Bijan is THE best! I called in December originally to have my rugs cleaned before my holiday open…read morehouse event. Spoke to Bijan and he told me he needed at least a week's turnaround time to get the job done properly. In short, the rugs could not be cleaned before my event. He told me very politely to call back after the event and that it was wiser to do the rugs after my party. He was totally right. I recently called back and dropped off 3 rugs for cleaning. Bijan met me outside at my car, chatted for a bit and then he took the rugs and said he would call when they were ready. Needless to say, I'm writing this review because of Bijan's kind and competent customer service and also because my rugs look fantastic! I was previously taking my rugs to dry cleaner but Bijan explained how what they do is different for rugs. In the case of my dry cleaner, they charged more for less than stellar work. My rugs look and feel better than new. Thank you, Bijan! You've got a customer for life!

Was walking by and saw some furniture in the window and sign saying they buy as well as sell so I…read morewent into talk to them about seeing if they would be interested in buying a vintage teak chest that I have which is worth $4k but unjust trying to get rid of. The two guys in the place were completely unhelpful. One guy told me I needed to talk to the owner but he couldn't provide me with an email address or phone number or any way of contacting the owner. The other guy didn't hardly speak or understand any English and seemed a bit "slow" actually. I finally gave up and walked out.

I started using Beverly Hills Carpet Cleaners after I bought my first nice piece of furniture…read morepost-graduate school, and now I call them every few years (or after a disaster spill) to keep my furniture looking as new as possible. (I'm that person who keeps the tags on products for as long as I can!) Their technicians are always courteous and efficient; they give you an estimate of cost and time in the beginning and are wholly professional throughout. My most recent experience with the technician Joseph was fantastic; when I showed him what I was looking to have cleaned (the carpet in a bedroom, a wool rug, fabric couch, and armchair), he explained how he would be calculating the estimate, told me candidly if certain stains could be removed, and then got to work straight away. Given the pandemic, he also wore a mask the whole time and was in and out in about an hour. Truly appreciate the quality service!

I've never had such disgusting customer service interaction in my entire life. I called with a…read moregeneral emergency, a kitchen full of broken glass. I was just calling around all the floor cleaning services to see who was available to help me. when i called i spoke with a nice woman about what my issue was. she then put me on the phone with her manager, who was the RUDEST MOST DISGUSTING MAN IVE EVER SPOKEN TO. he began screaming at me, calling me an idiot, telling me in the most vitriolic hateful tirade that they don't clean glass and i'd need a maid. I began to politely explain why I had called them in the first place and he HUNG UP ON ME. i hope all his nice employees find other jobs and that this place goes up in flames with him inside. what an evil, miserable shell of a human.

I had been searching for the perfect rug for almost 2 months now. I looked exhaustingly online but…read morei found it difficult to commit to one without seeing it in person. I visited places like World Market, Arhaus, Pottery Barn, but nothing felt right. Thankfully, I stumbled across Naz rugs while searching for an in person rug store near me. From the moment I walked in. Hamed was kind, personable, and truly dedicated to helping me. They carried so many rugs that were unique, one of a kind, and high-quality. I've always bought rugs online in the past and dreaded the process of airing them out and dealing with the overwhelming chemical smell. It was refreshing to find beautiful, thoughtfully made rugs that don't have that issue. I found a rug I loved within minutes, but after bringing it home, I realized it wasn't the right size for my space. I called Hamed right away, and he made the exchange process incredibly easy and completely stress-free. He took the time to help me find the perfect rug for my living room, and I couldn't be happier with the result. His customer service was exceptional from start to finish, and it's clear that he genuinely cares about making sure his customers leave with something they'll love for years to come. This is how rug shopping should be done, in person, with someone who truly understands the craft and takes the time to guide you to the right piece!

I bought a 9x12 transitional rug from Naz Rugs. I love my rug. They have dozens of amazing…read morechoices. I highly recommend.

I have a West Elm rug that was more or less destroyed by my toddler and my own diy rug cleaning…read more (Please don't try to clean a woven rug at home using that Folex product all the influencers were pushing.) I live close enough where they came by to pick up my rug, measured and gave me a quote, and brought it back to my house and preemptively gave me a discount because there were a couple of stubborn stains that didn't come out. A++++ for customer service. My rug looks pretty clean as compared to before, so I appreciated that they were so nice about not being able to get it back to nearly new condition.

I took a rug to A-rugs earlier this year and loved how quickly they turned my area rug around. It…read morehasn't been this clean since I bought it in 2019. A-rugs does an EXCELLENT job and I will always use them. Walter

I was looking into purchasing rugs for a client and Mr. Mehrabanian was super knowledgable and…read morehelpful. We discussed several different styles and their characteristics and I am looking forward to returning when this project gets approved.

I was in search of a professional rug appraiser and dealer and I came across Mehraban Rugs! I must…read moresay what a professional and trustworthy experience. I had the pleasure of speaking with the owner Mr. Soheil Mehraban. He was extremely knowledgeable, honest and professional in answering all my questions regarding the two rugs. He explained the differences in the two rugs and gave me his expert opinion as to where the rugs were hand stitched, the origin and the design. I couldn't have been more pleased with my shopping and appraisal experience. Thank you Mr. Soheil. A 5 Star establishment indeed.

I look after doggies through Rover.com. I recently had one of my regulars over and she was ill…read moreright away for the first three days. She must have eaten something bad. The result... was not pretty. Thankfully, her mum knew of LA Steam Works and sent George over. He didn't use a standalone machine as I'm used to (and which I have at home and had already tried) but had great, long hoses come in from his van outside. The power must have been tremendous because this carpet is over a decade old, had lots of foot traffic dirt and four large stains of the aforementioned accidents. It now looks nice new. George was friendly, professional and efficient. Highly recommended. Ian M. Walker www.IanMWalker.com

I scheduled an appointment with George to steam 2 couches and 2 area rugs in my apartment. I had to…read moremove the date and time, and he was very flexible and had no problem accommodating. When the steaming day arrived, he was super professional, kind, and personable. He did an amazing job and everything looks brand new! There were many more 5-star reviews on his page when I found him on Yelp, and I'm disappointed that they are disappearing. This guy is the real deal. His prices are reasonable and he's a good person. Whatever the situation may be with his page, he should not be losing such awesome reviews. My boyfriend and I will definitely be reaching out to him again for our next cleaning!

These guys pick up our rugs and deep cleaned them and got out the pet urine stains out . They did…read morean excellent job !

Armen Ovespian of Silk Road Rug, Inc. has helped us select beautiful area rugs for our home over…read morethe past several years. He has a deep inventory of rugs and brings them directly to us. We can have them placed and live with them for several weeks to see if we really want them permanently. He also has done a great job of picking up our own rugs when they need cleaning and takes great care moving furniture when taking and bringing back.

Very welcoming atmosphere. I was offered tea and had a…read moreconversation about rug history. If you live in the neighborhood, stop by to check it out. Beautiful rug selection.

I never write reviews but want to see small businesses succeed especially after the year we all…read morehad. Rugs & Art has been on La Brea since the early 2000s. My partner and I have bought two rugs from the shop owner. The first rug was for our apartment, and more recently bought one for our new home. He pulled a bunch of beautiful rugs for us from a few tall, very heavy piles... and while it might have seemed like an inconvenience, he was more than happy to help us find one we liked. We decided on a pastel 8x10 rug ($600) but when we got home it was not only too big for the space, we also had second thoughts on the color palette. We brought the rug back with no problems. He allowed us to do an exchange (for a more expensive, much older rug) but couldn't be happier with what we have now. It's a beautiful antique, handmade Caucasian Kazak rug and goes well with our decor. Highly recommend going in there to see his collection. He's open to working with you on pricing especially if you're a repeat customer.