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    Ruby Room Spa & Shop

    3.9 (360 reviews)
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    Molly C.

    Amazing 90 minute massage with Ron Mitchell. If you are in need of a deep tissue massage, Ron is a magician. He truly can sense all points of tension in your body and relieve the pains. He is very kind, knowledgeable and intuitive. Ruby room is a beautiful spot, tucked off of Division street.

    Beautiful tuning fork they have a complete set here at Ruby Room for purchase
    Diana G.

    I've been an extremely loyal customer of the Ruby Room throughout the years even when I no longer lived here in Chicago and traveled abroad. I have a deep love for all things spiritual based and found some incredible healers here that I had the unique pleasure of connecting with. Over the years I purchased a beautiful frosted quartz chakra singing bowl a traditional metal singing bowl from Tibet and numerous crystals and essential oils. I had a strange shopping experience here last weekend which doesn't reflect the experiences I've had prior. Typically the staff here is absolutely welcoming with an incredible enthusiasm and intense knowledge of the products they carry. However my most recent shopping experience here was not what I would call pleasant. The new staff didn't greet me and when I went to pick out certain items like chimes from Bali; a few products here were unlabeled. They seemed confused and disoriented trying to look up pricing. In the future I suggest the owners make a point of labeling all products to make it easier for their new staff in training. I ended up purchasing a large Balinese wood chime for its excellent sound quality; but I'm upset with the young lady for not allowing me to keep the tag that was attached to my instrument. I think she did this intentionally so I couldn't order one of these down the road online. I also noticed they had chakra tuning forks. I bought one and asked her if she could put one on hold for me till Wednesday. It was a Sunday evening last week and she refused to help me stating she'd only hold it if I pay for it in advance. I'm so glad she chose to treat me this way because I was inspired to do my own research and found the complete set of chakra tuning forks online on etsy for a third of the cost of what they charged me here! Regardless I continued my shopping and found some beautiful new incense cones and rope incense. I've never used rope incense before and asked the young lady wearing glasses how to use it properly. She said : "I don't know. I never used it before. Use your intuition" I mean I literally don't want to waste products by lack of knowledge so I thought her answer was snarky. I ignored the clerk's cold vibes and continued to buy more incense and a tiny tiger's eye crystal. At the end of my shopping my bill came out to over $150. The young lady asked if I'd like a small pouch for my crystal that I just picked out. I asked her if it was free and she said no it's an additional charge of 75 Cents. I told her I'd pass. I mean seriously? After 14 years of shopping here and referring customers here and stopping in for crystals and she can't give me a tiny complimentary cloth bag? The other team members in the past were so much kinder and the previous managers would always hold an item for me for a 24 hour period. Here these kindnesses would be appreciated but they couldn't extend that courtesy with me or even feign a smile. I love the products here and before this one cold shopping experience I'd never had complaints but I'm leaving this review up here in the hopes it's used as constructive criticism moving forward. Oh and by the way I did use my intuition on how to properly use my rope incense I bought here and I also found the following paragraph cited on Google search in case anyone needs to know: [To burn your Rope Incense, light one end as you would a standard incense stick. Once it's alight, blow out the flame to allow the stick to smoulder and release its aromatic smoke. Rest a lit stick in a heatproof dish of sand or ash, or a Rope Incense Burner. Allow to cool before disposing of the ash.] To the owners of Ruby Room please label ALL your products clearly to make it easier on your staff when they are alone. Also advise them on how to properly use the products you are attempting to sell. Maybe let them know it's okay to provide a small pouch to any customer who spends over $100 at your new age store. Let them know it's okay to smile to your customers too.

    Screenshot of my exchange with John were he offers to refund 50% if I remove the review.

    Ruby Room changed the header image of their Yelp page today in order to remove photos of their Inn to support their claim that the Inn is not part of their business so that Yelp would remove my review. Proof that they are the same business can be found on their website if they have not switched their website after this review is posted: https://www.rubyroom.com/ If you scroll through, you will also find other reviews of the Inn that have not been removed. THIS OVERNIGHT REBRANDING WAS DONE SPECIFICALLY TO REMOVE MY REVIEW. Earlier today, owner Kate asked me to remove the review and owner John offered to refund 50% of my charge if I removed it. I had not accepted. I have attached a screenshot of this exchange with John, as well as a screenshot of their Yelp business page header from yesterday that included photos of the Inn. Luckily I still had the page open in my browser. RUBY ROOM SPA & SHOPS AND RUBY ROOM INN ARE THE SAME BUSINESS. THEY ARE TRYING TO FOOL YELP TO REMOVE REVIEWS THAT THEY DO NOT LIKE. Here is the original review: I've stayed in hotels, inns, and hostels of various quality all over the world, but this was hands-down the worst experience I've ever had. If you are considering staying here, beware: RUBY ROOM INN IS A CATFISH. 1. SAFETY: The keys to bedrooms and access code info for each floor are kept in a mailbox in front of the building on a busy sidewalk for anyone to grab. Additionally, the locks to my room did not work properly. I had to kick the door about 20 times to get the deadbolt to lock. Also, the "garden" is accessible to anyone at all hours of the night, and has a staircase that leads right up to the rooms. 2. FILTHY: The bathroom had not been cleaned. The sink was full of man pubes, the area around the toilet was disgusting, and the bathroom trash had not been emptied. To top it off, the bed duvet had stains. See photos. 3. NO TOWELS: Even though my check in time was 3pm, towels didn't show up until sometime after I left, around 9pm. After my long trip, all I wanted to do was take a shower. I had to use my travel blanket as a towel and a t-shirt as a bath mat. 4. NOISE: On my second night, there was a huge party in the "garden" that lasted until 5am. Club music blasting all night long. People screaming. I was afraid one someone was going to stumble up the stairs and try to get into my room or something. Didn't sleep at all. 5. OWNER JOHN WAS A HUGE JERK: There is no one on sight to help you. If there's a problem, like towels missing, etc, you are out of luck, because your only option is to call this guy John, who will make it very clear that he would rather have you leave "his hotel" than deal with you. When I called about the broken locks and missing towels, he talked to me like he was trying to calm down a dog. As I was trying to get the lock to work, he said I sounded "too frustrated to make happy" and that I should find another hotel. Even after I explained that I didn't have time to find another hotel because my stay was so brief and I had someplace to be in a few hours, he began texting me other hotel options, which I found incredibly tacky. He made it very clear that he didn't want the business of someone who was requesting towels and basic security. Other things of note: The "garden view" they claim to have is really just the view of a slab of cement that is accessible to anyone on the street. See photo. Bathroom electrical socket didn't work and a part of the bathroom ceiling was exposed. See photo. THERE IS NO ELEVATOR. They hide this information in 13px font on the website, which is not even ADA web compliant because it's too hard to read. Upon leaving they say to check out with the "concierge" after 11am. The "concierge" is really just the clerk at the New Age shop/spa under the hotel, and this shop was closed. But this is just more proof that the Spa, Shop, and Inn are the SAME BUSINESS.

    Dan H.

    This is the most economical, aesthetically pleasing, safe, and pleasingly eclectic hotels to stay at when visiting Chicago. It is a historic property, so there are no elevators and the rooms are up a wonderfully narrow set of stairs or two, but the benefits of being right in the main drag of Wicker Park (just a quick 3 miles to downtown), cannot be overstated. The rooms are modern, with goose down pillows, 500 thread count linens and sheets, and quirky quilts and object d'art that really make it easy to not notice the lack of a tv or a wired telephone (which most of us never use). The prices are downright cheap and that's one of the reasons that we use this place very regularly. It is in a great, central piece of Chi-town surrounded by shops, great breakfast nooks, and unique shops, where you can save money and travel to the craziness of downtown at will. I love this place and everyone we have put up here swears they would use it again. It is a hidden gemstone which, curiously, is also one of the many holistic specialties of the adjoining "Ruby Room" retail store which should NOT be missed. Absolutely, it should be visited.

    Pendulums and crystals on the main table
    Shelby F.

    **This review is for Ruby Room's mini location on Delaware.** My god JEFF IS A DREAM. I stumbled on this little crystal and card shop on my way to my office and had no idea what a treat I was in for. It was lovely listening to Jeff talk to a family about crystals, cards, Ruby Room, and life in general. For a store that's so teeny tiny I would expect him (and everyone else) to struggle to move around to look at products, get free readings, and try on tester scents but somehow there was just enough room for all of us. I enjoyed getting to know my fellow crystal-searchers over the main table. The place was laid out so well and prices are comparable to other crystal shops I've seen in Chicago. It felt like a shimmering retreat in the concrete of downtown. Holy moly is this place beautiful. And Jeff is a welcoming, relatable, hospitable concierge guiding you through the whole process from start to finish, no matter your level of experience with crystals or spirituality. He said he wasn't at that location often but I hope to see him again soon. A sparkling store with a sparkling representative. Phenomenal!

    Magic pixie bob or something like that from Theresa

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    8 months ago

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    5 months ago

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    1 year ago

    Special treatment! Wonderful staff, excellent products. We loved it. I had a facial and my daughter had a massage

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    3 years ago

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    Kate L.

    Thank you for your kind review, Julie!

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    7 years ago

    Logan gave the best massage ever. I got the CBD massage with eucalyptus and it was everything :) I will definitely be back!

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    Kate L.

    We appreciate the feedback, thank you! K

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    Page 1 of 9

    Ask the Community - Ruby Room Spa & Shop

    Review Highlights - Ruby Room Spa & Shop

    I've had a lot of stress lately so I came in for an intuitive reading with Leslie and an enerssage with Jose.

    Mentioned in 6 reviews

    Read more highlights

    Jin Massage Spa

    Jin Massage Spa

    1.0
    (1 review)
    2.7 mi

    Wow!! Don't waste your time with this company! What a waste of my time, horrible service! She…read moreanswers the phone hello, not even a real business. Didn't take my name. Then I make an appointment for two people to get a massage for 10 am, go through a lot of trouble to walk here, and she's not here!!!! I call and she nonchalantly asks me to come at 11 like it's no big deal that she completely didn't show up. Thats really some ridiculous behavior to assume I have nothing else to do. With all the other spas in the city to choose from. Umm sorry-- you want to reschedule after we were already here, on time! What an asshole! So no, we won't be wasting any more time with you, We have plans today.. the plan was to visit you at 10 am, be done at 11 and carry on our day, I don't have time to waste my life all day walking to your business, hoping you might show up to work today. I'm really pissed off you messed up our whole schedule, not to mention waste of time walking all the way here. You are a terrible business. Wasted my time and energy!!!! Seriously horrible! One more thing... if you were going to be late, or cancel or needed to postpone to 11... BE A PROFFESSIONAL, and CALL ME before I trekked all that way out to see you... some people can't be walking blocks and blocks to experience a massage and then the masseuse doesn't show up. Terribly Bad service.

    From the owner: Massage therapy easement of pain…read moreRelax Soft Massage Deep tissue Thai massage Cupping therapy

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    Valena Wellness

    Valena Wellness

    4.9
    (10 reviews)
    2.4 mi

    The first time I stepped into the door at Valena Wellness was November 12th of 2021 and I've been…read morehooked ever since! I consistently go 3 days a week so I'm able to see and feel maximum results. I am 50 years young and I've noticed a massive change in my body both physically and internally. Plus my doctor is please that I am reaping the benefits of lymphatic drainage, so it was nice to get her stamp of approval on the roll massage too. I put my health first, so this was a great addition to my wellness plan. I have nicknamed the roll massage: My Personal Trainer's Assistant, because IT IS! I have been in health maintenance now for a little over a year and this is helping me maintain my health at 50, although I still have goals to meet and this is helping me achieve those. And honestly, I couldn't FEEL better than I do after every roll massage. It's a solid 60min of relaxation while that machine does its job and all it promises: Lymphatic drainage Burns fat Tones muscle Reduces the appearance of cellulite Thank you THANK YOU to the owner Olga for bringing these to Chicago! PS: It's been a fun place to spend an hour with my friends as there are 2 machines @ Valena Wellness, we just keep the curtain divider open to chat for an hour, or when I go solo I just close the divider to create privacy and I simply put in my earbuds and chill to my favorite playlist for 60min.

    I've heard how amazing lymphatic massage is so I was super excited to try out the roller machines…read more The studio is lovely and Olga is very helpful and knowledgeable. She offers a great deal on the package of 10 sessions. The session exceeded all my expectations. Every muscle in my body was rolled out in an hour and I left feeling great! I'm really looking forward to my next visit.

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    Valena Wellness
    Valena Wellness
    Lymphatic drainage machine

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    Lymphatic drainage machine

    Ruby Room Spa & Shop - skincare - Updated July 2026

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