I had a great experience with Russ Ward Auto Body. From beginning to end, the team kept me updated throughout the repair process and made everything easy to understand. When I picked up my 2024 Chevrolet Silverado 2500HD, I was extremely impressed with the quality of the work. The truck looks immaculate -- the paint match, bodywork, fit and finish all came out excellent, and honestly it looks like the accident never happened. I also really appreciated the attention to detail and the communication throughout the entire process. Thank you to Stephanie and the entire Russ Ward team for taking such good care of my truck. I would definitely recommend them to anyone looking for a quality body shop. I had a great experience with Russ Ward Auto Body. From beginning to end, the team kept me updated throughout the repair process and made everything easy to understand. When I picked up my 2024 Chevrolet Silverado 2500HD, I was extremely impressed with the quality of the work. The truck looks immaculate -- the paint match, bodywork, fit and finish all came out excellent, and honestly it looks like the accident never happened. I also really appreciated the attention to detail and the communication throughout the entire process. Thank you to Charlene & Stephanie and the entire Russ Ward team for taking such good care of my truck. I would definitely recommend them to anyone looking for a quality body shop. read more

Russ Ward Auto Body - Body Shops Near Me - Anaheim, California

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Needed my vehicle repaired after being rear ended. Russ Ward did an impeccable job and what I was also happy with was their communication. I never had to call or text for updates, they let me know every step of the way. Stephanie is delightful and so sweet. They handle your car with care and even clean it before giving it back! Car is in perfect condition now. Highly recommend using Russ Ward for your car needs. read more

Absolutely phenomenal! I have a 15 year old Mazda CX-9 that is mechanically fine, but had suffered terrible hood oxidation and was starting to creep up on the roof as well. Not only that, but various chips, dings, and "character" marks were throughout the rest of the body, along with no shine and dull finish. Stephanie took a brief look as I walked the vehicle with her, but her experience was evident as she noted various areas and let me know they'd send over an estimate soon. The estimate itself was very self explanatory and Charlene was available for any questions I had, but the pricing was very fair for the work to be done. Throughout the entire process I was kept apprised of the status of the vehicle, including suggestions of where to save money, or not recondition since the area just needed a good polish, which was very much appreciated since that honesty is highly valued for people that don't know anything about body work! She also mentioned that there were areas not up to her standard so they reworked it! Needless to say, it looked like a new car, with a deep, glossy shine, fresh from the factory! I took a 'before' pic that shows the oxidation on the hood (but trust me, it was MUCH worse in real life) and took a couple of 'after' shots of the hood as well showing the tremendous job Russ Ward did! Highly recommended and fantastic experience all the way around! read more

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I was involved in an accident, a person side swiped the entire passenger side of my car! Russ Ward helped me every step of the way. From getting my rental car, contacting my insurance company, and even dropping off my car! I can NOT believe it, it looks good as new, like it never happened. The pricing was fair and it was done on time. Highly recommended! Would give more stars if they let me! read more

Russ Ward Autobody exceeded every expectation after my fender bender in my Kia EV6. From the moment I reached out, Char and her team made me feel like I was in good hands. Char is extremely knowledgeable and experienced. When I arrived, they had Enterprise rental car there to pick me up, kept me informed every step of the way, and had my car looking perfect -- all in just two weeks. If you're looking for a shop you can genuinely trust, this is it. I highly recommend Char and the Russ Ward team! read more

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Russ Ward Auto Body delivered an outstanding experience from start to finish on our 2024 Chevy Blazer EV (black). The quality of their work is exceptional, and my vehicle looks like new again. The team clearly takes great pride in their craftsmanship and attention to detail. I also want to highlight Stephanie in the front office. She was incredibly helpful throughout the entire process--knowledgeable, communicative, and patient in answering my questions. She provided timely updates, explained everything clearly, and made the insurance process smooth and stress-free. If you are looking for a body shop that combines expert repair work with excellent customer service, I highly recommend Ross Ward Auto Body. Stephanie and the entire team earned five stars. read more

Russ Ward Auto Body - After Repair - Body Shops Near Me - Anaheim, California

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great service. repaired my car that others would not touch. Very Happy. Will be back for any type of body work.

Really great experience overall. My car came out looking amazing, and you can tell they put a lot of care into the work. They kept me in the loop the whole time, which made the process smooth and stress-free. Communication was solid from start to finish. Everyone I interacted with was super friendly and professional, from the front desk to the team working on the car and the owner. They treated my car like it was their own, and I'd definitely come back if I ever need anything in the future. Definitely recommend!! read more

Russ Ward Auto Body - Body Shops Near Me - Anaheim, California

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Called Russ Ward crew after somebody smashed my passenger window and the part was ordered around 8am Tuesday and installed by 10am on Thursday. Part and installation were less than the cost of a new window from Acura. Been coming to see Richard for over 13 years and the staff has never let me down. read more

Honestly could not recommend this place more. Everyone is so nice and I feel like they actually cared about making sure I was satisfied with everything. I even had to go back because I have some faulty sensors and when I called in there, they were super sweet and dealt with everything right away. This place is amazing and you should definitely go if you have any car issues. read more

I took my Traverse for a cracked grill. There service was supper fast. They made the whole experience fast and easy. From dropping off in between updates and pick up. They are supper friendly. Definitely recommend read more

I recommend this place a thousand times for the help, the time and dedication they put into it, you will not find a more loving person than Stephanie, I give you a tip if you come here let them do their job, don't worry, she will update you on how your car is going, the love that she does her work is worth gold, thanks to her and all her work team for leaving my car as new I will leave as a terrible person to drive I leave my car, and after how this team I leave my car read more

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I had a mild fender bender and their whole team took amazing care of myself and the vehicle. Charlene and her team was great at texting me updates and coordinating everything with the insurance which is normally the hardest part. When the brought the car back to me it was in immaculate condition as well. read more

Tucked away in a residential neighborhood in Anaheim, CA, Russ Ward Auto Body is a reliable, professional and trustworthy company. Stephanie and team provided a no nonsense (with a side of humor) approach and transparent communication during the process. Stephanie, an auto body industry expert, provided outstanding customer service support and detailed explanations of upcoming repairs and overall timeline - including the auto insurance process. The repair work was excellent and timely. Highly recommend this business if you're in need of an auto collision repair shop! read more

5 stars all the wayyyyy!! They did an amazing job on my car, perfect repairs, flawless paint match, and it was ready even a bit early. The whole team is professional and friendly, but Stephanie absolutely stole the show! She's incredibly kind, kept me updated EVERY step, made the whole stressful process feel easy and stress-free. She's amazinggggg! If you need body work in the Anaheim/Orange County area, go here! You won't regret it! Highly recommend! read more

we had a FABULOUS experience from start to finish... Stephanie and all of the employees were wonderful! we were here from out of town and they rushed to get the job done for us! I highly recommend them! Jo and Burt Rhodes read more

I was recently in a car accident and had the most amazing service at this auto body shop. They are so sweet and kind and everyone was very helpful. I was very emotional and the owner made sure to calm me down and be very sweet to me. read more

Incredible service from start to finish. Charlene was very quick to respond with an estimate and thorough with all questions I had. I had body work done that was not related to an insurance claim, and the shop stayed true to the estimate. The paint on my trunk needed to be repaired and an aftermarket spoiler I had needed to be reinstalled. They fabricated holes to fit with the existing openings in the trunk lid and secure it. By just looking at it, you would think it was original with the car. Charlene said the work was more than expected (and the invoice showed it) but she was going to keep her word with the original price. I received frequent updates and photos of the work in progress. It turned out absolutely flawless. They went above and beyond what I was expecting and anticipating. My only regret is not bringing my car in sooner since I've been needing the work done. It took longer than originally expected, and they offered me a loaner vehicle (at no charge) for the inconvenience. I was able to coordinate alternate means of transportation, so I didn't need to, but the fact that they did was amazing. Once my car was ready, they even brought it to where I work since I wouldn't have been able to make it to the shop that day. If I ever need any future body work done, I will only ever bring my vehicle to Russ Ward. I will be sure to refer anyone who asks me for recommendations; you won't get any better when it comes to price, honesty, transparency, and quality. Normally with auto shops, you have to give up at least one of those, but not here. read more

Russ Ward Auto Body - Completed trunk lid paint repair and aftermarket spoiler installation. - Body Shops Near Me - Anaheim, California

Amazing new owners !! The new owners come in with many years of experience and knowledge. They are doing an amazing job with the referrals I have sent in. Highly recommended ! Plus, they connect with other businesses in town like McMahan tires to help you out with everything ! read more

I had an amazing experience at Russ Ward! I damaged my car turning out of a parking garage and had to replace the whole part. It was hanging over my head for a long time since the BMW dealership wanted to charge so much but when I got a quote from Russ Ward, it was nearly half the price! Also, it only took about an hour for them to replace the whole part, and the quality was amazing! Amazing customer service, super fast, and just an amazing woman owned business. My family will be using Russ Ward for any problems we might face with our cars going forward. 10/10 read more

Really great experience. Very knowledgeable team with clear and regular updates -- communication was spot on. They were honest about the repairs needed and everything was done perfectly. We even got a discount, and the car was cleaned inside and out on delivery. Couldn't ask for better service. Highly recommend! read more

I received auto body repairs on my car two times from this place, one by paying out of pocket and one through insurance. The pricing is very good for the quality of work. Every worker was quite friendly and helpful. The shop made frequent updates throughout the process of getting my car fixed. My car always came back looking sleek and brand new! I highly recommend. read more

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Quick and easy process. Been here about 2 times and every time I get the best smiles and quality service. Friendly staff who you can tell love their jobs and do it well! read more

Everything went well. Service quality value. Amazing place. The ladies there are amazing. Specially, Steph Thank you. I will definitely come back if need to. read more

Super helpful from start to finish. Friendly workers. Quickly fixed my car & looks great!

Alright so to start the service was incredible staff was very friendly and they gave you peace of mind on how they were going to go on with the repairs. The communication was on point and they were able to get my car done a little sooner than anticipated. Paint matched the rest of my car really well considering my truck is a 2017. Highly recommend this shop. read more

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Just rear ended and so glad I know of these guys. my prior experience is only good think about this. at least I have a competent place I really trust. The driver gave false info. so. I may be on man own so am especially glad. To have a place I can trust. to do best by me. Lawrence was card I picked up before . So glad I kept for years as never do that. read more

Let me start off by saying Stephanie as usual went above and beyond, my luck has been bad with both my 13 G37 coupe and my 18 Q60 coupe being hit by poor and drunk drivers. Stephanie has been a blessing along with the fast and detailed work the guys in the shop put into my car(s). You guys are amazing and I'll pick and send work your way EVERY TIME!!... thank you for everything guys. read more

It's been around since 1958! Still family-owned. Fair prices and quality work. I had them paint just a portion of my aging SUV and they did a super job matching the original paint! And my vehicle was delivered ahead of time. The team is very friendly and follows through with timely estimates and updates. I highly recommend them! read more

Referred a small fender bender thinking it'll be reasonable. Nothing exotic, just a bumper replacement. Well, this shop charged me the epic price of $2100 and it took them a week. Better service elsewhere. read more

Stand by their work and will make things right if things are not done correctly. Friendly staff!

So I made a pretty bad mistake while driving and scratched the side of my car against a stucco wall while trying to park my car in my garage. Dumb mistake but a pretty bad one. It was on a brand new 2019 corolla hatchback, so I was pretty devastated. Luckily Russ Ward was there. After reaching out to four different auto shops via Yelp's quote feature, Richard was the first to respond and only one willing to give me a ballpark estimate. I decided to go in, and Richard was there. Very polite and incredibly honest. He told me it would take about 4 days and his quote was very close to the one he gave me online. He gave me a free loaner to use while my car was in, which was a HUGE bonus. After only TWO DAYS, I get a call saying my car is ready. I go to pick it up and it's as if the scratch never happened! He even removed a couple other scratches that weren't even related--for free! I absolutely recommend this shop based solely on Richard's honesty, excellent work ethic, and timely turnaround. Thank you!!! read more

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The Owner helped me out right away as soon as I pulled up. He had a solution to get the spray paint off the car. Him and I got it off with a few rags and the solution under 15 min. He didn't charge me a penny, Best Auto Body Shop Ever. They saved my Honda read more

Russ Ward Auto Body - Russ Ward Auto Body saves the day - Body Shops Near Me - Anaheim, California

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No good at all. Paint faded. I took it back they just did touch up and make it worth. I took it somewhere else to fix it!! read more

Russ Ward Auto Body - Body Shops Near Me - Anaheim, California

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I came to Russ Ward on 09/20/17 to get an estimate on some body damage done to my 2006 Scion XA. The driver who did the damage reversed into my car while it was parked and stated he would pay out of pocket for the repairs. So I decided to come to Russ ward because of the good reviews. When I first got there I was greeted by an older gentleman and a girl named Jessica. Jessica is the one who did the estimate on my car. As you will see in the pictures, the (minor) damage was done to the driver side front wing and front door. As a result, I was not able to open the door and Jessica offered to have it fixed on the spot for $10. This was a relief because I was crawling into my car from the passenger side!! As she was typing up my estimate, Jessica stated she would leave a note on it to deduct $10 from my total for fixing the dent - which I appreciated! Jessica was super friendly and engaged in conversation with me the entire time I was there. She made me feel welcomed and I felt reassured that she valued me as a potential customer! The other driver decided to go through his insurance instead of paying cash and when the time comes I will definitely be bringing my car here for the repairs! I cannot attest (yet) to the end results of repairs from Russ Ward Auto Body but I would definitely say to take negative reviews here with a grain of salt if they did not post pictures of what they are claiming. Thank you Russ Ward for the good experience! read more

Russ Ward Auto Body - The damage that I had an estimate done for on 09/20/17 - Body Shops Near Me - Anaheim, California

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Best place to fix your car. I fixed my white Honda after big crash and this the best place. Thank you Richard and God bless

Richard Ward did a great job of keeping me posted with the update. Quality of work was excellent and price was very competitive. Thanks Richard! read more

Excellent communication and workmanship, and empathetic people who provided regular status updates and quick turnaround. I highly recommend and would use again. Thank you! read more

Brought in my 2019 Corolla for an estimate. Price was fair especially considering the quality of the work. The work itself was done in about a week from the drop off date which was almost exactly the time frame I was given. Overall great body shop, please don't hesitate if your in the fence about heading on in for work to be done on your vehicle! read more

This body shop went above and beyond guys! My suburban was hit on the right rear passenger side back tire. It was a difficult repair but Russ Ward Auto Body took the job and excelled my expectations! They completed the project when they said they would and they even detailed my car! Oh my goodness, I was over the moon to get my car back looking better than ever! Thank you! read more

Russ Ward Auto Body - body repair on the rear panel by the tire and back door, looks brand new! thank you Russ Ward Auto Body Shop! - Body Shops Near Me - Anaheim, California