If you need extremely fast, reliable, professional assistance for a cracked cell phone screen then…read morelook no further. Don't even waste your time googling other places, these place Is incredible. My cell phone was repaired in record time and at a very reasonable price. I highly recommend this business. They saved me from having to purchase a new phone and I am very grateful for their service and kindness. Blessings to you all and your business.

I took my IPhone 6 into this little kiosk, The reason I brought it in was because the screen was…read morepopping off the phone, and the LCD screen was broken. So I brought it in with ideas from others in my mind that this may or may not work. After bringing it in the phone looked perfectly fine but the screen was popped off a little on the phone. Didn't see it as that big of a deal.... Well it absolutely is because of it being popped off it will not allow me to press the space bar the number key or any send/return buttons at the bottom of the screen. These plexi glass screens that they put on the phones do not work. Be warned.

My adult child has a 12 Pro Max and one day his screen just stopped being responsive. Probably too…read moremuch scrolling and social media -- it's what the youngsters do all day, but I digress. In addition to the screen issue the thing wasn't charging properly. He would have to hold the cable at a 29 degree angle and wiggle it 5 times to make it charge. My husband dropped it off and the next day it was ready. The adult child was thrilled and I had to cough up the money. The gentleman who helped me was very thorough and explained everything. The screen comes with a one year warranty -- let's hope we won't need to use it. They also offer subscription plans to cover all the devices in your home. I'm seriously considering the plan as it does seem reasonable.

I had got a phone fixed here two months ago, have a screen protector and otter box I brought it in…read moreto see about warranty after there was some form of crack under the screen and it shows nothing on the screen plus only has sound and the guy says there was physical damage and it's not covered well come to find out it's because they use the cheapest screens they can find then he proceeds to claim the frame is bent lie to us and take away his reduced price out of obvious anger when I took it across the street they pointed the obvious sings of how cheap it really was and told the me frame was not bent at all especially since the iphone is titanium and hard to bend and it was the screen, I can see why they won't fix it under warranty but that's how they get you with a cheap screen that will probably break again and over priced service that they want you to come back to.

Cory has been a big help with my new phone. I which from Samsung 4g to Google Pixel 10 Pro XL Had…read morequestions on how things worked, needed to install, change things, update, Volume, Contacts, and should except changes when asked by the phone when I was home call him he set up an appt time to come in and took his time with me explained & showed me. As an older person sometimes we get it and sometimes we don't with this new tech stuff! Cory was every patient! I RECOMMEND him Highly and the store! Thank You Cory! Jackie R.

My old phone was on the 3G network. Spent 4 hours in 2 different T-mobile stores and 1 hour on the…read morephone, with no results - they could not migrate my phone from att to t-mobile, and they had no new phones in stock to sell me, but kept putting up roadblocks to continue using my phone. In 20 minutes, Dustin gave me options that fit my budget and free iphone 11s for switching. I had 2 new phones at the end of the week. It would have been quicker, but took an hour to migrate data - he was attentive and multi-tasking the whole time, especially since I kept adding things like screen covers and otterboxes. When my phone had an issue and I had to come back the next day, he did everything in his power and it was fixed before I left the store. Like any phone store, you need patience, but Dustin really knows his stuff. Would go back in a heartbeat.

I bought a MacPro computer here a couple of years ago, and since I've always been a PC person I…read moretook a chance and got the service warranty. Well, right in the (hopefully) middle of the pandemic I discovered I could no longer connect to the internet. After receiving my vaccine months later (I'm immune compromised) & took it into the Geek Squad service desk that is within the Customer Service area. (A really polite, masked salesperson directed me to where I needed to go.) I realized I was supposed to make an appointment, but thought maybe they would at least let me do that while I was there. There was only one Geek Squad rep who was taking care of another (very demanding customer about his phone). Eventually, as I was thinking about leaving so I could go home & make a valid appointment to come home, when one of the customer service ladies told me she could help me and waved me over. I apologized for not having an appt.,but she very politely told me not to worry. Honestly, I could go into all the details of our conversation but I'd rather just say it was a pleasant experience. Ranae (CSR) was helpful & it was decided that they would back everything, wipe the computer clean & reload all my software. It cost me $8.00 to purchase a thumb drive. (I didn't have to do that since I have backups on the cloud, but I'm extra careful. That was on Friday and by Sunday early afternoon I"d received a txt message letting me know I could pick up my laptop. It linked me to a site that had me make an appt window to pick it up. Matt, my CSR this time went over what had been done and was also great. We were done in about 10 minutes time. I got home and not only was my computer able to do what it hadn't before, but, they had also reloaded many of the items they said I could potentially lose. I just wanted to leave a 5 star review for this store because Ive shopped here many times & I've never experienced pushy or bad salespeople. If I tell someone I don't need help, they leave me alone. Yet, if I so need help I always get it and have never felt like I was being pushed to buy one thing over another. Because of this, I've probably spent at least $15,000 over the years from a 4K 60" tv to an $8 32GB thumb drive.

Very disappointed because NO HUMAN can answer a phone call seeking help with a computer transfer…read morethat was supposedly completed! NOT!!!

I was so nervous dropping off my MacBook because they didn't answer the phone and most of the…read morecommunication was through text message but Jaylen is the man no doubt about it. He was super responsive and sent me pictures as he was taking my Mac apart and when it was completed. Had to wait for parts but he kept updated with tracking info and was able to complete the repair the same day I dropped it off unlike most places. Definitely recommend jaylen and urban geek for any MacBook repair or anything techy I'm sure he can fix it

Hands down this company is the BEST!! Friendly service and a timely manner. I set the appointment…read moreup on website and he got back to me right away. I definitely recommend this company business for electronic repairs. My son is definitely satisfied and excited to play his game again. Your very friendly patient and I'm glad you were able to service me. If your looking for a great repair spot for electronics I highly recommend Urban Geek10/10.

The hinge on my laptop was broken and my dad had taken it in to get fixed. He repeatedly told the…read moreguy at the counter not to open it because it was causing the screen to pop out and the guy defiantly opened it anyway, causing my expensive touch screen to crack. A week later I came in to pick it up and I was obviously upset about my screen being cracked and the original problem not being fixed. The owner told me he wasn't paying to fix it and to not come back if I left with my tablet. smh. This is not how you should run a busines! I am so disappointed. I wouldn't recommend coming here. Best Buy can fix it faster and for cheaper. Now I have to pay to get the hinge fixed AND the screen repaired.

After striking out at the ATT store (sim failure on my iphone 11) We Fix solved my problem by…read moreinstalling a new SIM card reader. Awesome job and would 100% recommend to others needed smart phone repair.