Very good work, GREAT mechanic…read more I fancy myself a pretty good shadetree, but I know when I'm in over my head and Jim bails me out every time. And the important part is, he knows when a job is not worth doing, too, and will tell you that straight up instead of doing a job that'll cost more than the car is worth.

Saved my behind once again - I struck a large rock which tore up my oil pan and I had my car towed…read moreto North St auto. Jim had everything back together and had me back on the road within a day. He's also fixed multiple issues for me with recurring check engine lights that all the dealerships want to do is throw parts at - Jim has always been able to resolve them at a fraction of the time and cost they've quoted. Never had issues with quality of work either - after fluid changes have always found the correct color fluid being put into my vehicles.

My car was in an accident and repairs were needed. This shop was absolutely amazing from start to…read morefinish. They did most of the work with both my insurance and my rental company. When I picked up my car, I almost didn't recognize it. It looked like a brand new car, both inside and out. The customer service with Travis was so great. I was kept informed about the repairs needed the entire time. I highly recommend this shop! Thank you again.

I just had the most amazing experience with Pioneer! They were professional and down to earth. They…read morealso did FANTASTIC work! Truthfully, even IF I had a bad experience with professionalism (which I did NOT, at all) their work speaks for itself. So happy to have my car back and it looks FABULOUS!!!

I was quoted $89 for a 4 wheel Alignment by the owner. I show up at the shop his son then took…read moreover he told me everything in the world about alignments for over an hr. When he finally got around to starting my alignment he said he couldn't do it because I needed tie rod ends. New quote was now $414 including alignment. I then went to Meineke told them what I was told at Willy's they immediately stopped me and said TIEROD ENDS ! All you need to do is torch them for awhile they loosen you get your Alignment done for $89 perfectly! Outcome my alignment took 2.5 hrs to do correctly its straight as an arrow $89!!!!! Ridiculous quotes friends get a second opinion .

Brian and Willy were able to schedule an alignment and check my AC the same day. My tire pressure…read morewas high after having new tires installed at a trusted tire shop in Nashua earlier that day. Willy checked with me prior to doing the alignment and lowered the tire pressure before checking the alignment. My AC wasn't able to simply be recharged as it had a broken component. Brian took time to explain how the AC worked and explained why it would be an expensive repair if I chose to repair it. My vehicle is 10 years old and isn't a daily driver so it's debatable if it makes sense to repair the AC. I appreciated Willy and Brian's willingness to show me what was wrong and clearly explain possible courses of action in the future, while making sure my vehicle was safe to drive as it was.

Holley and Ron are great. They helped me so much. I just moved to town and Ron was able to tighten…read moreup the front end of my truck after a cross country drive pretty much boogered it all to hell. Made a new dog friend, Luna, too.

On fridays, the original owner Joe, handles the front and all wheel drive alignments. Hes done 2 of…read moremy cars this month and the improvements have been, nothing short of amazing ! He is the best at his craft! Thanks Joe and Frank's front end.

Don't trust this auto shop. They don't know what they're doing. I brought my car in a very common…read moreHonda Accord for a valve cover leak repair. They said the VTEC solenoid needed to be replaced. I trusted them and let them replace it in addition to the valve cover gasket. After this my car did not run and would not idle and stalled out driving it out of the place when they said it was all set to be picked up. They spent the next two weeks trying to figure out what was wrong with it and did not correctly fix it. I ended up having to bring it to Honda directly. Honda was able to fix it in Concord in one day. All the additional diagnostic work with Brutus cost me over $800 and they still couldn't fix it, this $800 did not include the money I had to pay Honda to fix what Brutus had done. They then offered me a credit for that work. We brought my wife's Nissan versa in for something simple. We told them the AC wasn't working. It had already had a vacuum test done and been recharged with uv leak detector added and still didn't work previous to bringing to them. We also suspected it had an exhaust leak. They did another vacuum test refilled it again even though we had told them it had already been done and then they said it could not be verified whether the the AC system worked. They also said they could not fix the exhaust leak and we'd need to bring it to a different shop. They then said the charge would be $160 we picked up my wife's car and did not pay this. We had requested they call us before doing any work. They never called my wife. They sent me a text message even though it is not my car that the work was completed. They never got authorization to do the work after they inspected it. Do not trust these people do not work with them. They do not know what they're doing. Additional update. We brought my wife's car to exhaust shop to be repaired. They said the exhaust leak was not in the piping as Brutus had told us but was in the gasket and it was a simple gasket replacement and they were able to do it in under 2 hours. Once again Brutus was not able tocorrectly use the issue and it was a simple fix they could have done if they understood what they were doing.

I had my back brakes replaced at Brutus Auto in Marlborough, Mass and I'm very happy with their…read moreservice. I was actually quoted a higher price to have them replaced when I first stopped in to have them looked at, it ended up being cheaper. Cody was very pleasant. My daughter was the one that recommended me to this place as she had her vehicle, repaired there as well. Sorry I can't delete my review wrong place.

Been going there a for a few years and we've been happy with the work. Good quality work. Friendly…read moreservice. Reasonable prices. They go the extra mile to help you out.

Jeff and his crew are the best. They are always looking out for their customers. He just saved me…read more$1500 after a dealership tried to claim the alternator and battery were gone and Jeff tested them and there was no issues.

The team provides great communication and customer service. Providing videos and pictures showing…read morewhat they find helps and answers questions.

After getting a price/quote on repairing a head gasket problem on my car Monday morning 10.27.25 -…read moreI gave the go ahead. - They said they could start that afternoon. The car would be ready "late afternoon" Tuesday 10.28.25. - After not hearing from them by late afternoon Tuesday 10.28.25 I called them. - Seems they were having a problem with a Ford-250 and hadn't even stated to work on my car. I was told it would be another couple of days. - After hearing this I took my car to another shop. - DO NOT trust this outfit. - Unfortunately they isn't a rating of less that one star.

Neat experience. I called for a quote in the morning and was given an email to send my info over…read moreto. Called back 6 hours later to follow up I was then called a liar and was hung up on. Thanks Mr. Gallant I will definitely come back and tell my friends and family about the top notch customer service.

Townsend Ford was a pleasure to work with. From start to finish their team went above and beyond to…read moremake my purchase happen quickly & easily. I highly recommend this dealership. Top notch customer service.