Made appointment for service after receiving the service alert. I knew that this next visit would be a longer visit, having been told that at my last visit. Calling to schedule was frustrating, the person who answered was polite but there was a significant delay so that we ended up talking over each other. I asked for the length of time the service would take and she told me she could not answer that and someone in service would. I was called back by Ryan. I realized I needed the service code referenced in the alert so had to call him back. He assured me that I needed nothing but oil change and tire rotation. I told him that I was told it would be a longer appointment, he told me no other service was needed. I, again, mentioned that I had been told that it would be a longer apt but he assured me it would not. When I did come for my A1 service, having blocked time from work, I was told that I needed transmission service as required by Hendrix. This took an additional hour. I was frustrated because I knew it, told Ryan this, yet he apparently did not open up my account file to verify that I was correct. My impression was that I was not taken seriously because I am female. Pretty sure that if my husband had mentioned that the appointment was supposed to be more than just A1 service, Ryan would have opened up our account and verified. Disappointing and poor customer service. read more

Our first time to an Acura dealership and it was wonderful experience. Cecil Noiles was our sales person. We spent the most time with him and he is a gem. He took the time to understand what we were looking for, then took the time to help us talk through what we liked and didn't like about the vehicles we tested. I had to give up my 2000 4Runner due to an accident that once it was taken apart to work on, left too much hidden damage for insurance to want to repair. Cecil guided us through making the best decision for us and talked to us about add on policies we might be interested in. Good all round guy, was very respectful to the fact that I would have preferred to keep my 4Runner and we experienced what purchasing a vehicle should be...a good time. Jeff Johnson was our finance person. He helped us make a decision regarding add on policies, without pressuring us to purchase them. Everyone we encountered was helpful, professional and kind. Would certainly recommend them to anyone. Our purchase was an Acura Certified vehicle, which includes the first 10 oil changes and tire rotations. Those have to be performed at the dealership, but for the first time ever, I honestly look forward to going back for service. read more

Had spoken with Dillon initially to get a quote on some Michelin tires, and while it took a little while for them to call me back, they were helpful over the phone. I had missed out on a promotion going on at Costco due to the time it took to get a call back on a quote, so they were able to price match with the price quoted from the competitor. Dillon was in a meeting when I showed up for my meeting, so Jack (Glessner) assisted me and was quite pleasant to deal with. Didn't try to oversell me on anything, and provided me a rebate form from Michelin to save extra money. While it's never fun to spend $800+ on tires, it was a decent experience. While COVID has shutdown some of the cafe waiting experience, there were still ample drinks and snacks available, and the environment was clean and pleasant. While I had been quoted initially on the phone with Dillon that the tire replacement wouldn't take more than 45 minutes to an hour, it actually took closer to two hours of waiting but it's all good. read more

Scheduling a service was pretty simple over the phone. I reached there 10mins earlier than my appt time and a service advisor was there right away. He explained to me about the service that they intend to do and also gave me a rough quote on what I might need to pay. He did mention that it would take around 1hr and 15mins for this to be done. I was waiting in the lounge and working on my stuff as their lounge offers free breakfast as well as wifi. And exactly in around an hour and 15mins, he came and gave me a heads up that the car wash was being done and it will be ready in like 5mins. And within the next 5mins, we did the paperwork and the car was ready. The service advisor even walked me out of the door. I didn't get a chance to write a review about how good Jaywolfe Acura handled me during the car sale, but the service process was also equally fantastic! I highly recommend Jaywolfe Acura in Kansas city, MO, for buying a car or servicing a car. read more

This is my first Acura car buying experience. I spend 85% of my time on the road and this purchase was to replace my work car. To be honest- I hate the process of buying cars. It's a huge investment, and for me, it becomes a second home due to my level of driving for work. I waited until I could find the right sales person and the right fit. I found that fit in Cecil Noiles. Cecil is intelligent, kind and invested in his customers. He was never pushy, but made sure to tailor his presentation based on our conversation and my needs. He is smooth- and I mean that as the highest compliment coming from a fellow sales person. Cecil made sure the process was quick and seamless. He had everything pre-arranged and completed to ease the process. Additionally, he made sure to walk me around and introduce me to everyone in the Jay Wolfe Acura family. I felt right at home. Cecil represents your organization well. He is a clear asset to your team! read more

I brought in my car to have the battery replaced. My appointment was not until 1130 and I arrived at 8 o'clock to drop off my car. As I was waiting for the shuttle to take me to work, my service coordinator offered to buy me breakfast at the café while I was waiting for my shuttle driver. Then she came to me and told me that the shuttle driver was there, but they were going to be able to service my car sooner. she offered me the option of leaving with the shuttle driver or waiting approximately 30 minutes for my vehicle to be finished. although ultimately, it ended up taking longer than 30 minutes to complete the service, she kept me informed of the progress being made, and continued to offer the shuttle driver to immediately take me to work. I appreciated the continual updates, servicing of my vehicle sooner, breakfast, and a comfortable lounge to wait. Nikki was the best service coordinator! read more

Jordan was my technician and properly diagnosed the problem as a wheel bearing failure, as my MDX sounded like a jet taxiing on the runway. He advised me it was not a safety issue and I waited about a week for the repair. It was done within a single day. I have to comment that the spotless condition of the shop floor and even in the garage contribute to a pleasant environment for both customers and staff. Jordan referred me to the man whose job it is to keep the floor spotless and I thanked him for his work. I also left items in the loaner car and the man who located the car for me helped me carry bags of Lowes goods to my car with an extremely pleasant and helpful demeanor. I have not had a bad experience there since buying my car in late 2017 and the general manager/managers appear to find competent, pleasant and friendly associates. Great experience. read more

Keenan Gladd-Brown did an excellent job handling my purchase of an Acura RDX. He was very respectful of my needs, which was/is a must-have for me to be happy at a car dealership. So was Mike Ramos. I am very pleased with the RDX, itself, but I'm not surprised as I fully expected to be pleased with the car. I shopped 5 other brands and dealerships and found Jay Wolfe at the top of the list. I like the way they do business at Jay Wolfe Acura. I look forward to the same relationship with them going forward with my service work and any questions about how the car works. Keenan Gladd-Brown has been a good go-to guy for service after the sale. Everything has been good. I'm happy and my wife is happy. Good job, guys. read more

I have always have exceptional service at Jay Wolfe Acura. From the smooth drive into the service area, the person that greets me at my vehicle, and takes my information to the kind person who makes coffee and sandwiches or whatever else you like while you wait. The waiting area is exceptional with such a short wait time. It passes so quickly before your car is serviced. I came in for a mirror oil change and they rotated my tires and washed my car. I will always Owen and Accura and I will always go to Jay Wolfe. I also had the bonus pleasure of running into the gentleman that sold me my car so many years ago, Clive Barron. Always with a big smile and he has never forgotten my name. read more

This might have been the best car buying experience I've ever had. Extremely friendly and helpful "team" of people. No back and forth games like at most dealerships. In fact, my salesperson Jimmy Carpenter never had to leave one time to "talk to his manager". He also took the time to go over everything in detail with me (more than once) when asked, which I very much appreciated. I felt comfortable and fairly treated during the entire buying process, and I haven't felt that way at a car dealership in a very long time. Their facility is also VERY impressive, and they'll feed you 3 square meals if you stay long enough. Nice bonus. read more

After five days and ten dealerships, within a few minutes at Jay Wolfe Acura, Jimmy Carpenter identified an RDX that met our needs and we took it out for a spin. It rides like a dream, a key requirement that eliminated several contenders. Jon Stout, Jimmy's associate, was equally courteous and knowledgeable as he walked us through the car's technology. They were like meeting good neighbors. The car and the people were a perfect match for us. Plus the building is thoughtfully designed with a spectacular view of Indian Creek. We expect to do business there for many years, perhaps even decades. Thank you Jimmy, Jon, and Jay Wolfe Acura! read more

If i could give 10 stars, I definitely would! Norm was amazing to work with! I initially spoke with him on the phone, and he did not harass me with multiple calls or make me feel pressured. A few weeks later I went and met with him in person, and he never made me feel rushed and truly made me feel like I was his only customer...when that is so far from the truth! He was so down to earth and easy to talk to. My previous car buying experience was just 6 month ago, at a completely different dealership, and it was HORRIBLE! I'm so grateful for the experience I had at Acura. Norm has definitely converted me into a lifelong customer! read more

One of my best car buying experiences. Salesperson Christopher Marshall took great care of me from the beginning, answering every question and had timely responses to emails. I was currently test driving Cadillac XT6s and Acura MDXs and the service, purchase incentives and transparency from Jay Wolfe was far superior. Christopher presented a printed, easy to read proposal when it came time to buy. Car was ready when I came to pick up with minimal steps left to complete. I really felt that the felt that my time was valuable and they wanted to give me great service and value. Good follow up after the purchase as well. Thank you. read more

I brought my car in for regular service as I normally do. The code indicated that I was up for antifreeze replacement on top of oil, tire rotate and balance and some other minor things. I was originally told this would take 3 hours. Upon arrival though, they noticed that I had recently had my 100k mile maintenance performed, which included a water pump replacement, including antifreeze and advised that that component wouldn't actually be needed this time. This ended up saving me over an hour in the shop as well as over $100 on my bill. I definitely appreciate and trust the staff to keep my best interest in mind! read more

Everything was fine until I learned that I was expected to pay for the change of fluid in the rear differential. I was told when I leased the car in June of 2019....that all routine maintenance was no charge for two years....similar to BMW who provides all maintenance free for the entire three years of a lease. In retrospect I suspect I was just told that to secure my business. This was my first Acura MDX, I love the car, but I will have to find another dealership to do business with....I've had too many problems ( too many issues to talk about) with Jay Wolfe Acura since the beginning of this lease. Fran Ferns read more

Actually i want give 0 star!!!!!!!!!!!!I have very very very bad experience here!!!!!!!!!! Me and my families over there want to purchase a car,and we ready to sign a contract and put cash down to buy it, when sign some of the paper work and go through financing,stuff like this.They requires us to get different kind of proof of residency, we use one day to get all those things they need,and after we get all those document ready, they just told me they have sold out the car we want!! If you guys want to sell the car to other people why you guys require us to so many document you need. It ridiculous!! read more

Our salesman Jimmy went above and beyond to make our car buying experience an absolute pleasure. His knowledge of the product line was superb. What really caught me offguard, was that he knew more about the other vehicles we were looking at than the salesman we had worked with at the other dealerships in town. The paperwork and the whole process was very efficient and smooth, not to mention we got an excellent deal on the pricing as well. I will definitely recommend Jimmy Carpenter and the Jay Wolfe Acura team to anyone in the market for a vehicle. read more