Called to make an appointment for service and warranty work. Appointment was a week out. no…read moreproblem. i dropped my truck off for the appointment. 2 days later i get the work order to approve to have the work done. i noticed a large service on the work order was on there twice but with a different code. i called to address this issue and to see what my warranty was going to cover. i was told they would get back to me. 3 days later i had to call them to get an update. wouldn't you know, they have done nothing. so after a week of waiting for my appointment and 5 days after dropping it off i never even received a correct work order to approve. This service department is a joke. i will never go back.

My daughter bought the new 2024 Chevy Trax from Keith Black for her Mom and things couldn't have…read moregone any smoother. Everyone at the dealership has been so nice and helpful. This is the second car we have bought from Keith.

I had insurance work done on a 2023 Explorer for damage to the driver's side headlight, due to ice…read moreflying off the roof from a vehicle driving in-front of my wife. This Explorer, my family's primary car, spent weeks at a competing Ford dealership in Prince George, without any real work being completed... Seriously almost 7-weeks... Moved the vehicle to Richmond Ford (via the body shop) and Jeff had it out the door in less than 2-weeks (waiting on parts included), and it was fully functional. Jeff from service was very communicative with the body shop (a breath of fresh air) and ensured the insurance company had the information they needed to approve the repairs. I highly recommend this service department based on this experience. I generally handle my own preventative maintenance, but I will not hesitate to return here when I need a proper diagnosis and/or repair completed correctly and in a timely manner.

Richmond Ford Lincoln is one of the worst Ford dealerships I have ever dealt with…read more I recently brought my vehicle in for what turned out to be warranty-related repairs. After diagnosing the issue, the dealership completed the work and informed me that the failure was likely caused by an outside incident. I knew that was not the case, but I paid for the repairs as instructed. Later, it was determined that the work should have been covered under warranty. More than 70 days later, I am still waiting to be reimbursed for charges that I should never have paid in the first place. To make matters worse, during that same period, my vehicle experienced another issue and the wrench light illuminated again. When the vehicle was inspected, it was discovered that the dealership had failed to properly tighten a hose connection during the original repair. That oversight was the cause of the warning light. They also neglected to reset my oil service reminder before returning the vehicle. Thank God I brought it to another dealership for service. Between the lengthy delay in resolving the warranty reimbursement, the careless workmanship, and the lack of attention to detail, I have completely lost confidence in this dealership. I even reached out directly to General Manager Mike Serpico in an effort to resolve my concerns, but the response I received was far from satisfactory. Overall, this has been an extremely frustrating experience marked by poor communication, substandard service, and a lack of accountability. I will not be returning to Richmond Ford Lincoln for future service or vehicle purchases.

I was fortunate enough to find a Jeep CJ7. The going price were 25k and up, got a great looking and…read moregreat running Renegade for $17k. This is a keeper vehicle, that was perfected by DAVIS!

I bought a 2023 International MV-607 Rollback from Davis Auto Sales. The purchase was easy and…read moreseamless. I live in Northern California I searched many dealers to find what I wanted. Davis Auto Sales not only had the vehicle I wanted but then understood that I was going from a 8-Car transporter to a rollback and explained in detail every nuance of my new truck to me. I was absolutely shocked that my truck came with every available piece of equipment I needed to get to work as soon as I pulled off the lot. Their customer service and knowledge is second to none and I've never bought a commercial or private vehicle with such ease. It was definitely worth the 3,000 mile drive!!!

Stopped in to check out a used vehicle today not expecting much, everyone was super helpful and…read morepolite. I'd highly recommend their sales team - Noah in sales and Donta in finance specifically! Those guys made everything work for us without being pushy and I couldn't be more grateful.

I went there on a Sunday and fell in love with a vehicle. I saw it online and went to check it…read more Kendyl called that Monday and was polite. I told her what I was interested in; she said let me look on the computer and see do we have it; well I had just told you I was there on Sunday. She said , oh we do not have that one. I said, well it didn't have a " SOLD " sign on it.if it did I wouldn't have looked at it and shown interest. This is Haley Ford in North Chesterfield This made me mad. So, I guess she was trying to get her quota reached; because she was trying to verbally harassed me into buying a 2022 vehicle when I continuously told her I was on a fixed income ad needed a reliable slightly younger vehicle. I kept telling her no, I was not interested in any other vehicles. She kept at it, the one you want is sold, but these other ones are the same model but, in a different color. I desired the one in the color I chose. I HUNG UP!!! I thanked her for her phone time. The next day she called, saying exactly the same thing. I was disappointed. I ended the call nicely. Next day, I didn't answered, she left a voicemail and was very rude. She said, I hope you do not think Haley Ford has time to consistently call and you do not answer. Lastly, she said, you better believe that. I have known a lot of people buying vehicles at Haley Ford over the years and were happy about it. So I said, I am going there. This was very disappointing. Also, Patrick was no better, it seemed they were seeing who could corrupt me more. This happened two months ago. I just have been distraught over it. I am still looking for a reliable vehicle. But, this experience left me with misgivings. I have a photogenic memory when certain things bother my soul. This stood out, when I passed by there recently. I did not want to even look over there

DO NOT BUY A TRUCK FROM WALLYS WHOLESALE. EVER. Sold my dad a $26,000 truck that has issues…read moreeverywhere. Truck was fine for a couple weeks then turned to crap. Wally told us he took it to Hendricks to get it worked on. We went to Hendricks and he said they turned down all the work they recommended. Wally is no help. He wanted us to get a extended warranty and lie to the company.. Wally is a money hungry seller. Don't matter if the trucks broke, as long as he gets that sale...

We have been buying work trucks from Wally for over a decade. He's always been fair and honest to…read moredeal with. I have nothing but good things to say about him. I just left his lot in another truck that we needed as we grow.

Took my newly purchased 2024 Accord here to resolve active recalls and was told I needed to replace…read morethe break fluid. After picking up the car from 4 resolved recalls and two additional services, got a text message 3 days later saying I needed to bring the car in for recall service- a service that was already resolved 4 days prior. I also researched replacing brake fluid and its recommended every 3 years, so not even due until 2027. Will not be using this service department ever again!

I visited West Broad Honda a few days ago around 11:45 a.m. for a simple windshield wiper rubber…read morereplacement. When I arrived, I was told the mechanics were about to go to lunch in 15 minutes and I asked to come back at 1:00 p.m. I returned as instructed and ended up waiting over an hour total. That alone was frustrating, but what made the experience worse was how things were handled once my car was finally being worked on. A manager named Steven was loudly yelling at two mechanics to hurry up and move my car out of the way so other vehicles could get through. This happened right in front of me and came across as very unprofessional. I understand that service departments can get busy, but the lack of organization and the way staff were spoken to in front of customers was disappointing. Overall, not a great experience for what should have been a quick and simple service.

My daughter called about a vintage car they had. I'm in the market for a vintage '68 beetle as her…read morefirst car. So she calls up, guy tells her "oh it's the owners and it's a conversational piece not for sale" and then goes to say "well we'd be retarded to turn down $25k for it" I'm not a snowflake but damn guys. Who talks like that today? You're a salesman and I'm extremely interested in that car. You don't talk to a young girl like that, let alone anyone. Takes a lotta balls to talk to a young girl like this. Just say the car is NOT AVAILABLE. Don't go into a massive talk about how the owner has had many offers but won't sell it and how "we'd be so retarded to turn down --" whatever price for it. Just weird. My daughter always sees this car on our trips to DC passing us on the highway. It's her dream car. So I called up in hopes of dropping at least 7k and getting her one (since the market shows they barely sell for 11 or less) but the verbiage used with her and how quickly he hung up and was rude.... I'm good. I'll go elsewhere.

Jonathon was awesome. He was super helpful and professional. Went above and beyond with me and my…read morehusband to make sure we got everything we needed and we were comfortable with the purchase. It's not every day you find a fair and honest salesman.

Nothing but good vibes from Eric...Although I didn't buy the car, he was polite all throughout our…read moreconversations

The best dealership we've gone through. Cars are super clean and they run great. They work on them…read morethere. The prices are a steal. Eric and Porsche are super nice and took time after hours to help us get this car. I highly recommend checking them out if you're in the market for a new (used) vehicle :)

Great response times from sales staff................................ask for Zachary…read moreLather!!!!!!!!!!!!! Great guy

Loyalty doesn't mean much even when the client has been loyal and bought 3 cars previously. They…read morehad no inventory to view or test drive. We actually had to sit in the salesperson's personal car. They brought us pricing and we told them where we needed to be and we legitimately had to leave to get to an appt. They made no attempt to get to the price we needed or even counter offer. And on the way out the door, we heard the SALES manager say "Oh they'll be back." Clearly they don't know me. We took our business elsewhere. Very disappointing when we have been such good customers for them buying and having all of our service done through them.