Absolutely AMAZING experience. Ruben replaced my cheap lvp floors with real wood floors. My entryway had real wood floors that he had to match and he did it perfectly. You works never know the cheap floors used to be there. But but but, I must call out his Absolutely AMAZING customer service. He is so nice and professional an knowledgeable. His son works with him and is equally pleasant. I have dealt with a lot of people during this remodel and Ruben left me with a smile on my face. I am stunned...stunned....STUNNED by the transformation. Im telling you, he is amazing! read more

Great guys! Great work! Beautiful floors! They squeezed us in in between a couple of other jobs and completely sanded and finished our floors in three days. The result is stunning. Very friendly and professional too. And they even did the demo of our kitchen in order to speed the process up. I highly recommend Reuben and Daniel and the whole crew. read more

I have posted on Next Door already. Rubens Hardwood flooring Is the bomb ditty. I was home the entire time while they worked Totally impressed with their skills and color matching. 100 % Reccomemd them!!!!!!!!!!!!!!! read more

I was very satisfied with the floor refinishing work that Ruben's Hardwood Flooring provided. The floors look gorgeous and they left the place very clean and used plastic drapes to minimize dust. Another company I received an estimate from was more costly and also refused to help move any furniture in order to clear the floors. Ruben's Flooring worked with us to move the furniture so that we didn't have to hire a mover or another service to get the floors done. Highly recommend. read more

Ruben and his team have been so fantastic to work with - I can't describe how much I recommend them. We purchased a home and Ruben's team was someone that several families we know had used, so we gave them a call. On time and the next day he met us out at the property ready to evaluate the job, provide estimates and collaborate on the ideas we had in mind. We of course chose him for the job and when I say this was a complete re-model, I'm not joking. Adding walls, closing off walls, ceiling to trim paint, all new floors - the list continues. We really needed to get access to the house since we have two little kids and transition is even tricker, he had several people working as long as it took to meet his timeline. When I say two weeks, I'm not even kidding. The price is fair and worth every penny. He let us purchase materials but as several things popped up along the way, he was happy to help where needed. The final thing that made me so grateful we chose him was the flooring. We had selected an unfinished floor from a lumber store and had it delivered. The quality turned out to be poor and he immediate called to advise us the vendor provided us with bad materials. He was so kind and sincere with his expertise he even went to get us the best deal on an alternative floor right away. No time lost, and saving us from a potentially bad situation. Hire them. They can do it all. Anything they can't, they're honest and tell you to hire a specialist (sophisticated electrical for example). You will not be disappointed. read more

See all

I had water damage on my hardwood floor. I needed a professional to repair, sand, stain and polyurethane the room. I made the right choice calling Ruben's Hardwood Flooring. They did an excellent job and spent time with me discussing the stain color that would blend best with the adjacent room. They were clean, polite, knowledgeable and conscientious. read more

Calvin L Ruben came and fixed a bad job that another flooring company had incorrectly installed. Other companies did not want to tackle someone else's mess but Ruben was up for the challenge. He did an outstanding job and the price was more fair. His company was quick ,thorough and very professional. I would highly recommend them. read more

Don't even bother to call this family owned business... What a waste of time!!! They did such a poorly job with staining my floors at our home in Elgin, IL . They messed up multiple times and I still have a spot that still hasn't been fixed. Now they won't return any of ours calls!! It even gets better!!!!!!! They scratched up my appliances, cabinets and trim with the floor buffer. They have no idea how to run a business...... read more

Ruben's flooring did not only do great work but they did the work in a timely fashion to help me meet my own deadlines. Most importantly, Ruben's flooring provided me with the other aspects that contracts don't talk about, and are the most important in my opinion, which include the following (trust, reliability, attention to detail, communication, the give and take in a working partnership, and appreciation of one another). When you combine all of these components with the quality of work, that is a recipe for a very happy costumer. I hope to have Ruben's flooring do more jobs in the future and highly recommend them to anyone who is thinking of their next house project. read more

Ruben's Hardwood Floors did a horrible job on our hardwood floors not once but twice! Last summer we hired them to do the floors in the whole house and they had to refinish them twice because of blotchy and uneven color. The edges of the floor turned out many shades darker due to what Ruben called "problems with his sanders". The uneven sanding led to darker and lighter patches of color throughout the floors. This was not due to different grains in the wood, this was due to poor workmanship. After consulting several wood experts and learning that uneven sanding equipment and sand paper was to blame for the problems, Ruben Sr. acknowledged the poor workmanship and redid it. Even after redoing the job, the workmanship was still not good and the floor color was blotchy throughout the house. With a move in date looming we just ate the poor workmanship and moved in figuring we cover them with area rugs and runners. Had it ended with uneven color, I would not be complaining here, but it got worse, much worse. After a few months of living in the home, we started noticing the varnish and stain coming off around the edges of many floorboards and some boards even starting to crack. Mind you, this is not the typical gapping that happens with weather changes, but full on cracking. Over the last months the varnish and stain has continued to peel off and our floors look awful. Recently I brought in three different floor contractors in to look at our floors and each of them remarked how horrible the color was and noted the blotchiness. Moreover, they all said Ruben's workmanship with the varnish was done incorrectly and that is why the stain and varnish were starting to come off throughout the floor. They all gave me bids for over two thousand dollars to re-sand, stain and varnish the floors in the worse part of the house. As all this has been transpiring over the last months, I have called Ruben Sr. and left him messages and texted him. He never responded. Finally, a couple weeks ago I wrote out a very long email and included more than a dozen photos of the floor problems. I also included a couple bids for the repair by reputable floor people. I emailed him and texted him saying he needed to get back to me. That night, Ruben Sr.'s son, Ruben Jr., finally responded. Sadly, his son started off our conversation disputing how many times I had called his dad, denying that I had made several attempts. Then he began saying how wonderful they are and how they never have problems. According to him I am the only customer they've ever had who has complained about problems with their floors. Ruben Jr. went on and on and this just infuriated me. Honestly, this is not the way you handle customer service with someone who has had nothing but problems with your company and has just sent you dozens of photos showing you just how bad your workmanship was. I finally cut him off in the conversation. I was done. His denial and sales pitch just made me realizing that there was no point in trying to resolve this with him because his mission was to tell me how great he and his company and he was never going to acknowledge the problems with the floor, rather he would just try and deny or underplay the problems. After I cut him off, Ruben Jr. asked to come over and look at the floors and "talk about it" but at this point I was done listening to his dog and pony show. I knew that "Talk about it" meant denial and downplay. After all, what is he going to say? "They look great" , "We're a wonderful company". Instead I told him I sent photos and bids, and I have videos of the floors if he wanted to see those. He said "No!" Then "a family friend", a woman I had never spoken to in my life, got on the phone and also started talking about how they had to come over, etc. Never once did Ruben Sr. get on the phone and speak to me, even though I speak fluent Spanish. What a sad attempt to "resolve" matters it is when the owner of the company won't even speak to you. I would never, ever use them to repair the mess they made here, especially with their track record. After my conversation with Ruben Jr. on the phone, I contacted the friend that referred me to Ruben. She couldn't believe how badly this whole thing went. Over the last couple years, she has referred more than $20,000 worth of work to his company. She too sent Ruben and email and told him how terrible my floors look and that he should pay to have someone come in and repair my floors. He never responded to her. What a nightmare experience this has been with Ruben's Hardwood Flooring. Their workmanship was terrible and my recent customer service follow up with his son has was horrendous. I would not recommend them to anyone. Everything I have written here is documented. read more