Really happy with their response and service. They cleared out tree roots in my sewer line after…read morebuying a house. Ended up saving me thousands that Eco Plumbers quoted me to tear up the yard.

Excellent service! Came out on a Sunday morning to stop our basement flooding. Quick, efficient and…read morefriendly service. Highly recommend The Drain Guys!

Requested a water heater replacement. They take care of their customers without over-charging…read more Reliable. Thank you for your work. Hope I don't have to, but something goes wrong, will do business with them again.

I was pleasantly surprised to be able to schedule day-off for someone to address a leaking pipe,…read morebut when I subsequently scheduled time off work in order to accommodate the scheduled arrival my experience ceased to be pleasant. No call and no follow up regarding the stated arrival time; none of my messages were returned and no one ever followed up, leaving me aggravated and home from work without my problem being solved.

I want to give a shout out to Rick. I did not use his services, but he was super helpful over the…read morephone listening to our issue, and pointing us in the right direction. He saved me from getting scammed by Roto-Rooter. My issue ended up being a city problem, not a broken pipe. That was determined by Chuck "the best in the city", DrainMaster, Rick's referral. I am super grateful and appreciative. I was also able to save a ton of money. I will keep Rick on file for any future projects.

If you want something done right....do it yourself!…read more Paid Erickson Septic Service $1700 to put in a new lift station pump a little over a year ago. After the tech left, I plugged in my old pump to troubleshoot it. Turned out my pump wasn't even bad! It worked just fine! The only problem was the electrical connection in the sump hole. Fast forward to today. Circuit breaker tripped and wouldn't reset. I removed the lid and pumped the water out to find the plug was water logged and shorted out. The problem is, since it is below ground, they were supposed to put it in a waterproof box! I called Erickson to give them the chance to correct the inferior plug installation and they told me they didn't want the chance and pretty much tough luck. So, I paid $1700 for a pump I didn't need and a bad plug installation that failed. Way to go Erickson! I guess I will fix your mistake now.

Awesome service. Terry was great would definitely use again. Fair, honest and efficient.read more

I want to start by saying the plumber who came out did get our toilet unclogged, and I appreciate…read morethat the issue was resolved. My frustration has nothing to do with the quality of the work or even necessarily the $250 price. It's about how the entire situation was handled. One of the reasons I contacted this company was because they advertise a free estimate. To me, that means someone comes out, looks at the issue, tells me what it will cost, and then I have the opportunity to decide whether I want to authorize the work. That did not happen. The technician came in, asked what was going on, grabbed our own plunger, and started working on the toilet. Within a short time, he got the clog loose. At no point beforehand was I told, "This service will be $250. Would you like me to proceed?" I wasn't given an estimate, I didn't sign anything authorizing the work, and I wasn't told what I would be charged until after the work had already been done. Had he simply said, "I'm going to try plunging it, and if that clears it, the charge will be $250. Is that okay?" then I could have made that decision myself. If I agreed, then absolutely, charge me the $250. That's not the issue. The issue is advertising a free estimate and then beginning billable work before actually providing that estimate or getting approval from the customer. Once the work is already completed, the customer really doesn't have a choice anymore. I specifically chose this company because I got the impression they cared about taking care of people and weren't going to treat every interaction as just another transaction. Unfortunately, that isn't how this experience felt. Again, I appreciate that the toilet was fixed, and the technician did accomplish what we needed. I just wish there had been more transparency, communication, and consideration before the work was performed. A simple explanation of the cost and asking for my authorization beforehand would have made this an entirely different review.

I have been waiting ALL day. No show as of 4:00 pm. Their office never called me, just left me…read morehanging. I had to call them twice. They were full of excuses. I was always "next". Now, they won't even answer the phone so that I can inform them that I was not going to wait any longer and that the plumber should not come by. If/when the plumber gets here, I will be gone--and he won't have known not to bother. Things go wrong, but the company has to keep the customer informed so they don't waste ALL DAY waiting for the plumber. I recommend you read ALL reviews. I am not the only one who reports them for no show/no call behavior. Horrible and unacceptable customer service.

Bartholomew isn't the worst plumbing outfit in Columbus, maybe in America. Kevin is the most…read moreirresponsible and inept person I have ever met. This was a new construction job and simple. The man does not know how to use a phone and let people know he is going to be late or make it at all. Had to pull another permit for my client because they let their registration lapse. The only people that suffered were my clients took more than 2 months just to get a response to come finish the job. Needless to say we had to fire them, find a new plumber to finish the job and had to pull a proper permit Wow can't say enough DO NOT HIRE THEM THEY ARE SUB PAR AT BEST AND A DISGRACE TO THE PLUMBING FIELD I am a contractor and believe me when I say that I have seen some doozies, these guys take the cake and have cost me 2200$ to fix the screw ups made by KEVIN

Flush drains was very responsive and kept me updated throughout the process. I had a leak in my…read moretoilet tank which was a reoccurring issue and Kevin gave me various options to address it. He let me know his thoughts on what could be happening and the difficulties associated with having an exact answer without taking the toilet apart and checking for a crack (which could have led to further issues due to the model of my toilet). Ultimately, I decided to just replace the toilet all together and Kevin and his team helped me sort it all out. The price for everything seemed reasonable and they were able to get everything done pretty quickly.

The Roman empire knew that those who can build and maintain drains and aquifers will rule the…read moreworld. We were reminded of that when we lost use of our drainage for a few days. But these guys came to the rescue. We had a main sewage line problem in extreme cold weather. Could not use any water (including toilets) in our home, as it would create back-ups into the basement. Kevin and Justin went above and beyond to fix it properly. They treated our issue as seriously as we did, and they were careful as they were fixing our problem. Clean and conscientious. We plan on making this our go-to plumbing company for any jobs we have in the future. They made sure they tried methods of repair that saved us money, too. Far less expensive than other quotes we had received. Far less invasive, too. When the drain you've taken for granted breaks, call this company first. You won't be disappointed.

G&M Plumbing is my GO-TO plumbing company. And, why? Because every employee is professional AND…read morepersonable. Response time to get scheduled is rather prompt...and in an emergency, the office staff will attend to the issue PRONTO! In this day and age of large corporations, off shore service centers, and all the other "bunk", I love supporting a local, family owned company...and one that treats me like their most important customer. I believe that's why G&M Plumbing has its longevity in Columbus!

I had an issue with a garbage disposal that was installed to replace a leaky one. After the person…read moreleft, I discovered that it was still leaking at the joint between the gd and the drain. Original person was not responsive. A friend recommended G&M. He discovered that he installed the gasket away from the drain instead of at the joint, and that's why it was leaking. He also discovered a small leak at the drain on the other side of the sink and fixed that. Finally, he installed new kitchen fixtures that I supplied. They responded promptly and had an available appointment much sooner than I expected. The plumber was professional and friendly. They did the job right for a reasonable price. Highly recommend.

John & his son came to install a new water line for a new refrigerator that's being delivered soon…read more John was polite, clean & takes pics of all of his work. It took very little time & his charge was less than his estimate! He's also available to take electronic payment for his work, so that makes it easy as well. Absolutely recommend him for your next plumbing need!

Made an appointment. They gave me a 4 hour window, which is fine. I waited all afternoon for them…read moreto show. They did not show and did not call or text saying they would be late or have to reschedule. What a waste of my time. They may be affordable but definitely not professional. I gave 1 star for making the appointment.