Two employees went way beyond helpful. Had to replace serpentine belt on my truck but didn't have the correct tool todo so. Learned from these two that the store has a rental policy for tools and refunds your money when tools are returned. They didn't have to mention this and instead try to sell me what I needed. They didn't and I commend them for this. Job is done, tool returned, and I am very grateful. read more

At 6:30 in the morning while I was mowing a commercial property, obviously no homes around to wake up residents, my large commercial mower hydro fitting snap off of the transmission cooler. Hydro Oil went everywhere and I was really in a tight spot. I couldn't move the machine. I knew I needed I'm Barb fitting and clams. All the auto parts I called were closed. I knew it was too early but I tried anyway. I called this particular location and the store manager, Rob, answered even though they weren't open. He assured me they probably had what I needed. I was out there 25 minutes later and got everything I needed before most shops were even open. Rob really saved me! Thanks again Rob! I don't live near here but anytime I need anything I'll definitely try here first. Excellent service and excellent communication! read more

I came to this store today to get oil for the car . Girl by name Ashley , gave me the wrong g oil and filter , even though I gave all the car information. When I came back , she didn't even say sorry , she said behind my back that I have an attitude. If you want to have costumers in your store , you don't give them attitude. I was very disappointed in this location. I would not recommend anyone to come there . read more

Convenient location. Helpful staff. Rarely a wait. Easy to find items in store. If they don't have something in stock which has only happened once they were able to source it same day if I needed. read more

Very friendly staff. Went in to get wiper fluid and a cleaner for some hardened bird droppings, and staff found me a well priced option. Most importantly, I never felt talked down to because I'm not a gear head. (Too many auto stores have staff that treat you like an idiot) One note of caution: there is no separate area of the store for professional/mechanic sales, so you may end up waiting at the counter because they're stuck taking a phone order. read more

I had a WONDERFUL EXPERIENCE with Bob the manager. He went beyond to help me with everything that was going on. He called the auto dealership and found out there was a recall on my car. He didn't have to do that..he went beyond. . His customer service is amazing. The parts department at dealership told me no recall wanted to charge me 450.00 dollars. Because of Bob I got it the entire repair for free I will tell everyone about him. How anyone could write a negative review is beyond me. Thanks Bob. read more

We bought a battery for my son's car a little over a year ago. Started having problems with car not starting. Took the battery in to be checked. Bad battery. They exchanged the battery (which was under warranty) for a new one, no questions asked, and we were out the door in about 10 minutes. Quick, easy and painless. read more

Purchased a battery for my Buick on Saturday only 1 person working in the store , female clerk ask me to return on Sunday after 10;00am and help would be in to install Battery. Show up at 10;00am and again only 1 person working and the male clerk was busy playing with his phone and stated sorry dude no one here but me . Cant leave the desk alone . So i returned the battery and purchased one from the Firestone store across the parking lot. No way to run a retail store ether staff it properly or close it. And the new battery from Firestone was 22.00 less INSTALLED. SORRY DUDE ! read more

WARNING!!!!! UNDER NEW MANAGEMENT!!! If I Could give this review no stars I would, however Yelp won't let me do that. As a female it's important to feel comfortable when having car issues in seeking assistance with people you can trust.The former manager Danny was awesome! He seemed to really love what he did and was knowledgable, helpful, and provided great customer service to my Husband and I. I would even go into the store by myself without the husband to get assistance from Danny. Fast forward to last Monday ....MLK Day. My husband couldn't get our civic to start. He took our other car and told me to go and ask for Danny the manager. It was clear we needed a new battery because the factory battery was in the car still. I entered the store asking for Danny the manager.....Bob who is the new manager said Danny is no longer working with the company. I was sad to hear this and asked what happened. Danny went back into the field of graphic arts. Ok, fine I'll get my battery, have it installed, and go....no big deal.....WRONG!!! Bob provided horrific customer service if that's what you would even call it, disrespectful, arrogant, condescending, and completely unprofessional. I called my husband two aisles down from where Bob was upfront to ask him which battery we should do two year or three year. I spoke very softly to my husband on the phone and also let him know of Danny's disappearance. When I got off the phone Bob says ok I entered exactly the kind of battery you want. I asked him how he knew and he said he was listening to my conversation I had with my husband!! SERIOUSLY?!!! Now this is where the real fun begins......it was 10:45 in the morning and Bob tells me my battery can't be installed for another two hours because he doesn't have any staff in the store yet....in the meantime when I walked in I saw him yelling out to someone working in the back. He used an excuse of not having heat working all weekend in the store as his reason for not having staff today. How can a retail store not be staffed properly is beyond me! All of a sudden miraculously an employee was en route to the store to install my battery in 15 min. Ok, fine I'll wait until the employee arrives to get my battery installed. During my wait Bob was kind enough to break staff confidentiality by telling me the employee has a grandmother with Alzheimer's she is caring for. I mean that's sad but it's not necessary to tell me this. I just want to get my battery installed and go. He starts talking sports with me as we wait for the staff member to arrive. Luckily, I know a lot about football from my husband. While talking football Bob was so classy and so professional (sarcasm) to use the female derogatory word for female genitals that starts with a "P" and ends with a "Y". I was completely disgusted by Bob and wanted to get out of there ASAP! Finally the employee arrived and Bob went over to ask her if she could install the battery in my car. She obviously didn't want to so Bob asked me to pull my car up to the front of the store because he doesn't want his staff to be going out to the parking lot. Bob complained the ENTIRE time during the installation of my battery of what a pain it is to install batteries into Civics. He asked me where I go usually to get my car fixed and I told him our good friend is a mechanic and gives us really good deals when we see him. Bob was kind enough to say he still gets his money from you don't worry. Then he says if he's so great why didn't you go see him instead. I said to good ol' Bob I would've loved to have seen him but he is out in Crystal Lake and this store is a block away from my home. I take it that Bob is incredibly lazy because he dropped a red cover that sits on top of the battery then he said to me "oh, you don't need that". Are you serious?! I told Bob that my husband Drives this vehicle majority of the time and will be upset if everything is not put back where it originally belonged. He told me to back up the car so he could bend down and get the piece. I left the store feeling extremely upset with Bob. I had never felt so disrespected, uncomfortable, and ridiculed by a MANAGER in my entire life!! I called my husband and told him everything that happened. He was very upset and wanted to stop by the store and give Bob a piece of his mind. I told my husband I'll call corporate when I get home. I spoke with Sergio at their corporate location located in Missouri. I told Sergio everything that happened. He apologized and told me a district manager will return my call. I thought it would take a few days to hear from a district manager. Within about 30 min Jose the district manager contacted me. I told him everything that happened. Jose apologized and said he was shocked with how Bob was towards me. I asked Jose how long Bob has been with the company and he says he is close to the 90 day mark. I told Jose he better make some management changes or else he's going to lose a lot more customers read more

I dont know what that crazy lady is talking about in the novel she wrote about how bob the manager has horriable customer service. I just went in for an air filter and havent been in this location when bob has been working before. Bob helped me promptly and set me up with a rewards card. Before i left i got in a small conversation with rob just about random stuff like he was a freind. This guy has great customer service and sales skills. Im a restuarnt manager so I can appreciate another mana read more

This place has just about everything you'll need for your car and has a good selection of parts too. They loan out tools that you can use and the staff is friendly and helpful. They are very knowledgeable and will help you find what you need. read more

Staff is nice but I went her to get my car key battery changed and they broke the plastic on my key while doing it. Then claimed it was because the key was weak...Really? Should have gotten it done at the auto dealership :( read more

Manager Bob was rude, disrespectful, and inconsiderate towards the customers. I do not recommend coming into that store to look for services if that man is there. read more

My wife took our BMW to this location to get the computer scanned and was told that no O'reilly has never had the tools to scan a BMW. Funny how the Fox Lake store did with no problem. This guy had unnecessary attitude and was wrong. We spoke with another O'reilly location and even they complained about the service at this store. Don't waste your time here, go the location at Rand and Dundee. read more

I have come here a couple times now and each time the employees have been phenomenal at talking to me about what I want to do with my car and what I need to do. Fantastic place! read more

Utterly amazing. Had some issues putting together an order online so I gave the store a call and the store owner, Bob, was incredibly polite, helpful, and accommodating. Took down all the product numbers and set the items aside for me to come by after work. Like another reviewer said - it felt like talking to an old friend!! Thank you for an excellent experience!!! read more