This review is submitted in regards to Casey Lentz of Royal Realty. While I write this to offer my opinions of Casey specifically, I understand that it takes an incredible team to allow someone to flourish, and given how incredible Casey is, my thanks and appreciation is also extended to the entire Royal Realty team, in particular Casey's broker and Royal Realty owner, Jacqueline Little. ******************************************************************************************** OUTSTANDING!!! TRULY EXEMPLARY!!! Casey Lentz is THE IDEAL REAL ESTATE AGENT, PROPERTY MANAGER, AND OVERALL EXECUTOR OF YOUR INTERESTS IN YOUR STEAD, BAR NONE!!!! To provide some context from where this review is coming from, as a personal habit, I NEVER write reviews on anything or anyone. As such, being moved to write one regarding Casey is definitely saying something. I cannot adequately capture in words the extent to which Casey will go to ensure that my BEST interests are served, sometimes before I even realize it myself! I know that I am literarily incapable of adequately describing how well Casey manages all of my real estate interests in Hawaii, across the board, from financing, to property management, to market speculation and advice, to you-name-it! He is the COMPLETE PACKAGE and an absolute PROFESSIONAL WITHOUT PEER. Honestly, I hesitate to recommend him so highly as I know he only has so much time in a given day and he will ensure your goals are met with the entirety of his soul, so much so that I have no idea how he ensures that every client of his is taken care of so well! Casey is an "early-to-rise-and-get-after-it" kind of guy, and ALWAYS maintains an extremely POSITIVE and UPLIFTING attitude. Simply being in his presence or speaking with him on the phone makes my day, even if the news isn't great (such is the "bizness," if you know what I mean). But with Casey, news is always delivered with such tact, thoughtfulness, but above all, COMPLETE HONESTY, that it truly makes one have a renewed faith in humanity! As a 20+ year career U.S. Naval Officer, I can emphatically state that I would give anything to have a man like Casey wear the cloth of our nation. He far and away can outperform anyone I've ever met with his innovative, tenacious, dedicated, motivated, and deeply committed and compassionate character and work ethic. Casey is a man of INTEGRITY and HONOR, traits all too rare in the world, let alone the realm of Real Estate! In my opinion, one cannot offer any better endorsement of another, but that is Casey, without exception! Know that when you enter into a working relationship with Casey, and bring all of yourself to the table, you will only be greeted in like kind, and will have an advocate, a watchdog, a champion of your every goal on your side for life. HE'S THAT GOOD!!! Thank you, Casey, for everything you've done for me over the years! More than anything I would have ever expected anyone to do for me, including my own blood! I owe you more than words can express and thank every day that I have the honor and privilege of being your friend, brother, and business associate! read more

We were trying to find an apartment for my daughter and her friend. We are from out of state and moving onto the island. We had been dealing with a progression unresponsive landlords or had viewed rental units only to have them rented to someone else promptly after our showings. I answered a craigslist add for a one bedroom apartment. Shari Sodetani was the contact person. Shari answered both and email and text messages the same day. After a few texts she just asked if she could call and we discussed both our situation as well as the situation of the rental unit she was representing. The conversation was way beyond what we had experienced with other properties. Since we were remote she set up a zoom meeting for her to meet our daughters, show us the location and then review the needs of the client. At the end of the meeting I think she did a very good job of trying to express the desires of her client as well as showing her understanding of the needs of our daughters. We did not end up renting this unit because a another unit at the same price became available which was two bedrooms. It is not often I write reviews, and even less often I would write a review from a service we ultimately didn't use. In the end it was a tough decision and after the attentiveness which Shari showed us we actually had some regret we wouldn't have her as our manager. If I was in a similar situation I would definitely call on her again. read more

Most real estate companies offer property management services, so it was definitely to my benefit that I had many to choose from when I was looking for a property manager for my unit. Out of everyone who replied to my inquiry, I'm so grateful that Arthur from Royal Realty contacted me. I consider myself very lucky to have found him! I've never met a professional like Arthur. I was a bit skeptical at first about hiring him to help manage my property as he sounded a bit too good to be true -- but I AM SO GLAD I DID!   His communication skills were what impressed me the most, initially. He was clear with his action plan, answered my MANY questions before I even had the chance to ask, and it was so apparent that he - for the lack of better words, knew what he was doing.   Although I'm sure he is quite busy, there has never been a "delay" in his response to my questions or requests. I admire how he seems to balance his many responsibilities well, as he treated my property management needs as if I was priority - all the while, getting everything else he needed to get done for other clients as well. It has only been a few weeks since he put my unit on the rental market, but he has already exceeded my expectations by finding a tenant for the price I was hoping for. I can't ask for a better Property Manager! read more

I had lived the last 5 years under the management of Royal Realty. I have used many management companies over the years and Royal Realty was by far the best but that is due to my property manager, Lynell Hart. She was always available and fast to respond to any request or need that I had. Early during the pandemic I had lost my job and Lynell was quick in her response in regards to all my concerns. She was even kind enough to help with my application for rental assistance. I ended up moving out of my unit to live with my partner. It wasn't the best time to leave with it being the end of the year in addition to COVID. Finding a professional cleaner (which is required per lease) was extremely difficult. I had called/inquired with over 20 professional cleaners to no availability. I mentioned this to Lynell and she was able to get a cleaner in right away. If you are looking for a reliable landlord with a HART (see what I did there?), I would highly recommend Royal Realty. I was so happy during my time there and I truly hope to utilize them again whether it be for renting a property or for property management. They are extremely professional in addition to actually caring about their tenants. Thank you Royal Realty and Lynell for everything! With Warm Aloha, Cameron Frithsen read more

Casey Lentz ,Director of Luxury Rentals in Hawaii in partnership with Jacqueline Little , owner of Royal Realty llc in Honolulu , is the Best Concierge of Hospitality and realty services you could trust your Hawaii Vacation property to. Casey equipped with MBA skills and my highest regard in social skills and follow through. You will have the greatest experience on both sides of the Vaca rental property experience as a hosting, owner, visiting guests, seller or buyer, Casey Lentz is absolutely the Best. Come visit the on the web at CiiRus or Royal Realty honolulu property listing # ( CL5 ) at Discovery Bay 1717 ( Condo next to the Ala Moana mall , overlooking the famous Illika next to Elvis' fav the Hilton Waikiki Beach for a taste of their Royal services where you're the King. They offer all range$ of personal comfort , amenities, location conveniences. I love the Island love treatment me and my guests get from Casey, where you are friends and family with Aloha as my guests and Royalty with Casey. I personally rate him 5 Stars , JDHawaii66@gmail.com or contact Casey at lentzrealty@gmail.com for the Royal Vacation treatment . mahalo JDH read more

Disappointed with Charges and Communication I would not recommend this company based on my recent experience. After moving out of the apartment, I was surprised to find that $690 of our security deposit was withheld for what was described as a "minor dent" on the fridge door. Given that the damage was minimal and cosmetic, I believe this charge is excessive and not in line with typical expectations for normal wear and tear. Additionally, part of our security deposit was applied to cover utilities for the final month, a charge that was never discussed or agreed upon beforehand. This was not addressed during the exit walk-through, and we were not informed in advance that this would be part of the arrangement, nor was it in the lease. I also had concerns about the inspection process. There were no issues flagged at the time regarding the fridge. However, the inspection report later indicated a "Minor Ding" on the fridge door, which was not mentioned during the walk-through. I found the communication and handling of these issues to be less than satisfactory. Based on my experience, I would advise caution when considering this company. read more

Great service, great attitude, great realtor. Casey provides wonderful service with a fast response time. He has experience with the area and was able to help me find the perfect home and area to move into. The whole house buying process was made very smooth and easy. There were a lot of things I had to research when buying my house, and any time I had a question or wanted clarification on a part of the process or the potential value of a home, he was patient and willing to help. I felt comfortable asking him anything. Casey is a solid team player. He worked with my schedule and was always available, responding within minutes. One thing that made a huge difference was he helped me get in contact with a different lender that offered a significantly better interest rate on my home loan, saving me tens of thousands of dollars. Casey also knows the ins and outs of anything you can do with a property. I know that if I need work or remodelling done in the future I can go to him for advice or finding the best company to work with. I would recommend him to anyone. Thank you Casey! read more

Jacqueline Little and staff do an amazing job! She took over my condo from a lame property manager an did excellent job from renovation to quickly finding a new tenant. Apparently basic things like courtesy, being available for communication, and getting stuff done in a timely manner is too hard for a lot of property managers...You will NOT have these issues with Jacqueline. After my previous tenant moved out, she gave some renovation suggestions which I opted to do and had contractors available to do the work asap. Everything is well documented from the contractor that was used, cost, and scheduling. A lot of online sites was used to market the unit and they also created a video walk through. I was regularly updated on showings which was important to me in case we needed to adjust the rental price. It' been a couple of months and have had no issues. Payment is on time and I'm given a detailed invoice. I should add that I'm working overseas and have never met Jacqueline in person. Everything that was done was through phone and emails. Highly recommended and will work with again! read more

Jacqueline Little has proven time and time, again that she is a dedicated professional. She takes the time to listen to concerns and is quick and decisive when it comes to helping us, as tenants. All this while managing the company and all the clients she has. Working with her is a refreshing experience, instilling a true sense of confidence. When we have an issue she there with solutions. She is candid and relatable. We do our part and she does hers. It's a simple concept but not one that is easy to come by in our experience. After years of dealing with other companies that gave a poor impression of the real estate industry in Hawaii, Jacqueline has reversed that sigma and presents a fine example of what the industry should stand for. I give her and the company 5 stars, a rating that is well deserved. If anyone asks who I go with I am more than happy to say, Royal Realty. I highly recommend them for anyone who is looking into any facet of real estate. If you want to get stuff done, if you want the results you are looking for, Royal Realty is, hands down, the way to go. read more

I moved to Honolulu in 2017 and was living in Wainae, commuting back and forth to Waikiki for work for about 3 months. The commute was so long, about 2 hours each. I decided to move in to Waikiki but was having a very hard time finding something quiet, clean and affordable. My sister decided to also move in to Waikiki so we both searched for a while when ky sister finally found this cute apartment, off the road, sort of like an in-law house near Moilili. We got in touch immediately to Royal Realtor Jaqueline little, who was so quicknto respond and showed us the place immediately, within a week we were moved in. Jaqueline was very professional and showednus much Aloha. Never did we have to request services more than once, she was quicknto help us out with any needs. My lease was up thenfollowing year and i was Shocked when we actually got most of our deposit back because itnseems.most other realtors nickle and dime you. Thank you Jaqueline and Royal Realtor, i will always refer my friend s to you. Thanks for making my Hawaiian adventure amazing. read more

With Casey's incredible support, we recently purchased the perfect home in the perfect neighborhood for us. What was expected to be a straight forward experience ultimately morphed into a year-long, often tumultuous endeavor. Through it all, Casey carefully listened and observed, researched all available options, and created and implemented a strategy that resulted in an amazing outcome. Admittedly, we are every realtor's "Nightmare Buyer": champagne taste on a beer budget, and loosely defined "must haves" that change often. Despite this, we were ultimately successful due to Casey's rare combination of skills and personality traits that truly set him apart from other realtors: tremendous knowledge of the current market and emerging trends, amazing organizational and communication skills, and a calm, professional, approachable demeanor that make him extremely easy to work with. Casey is truly a credit to Royal Realty and the real estate profession. We are so thankful for his representation and cannot recommend him highly enough. read more

This is a review of Royal Realty and in specifically for Shari Sodetani! I came into contact with Shari while I was very frustrated, had low confidence and felt helpless. I had all ready dealt with 3 agents over the past month and none of them were willing to help me with my desires to rent an apartment. Within one conversation with Shari she turned my frown upside down. She went above and beyond to help me due to my unique circumstances. She went out of her way to make sure that she had the ability to help me and get me what I needed. She worked fast and efficiently to help me complete my dream of living in Hawaii. Her team also had a heavy hand in helping me as well. I truly could not say enough good things about Shari Sodetani and everyone who works at Royal Realty. If you are looking at professionalism that will get back to you in a quick manner, treat you with respect and put all your concerns at ease. Royal Realty is the place for you. Thanks again for everything, keep up the amazing work read more

I had the pleasure of working with Hayden Fobel and Casey Lentz of Royal Realty, LLC on a recent transaction, and I can't say enough good things about them. From day one, they were friendly, approachable, and always on top of things. They did a great job keeping everyone in the loop and made what could have been a stressful process feel smooth and manageable. Anytime a challenge came up, Hayden and Casey handled it with a positive attitude and a solutions-first mindset, which made all the difference. As someone who works with many real estate agents, I truly appreciate how genuine and professional they are. Hayden and Casey are the kind of agents you can trust to look out for their clients while also working seamlessly with everyone involved in the transaction. I'm really looking forward to working with them again and would happily recommend them to anyone looking to buy or sell a home. - Daryn Ogino, President, Smart Money Hawaii read more

As a medical professional, I do not have enough time to management my investment properties. My long time property manager decided to quit. I had to look for a new one. I looked at the Yelp reviews and the only company that has all 5 star ratings is Royal Realty. So I decided to give the company a call. The receptionist took my number and in 2 minutes, Bryon Gibbens called me back. He was accommodating in meeting with me on the weekend (other management companies open from Mondays to Fridays only). I was very impressed with his professionalism and knowledge during the meeting To top it off, he is a hard working and dedicated realtor. He is constantly communicating with me via texts, phone calls, and emails. I only hired him for 1 week but he had already advertised and shown my properties to interested renters. I like his energetic approach. I am very happy and blessed to have found Bryon Gibbens to manage my properties read more

Shari is AMAZING! My other half and I recently just moved into a new apartment that Royal Realty manages. We were looking for a bigger place to move into to accommodate the little one we are about to have, and one night I saw the ad and just had to respond right away! Although it was at 1am when I messaged Shari, she did not hesitate to get back to me first thing in the morning and we got a viewing set up the same day! She was very reassuring and I was more than excited to work with her. Her communication is A++! I understand everyone has their own schedules, but she was on top of it 24/7 and kept us updated with all of decisions with our unit. In about a week's time, we got our lease signed and Shari helped us out with all of our questions. We finally just finished bringing all of our big furniture to our new home & we are excited to be here! Thank you so much to Shari & Royal Realty for setting us up! read more

Actual email to our awesome property manager, Lynell Hart: "First off - I want to say a big "Thank You!" for always being so responsive to our requests. I realize we are not a big client or anything, but you are always so professional & kind; I say that with knowledge of other property managers that I've had who were just ... well, BAD. :( I also want to apologize for what seems like the constant "Honey-Do" list that we have to send you. In our previous rental, the owner was onsite weekly or biweekly, so we rarely had to report any problems. This property hadn't been maintained before Royal Realty took it on, so all of us are really playing 'catch-up'. It's great to know that we can get things fixed by a caring landlord/property manager and not have to move - moving is a drag! Anyway - thank you again for your help and your prompt responses - we really do appreciate it!" read more

I highly recommend Royal Realty, my property manager was Jacqueline Little. From the get go, this company and Jacqueline are super efficient, friendly, professional, and flexible. I was able to sign my lease on the app that is provided without having to leave the comfort of my home. And then proceeded to set up my automatic payment with Pay Lease. Pay lease allowed me to choose a convenient day that fit MY schedule. However the only drawback on that was I wanted to send in a check for one month, and when I changed my mind and went back on the Pay Lease , the service fee had increased. Oh well, live and learn. Whenever I had an issue, Jacqueline would be very understanding and approachable. And always punctual with a reply or follow - up. Times have changed and with the technology available it makes the whole process so much easier and stress free. read more

We have been in a place that is managed by Royal Realty. Jacqueline Little is our rep and I will say she has been nothing less than exceptional. Any issue we have had, she has responded and had taken care of with a response time of less than an hour. We have had a situation with a roommate leaving before the lease was up and Jacqueline has done her very best to mediate and educate us to the best of her ability going above and beyond. Her patience was truly tested, but with professionalism and patience she guided us to work all of the logistics out. I can't thank her enough. They care about the tenants and the property, it's not their job to step in with roommate situations, I am thankful she took out time in her busy day to deal with us. THANK YOU JACQUELINE!!!!! If you seek complete professionalism and a friendly staff, Royal Realty is the place to go. read more

I had an incredible experience renting from Royal Realty for three years, and I can't say enough good things about my time there! From the moment I moved in, my landlord, Michelle, made me feel welcome and valued. I was pleasantly surprised to receive a beautiful orchid as a gift upon my arrival--such a thoughtful touch! Michelle is truly the best landlord I could have hoped for. She is always available and excels at communication, making it easy to address any questions or concerns. What really stood out to me was her genuine effort to foster a sense of community; she knew all the neighbors and helped us feel like one big ohana. If I ever have the opportunity to rent from her again in the future, I would jump at the chance. Thank you, Michelle, and Royal Realty, for making my renting experience so wonderful! Highly recommend! read more