Wide variety of building products. Great customer service. Very helpful in general.read more

SRS Distribution locally known as B&L Wholesale Supply - Rochester FRAUD and borderline Identity…read moretheft!!! A salesman at the local office filled out a Application to open a business COD account for my business and HE SIGNED my name! This was done without my permission or knowledge. This was also done after i specifically told the salesman i was staying with my current supplier and not switching to his company. This was done while the salesman was on COMPANY time. Furthermore the manager admitted that this was done by his salesman!!! The manager stated to me in voicemail and to local police officer that "was a misunderstanding and will delete account" Typical Corporation management sweeping everything under the rug and "no big deal" attitude. Have it all in written documents, emails, texts and voicemails. Police report filed. BBB complaint, Attorney general consumer fraud department, SRS corporate office and Attorney to file suit will be coming Monday Morning. This is NOT legal or how business is conducted!

Had an interesting experience at best tile this morning. Sue couldn't have been more helpful. Very…read moreprofessional and helped us find what we were looking for, but gave us space to look. When we entered the second room and saw a tile we liked we asked a woman who was Clearly working there stocking tile if she could check on some thing for us. She said . "well I'm busy right now...but ...maybe ...I can find someone to help you" Wow, she needs some customer service training. Sorry to take her away from stocking tiles for two minutes...

We were there today October 2 trying to buy tile for a kitchen backsplash. Having never done this…read morebefore we were confused and got conflicting answers about measurement with our contractor and some of the people at Best Tile. Ralph the manager took over snd went above and beyond to make sure we got what was needed, the correct amount, helped with color matching etc. We got top notch help and service. Would definitely suggest anyone go there and get ur tile for any needs. Thanks Ralph!!

This is a huge store in great resource for the community for renovating, fixing, or just getting…read moreinspiration for your house. The main room as you walk in has some furniture but largely lighting fixtures, dishwashers, stoves, refrigerators, thanks, assorted Hardware much of it new, and interior doors. The second, smaller room in the back room has largely exterior doors and storm doors, more furniture, including office chairs, file cabinets, headboards and footboards. Things here are very reasonably priced and I was able to find almost all the fixtures for my mother's house, all of which were under $5 (except for two chandeliers $10/ea). They have tested all the major appliances and will only sell those that work. I used to sell major appliances. Always look for the plaque starting model & serial number. It's usually on the back or inside on the door on stoves, on the inside of the refrigerator on the left. From the model number and serial number you can search or call the company and ask what the date of manufacture was. Frequently, refrigerators have the date of manufacture right on the plaque inside. Also, ask if it's on recall or has had any problems reported. If you buy a major appliance, you can arrange for your own delivery, or have it delivered for $25, but only in the city of Rochester. And they will only drop it at your door, not enter your house. While it does need a bit of polish organization, there's so many bargains here and this organization does so much good for the community, that it's easy to overlook the haphazard displays. The people are very nice and helpful, except for one cashier who looks very bored and is curt. They need to get more shopping carts. Often the workers use what few shopping carts are there for working in the back. It makes shopping (i.e. ceramic tiles) very difficult. If you want a truly no frills, bottom rung of the ladder shopping experience saving you a lot of money, this is the place to go.

I love this place! I found this place through an ad of theirs on Craigslist for a gorgeous lime…read moregreen velvet couch. Since then, I have purchased the couch + chair combo, a desk, two stands, and a kitchen table w/5 chairs. The place delivers for $50, which is also a bonus. I have a soft spot for thrifty and vintage furniture, so this place makes me happy!

Well, I just stumbled upon this YELP website while looking up the "hours" for M&F. Wasn't planning…read moreon leaving a review but felt compelled to do so after reading the review by Harry G. I couldn't disagree more! Mathew & Fields has always been a "top notch" business. Yes, you sometimes have to put up with a few "quirks" when dealing with a small, hometown business. Several years ago I was remodeling my front entryway and needed some 8' MDF trim cut to 6'. I remember the gentleman described by Harry G. A little rough around the edges? Yes, but overall a good guy. Complaining because the guy is black and "scared" poor ole' Harry? Give me a break. Thank God we still have lumber yards like Mathew and Fields. The big box stores have put so many of these "little guys" out of business.

We ordered a 30" x 80 framed solid wood door. The girl on the phone asked my husband what size…read moredoor he wanted and gave him their product number for it (nothing that meant anything to him and nothing that indicated she had gotten the order accurately). When it was delivered, it was a 32" door. When he called about it, he was told that they would order us a 30" door for half price delivered. BUT...no take backs and no credit for their mistake. Take your chances...make sure they get your order right or you will eat it! Oh, and then I called and left Mr. Matthews a message but no return call.

They are always so nice and helpful ! Everything I need is right there and around the corner from…read moreme!

I always did what I want at Mayers...and for less $ than the bog Box stores!!!! Shelf brackets was…read moremy latest purchase...Perfect size and less expensive!

Well, again, this isn't fancy, but this is one of my favorite places to shop. And it has everything…read moreI need in one spot. This huge store that has everything for your home remodel: flooring, carpeting and padding, sinks, faucets, hardware, doors and storm doors, vanities, toilets, shower doors, and more. The most valuable things here are the employees. They're great! They're knowledgeable and helpful without being intrusive. The best one here in my opinion, is Jess. There's nothing I've asked that she didn't know the answer to. She used to own a flooring business, so that's a strong area, but she is very knowledgeable about everything. Jess also pointed out another valuable benefit here: the wall by the exit which has business cards of contractors. Jess also mentioned a few that frequently do business with them. It wasn't, however, an endorsement of the quality of their work necessarily, rather who's a frequent customer/contractor, and seems to be professional and nice. Another reason I love shopping here is their free Project Planning and Design service. This has saved me money, time, frustration and been very informative... and fun. As you enter, the first room has kitchen flooring, sinks, faucets and some hardware (to the left) as well as everything for your bathroom (to the right). The Project Planning and Design Center is in the middle. The larger adjacent room, has doors, countertops, more flooring, carpeting and padding, doormats etc. Everything is neat, well stocked, and labeled. And the employees are never too busy putting out or straightening stock to help a customer. That alone is worth the trip here, since customer service is a dying art. There's free parking in the large, private parking lot, and they will be happy to take things out and load your car. This is on the main drag on Empire Boulevard, conveniently next to Tim Hortons. You can celebrate the savings on your remodel...just saying.

We bought a new fiberglass exterior entry door for our home from Morse on August 13, 2025, in the…read moreamount of $5523.99 (Order No. 900475). The door was delivered on October 27, 2025. Jim Gardner recommended by Morse Sash and Door, arrived on October 28, 2025, to install our new door. He and his family members who accompanied him were pleasant to work with. We sent Jim a brief text thanking him for a pleasant experience. We didn't know at the time of our "thank-you" the problems that lay ahead of us! We wrote to Morse a report of installation defects. Our concerns were listed along with what we would consider Success Criteria for a completed and professional installation of our new door. PERFECTION! We have notified the local NYS Attorney General's office of our situation! We are also discussing attorney involvement! We were looking forward to a door that was easier to open and didn't have drafts pouring in each day. I'm afraid there were important steps in the installation process that were amiss. The plastic dust box and the security strike weren't even installed as well! The air infiltration is also going to account for a substantial addition to our RG&E bill since we have had air coming in since October 28 for a total thus far of 102 days! Would this be something you would want for your own home? Our expenses incurred thus far for our new door are as follows: Door and hardware $5523.99; Painting (inside and outside) and any wood needing replacement $1664.10; Installation $1720.00; Old door removal $200.00. Our total is $9108.09 for all activity associated with our new door. And, we STILL have a door that's difficult to work with, and we STILL have drafts coming in! We are now awaiting for a part that is due this month - but NO DATE GIVEN FOR ARRIVAL OR INSTALL OF THE NEW PART! A BRAND NEW DOOR NEEDING REPAIRS ON IT! SHAMEFUL!!! We are now in the THIRD severe cold event for our area. The temp when we got up this morning was 2 degrees. The high today is 4 degrees. The wind chill is -18 degrees today and expected to stay that way all day! Still have the cardboard and the shrink wrap in place on the front door! Have sent videos to Morse and Attorney General's office showing the movement of the shrink wrap on the door!!! This is the worst place in the world to ever do business with! Caveat Emptor!!!!!!!!!!!!!!!

I was working on a project for my living room with built ins. I required shelves and countertops…read morefor cabinets that were a unique size and I wanted good quality wood. I reached out to a few lumber stores and decided to go with Morse. The sales guy was very nice and came out to my house to measure (even though the lumber was still too long and had to be cut down by me). The lumber was delayed several times being delivered, which not a huge deal. Since it was delayed being delivered it took me awhile to get around to staining them. I was out of town for several weeks (sometimes you're just busy!). While I was waiting to stain the wood, they were laid on cardboard and covered by blankets in my garage. Well protected from any damage. By the time I got around to staining them, I noticed a few of the shelves were damaged. They had marks in them that were clearly visible. And the wood used for the shelves was a lower quality than what they used for the counters (and they were supposed to be the same). So I reached out to the sales guy who was very nice when we met previously. However I didn't get a response and had to reach out 3 times to hear anything back. After a few weeks of the initial communication he came over to look at the damage (I had provided photos as well). However at this point I had already completed the staining due to it taking forever to hear back (and if you have ever done this, it takes forever). I didn't want to have to start over again, so the salesman and I agreed they would just credit me for the damage. A week goes by again and I don't hear anything, so I reach out (again no response). Finally the operations manager calls me (left a message since I couldn't answer at the time). At this point I am not even mad, but here is where they get the one star review. I had to call the operations manager back 3 times before I could get him to answer (even left messages with no call back). When I finally talked to him he was not very nice and blamed all the damage on me. He literally said that since it had been so long I probably damaged it myself or had someone come over and damage it for me. I get that it had been awhile, but again the delivery was delayed and I couldn't get the sales guy to respond. The operations manager was just rude and provided a terrible end to this experience.