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    SoCo Vacation Rentals

    5.0 (1 review)
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    2 years ago

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    Russian River Rentals - Green Ridge Retreat

    Russian River Rentals

    (51 reviews)

    I checked in to one of their rentals 4 days ago and walked into a myriad of things that had just…read morenot been cleaned. I reported it right away and someone came out. We walked through the house and grounds. The couch smelled like mildew and dipped down in the middle, they'd left a dirty/orangey dish rack half cleaned just laying outside on a table next to a dirty paper towel and the cleaner, dust everywhere, pile of old bags under a kitchen island/chopping block. I started cleaning up bags and underneath was dusty and dirty and floor under that hadn't been cleaned at all...crumbs and stickiness on chopping block table, dog poo and trash in yard. Old bag and receipt on desk... it was like it had been half cleaned which was ridiculous because it was like 700 sq feet and no one had even done a sweep of the yard at all. The inspector and myself discussed lots of options. One he presented was a " febreze" of the mildewed couch and a vacuum of the unclean kitchen tile, which i found unacceptable. He did offer a clean the next day, which I had needed some time to think about, due to trusting his promise of that, the inconvenience, having to stay the night in a dirty house, and what that actually meant to this company. We discussed alternative lodging which I decided against asking about at all the next morning after going over the reviews here on Yelp and realizing there was no guarantee that any of their properties would be well maintained. I had used my entire summer savings (I'm a teacher), had my dogs and all supplies packed in the car, my family was planning a visit. Honestly, the location was great, the cabin was cute, and the yard would've been lovely. The listing promised an "enhanced clean" due to covid-19 and I had been counting on that to feel safe during this time. Even a thorough clean would've sufficed. I left about an hour after I checked in, which I would have NEVER done if I had felt at all comfortable with the situation at all, having no guarantee of a refund or a satisfactory resolution. I had emailed and called the night before and emailed again in the morning, deciding that the state of the place upon my arrival was unacceptable and I requested a refund. I had also taken some time to look at the Yelp reviews here which I should've done before I booked. I had relied on the listing reviews and my trust in Airbnb. The only response I got was from Star L., who is the one who has also responded dismissively to several of the bad reviews on this site, was that I should cancel the reservation and we'd proceed from there. There was no apology, no attempt to salvage my stay or reassurances from her about a future enhanced clean, or any kind of refund for my inconvenience or the failed check in. I canceled as she requested, hoping that would expedite my refund. She then responded that the inspector told her that the place was perfectly clean and he thought I just didn't like the place. She offered me a partial refund if they could re-book it. She told me that since I had asked about other accommodations when the inspector and I were trying to salvage the situation that meant I didn't like the place. I had never once expressed that I didn't like the place, to him, to her, on a voice mail or in writing. I was floored by Star L.'s response. The inspector saw the unclean parts of the house and garbage in the yard. He acknowledged them when speaking with me. He told my brother in law over the phone the next day that he had spent an hour an a half cleaning the place the day after I had left. It became a case of he said/she said. Ignoring that, I had pictures of the spots I had immediately reported to her and to Airbnb. She acknowledged none of that. I was told that no one believed that the place was unclean, and in so many words called a liar. You don't know me, she doesn't know me, but I'm not a liar. I had no ulterior motives. I would've given anything to have avoided this stress. I had even started cleaning up the place on my own before I discovered more and more areas that had been skipped by their cleaning crew. Airbnb is busy right now but I did get a hold of them. and they made things right by finally giving me a full refund, not Russian River Rentals. I think it's quite clear that this company has terrible customer service. Star L. dismissed me, her customer, as I've now seen her do in response to quite a few unhappy reviews on this site. No one should have to go through this with this company, especially during a time like this. It looks like some people have had quite nice experiences with their stays. But if you have an issue, I would strongly advise you to document everything as thoroughly as possible. Based on my recent experience, this company is untrustworthy, does not support or validate their renters (in my case, it was implied I was a liar several times) and takes no responsibility when it comes to dealing with any issues that may arise with your stay.

    This review relates to a stay at Seaton Hill House 10/29/11 for 5 harrowing nights…read more First of all, we requested the address for this home in advance so that we could map it. Russian River Rentals refused to give us the address until they had received payment for the entire stay. Secondly, and most importantly, the roads leading up to the "Seaton Hill House" vacation home are dangerous, unlighted, treacherous drop-offs which are barely passable. When we arrived the first evening, due to the traffic build-up on IH101, it was already dark. Even with the best directions, the road to this house is confusing, to say the least and it would not be an exaggeration to state that the road conditions threatened our lives. One of the passengers was forced to evacuate the vehicle and vomit. Every passenger in the car was in terror. We circled around and around the mountain, adding to the growing stress in the car, because there was no lighting to show us the number on the vacation home, and it was impossible to see (five people with great motivation to find it were unable to spot it). We passed it up several times, each time in more despair that we were going to be victims of the tiny dirt road with its twists and turns and its sheer cliffs. When we finally figured out by process of elimination regarding the neighboring addresses, finding it only after backtracking several times, in exhaustion and shot nerves, we realized that the only way to park was to back up a slanting gravel driveway. The driveway was pointed in each direction toward sheer drop-offs, as well, and was paved with dirt and gravel, which caused our vehicle to slip and slide. A mistake of only a few inches would have ended in a vehicle crash and injury to the driver. Once we exited our vehicle to bring in our luggage, we realized that the house was not fitted with any ramps and so we had to bring our luggage up many stairs which were built into the high sides of the hill. We had someone with emphysema with us, as well as the person who vomited out of fear and was so anxiety ridden that she was quite ill. My boyfriend tried to bring up everyone's luggage himself, as the only other male with us was the guest with emphysema. I took pity on my boyfriend and helped him carry the luggage part of the way, although afterward my back and neck were in pain. Once we entered the home, it became evident that the photos of the home on the Russian River website were deceptive, as was the description of the home and that not everything about the home had been disclosed. The photos caused the rooms to appear larger than they actually were and the kitchen was described as "gourmet" although there was nothing "gourmet" about the smallish kitchen. In addition, the sunroom has a floor that slants to one side. The bedrooms downstairs underneath the sunroom area had floors which also slanted, so that when you are in bed, you feel the bed slanting downward. The following day after our arrival, part of our vacation was spent in the emergency room in Santa Rosa at Kaiser. The person who had been made sick by the ascent up the mountain was still sick. She and her husband were forced to spend the greater part of the whole day in the emergency room treating the condition which was brought on by the road we had to travel each day. She was forced to take medication to alleviate the condition. There was no warning about the road conditions in the information posted on the Russian River Rentals website. I believe it was foreseeable that these roads could cause people to become ill when trying to travel them and potential guests at Seaton Hill House should be warned in the description of the home on the Russian River Rentals website. On Sunday evening, October 30, we attempted to grill dinner on the patio grill. The grill does not work. All 5 of us returned from our vacation much more stressed than when we left for vacation, due to the misleading and undisclosed conditions which we encountered

    RiverSea Getaways - The bathroom at RiverSea's Cottage

    RiverSea Getaways

    (5 reviews)

    My wife and I stayed in the Cottage with our smallish dog. Couldn't be happier with the space or…read morethe location. Kathy and Jim are great hosts and made us feel totally comfortable. We had some challenges getting to stay here, our first dates got cancelled because of a COVID SiP, our rebook got cancelled when fires in the area forced an evacuation but we persevered and are so happy that we did. We've already booked a return trip for a week this summer. Winter is a special time in the Russian River area. Even with rain, the area is beautiful, not many tourists to deal with and the locals are great. Summer is more crowded but the river beaches are alive then and all of the restaurants and bars will be open. Too bad some of them haven't survived COVID but new ones are sure to open.

    Jim & Kathy are the kindest people you will ever meet and their property is simply charming. We…read morestayed in the guest cottage near the front of the property. I love the Bed & Breakfast feel of this place. There are a couple of other guest rooms on the property that they rent out, and the owners also live there so you run into the other guests and owners from time to time. There are two cats and an ADORABLE chihuahua named Yoda Bella on the property too. There is a hot tub, a coastal redwood ring, a bamboo cave, a creek behind the property (bring your water shoes and you can walk all the way down the creek to the Russian River!) and plenty of hammocks to relax in. Highly recommended because of the great prices & friendly demeanor of the owners.

    Johnson's Beach & Resort - Cabin 2!

    Johnson's Beach & Resort

    (206 reviews)

    We never go out to this area for a getaway and were just in awe of the beauty that we have missed…read moreout on. We booked a cabin at Johnson's Beach and Resort. This location is so convenient to town shopping, exploring, great eats, karaoke and the best Bloody Mary that I have ever had. (I mention this drinks, as it is a short walk from the cabin we stayed at to Rivertime Restaurant). We thought the cabin was so cute and very rustic. I could actually see the ground below through the floor slats and the windows did not have screens but opened up to allow a breeze. It was a little warm, but the ceiling fan helped a little. There is a small deck off of the cabin and it is a nice area to sit and enjoy the sounds of the water, laughter from the nearby campers and the rustling of the leaves from the canopy of trees. I was unaware of what I had been missing out on, by not exploring this area. The people in the town were all so friendly and personable. It was my birthday and we had an intimate dinner, karaoke and beverages. Everything was close by and there was no need to get into the car to drive. This was a walking trip. The check in process was so easy and quick. The check out process was even quicker. I look forward to sharing this gem with my close friends and we have already talked about scheduling another getaway. Great job Johnson's Beach Resort! Until we meet again....

    If you've ever dreamed of paying resort prices to camp in what feels suspiciously like a crowded…read moreparking lot with a side of existential disappointment, Johnson's Beach Resort is the place for you. We booked two nights and managed to make it a whole 30 minutes before turning around and driving home, all the way back to Sacramento. The website (and a myriad of social media posts) sell a charming riverside camping experience. Reality? Imagine campsites packed so tightly together that you can practically borrow your neighbor's toothbrush without leaving your chair. The separation between sites appears to be measured in inches rather than feet. The glamping tents and tiny cabins on-site are also crammed together like someone lost a game of campground Tetris. Privacy is apparently considered an optional upgrade. As an added bonus, there was a large homeless encampment under the bridge crossing the Russian River right next to the tent camp sites. Along with it came the sounds, smells, and general atmosphere that definitely weren't featured in the promotional photos. The lodge rooms looked tired, run down, and in desperate need of some love. Calling this place "rustic" would be doing some Olympic level stretching. We arrived excited for a relaxing getaway and left 30 minutes later feeling like we'd been catfished by a campground. All of this, in addition to the cold reception of a locked lobby office door, and weird looks from sketchy people wandering around the "beach and resort". Yikes. 10 out of 10 would recommend... driving right past it. Save your money, save your vacation, and don't let the website photos or influencer posts fool you the way they fooled us.

    Russian River Hideaway - The Cabin...

    Russian River Hideaway

    (8 reviews)

    This was the perfect spot for my final summer getaway. Honestly, when I first looked at the…read morewebsite and saw that it was part of Summerhome Park and that there were activities for children, I was a bit skeptical about how much of a hideaway it would be for a group of adults. I imagined hearing children shrieking and playing all over the place. When we pulled up to the house, I was very happy to see that the community of homes is VERY spread out, so the home is pretty secluded. We walked up the stairs to find a very cozy home and guest house. The first night was spent cooking, drinking wine, and hanging out in the hot tub. The kitchen is well-stocked with utensils, so we cooked breakfast and dinner here each day. We were close to the river, so we spend the second day kayaking. The home has a TV/DVD player, so when we were exhausted in the evening, we could relax and watch movies or play some of the games available in the house. Wineries are not too far, so we spent the third day wine tasting. We had a great vacation, and we hope to return next summer!

    we had a great weekend there!…read more Unfortunately it rained but it was perfect weather in the hot tub. Its a good location - close to plenty of wineries and places to explore but tucked away in the woods so its quiet and private. The place is stocked with about anything you could need. seriously. I can't wait to come back in the summer as the large deck and outdoor brick grill will be perfect for an afternoon of soaking up the sun. i would definitely recommend this spot.

    SoCo Vacation Rentals - propertymgmt - Updated June 2026

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