Cheryl and Scott did a great job with a dog door built into the screen. went over and above with…read moregreat service.

My Birthday was in February. I failed to use my Birthday coupon during the month of February but…read moredid make a purchase. I called and they would not honor the coupon after the expiration date. I understand that the purpose of the expiration date but this poor custom service. That and their high prices is why we shop Menards or Home Depot for most products.

I prefer to shop at Ace when I can. For one thing it's close and convenient. For another, those…read moregiant hardware places, while they do have more selection, funnel your money into places that I don't want to support. Plus, your supporting the local community. It's a win-win. I stop in here whenever I need something in a pinch. Closet light burned out? Need to hang a gifted photo? Doing some yard work? This is a good one stop shop for any house project. Plus it's not the size of a football field (again, less selection is really my only criticism) so you can get in and out with what you need quickly. Around this season I'm mostly working on my yard and garden. I stopped in to grab some garden soil on sale, it saved me about 4 bucks a bag compared to the competition. It's all outside so you tell them what you want inside and they look it up, you pay, then you head back out to grab your items. They help you load your car if you need it as well. Excellent service from Starr at the register, she found the numbers and sales for everything I was buying. The young gentleman who helped me load my car was great too. It's nice to see professional hardworking kids with big smiles. I've had keys made here, I've had a window screen repaired as well. Never had any problems. This is definitely a good option no matter what project your working on.

Wonderful customer service at this Ace from all associates,but especially Zach who went out of his…read moreway to help me with my flag.

I was pleasantly surprised with the superb customer service when I visited that location. My first…read moretime, and definitely will not be the last. I requested help with a "broken" glass windows frame into the store for repair. The worker with no hesitation followed me outside to my car and provided me that assistance! While inside at the service desk, Roger was so friendly and courteous as he helped me with fixing the problem. He also gave me more help with locating other items in the store. As I went to the paint department, I also received great customer service in picking the necessary items. Wow! Such attention to a customer and it did not stop there...... the cashier also assisted me in getting a much needed drink I was looking for. Everyone I came in contact that day was so so so courteous and willing to help. This was worth noting. I found all I was looking for and prices were very reasonable. A very pleasant day at this Ace in Libertyville.

What a hidden gem! I stopped by  Ace Hardware on a whim to pick up some soil--usually, I default to…read morethe big box stores like Home Depot, but I'm so glad I gave this place a shot. I was in and out for soil... or so I thought. I ended up stumbling across their clearance section, and let me tell you--it's a goldmine. They had lighting and other household gear marked down to 60% off retail. I scored four awesome headlamps for a fraction of the price. It's not something I planned for, but I'm definitely not mad about it. I believe it was Bill or Phil who helped me out--he was incredibly helpful and knowledgeable. I asked about grow lights, and not only did he make a solid recommendation, but he also walked me over to the right section. That kind of personal service is rare these days, and it left a great impression. One thing I noticed, though, was that the older staff members were genuinely friendly and helpful. They greeted me, engaged in conversation, and seemed to take pride in being there. In contrast, the younger staff felt a little checked out... not rude, but they were kind of low energy and not particularly invested. This is not a dealbreaker, but it is worth mentioning. The fantastic selection of hidden deals, and some of the best soil prices I've seen in town. It's clear that this Ace cares about its regulars and offers value that goes beyond convenience. Pro tip: Always check the clearance aisle--you will find something you didn't know you needed!

Few interactions I have had with this location have been poor. Specifically with service. Last two…read morepeople that answered their phone need significantly more training on how to greet a customer and provide help and solutions.

Adam helped me find the correct part for my toro snowblower. He is very knowledgable. I appreciate…read morethe time he took to explain the installation. He is a true helpful hardware man.

The Store has everything. The people who work there are eager to help. It's my favorite store.read more

Millens has gotten even better over the past year or so. I used to go there only when I needed…read morethings immediately. Now it's my first stop. Saves me tons of time. Their sump pump parts and plumbing sections are great. They've rekeyed my locks before. Some of the sales assistants know more than others but at least one of them always has the answer. Plus, if I just want to know where to find something and I don't ask for any opinions, they leave me alone. Perfect!!! The prices are fair and well worth it because time is money.

Jessie and everyone in the shop did an amazing job on trying to make a key for my Honda Navi. When…read moreeveryone else couldn't do it these guys were able to get it done will definitely be coming back here for all my lock-key and safe needs.

Awesome spot. Definitely check this out for all your key/lock needs! They have amazing service, I…read morereally appreciated the help with my vending machine. It was quite stuck but the worker was dedicated to get it unlocked for me which I really appreciated. Also, their pricing is unmatched. I called multiple places prior to this for rates, this spot had the best pricing by far! Can't recommend enough.