2022 was the last time Pacific Media Expo (PMX) took place and I'm glad it was local at the…read moreSheraton in San Gabriel, perfect for my panel where I shared about local anime adjacent businesses and restaurants. I'm praying one day they come back. The convention was held at the Sheraton San Gabriel which was the perfect size for a smaller con without being too crowded and without being too oversized. There's free parking if you're okay walking from the 99 Ranch Market plaza or if you find it in the close by residential area. Looks nice inside, the panel rooms were smaller, but accommodate the smaller attendee population too. Internet connection for the event was fine. Acoustics in the ballroom and panel rooms, along with AV set up was good. Lobby area and some just standard hotel backdrop were perfect for photos. Love that it's walking distance from lots of delicious food options. Staff were friendly and venue was nice and clean. Restrooms were clean each and every time.

I only booked this hotel because the website advertised a heated pool. That was literally the main…read morereason I chose this place for a staycation. I could've stayed at the Le Méridien in Arcadia, but I picked the Sheraton instead because of that feature. At check-in, I specifically asked again about the pool temperature, and staff assured me it was always kept between 80-85 degrees. To my surprise, the pool was absolutely not heated. When I called the front desk, they first said, "Oh yes, it should be" and "It's always 83 degrees." Once I explained the water was clearly cold, they changed the story to "We turn it off during certain hours," then immediately corrected themselves and said they were "having technical difficulties." At that point, I was already disappointed. Then I tried using the hotel room phone, which barely worked. The staff member kept saying, "I can't hear you," and then hung up without even attempting to follow up or figure out what the guest needed. Other issues: * WiFi was extremely slow and unreliable * TV streaming/WiFi barely worked * TV remote was terrible -- buttons had to be pressed hard and had a 5-second delay * Shower water never got hot enough Overall, this was a bad experience from start to finish. The hotel looks nice and has all the fancy bells and whistles, but the actual experience was frustrating and disappointing. To top it off, during checkout, nobody seemed to care about the issues I experienced. They just told me the total for the bill and moved on. Will not be coming back.

I always enjoy staying at this San Gabriel location. This is my fourth time. My friends and I are…read moreon a foodie road trip of mainly Asian food. My friends have been er been here, so I felt this was the best location especially since one of us is Chinese from Malaysia. It was nice because I was able to park at the Hilton honors spaces when available. At check in, Vincent was soft spoken, and courteous. He made sure my room was feather free as requested due to my asthma. Our room was ready when we arrived. Great since we were hungry, and we could drop off our luggage in the room before heading out. I always check round with my blacklight to see the cleanliness of a room. But the only reason I didn't give a five star this time was before I even checked with my blacklight, the curtains were open, and we saw dust caked on the dresser, lamp stand, and too of headboards. Unacceptable since two of my friends have allergies, and as an asthmatic I am allergic to three different dust mites. I called Vincent at the front desk and he immediately sent someone up. Now the train I have a four star and not a there is because of Linda from housekeeping. She said she understands because she has brothers who are asthmatic. When she saw how dusty the room was she also was appalled by the condition. Linda did a great job. Although we left a small to in the room for whoever will be cleaning next, we left something extra for Linda at the front desk. That being said the bathrooms were clean. Beddings clean but bed a little too hard for my liking. The other gals told me it was fine for them. We were going to try their dim sum restaurant downstairs, but we were pretty dim summed out, so we tried something different nearby.

The workers here are nice and friendly. This hotel make me feel like I was in China Town…read more The hotel is nice but somethings in the room I didn't like. I got room 615 and it feels like there's two attic in the room. One in the bathroom and one in the door way. The door looks nasty like the paint is chipping off. And the bathtub wall is chipped.

The rooms were very clean and it was so spacious and the service was amazing and i would come back…read moreagain for my visit!!! Btw i came at night so vincent helped me and in the morning was krishell they made my night and day it was 1-23-26 /1-24-26 thank you for the last minute booking

It's a strange hotel with a somewhat eerie lobby area. I've been here once and I can't say I get…read morethe best feeling. There are several other choices of hotels in the area that I would recommend over this place.

At a Christmas Banquet at Double Tree Rosemead. Not sure if this waiter got the proper service…read moretraining. I was glad to see our waiter did not bring our salads like that. I do want to mention the venue is nice and the food was good.

Very deserving of their sub 3 stars. Should have seen the writing on the walls…read more I booked this for relatives visiting thinking a Hilton would have somewhat decent living. Disappointed to hear their feedback was no hot water. Even after speaking with guest services, who told them to just "wait." Turns waiting meant 15+ min and water ran lukewarm after the second person so third person had no hot water. Not fun. Checked out the relatives a day and a half early for someplace else. Couldn't get a refund since I prepaid.

Had the weirdest stay in all my life. Per other reviews, checked for bed bugs. None found. 10:45 PM…read moreawoken by phone ringing. Neighbor complaining that we were partying too loud. Keep in mind I was sound asleep. She starts pounding on wall. 11:00 PM phone rings again. Front desk calling with noise complaint. Dude, it's not us! 11:15 PM crazy lady pounding on door. Lady, it's not us. The party is upstairs. The failure here is the front desk clerk not properly investigating the situation. He should have gotten up from his chair and locate the offenders and politely ask them to tone it down!!! So not coming back here. Oh, and check out photo of mysterious stains on curtain next to the bed.

Clean rooms, convenient location, free WiFi, breakfast included. Can't really ask for more. Book…read moreonline for better rates (sometimes.)

I liked this location since it's surrounded by restaurants, cafes, and a supermarket a walking…read moredistance away. They even have Starbucks, Crystal Palace, and Five 55 bar and restaurant in the lobby so you won't get hungry and bored. I even love their interior and able to chill in the booths and tables with complimentary wifi. Even high school students know to go here to study. Lots of restrooms available on two floors. The rooms were clean, lotion and soap provided. I didn't like the body wash, shampoo and conditioner they had because they don't lather and I felt less clean than drugstore brands, so I preferred bringing your travel sized hair products and body wash. The shower flow was slow and there's no option to control it. I liked how the toilet has a bidet to clean your bottom; felt like I was in Japan for a while. If you need your room to be cleaned regularly, you must request room service yourself on the phone or at the front desk. All the concierge were friendly and attentive on providing services for us. Even the room service ladies were kind to provide clean towels, replace soaps, and an electric kettle to boil water. Make sure the mini fridge is on at the cooler setting by taking it out and setting the temperature at the rear, which was a pain in the butt. If you want to wash your clothes in the laundry room, you have to purchase your laundry detergent (preferred at Walgreens) and get tokens from the front desk. You'll be charged $5 laundry during checkout. I also got a chance to workout in the fitness room which was small, yet clean. Clean towels provided to wipe your sweat, complimentary earphones for your old iPhone/android, a water fountain to fill up your bottle, and sanitizing wipes for equipment. The pool and patio was nice to walk around and chill, but no one dared to swim in a 3 foot pool during spring, so I skipped that. Too bad there was no spa or sauna to relax since it's a 3-star hotel. Before my check out time, I took a chance to check out a local event happening in the ballroom. It was a SoCal Card Con where Pokémon and One Piece fans trade and purchase cards that can go over $1,000 for limited edition. Security was tight, but welcoming. I was able to befriend a few local card vendors as a Bay Area tourist lol. Overall, I would love to stay here when I visit Monterey Park. There's also a bus stop in front of Five 55 where you can go to LA and anywhere else with LA Metro. So convenient to travel and eat around.

Had a great time staying here. During my stay, most guests were business people which made it not…read moretoo busy at the hotel. There was Starbucks there but get ready since they might be busy in the morning due to business people getting ready for the day. FYI. You cannot get your rewards at Starbucks because it belongs to the hotel and it's more expensive plus limited menu

Before I get into the details of my room, it's worth saying that customer service was excellent. I…read morearrived earlier than expected, so I knew that the chances of getting a room at the time were slim. I told the front desk receptionist that I could work out of the lobby until a room was ready for me. I was probably on my computer for 15 minutes until she alerted me that she was able to offer a room for me. She first asked if a room with double beds was sufficient, which was totally fine by me, but she ended up doing me a solid by getting a king bed for my stay. Admittedly my room felt dated. It looked like it was straight out of the 70s - from the carpet pattern to wall paper to orange/brown color palette. It even smelled old and musty, so I had to turn on the AC to get some ventilation. My room did have a balcony, and I would've loved to have kept the screen door open to get fresh air, but I didn't want these giant bugs hanging out on my screen door find their way inside. The bathroom had the bare minimum. Lastly, I had the worst sleep. I kept tossing and turning because of the pillows.

This is a pretty basic hotel. It was clean, the gym is tiny but functional. The folks at the front…read morewere nice. It was conveniently located next to where I had to go and is also next to nice big mall.

I didn't see any rooms, came to visit the restaurant on site, Happy Together for dim sum. I did…read morewalk through the lobby and used the lobby restroom. Everything seemed clean and well maintained. Parking lot is crowded, allow yourself extra time to circle until you can find a space.

For the price this is a great Holiday Inn. Now, there pool was not working and they should have…read moretold us that, but it ended up raining so we would not have been able to use it anyway. The rooms are nice and super clean. The maid service is very good. The room is well stocked with whatever you need. Ours had a little frig and a microwave. We did not use it, but it was a nice addition. Check in and out was super easy. The staff there was very nice. The bed was super comfortable and they had a real nice TV in the room. The bathroom is not large, but it sure was clean. That is very important to me. Everything in the room worked well. We will stay there again whenever we are in town for business. It is just really nice and the price is super fair. They also have a great eatery. In the morning they have breakfast and at night they have a great Chinese restaurant and all the food was super.

We stayed here for 60 days while our t house was getting repaired. It was great the staff is…read moreamazing. We stayed on the 7th floor and had a great view of the golf course and even Downyown L.A. the housekeeper Silvia was great she paid attention to every detail and even tucked in my daughter's dolls. The dog park area was nice with plenty of poop bags unfortunately not everyone picks up their dogs mess. If you walk up the hill there is a great grass area for your kids and dog to run. Breakfast has lots of options. Unfortunately no bar but they will take you up the hill to the other Hilton in a golf cart if you want dinner or drinks.

I enjoyed my stay here for the weekend. I had a mountain view room on the 3rd floor. One night I…read moreheard a party on the first floor patio, but it was over when quiet hours started. The hotel and rooms are clean, there is a little market and there is a small laundry area you can use. Plenty of parking too. The only downside is that a lot of people stay here, so breakfast buffet was crowded. But I was able to take my food to my room, where there was a table. I appreciated that there was a full size refrigerator, and plates, glasses and utensils. Would definitely stay here again.

Affordable relative to the area. Stereotypical rude owners of a certain demographic. Other guests…read moreseemed decent and the rooms cleanliness was satisfactory.

Nice and clean! Lots of authentic restaurants nearby! Mini…read morefridge and hair dryer in the room! Price is reasonable! Love this place! Can't complaint about it!