Over charging for inspection and can't tell what's wrong with your vehicle it's not worth your time…read moreor money

This is the place to go if you have any transmission issue because the prices are reasonable and…read morethey stand behind their work. Bobby is great--he took delivery of a transmission I bought elsewhere (when nobody else would do that) then replaced a wiring harness that caused so many problems and that 2 other shops completely missed. There is a reason their parking lot can be tough to get into--strong demand for their work.

Quality work and a fair price, and it was fixed sooner than I thought. Only complaint/concern is…read morethat the parking lot is a mess, but a good place to watch the local sheriff's department run a speed trap (they didn't get me, this time).

took me car here to have the transmission rebuilt they told me it would be about two weeks because…read moreof parts and they where very busy but to my surprize they called me with in a week and had my car fixed and at a great price compared to other transmission shop around augusta ga

Always the very best. My truck was ready as promised and two months after picking it up, it's…read moreperfect. If you have a classic or a brand new vehicle, you can trust Mike to do it right.

Very friendly and engaging interaction. To me, this is how business should be conducted, honest…read moreopen communication. They know what they are doing, and charge fair prices for quality service.

Absolutely our go-to auto shop in the area. They do a full check of the car with every oil change,…read moreand it's easy to make a reservation and get in. Recently I needed a quick tire patch; I waited at Discount Tire for 2 hours before I called Robbie's and they got me right in. They give me the price up front and their work is super quick. I will go here first always and would recommend to anyone.

Robbie team again does a great and honest work. Dropped off my vehicle here several times. This was…read morethe first mechanic to clean my engine. For along time. I thought grease and oil was suppose to be on the top of the engine cover. Johnny is a master mechanic and fixed my misfire issue and again with my coolant leak. Enough can't be said about this shop. Their honest on their work and texting to check to see if their service was done correctly. Stepping in before the holiday and seeing 12 clipboards (1 clipboard for every car) you can tell a service center by the amount of work that comes into the shop. Front desk Corey and Steven are hilarious and are a funny team to tell you the straight up truth. I will definitely be brining my car back there again for future car service.

Car: 2010 Mercedes Benz C300 Problem: Brakes feel mushy, add…read moreBrake Fluid-ok, but next day same problem. Need oil change- so take vehicle to a local Fast Oil Change/ Brake shop- Oh, hey-vehicle is leaking brake fluid from Very badly rusted brake line. Get estimate-- $2400- as labor is about 14 hours plus parts. Need second opinion- Next well known shop- "seen these problems before- can be as high as $5,000. Wow! Ok, time for third opinion: Tommy Mathewes- We can fix it- about 8 hours of labor. $1600. Well OK. Took only 5 hours of labor and price drops more. Now: Prices may vary as each repair job will be different. Costs shown was for one particular car and one particular problem. Every repair job may and will have different costs. All I am saying is yes it pays to shop around- get different opinions and see which one works best for you. Tommy Mathewes give a good estimate price, and it was actually lower when the job was done. How often does that happen? So, friendly service, on time repair work, and no hassle. Recommend Tommy Mathewes Auto Repair for professional repair on your vehicle.

Dropped my car off ('07 550i) the night before for total front bulb replacements- due to complexity…read moreof job, i wanted all bulbs changed at the same time. While there, i wanted an oil change too. I had an 11am appointment scheduled. They kept my car "all day"and after not hearing from the shop at ~3pm, I called the shop for an update? I was then told at 3pm that my car was "next to be pulled in" (I had an 11am appointment), so to hear that my car was next at "3pm" was a little concerning.....fast forward to 5pm/closing time and I get to the shop to settle up. I pay nearly $800 for bulbs to replaced along with the oil change.....jump in my car to leave and low and behold, the right lamp fault is still there on the dash (why i brought the car in the first place). This is when they tell me as they are closing that the fault wont clear because i need new headlight assemblies for the car?? No one called to give me an update along the way and I get the "we just took your car down off the lift along with we are short a technician" today....excuse. I expressed my dissatisfaction...have brought my car in for service on multiple times...time before being a ~$5k job worth of work. Very discouraging to fork over nearly $800 for bulbs and oil change and get a rushed job at closing and excuses. Don't mind paying for quality work but don't insult a customer's intelligence with guesswork and no communication. Also, was given an "updated" receipt of service after the tech went back an added in the comments why the fault light wouldn't clear and the need for new headlight assemblies. This information was not in the original receipt when I paid for service and was headed out before I caught the fault code still illuminated on the dash.

They sprayed in a bed liner for my F150 and did a great job. Price was reasonable based on my…read moreresearch and required some extra work because I had a tonneau roll n lock cover they had to take off and reinstall. Done in 2 days and happy with the work.

If I could give a 0 stars I would. Warning stay away, these guys are crooks and only try to…read moreovercharge people. I've been here before and had great service however less than a year later the service has dropped dramatically. I went to get a level and tires put on and even had an appointment, was told it would be done same day and I even dropped it off first thing in the morning. The end of the day they called and said hey it's not done and we haven't even started can we keep the car. I said yes with them promising me that my truck was first in line. The next day I came in to pick the truck up at the end of the day and guess what.... Truck is still not done. Once I told them this is unprofessional and this is going on 3 days they said hey if you're willing to wait we can have someone finish the alignment. I waited for about a hour after they closed and was told hey sir we drive the truck and everything is good to go and it rides smooth. I took keys drive off and within 5 mins the truck wobbled so bad. I called so I can bring it back that and no answer. I called back the next morning (day 3) told them what was happening and they told me to bring it in. I told them I'm military and currently in class and don't have time to keep running back and forth but I will come during lunch. Got their at lunch and as soon as I walked in and said I had a appointment they said oh sorry sir we meant to call you..... did no one talk to you when you got the vehicle, I said no. He said the tires you have are bad tires. I told him if the tires are bad why did no one say anything to me prior to putting the tires on???? He had no answer so now they want me to buy new tires.... Keep in mind that I got these tires off of my other truck so I know they're good. Truck and Moore said that they mechanic had notes that I was supposed to be brief on. When I asked for the notes the clerk walk to get them took them all the way across the room scratch something out and gave me the notes. On the notes it clearly says convince customer to buy new tires she try to scratch it out however you could still see it. I got my last truck done with them and paid a little over 6 for a level and install, tires put on and balance, alignment, and a oil change. This time I bought my own level kit and had tires put on (smaller than last time) and alignment that's it and they tried to charge me 1100 even after o called ahead and was told the price would be around 450. After I told them that that's when then were like oh we're sorry and took off l"a few hundred. Don't go to this company

Took my Volvo in where I met Matt who owns and runs the repair shop. He was very honest and…read morethorough with what I needed. The price came in at lower than the original quote. He did everything he could to do the job right at the best price. I saved quite a bit below what the dealer would have charged. I recommend him highly.

This place has unbelievable service and trustworthiness. I brought my Volvo S60 in for what I…read morethought were A/C problems. There ended up being nothing wrong with it and they showed me a better way to use it in this crazy August heat. And on top of that, they didn't charge me anything when they could have if they wanted to. I would highly recommend this shop!

Extremely personable, informative staff…read more Was able to get a same day appointment for an oil change on our Macan. Service was quick, accurate and extremely fairly priced. Will absolutely put this location at the top of my list for any future needs.

I have reported this to BBB as well. WARNING: DO NOT GO TO THIS shop. I will never use any Butler…read moreAutomotive for anything EVER again. On 06/23/2026, I took my vehicle to Butler Automotive West, Inc. for diagnostic and repair services. I was charged $2,500 for the repair. Within the same hour of picking up my vehicle on 07/02/2026, it broke down again with the same issue that was supposed to have been fixed. When I contacted the shop to report the immediate failure, I was told it must have been something I did, even though the vehicle had barely been driven since leaving their shop. They refused to take responsibility for the failed repair or offer a reasonable explanation. I had to pay the tow service because I wanted it towed to my residence instead of being towed to Butler Automotive again. The business charged a substantial amount, did not fix the problem, and then suggested towing the vehicle back to their shop--potentially to charge additional fees. After paying $2,500, my car should not have broken down the same day. I paid nearly $200 for diagnostics alone; they did not even diagnose the issue properly. The tow man told me immediately that the alternator or the battery is the issue; it's the fuel injection system. I asked that it be checked when I gave them my car to fix, and they clearly ignored me and obviously didn't even do a diagnostic test, and their mechanics can't be smart. Butler Auto is A SCAM. Money-hungry liars. I cried to them, literally cried, begging them for help with the bill. I let them know my situation that I couldn't pay $2500 upfront, begged for in-house financing, and they refused to help in any way. Desired Resolution: A full refund of $2,500 for ineffective repair services. A written explanation of the diagnostic and repair process. Accountability for the immediate breakdown following service.

Casey is the best! the most helpful manager in the area and gets shit done! 10/10 recommend this…read morelocation out of all in the csra!

Bridgette was a great help and service provider . I will definitely always return to this one! They…read morereally do value and explain everything they can provide for you