Been using this groomer for over a year now and love them. They've moved out of their building but they're even closer to my house now. I love that I can drop my pup off first thing in the morning and she is done after just a few hours. read more

Ruff Life Mobile Grooming Hope Mills NC This woman groomed our dog for years. We used her for convenience although over the years her prices went up dramatically. She also shaved our GR to the skin which any knowledgeable groomer knows this is unacceptable. read more

Grooming was awesome, I was just shocked at the price. $150 for a 65 pound Sheepadoodle that wasn't that long, whom I brush regularly and had no mats? read more

Took my dog for a bath and nail trim, they did an outstanding job! Staff is always very pleasant and professional and work with my schedule!! I highly recommend Ruff Life Groomers! Great job! read more

Kathy is the best! She is always so careful & patient with my Italian Greyhounds, and I've never seen her be anything other than kind and gentle with other dogs. read more

The owners are great!! Kathy has been doing my golden retriever for two years. He always gets so excited when I tell him let's go see Kathy. My daughter usually takes him to get groomed and when he gets home he has to run around and show everyone his new do. It's the cutest thing ever!!! It's a bit of a drive for me but well worth it. Not to mention the price was cheaper than my local groomers. I couldn't imagine taking him anywhere else. I highly recommend these ladies!! read more

This place is the ticket. The owner is one of the kindest people you'll ever meet while Kathy provides some of the best grooming services around. My extremely hyper 85lb Chocolate lab isn't a cake walk to bath or nail trim but they always get him taken care of and he never dreads being there. He's always really happy to see everyone that works there! It's hard to find small businesses you can trust nowadays let alone trust with your best bud, but this place is one of those businesses. Good people, great service and trustworthy business. I'm always down to help support great local businesses and Ruff life is one I have recommended and will continue to recommend in the future! read more

We just had my husbands dachshund groomed here and she did a perfect jib he looks beautiful and we love it

This place is horrible! the owner Kathy is extremely rude . do not take your dogs to her or spend your money here. She is horribly rude and my dog was not clean what so ever he still had dirt on his face. HORRIBLE read more

I have a 5 month old puppy. Took him once and they only charged us $25, said he was groomed, nails trimmed and had a holiday bandanna on...told us all went well but he needed training to calm down some and we could call on a monday to make the next apt. For him. So this past monday I called to make a apt for friday! We spoke at small length about who the dog was (they remembered him) and that we could bring him in friday am at 8am. I arrived at 8:20...my dog responded well to the little girl in the lobby and sat long enough for me to speak to the bigger older lady! Both ladies acted as if they had no clue what our dog was on the list for. The smaller younger lady came forward to window and thats when my dog started to become protective and scared. They then began to give me this story about how I had this horribly aggressive dog and that I couldnt leave him. The younger lady starts yelling at the girl in the lobby to get away (the dog was only barking). The girl had already pet my dog once, he was never going to hurt her! I have 3 small children at home! My dog has never displayed this behavior before in front of me! I left feeling confused...in the groomers story I got one line about how my husband had to muzzle the dog last visit ( which we dont own nor have NEVER had to do) and then in another line was told he "ate them up" during his grooming(but yet they invited him back and took the apt)! How does a dog "eat up a groomer" AND have a muzzle on! I left confused, late for work and slightly traumatized! Something seemed very off! No one asked us to leave...but yet kept engaging me to lecture me about training and prong collars all the while she kept throwing treat pcs at my dog and repeating yup he is mighty aggressive.(barking in a protective/scared manner). Never once was the dog actually greeted or made to feel comfortable, so he had a chance to calm down! My head was left spinning and as i left, i kept questioning myself, why the 2 kenneled poodles had on shock collars and the younger lady had the remote, she kept zapping them for barking(in a very small room with other kenneled dogs)! It was a strange, chaotic and frustrating situation! Glad He didn't stay and will not go back! I admit he is a young puppy who needs social training and they have the right to not service any dog they see fit! However, my dog is NOT harmfully aggressive AND the experience wasn't healthy for myself nor my dog! So disappointed in how things were handled! read more

I am very angry about taking my dogs to the groomer yesterday at Ruff Life Grooming! I have taken Mario there for about 5 years and when we got Lula she started going. Every time I go there I have A long conversation with the lady and she says is this the first time ,,, uh no, I just chalked it up to her having a bad memory because I like to make excuses for people because I'm too nice. Then she pulls their card and sees all their visits and still says nothing. And it's not that she is so busy she can't remember I just think she is being rude to me. That's fine I'm used to that , that's the way people have always treated me my whole life but I put up with it because she is very convenient to where I live which is down 150 . Her store is near the Welcome Arcadia intersection. So anyway I called last Thursday to get an appointment and she said I could come this Wednesday at 8:30... so I write it on the calendar and excitedly tell everyone. Yesterday morning comes and she is not there and so we wait and finally she shows up at 10 til 9 with her two big dogs and just looks at us waiting for her and doesn't speak and just goes in. So we get out and take our dogs in and she says so who do you have? I said Mario and Lula and she said have they ever been here , as usual I said yes they always come here and I have my husband standing there with me that is 6'6 that always comes with me and I think you'd remember him as well! I mean come on! Like there's a lot of 6'6 men with white shitzu and a black shitpoo. She said I wasn't here because I didn't have an appointment til 9.... I was like I AM Your appointment!!!!! She goes on and says she is going to give HER dogs a bath.....‍.....So I tell her to cut them short. ....We leave. I get a call at 12 to come get them. I'm there by 12 : 15. The bill was $85 , I see my dogs and I was angry because she didn't cut Lula short she still has long hair even on her butthole! But she has now a sore on her eyelid where it looks like she nipped her with the sheers because it's red and swollen and the hair is shorter on that eye so that is the only place she looks as though her hair has been cut. On top of that she was late and she is always rude and acts like she never knows me , so when I zipped my card this time I only tipped her 10%. Because I was shocked to see it looked as though her hair had not been cut! She must have been busy doing her dogs the whole time because there was no other dogs there. Anyway..So the tip should have been $8.50 . But it was $13.26 on my receipt that didn't come til much later,,which doesn't make sense. .....I'll get back to that but anyway Because even if I had pressed 15% it would have been $12.75 based off of $85. But the tip entered was $13.26 which would have been a custom amount that I did not enter!!!!She has the Square that you slide on a ipad and then you chose a button of 10,15,20 ,30% tip or custom and since I was mad and in a hurry I pressed 10%. I noticed that my receipt didn't come through on my messages till almost 15 minutes later when I was almost pulling into the driveway. Usually everywhere else it is immediate!!!!! I looked at my receipt this morning and noticed that it is not the correct amount for a 10% tip!!! . She must have went in and changed it after I left because like I said the receipt never sent to me til much later and wasn't the 10% I selected. It wasn't even 15% , it was a custom amount which I wouldn't have had time to do because I was mad and had two dogs wrapped around my legs! I am always a great tipper but she was a horrible store owner and was late and didn't acknowledge I had an appointment and acts as though she never knows who I am and it's not a big business and I have come there for YEARS, and she didn't even cut my dogs hair so I didn't feel like she deserved a tip larger than 10%. I really just wanted to scream at her and demand to only pay for the one dogs hair cut since only one actually got a hair cut. But she had to be greedy..!!!!Any thoughts on what you think I should do!? Everyone of my friends say it is illegal to change someone's card tip and that I should call the Better Business Bureau on her and tell everyone not to go there!!!! read more

I/ my dog loves this groomer so much that we moved to Raleigh from WS area and still drive from Raleigh for my poodle to be groomed. Thank you for always being kind, sweet, caring and very professional with my Furr baby. read more