Rush Truck Center Olathe sold us a 2019 Hino box truck that had been in 2 accidents but never disclosed it to us. (according to carfax) This truck was sold to us under the guise of a well maintained fleet vehicle, it wasn't. I was told that the mechanic who did the inspection no longer worked there, how convenient. During the first 30 days the waterpump went out. Next the floor was so badly decayed that the forklift loading it almost fell through the floor. Next in October, during a routine oil change, we found out that the u-joints and air suspension were bad. The repair shop told us that there was no way that they didn't know if they truly inspected the truck. Next up the truck needed a wiring harness which took them about a month to sort out. Finally we found out that the radiator was clogged with red clay dirt. We don't do any business in Oklahoma, but we pass through it on the highway. Every time this truck breaks down, we lose tens of thousands of dollars. How does anybody run a business with a truck like this that was never road worthy? I asked Matt Getz the GM, and he stated that they run reports similar to carfax and they have a process in place, really? Either way they should've known that this truck had been in two accidents and never should've been sold to us at a premium price! Would you buy a truck from them if you knew it had been in two accidents? We were completely deceived!! You be the judge. read more

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Took my diesel in for a PM, glow plug consult and DOT inspection on a Monday. Takes them until Thursday to tell me they've even looked at. Mind you, I called them that Friday before and Ryan told me they weren't busy and can get me in ASAP. Once I finally get the quote, $146 in parts to go along with $1100 in labor. Give me a break. A week later, it's finally done. Except it's not done. "What we thought would fix it didn't really fix it." I tell them I want to pick it up immediately and tell them to cease work. "Well we haven't done the oil change yet, do you still want that done?". Of course I do, considering you told me it was already done. Pick it up, Ryan doesn't even look me in the eyes, ashamed much? Get it home. The next day, my brake indicator light is on and blinking (even when not engaged). I send him the video and ask for help. I didn't blame him or accuse. He says, "fluid levels were fine at time of service". I again for help, and get "not sure". Stay away from these guys. Highway robbery and seemingly no competence. read more

GREAT LIARS!!!! $600 in parts $5,643.00 in LABOR for fuel pump a starter bolt and a ecm wire for throttle to make matters worse get 50 miles down the road and the fuel line from fuel pump is leaking bad and throttle is only going 45 miles a hour max speed...they didnt even tell me that the line had a leak simpliy because they didnt want to replace it because they cracked it and it had to be ordered from volvo...throttle do not go over forty and had to stop another shop to replace the line that should of been replaced there at rush.. my driver had to do 45 mph back to chicago because my truck wouldnt go any faster but they claim there fixed the problem..all that money and all my problems still exsist..they just took over $6,000 from me i will be contacting corporate about getting my truck looked over again at another rush or we will be in court...they cant get away with this or it will keep happening to us!! also ask for breakdown of labor hours as it did not add up at all for me and he said "so you want me to write you a journal?" i said yes since you sent me a invoice that had everything you went threw to fix these problems and how many people you had to use but nothing that states facts of hours of work to ensure me that this service was done fairly...they couldnt account for the hours because they made them up!!! read more