate to their ownership. Don't believe their "Why buy from Coad" promise. *Response to Jason's reply... correct, at the dealership the vehicle did not make any noise nor did I notice the tires were the wrong size nor that the video screen screens weren't blinking on and off because I didn't sit in the backseat. That still doesn't take away the fact that the vehicle literally had engine problems on the SAME DAY that I drove back home from your dealership. For you to tell me that it's just bad luck, just speaks volumes to your integrity. I might as well purchased off Facebook Marketplace as that's the response I would expect from there.

I cannot say enough wonderful things about the service I received from the folks at Royal Oaks. I…read morewas traveling from South Florida to Kansas City for my son's graduation, and had stopped overnight in Paducah. The next morning something was definitely wrong with my Tahoe, so I was directed to them, which thankfully was only about a mile away. They got me, my truck, and my dog, in immediately and took very good care. During the several hours I spent there, they were in constant communication with me, my husband, my insurance company, and there was nothing they wouldn't do for me to make sure I was provided for and comfortable. Come to find out the transmission was out, and they are currently working on it. They got me in a rental, the mechanics brought me lunch, and my dog was given the 5-star treatment as well! Big thanks to Heather and Aaron for all they did to keep me calm, cool and collected. See you guys soon to pick it up on my way back south!

Bought a car from them cause I was without transport and desperate. Within 24 hours I saw issues…read moreand their response was basically "Tough luck." I try to bear it but it broke down fully 3 months after purchase. Manage to get them to do a full service on it for free, only for the same problem to have occurred repeatedly over two and a half years with them always finding a different problem to charge me for so it's not under warranty. Suprise it just happened again and they're refusing to take any fault for it. Now I'm locked in paying for a car I have driven less than I have walked in the last few years and I can't surrender it without fucking over my credit score to the point I'll never get a replacement car. Do not buy from them. They don't give a shit except to get your cash and their maintenance department are a bunch of incompetent scam artists.

I was in paducah on a visit from Florida and about to travel home when my check engine light came…read moreon. decided on Stovesand bc they were open on Sat morning. craig, the service mgr was able to diagnose the problem in minutes. ended up having to stay an extra day for repairs, but the team was top notch and fast and courteous. can't say enough good things. I highly recommend them.

The service department has OUTSTANDING customer service skills and behaviors. Best service…read moreexperience at a dealership in over 15+ years.

Wanted to purchase 2026 rogue with added extras. Mudflaps, extra matching tire n rim, cargo cover…read more Was willing to put 5000 down and cashier ck for balance on delivery. Manager insisted for me to have car Wanted me to write a insufficient ck !!!!! Told Eddie Driver manager. I don't write insufficient cks!! He walked out as did I. Their loss. Fyi. I'm 75yo. My opinoin. He's mean to seniors!! Won't negotiate!

Do NOT purchase a vehicle from Nissan of Paducah. Specifically, the salesman Bruce. I went to…read moreNissan of Paducah on Saturday, August 21st to look at a few Rogue's. When Bruce came outside, I asked him how negotiable the price was on a specific one and he said "it's not, the world isn't what it used to be" blah blah blah and we asked "so does this price INCLUDE tax, title and license?" And Bruce said "Yes." We then asked if there was still a warranty active on the vehicle to which Bruce said "It should still have the standard 5 year, 60,000 mile Nissan warranty with it." Cool, awesome. Fast forward to sitting down to purchase the vehicle, Bruce goes "WOW! This car actually COMES WITH a 100,000 mile power train warranty so you still have about 60,000 miles left on it" and I'm ecstatic obviously. Come Wednesday, August 25th, four days after purchasing the vehicle, my oil change light comes on so I pull out the paperwork to see if there was fine print about things like this because I'm annoyed that they didn't bother to change the oil and I had only driven it maybe 500 miles from the time of purchase, only to find out that Bruce lied directly to our face and charged us $1800 for that 100,000 mile warranty that he was raving about COMING WITH the vehicle. As well as charging me tax, tile and license fees. I called him on Wednesday, August 25th to express my concerns and see about returning the vehicle because it was a very shady and unprofessional experience. I called the office landline number, he says he has to call me back which he proceeds to call me from his cellphone, I can only imagine because he needed to step away so no one could hear how he was going to address the situation. & proceeds to tell me "I don't care what you do with the warranty you can cancel it or keep it, it doesn't matter to me but you're not returning the car" I said I needed to speak to the manager and he said "call away, call whoever you want, I don't care, you're keeping that car". He never once apologized or showed remorse or anything to rectify the situation or compensate for screwing me out of FOUR THOUSAND DOLLARS. Sure, I should have triple checked the paperwork but I never once thought I was being lied straight to my face while asking these questions. I wanted a Nissan vehicle so I came to a Nissan dealership, expecting professional and honest service which was the absolute opposite of what I received. If I wanted to get the run around, I would have went to a back alley sketchy car lot. This was a stereotypical sleazy car salesman sale. Learn from my mistake and DO NOT PURCHASE FROM HERE.

Sold us a lemon and lied and lied and treated us like crap after we got home with major repairs…read more The forever warranty is a joke

They suck .. they do not listen.!!!!!! they have worked on our car 5 times ..... when u throw a…read more fit they do a really great job.. so be super bitchy ... then your car will run fabulous.... they are a lazy talent....