We needed last minute boarding for our dogs the weekend after Christmas. We called our usual place…read moreand they were full. My fiance called and they were so nice on the phone. Both of our dogs seemed really happy here! They were great for drop off and pick up! The only reason for 4 stars instead of 5 is that they don't have an outside run!

We love dogs at play! We have one anxious dog (Raiden) and one overly excited dog (Rex) and they…read moreboth love the staff at Dogs at Play! We have used them at least 5 times in the past year and everytime they remember our dogs and are just as excited as the dogs are to see them. We typically board them but have also taken them in for nail trimmings and baths. They even offer joint rooms so Rex and Raiden were able to still be with each other in the new environment so we always tell our friends about Dogs At Play when they're looking for boarding!

UPDATE (9/24/2024): I had a good chat with the owner and it sounds like changes are being made to…read moreaddress the phone, tech, and work culture issues. The situation was described to me as the perfect storm. I'm glad to hear that my unfortunate experience might help others after helping to identify things that weren't working. Again, my dogs were well-cared for thankfully. ORIGINAL POST: Poor service, poor communication, and concerning practices. *This was my experience as a first (and last) time customer. My dogs seemed ok but I was not impressed.* NOTES: - Only one person is vaguely trained in the computer system (new as of 9/2024) - I was almost charged double because of the lack of system training. - The Sunday pick-up window ends BEFORE 11am. - There is no way to contact anyone outside of "business hours". - The manager does not have access to all dogs (from how it sounded. I was told upon pickup that the manager conveniently came back from out of town at the exact same time and didn't have keys on her). PRO - accepts last minute reservations - reasonably priced (if not charged twice) MY EXPERIENCE I had a last-minute trip come up, so I was grateful that I could get my dogs into boarding from Friday afternoon to Sunday morning. I received a call the day before drop-off to confirm our reservation. Check-in was when things began going downhill. Apparently there is a new computer system, so my dogs were not on the same invoice and I was informed that my card would need to be run twice to make sure both invoices received payment. Slightly inconvenient but whatever. Until I was informed that I would be charged for 2 dogs and 2 nights twice, doubling my payment. It took 3 people explaining that ($43+$39) for 2 nights charged twice was $300+, not $175 total. We had to completely redo the reservation before everything was settled. The worst part of this experience was the pickup. I was told to pick up between 10-11am. I hit traffic on my drive and pulled into the empty lot at exactly 11am. I got out of my car after rearranging luggage at 11:01am. I checked all doors to find them locked with no one inside or on the property and proceeded to call the website number to leave 3 separate messages at 11:03, 11:05, and 11:09am. THERE IS NO AFTER HOURS LINE AVAILABLE. The only person I could find on the property was a handyman who proceeded to call the manager. When the manager arrived around 11:15am, I was told that everyone is on break and no one would be back for a few hours (3pm was the earliest time when people would be back in the office based on what the manager told me), so I had to come back at 5pm. According to the manager it was my responsibility to call and ask them to stay "late" even though I was not told that this was the case during check-in. When the manager asked which dogs I was picking up, she immediately responded with, "Yeah, I don't have the keys to their kennel." I have boarded my dogs in Indiana, Missouri, New Mexico, Arizona, Colorado, California, and Nevada. I have never been told that it has been my responsibility to make sure that I call to make sure workers are available during "open hours". Nor have I been told that the manager didn't have access to my dogs. That concerns me when my dogs have no one with them and the two people I could find don't have access to them. I understand that I arrived at the end of the pick-up window. I was more disappointed by the fact that I had informed them of my pick-up time, did not receive a call about changing that time, and there was no humanly way possible for the entire place to be locked up and vacated by 11am while staying open during posted hours.

Michelle and the rest of the staff do a great job taking care of our dog, We have taken our dog…read morethere for 9 years now and he is always excited and happy to get there. The facility has a lot of space for the animals to exercise and the have indoor and outdoor options for the dogs to run and play around. Place has always been clean and they have been very flexible and accommodating of our needs. All overall we have gotten a positive and wonderful experience with them.

Wonderful Experience!…read more I can't say enough wonderful things about Hound Dog Pet Hotel East! I was in Ireland for 9 days, and knowing Sunny was in their care made my vacation completely worry-free. They took excellent care of him, responded immediately to my texts, and even sent me a "report card" with updates on who he was playing with and lots of photos. Seeing his happy face and how much fun he was having made me feel so reassured! I completely trust them with my best friend, and the best part is that Sunny absolutely LOVES it there! Thank you for taking such wonderful care of him!

The Hound Dog Pet Hotel - East is awesome! The staff there is kind, knowledgeable, professional,…read moreand you can tell they really care about our dogs! We highly recommend!

We were so excited when Haute Dog Spa came to White Bear. We've been going since they opened and…read moreboth of my dogs enjoy it there. Our Cavalier falls asleep during her bath and cut she's so relaxed. Our part chihuahua who is scared of everything likes going and comes home so proud and you can just tell she feels clean and pretty. They get a bath, dry and nail trims and hair trims. Our Cavalier gets more hair trimmed in the summer and they never cut too much. She always looks so clean and cute! The people there have always been friendly and you can tell they love dogs and their jobs. The prices are very good and I couldn't be happier!

Friendly , easy to schedule and our dog looked great! Will return. Owner was friendly and seemed…read moreto really enjoy spending time with the animals.

A few weeks ago, my review would be 5 stars. Now, however,…read morethey have repeatedly reported they're under-staffed, and today upon picking up my dog from daycare, not only had she been allowed to chew up her harness, leash, and towel (which has never been an issue when staying for a full day of daycare previously), but also somehow she was able to chew through the plastic ziplock bag that contained her food (which was also still full of food, which again has never been an issue on previous days). Although I was told that dogs are not allowed near the bins where the bags of food are kept, I was told by a worker while picking up my dog that "it looks like she got to her food bag," which is made of zip-lock plastic, and now I'm concerned with how much she ingested. Overall, the Lucky Pets staff is aware they're understaffed, but continue to accept dogs into their care that they do not have the staff to properly/safely watch and take care of. Extremely disappointed after how great it was a few weeks ago.

Sami always does a good job grooming our Ragdoll cat. There have never been any issues. I can also…read moreappreciate that Sami is more efficient on time than other groomers I've had. I recommend her.

If you want a place that knows dogs..this is it!! The most professionally trained dog trainers with…read morea huge outdoor facility that caters to all breeds!!! I would never take my pups anywhere else!!

My dog is always so excited to go to daycare at Blaine Kennels. The staff is awesome!read more

I do not recommend this place as they are discriminatory in their practices, rude in customer…read moreservice and generally unhelpful. Our dog has been to many doggy daycare and boarding facilities without issue, and when we attempted to set up a meet-and-greet, they wouldn't even consider our dog based on claiming that she is a "bully breed," My partner informed the person with whom he spoke that our dog has been professionally trained and never had any issue with aggression or behavior at any point. They would not even consider this information, nor were they willing to offer suggestions for other facilities we could consider. If this were truly a professional organization, they would know how to accept and accommodate all breeds and not be discriminatory in their practices. We are happy to send our dog and our business to another more professional and respectful facility in the Twin Cities.

The staff here are really rude and unhelpful. They claim to be dog lovers, but they don't allow…read morewhat they call "bully breeds" and they won't recommend any other dog daycares that do. (When I asked, the man on the phone literally said, "We don't recommend anywhere, but you definitely can't come here." Thanks, dude.) They say they can't accept "bully breeds" because it's an insurance issue, but there are plenty of insurance policies out there that do, plus any true professional who works with dogs knows the whole "bully breed" thing is just a way to discriminate against certain dogs and dog owners. My guess is this place has a very limited insurance coverage, which actually makes me question the safety of the facility, in general. If they're not willing to pay for a comprehensive insurance policy that covers all dogs, what else are they skimping on? We may have dodged a bullet by being denied by them. Thankfully, there are a number of other professional dog daycares in the nearby area that have good insurance policies and are happy to have our dog.

We have brought our fur-babies here over the years. Our pup pomsky is learning about life and we…read moredecided in deed AK was the place to kennel him as we know they have all the knowledge skills training and loyal employees (heck its been family owned and run almost 100 years) so our lil man was left in the best of care! Top notch facility, location, safe and secure, and he got his nails done! We are so lucky to have AK in our county! Again if you have any ?s ask we did! See you again AK! Did I say the staff has only been friendly to us as well! Thank you for keeping pricing very reasonable too!!!!

I brought my elderly dog in for a 4th of July visit. It was supposed to be a 4 day stay. I…read moreexplained to the attendant that he was having incontinence issues, and I was told not to worry, that he would be well cared for. I asked about extra services and was told that since it was going to be such a busy weekend that he wouldn't need anything, and she talked me out of the extras. When I picked him up, I was shocked at how badly he smelled of urine. There is no doubt that they just left him to lay in his own urine the whole time I was gone. The smell was so bad that I had to drive home with the windows down and then took him straight into the shower when we arrived. I don't know if he got any attention or if he was actually let out at all. The urine smell suggests that he wasn't. They could have done so much better. I would not recommend that anyone leave their pets here.