My husband and I frequently stay in VRBO homes along the Russian River, and have had to contact Russian River Vacations Homes during several of our stays (for one reason or another). We have consistently been provided with immediate and excellent service; the agents are not only thoughtful, but have always resolved our issues quickly -- and engaged in creative "problem solving" when needed. Our recent stay was initially problematic. But thanks to the Russian River Vacation Homes staff -- our vacation went from being "challenging" to "fabulous" and we now can't wait to return to this vacation home. A special thanks (and kudos!) to Kim and Alyssa -- you guys are the best! read more

Recently I rented a cabin for the weekend through Russian River Vacation Homes. It was a beautiful cabin on the river called Casa Luna. The only problem is there is a Russian Orthodox Church next door at least 50 people in wall to wall tents camped in the driveway on the Saturday night. They were incredibly loud and singing church songs in Russian all night. The kids were literally running around screaming and throwing rocks next door at Casa Luna. It was very upsetting and all Russian River Vacation Homes said was sorry. They knew that this happens several times a year. I should have gotten my $ back. read more

If you appreciate impersonal and accusatory customer service while waiting on the phone during your vacation, then please stay with them. I stayed at one of their properties (called bed and biscuit) on Airbnb. I gave an average and honest rating of 3 stars due to the pool heating not working, and a few minor issues with the property. I mentioned that had the pool heating been working, we would probably had given the place a 4 stars. I gave a pretty honest review and they responded to the review with accusations that we had broken and tampered with the pool equipment, and did not even address our other concerns, even with the issues outside of the pool. During our stay, we kept waiting and kept calling to hear back from their customer service. No updates on the last day, no apology, and no pool service came. For a company that has very detailed instructions and paperwork, I wish they would have spent more time in understanding common courtesy and in better customer service training. Part of that is being accountable when you have an issue, and definitely doesn't include making excuses and blaming guests for issues with the property. Thanks but no thanks. Hope to hear from this place never. read more

Russian River Vacation Homes - Their idea of customer service is to accuse guests of tampering. No thanks. - Vacation Rental Agents Near Me - Guerneville, California

Disappointing is the word. From personal experience with several properties the property managers often fail to ensure the properties are safe, functional and well-maintained. Good advice -- Upon arrival test your mobile phone for connectivity and signal strenth, photograph premises in and out with time stamps, bring a couple of reliable flashlights with extra batteries, along with a working carbon monoxide detector and smoke detector for each bedroom and lounging area. Be sure to have fun when you're not protecting yourself from your rental :) read more

we rented a home from this company through VRBO that was filthy with a layer of dust so thick on the fans, base boards, and all the door and cabinet trims AND had an ant infestation and a yellow jacket nest on the inside of the window of the dining room. we were used to the standards of VRBO and had never had a bad experience until working with Russian River Vacation Homes. I would absolutely not rent a home this company manages unless you can inspect the home prior to giving them a deposit and paying. read more

We spent 10 days here in late Feb. 2021. Unfortunately, we had previously been booked for Xmas/NYE but due to the COVID shelter in place restrictions at the time, we had to reschedule. Fortunately, It was easy to change our dates. We stayed at Celia's Garden in Graton which was cozy, charming and well equipped. Our dog loved the porch and we loved the location and kitchen and hot tub. The only glitch was an incorrect key code at check-in which was resolved with a phone call. The place was spotless and everything was in working order. We have another upcoming reservation with RRVH at a different property. I will update the review if my opinion changes but I was impressed by the property and the Management company. read more

Russian River Vacation Homes - Bedroom - Vacation Rental Agents Near Me - Guerneville, California

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The Comfort Blend property is set on a beautiful forest backdrop. Plenty of balcony space for outdoor dining. It's very roomy. The 90 inch big screen TV was also awesome However, the beds were horrible. The moment we walked in we could see the deep sags in all the mattresses in the main house. Coupled with the noise of the self service car wash - I didn't get a wink of sleep the first night! My suggestion is that the owners build a wall to soundproof out the car wash noise. Downstairs in the garage is a huge game room. A group with older kids would love this space. Just outside is a quick path to the river too! Just an FYI, the hot tub is outside separate from the building. It's only accessible via a walk downstairs and around the building, The hot tub is a bit dated and could use an upgrade. Besides those recommendations the kitchen is well stocked with dishes, pots and pans, and all of the kitchen tools required. We made fabulous meals and had a great time browsing the shops nearby. read more

I rented the Sunshine Grove cottage for a staycation through Airbnb, managed by Russian River vacation homes. I have never had such a poorly maintained rental experience. The hot tub had brown froth with something that looked like vomit. The advertised fireplace was broken. Since these are highly advertised features, you would think they had been maintained. Instead a large part of our vacation time there was spent with them doing needed maintenance. read more

HORRIBLE CUSTOMER SERVICE! SECURITY & SANITATION CONCERNS. Read on for details... I booked this home for a week-long family get-away during COVID. Looking at their listing, I felt comfortable that they appeared to be taking COVID precautions seriously and they appeared to make themselves available, listing that they offered a 24/7 contact number for matters that came up after their offices closed. Unfortunately, we were surprised upon our arrival regarding both. We arrived on Saturday 3/27 just after 4pm to check-in to the residence and found the front door unlocked and the provided electronic door code incorrect. I called the office and spoke with someone who showed concern that the front door was unlocked and immediately provided a new code after verifying who I was. I asked her to email the code to the email used to make the reservation, which she said would be no problem. The email with the confirmation code never arrived. I called the office again to get the code emailed, but they'd closed for the day. Fortunately, the after hours staff was better at following through and changed the door code a second time before sending me the information I requested. In addition to providing me with a functioning access code, I also informed the after hours call taker that we found a lot of bugs, both dead and alive, throughout the house, in all of the rooms. She told me she would send a message to the management company and assured me that the office would be open again in the morning if someone did not contact me that evening. After hanging up with the after-hours call center, I discovered open bars of soap in one of the bathroom showers, one of which had hair stuck to it, as well as loose hair in the bathtub of the same bathroom. Expecting a call back from someone either that evening or the next morning, I didn't bother calling the 24/7 number again, thinking I'd inform them of the unclean bathroom issue when they called me back. Fast forward nearly 69 hours, I finally received a call from Mercedes at the property management company. I informed her of the unlocked and open property, the bugs, and the unclean bathroom. On the phone, she sounded apologetic and assured me she'd bring everything up to the office. Mercedes emailed me about an hour and a half later to inform me that "the house was cleaned a couple days before your arrival, and we had the inspector inspect the home just before you arrived. In their inspection report there is nothing that shows the house was not properly cleaned." She asked me to provide photos of the used hairy soap and the bathroom so they could look into it. After a few back and forth emails, Mercedes' response was as follows: "I have spoken with the office. Our inspector and our photos do not show any bugs or the bar of soap. However after your stay and our inspection of the house we will issue you a $25 dollar credit through Airbnb." Maybe I was being sensitive, but I took her response as her insinuating that I'd made up the claim about the used hairy soap since their inspector and photos didn't show it. If the hairy soap wasn't there when the inspector visited, then my conclusion could only be that someone else had been in the house between when their inspector visited and when I arrived...the front door was unlocked when I arrived, after all. I replied to Mercedes and asked to see the timestamped photos taken by their inspector and expressed my concerns both regarding their cleaning standards as well as their security standards. Based on what I found in the bathroom, I did not feel comfortable that the rest of the house had been properly cleaned. During the time of COVID, sanitation and security should be of the utmost importance. Unfortunately, River Homes has demonstrated that they are not. It's been 12 days since we checked out of the property and 15 since I replied to Mercedes' email. I was hoping that by giving her time to respond, I would hear back from her. I haven't heard anything...email or phone call. Who knows if I'll even get the $25 she promised me in her email. I was hoping for more since Airbnb's cleaning standards during COVID weren't met but was open to having a conversation with River Homes. Since they've chosen not to respond to me, I guess no conversation will be had. The location of the property was great and the house and its amenities were as promised. Unfortunately, customer service needs lots of work. I will never be staying with River Homes again. read more

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I chose Falling Leaf for our Sonoma Valley Vineyard trip because 1) unlike many rentals, the main seating looked comfortable, 2) it had a gas stove I could cook meals on, 3) I planned to use outdoor deck for grilling and 4) the gas heater would make it comfortable in cool March evenings. We arrived after dark but were able to make our way in okay - good instructions there. After settling in, I opened a bottle of wine ... but found just one tiny wine glass. In Sonoma Valley. The next day I bought groceries for our week's stay, and that evening tried to turn on the oven ... but it wouldn't light. Tried the burners ... wouldn't light. Tried the grill ... wouldn't light. Tried to put on a new gas tank but couldn't get the hose off it was screwed on so tight. Just for kicks, tried to light the gas warmer outside .. and naturally, that wouldn't light either. I reported all this immediately. Mercedes, bless her heart, ran out to buy wineglasses from a thirift store ... more tiny wine glasses. Said that's all they had in town ... which is admittedly tiny ... but am I not paying Russian River for a stocked house? Again ... wine glasses. In Sonoma Valley. Someone came out a few days later to fix the oven (yay) but they couldn't fix the burners. Got a hot plate instead (not yay). They did manage to replace the gas tank for the grill ... never did fix the gas heater. On top of this aggravation, while presumably on 'vacation' ... I didn't sleep well because some kind if critter(s) were scratching in the wall by my head. Every morning around 3am. Also ... the comfy-looking furniture? Its best days are behind it ... it looks good but has no support and sags horribly. Sit and sink about a foot in. We used every pillow in the house to provide support to sit, then bought the pillows back to bed at night. By Friday I was exhausted from lack of sleep and frustration, so we decided to cut our losses and just go home and left a night early. When I raised the fact that we were not able to enjoy the amenities we had purchased, I initially spoke to Justin. Justin said he'd think about it and get back to me. Three days later I called back, and Justin would be gone for a few more days. Spoke with Megen, who said she'd check with the owner and let me know. A week later I called her back, and she said they'd refund a night's stay. I told her I felt this was wholly inadequate and to reconsider ... and she said a night and a half was best she could do. I already left a night early, so a half-night's refund does not compensate for the week's lack of amenities, in my opinion. Its been three weeks since we left and I still haven't received a refund. I just called AGAIN and no one is answering the phone ... neither the main extension nor Megen. I've emailed Megen, no response. Buyer beware. read more

We have rented from this company 3 times. It's fine if you don't have any issues, which was true for our first two rental experiences. The homes were clean and as described. The 3rd time (this June, 2019) we rented a home that we had rented before. This time was awful. There is a next door neighbor that has an elderly woman living there. She screamed the most awful, horrible profanity to our teenage daughter and her friends. Then, to us. We called the management and the owner came out to check our house. He did not go to the neighbor. The son of the crazy woman was also screaming at us. We called management 3 times and ended up calling the police. Our daughter and her friends are well behaved, kind kids. They did not engage the screaming neighbor but went inside and hid. Literally. We didn't use the deck at all after the 3rd interaction because we didn't want to be outside. Here's the worst part: we asked the manager if they would discount our rental because of our horrible experience. They were helpful until we asked this of them. They agreed to give us $300 off the rental for our trouble with the neighbor. After that, we received news that there was "damage" in the house and that they needed to have "extra cleaning" done. Therefore we wouldn't be receiving all of our deposit back. "Coincidentally" the amount they were offering us was just barely over what our deposit was. I 100% am sure that we broke nothing and left the house as we always do. We even started the towels in the laundry for the housekeeper before we left and stripped the beds. I'm sad this happened because we would have rented from them again and again. Now I will go with an Airbnb. read more

READ THE NEG REVIEWS!!!!! You'll see a pattern of major issues: -broken appliances -bad response from the manager -blaming renters -misleading listings -missing amenities -failure to fix problems -refusing to reimburse losses -dirty & dumpy "vacation homes" Jordan and Kate are a pleasure to work with. The upper management is not so great. If you don't have any problems with leaking appliances, clogged showers, wobbly furniture, or a extra bathroom that is on the listing but doesn't exist ("bait and switch"!) I can imagine it's great since you don't have deal with the manager. We did and it's now going on weeks and the issue is still unresolved. Check their BBB rating! Tip: if you rent via TripAdvisor and you have any issues first call them they can help. Then call the managers. But call as soon as you have an issue! Don't wait there is a small window of time when they can intervene. Even if they say they will fix it call TA becausebin our case they did not and we waited and now TA says they can't help. read more

Russian River Vacation Homes - This listing says there are 3 bathrooms at this house, there are NOT. Isn't it illegal? - Vacation Rental Agents Near Me - Guerneville, California

Homeowners beware. Do not entrust your home to this group. 1. They overcharge or mis-charge for various items (sometimes they are just mistakes that they take forever to correct, but mostly they are ways to nickel and dime homeowners and hope you don't notice them on the monthly statements). I'm STILL waiting for my deposit and overcharges to be refunded since I fired them a year ago. 2. They pay absolutely no attention to your home. Guest damage is not reported or fixed. I went to my home after about a year in their hands and it was a nightmare. Broken stove, broken chairs, stains on the couch, ripped curtains. Awful. read more

This past weekend was my last stay with Russian River Homes. We were informed at the last minute that our property, which we'd booked specifically because of its amenities, wouldn't have a hot tub. When I called the office discuss a potential discount (or rebooking), Josh Lebovich kept raising his voice to talk over me and, ultimately, hung up on me. When I called back, thinking we'd been accidentally disconnected, he immediately began yelling, and when I tried to finish what I'd been saying on the previous call, he angrily hung up again. As you can imagine, I was too upset to call back a third time. My friend who was traveling with me worked with another employee to change our stay to another property, which was very poorly maintained, including a half-filled, dirty hot tub, many burned out light-bulbs and outlets that didn't work, broken speakers, etc. I purchased a package of coffee filters, so at least the next guests will be able to make coffee. Given their belligerent, unprofessional staff, I wasn't surprised by the property's condition, but do I feel a lot of sympathy for the homeowners, and am sad that my years of visiting various Russian River Homes had to end on this note. read more

I am an extremely picky traveler and usually prefer hotels. I can't even begin to express how happy I was walking into the property and also with the excellent service from Russian River Vacation Homes. My mother is visiting for a few months and I was looking for a peaceful place to get away with our family. Jordan helped us with our reservation. He was very nice and super quick to reply and take care of us. I had started on Airbnb and it was so exhausting waiting around for owners to get back to me with my questions, etc. I was so happy this rental was managed by a rental company so I could get an instant response. We were so surprised with the property. It's beautiful with a contemporary design, fully stocked with amenities, looks brand new, and it's like your own little oasis once you enter the gate.....and super clean! That's coming from a very meticulous person. The owners did an excellent job with their design and efficient setup. New TVs in almost every room, fully stocked kitchen, hot tub, BBQ, great outdoor space, and even little details like board games and an Xbox. I also love that it's all one level with a wonderful outdoor space (great for my toddler and my Mother). I have real estate experience, and this rental company does an excellent job. I received all of the info I needed prior to arrival and everything is communicated in the home binder as well. The home was stocked with everything you need and very clean and inviting upon arrival. Very happy with the property and service, and will be sure to come back to this property and/or rental company the next time we decide to do another trip in the area. read more

Eek! Methinks not. That would definitely be my reaction when it comes to booking a house through Russian River Vacation Homes again...the house itself was pretty fantastic with a new kitchen, big hot tub and a couple of huge decks for entertaining. Our main problem was that there was construction going on directly behind the house at 8am on Sat and Sun mornings! Not only was it noisy but the construction workers had a great view of our deck and it made the ladies in our group a little hesitant to lounge around outside. I know the rental agency probably couldn't do anything about the actual construction but we contacted them first thing Monday morning to let them know about it (just in case they didn't know already) and we still haven't heard back. And if they did know about it we thought it a bit shady that they didn't let us know and give us the option of choosing another house. When you're paying $600+ a night you'd expect first class accommodations and service - in our case Russian River Vacation Homes failed on both counts. read more

These cold nights scream hot tub weather to me! The even colder nights up by the Russian River demand hot-tubbing! Enter Russian River Vacation Homes. They have a wide variety of vacation homes in Guerneville, Forestville, and Cazadero that are available for short-term rental. You can visit their website to get a great overview of the different places available. Most of the houses have hot tubs and many of them allow dogs. Some are right on the river! There is a house for everyone. Want a quickie getaway? Looking for a week-long stay with family and/or friends? Need wireless internet because you will go into withdrawal without Yelp? They've got you covered! We choose "Pacha Mama" for our Thanksgiving getaway (or hideaway might be more like it) and loved it! The house could not have been more charming or welcoming. Even Webster, our dog, felt comfortable immediately and found a nice spot to nap after the drive up. I kept thinking how cool the owners must be, judging from the eclectic decor and selection of CDs and DVDs. We only wished it were a little more private. There were houses directly next door on either side. I swear, if I enjoyed my family and in-laws a little more, I would consider planning a big reunion up there in one of the bigger houses (one of the biggies has a guest house and a pool). Unfortunately, they all drive me a bit bonkers and I prefer the quiet getaways with hubby and dog. read more

We rented a great property at a great location from RRVH over the Memorial Day weekend and had a blast. When we arrived and had some problems opening the padlock on the hot tub, they had someone over in about 20 minutes to work it out for us. In fact, we had such a good time, that our friends rented the same house again for NYE. Everything went smashing (not actual smashing, nothing was broken) until we decided to leave and head for home. After about an hour on the road, our friends who had stayed at the house said that they could not find the second set of keys to the house. We promptly pulled over and looked through everything that had a pocket but could not find the keys. Upon arriving home we discovered that we did in fact have possession of said keys. At the bottom of a bag with a sleeping bag and a food processor. Go figure. In the meantime our friends had spent an unacceptable amount of time digging through the trash looking for the keys so that they could check out and get on with their wine tasting. When we contacted them to explain what had happened, I was prepared for the worst, i.e. that my friends who rented the house would get nailed with some sort of late fee or some forfeit of the security deposit, Dios no lo quiera. Instead I spoke with a very nice and understanding woman who assured me that as long as we got the keys back to them, it would be ok and that my friends would not have to forfeit their future children. In a world where businesses will tend to try and ring every drop they can from you, it was incredibly refreshing to deal with an outfit that treats their customers as human beings. We will be back for sure, and next time we will put some sort of GPS LiLo anklet on the damn keys. read more

I rented a property in the Russian River through AIRBNB. Then a day later - noticed the same house on this rental companies site for less money. When I called and spoke to Mercedes she said I can not cancel through AIRBNB and rebook through them. After questioning the validity of this statement a few more times - she said I could cancel and rebook as long as its done through another person in our party. HOWEVER if AIRBNB finds out and they penalize them - they will be billing our credit card for the penalty. OK. makes little sense - but, I agreed to it. She then quoted me what the trip would cost through them, and again I agreed to it. I then cancelled my reservation and called back to book with Mercedes at the price she quoted me. HOWEVER - when I called back - the price is now $700 more than what she quoted me the first time. She apologized - and said there is nothing she can do - and told me not only is the price $700 higher - but that we have to check out an hour earlier than what AIRBNB stated. ALL I HAVE TO SAY - Is ---- check their negative reviews. AND....IF YOU ARE AN OWNER of a property - maybe think twice about having this company handle your listing. read more

Redwood Creek Estates: Some family members and I spent a week at Redwood Creek and had the best time. The 1912 well appointed historical home has such a warm and comfortable atmosphere. It has a big beautiful yard with many little special spaces to be alone and relax. The pool area was great for sun and swimming. We were surrounded by trees and vegetable gardens. The front yard has an amazing 1,000 year old redwood tree! The rooms are decorated to the period of this old farm house. There is 4 rooms and 2 baths. They are old style with lots of antiques. We had ten people in our group and everyone had a comfortable bed to sleep in. Country Kitchen was great, plenty of room to just sit around the dinner table and talk and eat which we did a lot of! We had such a wonderful, happy, memorable vacation. I would recommend this home to anyone who loves staying in the wine country with the wonderful yester year atmosphere. Redwood Creek Estates located along Highway 116 across from Russian River Vineyard and Corks Restaurant & Winery. Wine tasting is just minutes in any direction. The Russian River is 3 minutes from the house and 30 minutes from the ocean. read more

If you are looking to rent on the Russian River, I suggest your go with these guys. I was looking for a place to celebrate a big birthday (ends with an 0) and wanted a homey place to stay. The people in the office really took my search to heart, suggesting several properties that might work and explaining the unique qualities and occupancy rules about each one. They cared about making my stay special. In addition the property I rented was super charming, very clean and well equipped. (it was Bella Ursula) I had called another local rental agency, which shall remain nameless, and they were not at all helpful in evaluating which property would meet my needs. read more

Stay far FAR away from Russian River Vacation Homes. This place is a disgrace... We are returning customers that have decided to call it quits, especially after our last home reservation. Sucks for you, not for us. Joke 1. We originally rented a home we've rented before only to follow up and have the office ladies say we didn't reserve the house when we've reserved the house the SAME weekend for the last few years. Why wouldn't they call us before they rented it to someone else? Don't expect an ounce of customer service from this place. They have NO CLUE what it means and need some serious help. Everything is YOUR fault, not theirs. Joke 2. We ended up renting the Riverside Lodge. Three days after our stay, we receive an email saying that we broke/ripped the hot tub cover. Keep in mind that upon arrival, we all commented on how old and worn the cover looked and that the hot tub water was DISGUSTING. It became clear really quick that this place is a SCAM. Apparently, the owner of the home and RR Rentals like to take advantage of people buying the $65 insurance coverage because we did do a thing to the hot tub cover. Don't expect your deposit back.... Joke 3. I don't want to fail to mention that the owner of the place monitored us the whole weekend. There are cameras around the house--which is just creepy when you are paying to stay at a vacation home. The office actually had the audacity to comment on the amount of empty alcohol containers there were in the trash and that we had 5 cars in the driveway. Are you kidding me??? WHY IS THIS YOUR BUSINESS? When I'm on vacation with friends and paying $500/night you better believe I'm going to enjoy a few brews. We rent around 10 vacation homes a year and have had really great luck with VRBO and Zaranga. This rental agency is a joke. Clearly. read more

River Rose Cottage: WE had a GREAT stay!!! The previous reviewer was a bit off with their review or perhaps the owner have fixed the problems because we found the master bed to be extremely comfortable as was the 2nd bed room, new pans and a beautiful blender that was great for the mango margaritas we had. True that you should bring your own CDs and Dvd's but stayed at another rental last year and they didn't provide any either...which isn't a big deal they have a redbox at safeway in town. The property itself is just beautiful, decks provide wonderful views of the river big backyard and the dock on the river was our favorite spot. I love the Russian River and if you do too, this is a great place to stay. read more

Russian River Vacation Homes - River Rose Cottage - Vacation Rental Agents Near Me - Guerneville, California

Just returned from a four-day stay at Casa Rosa with my family. The house was really nice and perfect for the six of us! The only disappointment was the beach right across the street was closed so we had to drive into town to go swimming at Johnson's. Would definitely stay there again! read more

Some friends and I rented the River Chelsea home this past weekend and although the home was nice, I was disappointed with the customer service. We spent $1224.00 for 2 nights at this home and unfortunately there was heavy construction at the neighboring fence line all day saturday and sunday. We were woken up at 8am both days of our vacation. The noise, smell, and construction workers peering down at us prevented us from using the yard (which was the biggest reason we chose this particular house). We didn't quite experience the "wonderful peace and tranquility" the home's website promised! Another issue is that the home was supposed to include a rowboat for our use. Unfortunately, there was no boat which we were looking forward to using. Anyway, I emailed the rental agency about the above issues and didn't hear a peep back. I expected maybe a credit, a small refund, an apology, an explanation, anything. But, instead, they chose to ignore the problem. I will try russian river getaways next time. They seem to have all good reviews on yelp! read more

I had a great 3 day stay at Fern Woods with my two best friends. The place was clean, the neighbors were friendly and kind, and the place itself is charming as heck. This is my third rental from Russian River Homes, and I have yet to have a bad experience. I will use this company again, and most certainly book this home again. read more

User beware. I reserved a house online for 2 nights and my reservation was accepted. 45 mins later, I got a call from them stating that there was "a glitch in their system" and there was actually a 4-night minimum on all their properties" and would I like to extend it or they could cancel my reservation? I calmly expressed my dissatisfaction and asked if there were any alternatives -- there were not. No offer of another property, no offer to split the difference and go for 3 nights...nothing, nada, zilch, zero. They could have the last and most awesome rental on the planet and I would opt for a tee-pee in a field instead of giving them my money. They have NO interest in customer service. read more

We stayed at Bella Casa and it was great! The living room is very spacious, the kitchen has all the cooking utensils you need. There are 3 bedrooms and 2 baths. One of the bedrooms is a master so the bathroom (tub & shower) are in there; the entrance to the patio is also from this bedroom. The only thing that creeped me out was the decor. My friend & I stayed in the room with two twin size beds and it was suppose to have a "country" feel but I felt like it was a room in The Shining. It was very clean though. We had 10 people and luckily, there are 2 queen size pull out beds in the living room (but they are a little soft). Even if you don't want to sleep on those, there is ample room to lay out your sleeping bag. Bella Casa is located in this small little quiet strip of homes. Quiet hours begin at 10 p.m. They even welcomed us with a bottle of wine! read more

Russian River Vacation Homes - Vacation Rental Agents Near Me - Guerneville, California

The staff here is very easy to get ahold of if ever you have an issue. I'm certain summer in the river can be overwhelming if a lot of issues crop up at once, but I have always found them reasonable to deal with and accommodating. I would recommend using Russian River Vacation Homes if you want to stay on or near the River! read more

We stayed at the little tortuga. Not worth the high amount we paid, we could stay at a 5 star luxury for that much. Where do I start. No hot water, dirty utensils, one space heater in living room, variety of hair on the bed/pillows/sheets/bathroom towels, dingy couches. Bugs galore and condensation no matter how many windows we opened. The place is so tiny that anyone over 5' 2" can't completely sit on the toilet and you will bump your toes and knees on the furniture trying to get around. The dishes were all scratched up plastic, even the wine glasses. The nonstick utensils had Teflon hanging off, not healthy for you. The whole house squeaks and caves under your steps, not sure if there's a foundation. It seems like it's just a storage unit turned into a home. I didn't even go upstairs. The front yard is enclosed completely although the neighbor fence is only ~3ft high. The yard has no grass, just bark and pine. It was horrible. I will never come back here. read more

The house itself was a pretty nice house and the proximity to downtown was great, but when you really started looking at the details it was in less-than-stellar shape, and the customer service is deplorable. The hot tub did not work at all, and they never called us back about it. We never got to use the hot tub. But the worst part was that they let POISON OAK grow all the way up the staircase that leads to the front door. I didn't know it was there because I didn't know what it looks like, but after I came home with poison oak all over my legs, my friend told me he saw it growing all over the stairs and deck area. Since I had stayed on the sidewalks whenever I went for a walk, I knew it had to be from those stairs - it was the only time I was near any plants the whole weekend. Poison oak and ivy should always be cleared from the immediate area surrounding a rental property. C'mon people! To top it off, the house wasn't cleaned well at all. Looked like the cleaning staff took a vacation there instead of cleaning it. After that they still kept our deposit. We'll NEVER use them again. read more

I would not rent from this company again. They kept our entire deposit for one rule we didn't follow in the contract when they didn't hold up a few things on their end of the bargain. Would not even meet me half way in trying to come to a resolution with them. House did not have enough sheets and pillows for us, thank goodness I threw some extras in the car. The hot tub did not work, we called a few times, first they said they would call us back, never heard from them again after we left a few messages. Our house also had poison oak growing on it, so some of my friends ended up having to go to the doctor. I'd rent from Russian River Getaways next time as I've had better experiences with them in the past. It's no surprise they have better Yelp feedback. read more

This company is very good to work with. Good communication, great people and very warm approach to a customer! We stayed in Humming Bird House and loved it there! Megan and Kayte were very friendly and professional. We will book more properties with Russian River Rentals. They have affordable prices, great service and comfortable properties! If you are afraid to be scammed by any agency. Write an email with the condition of the place or take pics when you check in. This way you will protect yourself from being accused of breaking smth ;) read more

Gville is a nice little town along the Russian River with not much to do. Closest beach is Johnson Beach which is fill with gravel instead of sand. Luckily, our guest house was nice and comfy. This is a beautiful 4 bed / 3 bath house that will sleep 10. Master bedroom is huge with a private balcony and jazzuci tub. Two of the rooms are with standard queen size beds and one with one queen and one bunk bed. If you plan on spending time at Johnson Beach, make sure you bring some cushion for your behind. read more

If you love petty ass neighbors than this is the spot for you. Neighbors taking pics of parked cars in the drive way. Not the company but the neighbors. We are allowed so many people and cars. Yet a crap ass neighbor thinks he's telling on us by taking pictures and emailing the company. We are not bothering, blocking or stopping anyone from anything. I will not use this company again and will stick with air b&b in the future. Sad cause it's such a lovely home and we were having a great time. Boo read more

We had a group of 3 couples and a couple teenagers. We stayed at the Riverside Lodge. It was Beautiful and as portrayed in pictures. Our group fished and caught. The beds were very comfortable and the bedding was clean. The kitchen was well equipped and roomy enough to have several people prepping at a time. The views were breathtaking and the morning fog was mystic. Oh and the hottub is a must do.. You'll love the Jets and superior seating. . We will be back. . The staff were very helpful even though I had many questions. . They kept in contact as did we if questions arose. I was pleasantly surprised at their attentiveness. . Thanks again for a Great time. read more

This place has everything you can think off, is absolutely amazing . Is a prefect place to go with friends / kids. Fully equipped kitchen , quite , fun and excellent location as well . Close to down town and Safeway !!! very very convenient. The rental place Russian River Vacation Homes was extremely professional and helpful . We will definitely rent this home again !!! Loved sooo much !!!!! read more

We had a group of 12 at Black Mountain in Forestville over the 4th of July for a week and very much appreciated the beauty of the land and the privacy we had there, the pool, the tub, the newly renovated pool house, and last not least the couple who live there, both not only super responsive & helpful, but heartful and personable. Everybody loved the comfort and quality of the furnishings; comfy rooms, comfy beds, great towels and sheets, generally things feel classy and put together with thoughtful consideration. THANK YOU !!! Ellen at the office was easy to work with, professional, and caring. They emailed during our stay to check and see if we needed anything because they were closing for the holiday-very thoughtful. We would love to come back but Balck Mountain is booking up quickly! read more

Yesterday we submitted a request to rent a house from this company for Christmas week, and thought we should make sure that the hot tub can be used during Covid. Long story, but come to find out the hot tub is not working. Mercedes, the gal working there, emailed us that "appliances do break down", and they hoped it would be working, but if not, we would be refunded $25 per night. We don't get it; it's over 2 months until our stay. Wouldn't you think they could get the hot tub fixed?? Sounds pretty hokey; we're demanding a refund and going to deal with a reputable company. (Plus, she didn't let us know it wasn't working; we had to ask.) read more

I've rented houses through Russian River Vacation Homes for over a decade now. Having grown up living in a small hotel on the Monterey Peninsula, I know the difference between regular customer service and superior service. Everyone at RRVH provides superior service and they always respond rapidly to any inquiry. Each time I visit Guerneville, I feel as though, "I'm coming home." What more could one ask for? read more