I have had two good experiences at this store. Staff are helpful, knowledgeable and efficient…read more They helped me procure a new phone and wireless access. I would recommend this store.

Good experience getting Pixel 3. But was sold a plan for screen proctector replacements. Finally…read moreneeded it after two years and they did not have any in stock and said they would order and call me and weeks latet have not heard from them

Just bizarre.... Whom I assume is an employee of the store, approached the counter where I was…read morestanding. Hair down to his mid-waist, fingernails nails I would estimate that 4 to 5 inches in length. This is the impression Verizon is making on me, which is a tad scary and a lot off-putting. He then pointed to an intern whom he advised was an intern who had absolutely no authority whatsoever, and, consequently, there was no point in talking to her. I am on a business account with my nephew's business, and, after advising this impressive Verizon employee (8 years of experience he informed me) )immediately advised me that he was not authorized to communicate with me. He then turns his back to me, walks away, and telephones my nephew. My nephew and I were not impressed. I then grabbed my phone(my problem was a crack in the front cover) and left the store. Verizon simply must not be interested in over-the-counter business in small retail. Absolutely disturbing.

Interaction #1: Employees at the store gave me incorrect information that caused me to be…read moreovercharged $300. Interaction #2: Even though there were no other customers in the store, the manager was annoyed to answer my questions and said I should call customer service instead of bringing my questions there. He passed me off to another (more pleasant) employee, left the store, and returned smelling strongly of marijuana. He then stood by and oversaw further mistaken adjustments to my account without noticing I was on the wrong plan for my situation. Interaction 3: The manager refused to take any responsibility for incorrect information given out by his employees and that he did not notice. He offered no assistance. He was rude and raised his voice. Resorting to phone customer service finally, I was only refunded $150 of $300. My advice: Go to any other Verizon location, not this one, or dial 611 for customer service rather than deal with incompetence and unpleasantness. Verizon should find a non-customer facing role for this current manager, train his much more pleasant employees so that they have correct information, and promote one of them into his position instead.

So far so good. They advertise cheaper than AT&T, but $20 more. But after two months, personal…read moreservice and never have to call Artificial Intelligence or wait for service. But, one downside is they have more people standing in line waiting than other carriers. But they do take care of you.

Thanks to Josh, I left there a happy camper!!! His service goes beyond awesome!! He helped me…read moretremendously. He was very kind and most helpful. He is very knowledgeable too.

Great service. Thank you for the assistance. I will definitely be back. Clean store and…read moreprofessional and efficient staff

When I went to this location earlier this year,I was promised a promotional price on a phone and a…read morecertain charge per month to pay off the phone is 24 months. I was told I could not just pay for the phone right there. When I got my first bill from Verizon, of course I was being charged full price for the phone device. Verizon's phone reps told me the promotional price I expected was for a plan that cost almost double what I was paying. They would not give me the promotional price I was promised. This is outright FRAUD. DO not trust the people working at this store or Verizon.

Do not buy X2 lithium ion motorcycle batteries here. I purchased one of these and it failed in less…read morethan a month, for no reason, it shut down while cranking and left me stranded. I first tried to take it back on the weekend, but their "customer service" is only available when the manager is there as the general employees are all that work the weekends and would not help me. Returned on Monday and after checking the battery and having it fail the current test, they still would not give me my money back. Manager referred to the owner, whom also refused to give me my money back. This is a defective product, backed by poor customer support. Specifically the Fairlawn, OH store. Would not recommend these guys to anyone.

Got the most amazing service! Not only did he find the right batteries, but helped me problem…read moresolve and fix my project! Above and beyond!

I am sad that aha is no longer open. I am not at all tech savvy but I could go into aha with total…read moretrust and confidence that I would not be screwed over or taken advantage of. There were even a couple of times where Joel took the time to trouble shoot and ultimately fix whatever the issue was and then offer no charge. Looking back, I wonder if this was possibly because my issue was minor- something that most people would be able to understand and therefore take care of on their own but either way, in this day and age, it's next to impossible to find that kind of generous kindness. As a thank you, I always tipped him. Yesterday I had to jump through hoops just to try to fix my phone and to buy a new phone. It was very stressful and annoying. The whole time I kept saying to my husband that I wished aha was still open. So Joel, if you see this, thank you and know that a lot of people miss aha!

Joel was awesome. He is always very helpful and informative, and is willing to go the extra mile…read morefor his customers. I have Simple Mobile that I got through him, and my partner is on Page Plus, also through him, and the service and phones are great - so much better than Boost that I had before. I'd highly recommend Aha! Wireless to anyone looking for better service (just not Boost), and a great price on repairs - my broken iPhone screen cost less than half the price of the Apple store, and I haven't had a problem since! Great job, guys!

Didn't catch his name, but the main dude working on the repairs was very friendly and helpful. Easy…read moreto talk to and understood what needed to be repaired. Fair prices compared to having a big corporation to send out to, fix it, and send it back. He was able to replace the front screen of my iPhone XS and my bf's XS Max for under $200. Also placed a new screen protector as well. Quick timing for both phones. Within an hour they were both done. :) I would recommend this place for fixing up a broken phone. ** Be alert of ur surroundings in this area

I was very impressed with the service I received. Needed a new iPhone X screen. Dropped my phone…read moreoff and was ready in an hour. Cost for my phone was under $100. The phone is working great and no issues with the new screen. I highly recommend checking them out. All prices are posted and was another plus for them.