Review of the Service Department…read more I'll start with the one positive: the pricing for factory-recommended maintenance services was lower than what I've seen at Flow Charlottesville. Unfortunately, that was the only aspect of my experience that stood out favorably. Customers should pay close attention to any additional services recommended beyond the manufacturer's scheduled maintenance intervals. I would strongly encourage anyone visiting this service department to review their vehicle's factory maintenance schedule beforehand and carefully evaluate any suggested add-ons. During my visit, I was presented with approximately $1,000 in additional recommended services and repairs. While some items may have had merit, several appeared significantly overpriced. For example, I was quoted roughly $800 for tires. After doing some comparison shopping, I was able to purchase and install name-brand tires from another reputable local shop for approximately $430. One recommendation that particularly raised concerns was the replacement of a battery tray. I was quoted $187 for the repair and told that the condition could cause the vehicle to fail Virginia state inspection. After researching Virginia inspection requirements, I was unable to find any specific guideline indicating that a loose battery tray alone would automatically result in a failed inspection. While inspection interpretations can vary depending on the circumstances, the explanation provided felt questionable and came across more as a sales tactic than a clear safety concern. My overall impression was that the service department places a strong emphasis on upselling additional repairs and services. As with any dealership service department, I recommend reviewing all recommendations carefully, obtaining a second opinion when appropriate, and comparing prices before authorizing non-routine work.

Poor service and sales - unfortunately, we purchased a CX-30 here. I would not recommend this…read moredealership. I simply tried to purchase a hard copy owners manual (after the purchase). I called Parts/Service to purchase one. I was told it would be around $200. I asked for the exact price and was told he could not do that until I'd filled out all of the order paperwork, and I'd have to pay in person (to prevent fraud). Not sure if that's they're official policy... He also said sales removes the manuals from new cars and I should speak to sales about getting it. In sales, I spoke to George who said he'd look into it and call me back in 25 minutes. I'm still waiting for the call.

not impressed. sat there for two hours to be told they did not get my parts needed. waited two more…read moreweeks and the new faceplate was wrong color. then had a blown speak. was told it would take four hours of labor at &135 an hour plus &90 for speakers. That $640 plus tax. did it myself in two hours at home and got the same speakers for $26 cheaper. sounds like price gouging to me.

They stand behind the products they sell and install. In my case, a remote starter had not worked…read morein years. I assumed it was broken beyond repair. Not so, for the skilled technician at Extreme Audio. He was able to quickly identify the issue and made the repair under warranty. Not so much as a shop or diagnostic fee. I was totally surprised by their professionalism and attention to their customers. In this day and age, it was quite a refreshing change. I will certainly be a repeat customer. Give them a try. You won't be disappointed.

Most honest mechanics in the area. I would highly recommend to any of my friends and family!read more

This place is crap just like the mud they left on my inside of my door and they put used parts on…read moreyour Vehicle Just remember Bruce's Junkyard is right next door there buddy's their favorite place of shopping new parts for your car Misses Kenny so called Mechanic Hates for anybody to bring their parts in because he'll find a way to say that it's not the right part so he has to get his own part to put the screws to you And down the road I've had 3 mechanics and 3 auto parts shops and gmc dealership Say that he was wrong on the part that I've gotten just so he could get his own part he is famous for this and have the car there to screw me Because he don't like anybody saving money he wants every Last cent you got I see all bad reviews this third time last time they screw me first time misses kenny told me my part was not right carquest 2 steps across the street From the shop I told him I was walking over there to get the part correct and make her happy said no I'm gonna have my own part and charge me another $40 When I could have went 2 steps across the street Enjoys misses kenny the fact that taken advantage of people's money Ripping them off and second of all I had them put brakes on the car Got down the road misses Kenny Did not know how to put brakes on Because they were squealing down the road So I had to bring it back to the shop for him to adjust it Act like they didn't do anything wrong i had to argue So then I gave him a third chance this last chance I bought another part for another vehicle and they acted like that it was not the right part again!!! After I was told pacifically by several people that it was the right part other people been in business since 1934 They try to tarnish other people's name And I've had it checked out where he is lied as well Where he knew he could not buy that part brand new out of stock everywhere I had to buy used That he tried to claim that you could buy it brand new that was a big lie and he acted like he talked to the store the manager at O'reilly's which he couldn't give me a name I looked at his lieing face and I called him a liar Cause he knows he is a liar and he likes to cheat people out of their money Especially when other people work hard to get where they are and he likes to break them down for every penny they have and then change the price on them when we get to the shop after they tell you one price on the phone misses kenny and boy Carter switched old bait trick act on you Then he twists his words try to make people sound like they're crazy when he's the real crazy one AVOID THIS SHOP WITH ALL COST!

Very professional. Very quick service. Excellent work. Worth the drive to Rockville.read more

My insurance company told me to call Safelight to repair my windshield. Safelight cancelled on me…read moretwo weeks in a row. The first week they told me their driver was in a car accident. They rescheduled me for the following week. The day they were due, they canceled again saying they did not have my windshield in stock. I called Auto Glass Plus and they did my windshield in one week. I was told they both get their windshields at the same place. Auto Glass Plus was very professional and had great communication. My windshield replacement was completed in a couple of hours . I would highly recommend them!

I took my Jaguar into the Richmond service department due to a recall notice I received directly…read morefrom Jaguar. In addition to the recall, my dashboard was displaying an "SOS System" error. After dropping off my vehicle, I received a call from the service advisor the next day. He told me the recall-related system update had been completed and that the SOS error was resolved as a result of the update--implying that no further work was needed. Great, or so I thought. When I picked up my vehicle, I was shocked to see a $250 charge on my bill for an "SOS system diagnostic." I questioned this, especially since the advisor had explicitly told me over the phone that the issue had been resolved by the recall update. His story changed immediately. He now claimed they did the diagnostic before performing the update--something he absolutely did not mention on the phone. Then he backtracked again, saying they had to be cautious and do the diagnostic first in case the update caused further issues. That's not only contradictory--it makes no sense. I told him again: the update fixed the issue, you said no additional action was needed, and I was never told about any charge. His final excuse? "Well, the tech has to be paid for his time." That's not how recall work operates. By federal law, recall repairs must be provided free of charge on cars up to 15 years old. My car is only 8. I was never informed there would be a charge, never given a chance to approve or decline it, and the issue resolved itself with the recall update. Charging $250 for something that didn't need diagnosing--after telling me it was already fixed--is dishonest and unacceptable. This experience was incredibly disappointing. The lack of transparency and shifting explanations from the service advisor made it clear that customer trust and fair pricing are not priorities here. I expected better from Jaguar. I won't be returning to this service center again, and I urge others to get everything in writing before agreeing to anything here.

Let me start by saying I love my Range Rover, but I'll never take it to Land Rover Richmond…read more(Midlothian) again. Recently, I brought my truck in because the horn stopped working. Very important to fix... but I felt bad bringing it in for something so small, so I asked them to change the spark plugs at the same time so they could make a few bucks. $500 to change the spark plugs. They couldn't figure out what was wrong with the horn and charged me to replace the horns with new OEMs. Still didn't work, so they gave up. WHAT?!? They mentioned "because your car is more than 10 years old, we can't warrantee any of the work we do". WTF?!? So a place that's supposed to be filled with Range Rover experts doesn't have any Range Rover experts on site? Story gets worse. They called me and said they spotted a coolant leak. Mind you, I saw ZERO evidence of a coolant leak where we park. Never a single leak in years. But, I paid them $1500 anyway to change a coolant line (highway robbery) as a precaution. A few days later, my 16-yo daughter got stranded due to overheating! In essence, I paid Land Rover $1500 to give me a dangerous problem I didn't already have. I never should have let these ppl touch my car. I got the repairs needed elsewhere at a reputable shop with real mechanics and had to laugh at how unskilled the mechanics at Land Rover must be these days. What a shame. In my experience, Land Rover Richmond is filled with "worky tickets" who pad your bill with unnecessary work while causing problems you didn't have so they can maximize profit. Guess it doesn't matter to Land Rover Richmond if they endanger their drivers. Shame on them.

The team worked diligently to meet my needs, however during the completion of purchase Wes (the…read morefinance officer) became visibly upset and aggressive when I declined the gap insurance. Although I'd already signed up for gap through my insurance company, he attempted to pressure me into an additional payment.

I spent a fair amount of time shopping for a new Acura MDX and reached out to several dealerships…read morewith the same detailed request. I asked each dealer to provide written quotes so I could compare everything clearly and consistently. I detailed the exact specs/trim I was looking for. Prior to sending that message, about a week previously I did visit this dealership in person and completed a test drive. They were friendly during this visit, and I liked that they left me take the vehicle out by myself with no time constraints. Following that visit, I received multiple follow-ups, every day, over the next week across texts, phone calls, and emails (all on the same day). While I understand the importance of follow-up, the frequency felt excessive--especially since I had not responded or engaged further. When it came time to give me quotes, communication didn't align with my request to handle things in writing. Instead of receiving a clear written quote early on, I was asked to discuss details over the phone. I had specifically asked to keep communication via email to stay organized. The initial quote I did receive was for a vehicle with over 7,000 miles, which I later confirmed was a manager-driven/demo vehicle. The mileage was not disclosed from the outset, and the pricing was not competitive compared to other dealers offering actual new vehicles. After that, there were attempts to reconnect and reset the conversation, but I never received a clean, written quote on a new vehicle that matched my requested configuration. Just a request for me to call them on the phone and talk. I already had six quotes in hand from other dealers on vehicles with 0 to 15 miles, with all but one of them cheaper than what they quoted for a car with 7,000+ miles on it. In the end, I chose to move forward with another dealer who gave a great quote the first time in writing, included an accessory package as well, and made it a simple and straightforward process. I trust these folks are nice people based on my initial interactions, but folks are usually nice when they are trying to attract a sale. I appreciate the effort to follow up, but overall the experience didn't align with what I was looking for in the buying process or respectful of the information I provided to all dealers to give a level playing field (give me your best quote upfront then I'm making a decision the next day).

My mom and I had an incredible experience at Richmond BMW Midlothian yesterday. During a road trip…read morefive hours from home, we got a flat tire and had our car towed there. Unfortunately, the service department had already closed for the day, and with Sunday the next day, we thought we would be stranded until Monday. Thankfully, Alex Utz (General Manager) and Aaron Mason (General Sales Manager) saw our situation and immediately stepped in to help. They went above and beyond by arranging for a mechanic, who had already gone home for the day, to come back and assist us. They even stayed open an hour past closing to make sure we were taken care of. Not only did they help us get back on the road, but they did so at a very reasonable cost. Because of their kindness, professionalism, and willingness to go the extra mile, we were able to make it home in time for Father's Day. We are incredibly grateful and cannot thank Alex, Aaron, and the team enough for their outstanding customer service. They turned a stressful situation into a positive experience, and we will never forget their generosity.

The buying experience at BMW of Midlothian could not have been easier! No haggling, a great deal,…read moreno issues on my trade as they exceeded the CarMax offer, and made the process quick and easy. The folks here, from the manager, to the salesman, to the finance manager, to the detailers, and to the "genius", could not have made this a better buying experience! This is my fifth BMW. It's one thing to own a great car, and it's another to get a wonderful dealership to support your purchase! If you want a fantastic and fun car to drive, BMW is the place to go!

Spent iver $1500 for a new a/c cindenser to be installed. They installed a faulty one and wanted…read moreto charge me all iver again to fix. I would not recommend. Go around the corner to Lotesy and Hardy instead, where they stand behind their work.

I absolutely love this place. They saved me thousands compared to an estimate from another dealer…read moreand got my car back on the road. Since then they have helped me out on several occasions and always with amazing results and customer service.