Went to get a Christmas tree today (Sunday) and had the pleasure of getting helped by Daniel who…read morealso assisted us with prepping our tree. He was very polite and respectful. Only thing I would like for Menards to work on is getting him a better saw so he's able to cut the trunks easier. He was given this little blade that was very difficult for him to cut the tree trunks with. He stated he's not allowed to use power tools because of being under 18. Menards, give him a saw with a stronger blade at least. That thin blade was extremely flimsy. Everything else was great though. ***clap***

We purchased a ceiling fan, but when we got it home and opened the box, we could see that it had…read morebeen used and repackaged. Parts were carelessly thrown in the box and the bags with the hardware were opened and parts missing needed for assembly. It seems that someone at Menards knowingly did this, hoping that the unsuspecting buyer would just deal with it. We were also ready to purchase a new sliding glass door there but there was no one to help us, so we ultimately gave up. Never had that problem at Lowes! BUYER BEWARE - IT'S PROFITS OVER PEOPLE AT THAT STORE.

I took my key fob to Ace to get the battery replaced. The man behind the counter open the fob up…read more And installed the battery but while opening the fob he broke it. And handed it back to me. I talked to the manager he said he would get me a new case. Went today to pick it up.it was the wrong case. I ask him if I could get the right case and if he would pay for it . He told me no it broke because it was old. If it was old they should have never put a battery in it. Regardless they still broke it. Just beware of this.

I dont shop at Ace often. I went in there a few days ago. I was very pleased. I was heading up to…read morepay and the cashier was sweeping noticed me right away and rushed to the register. She was very sweet, friendly personable answered additional questioned I had. Was very efficient and quick ringing me up. I want to thank Britney for making my experience awesome. I wish more places had employees like her. I will be shopping her more often because of the service she provided.

So I shop here from time to time when I need things for the home. I've bought lots of odds and ends…read morehere over the years like dirt, mulch, bricks, appliances, housewares, light bulbs, fixtures and so on. It's a decent selection and I very much like their garden section during the warm months. They have a good selection of all seasonal decorations actually. I'm not a big fan of the corporate entity, ill say that, but this location does a good job handling the day to day stuff. I've never had an issue with staff not knowing something, they seem well trained. They have their local competitors, and I do think some other local spots are cheaper, but for some quick spring cleaning prep or a home project Home Depot is a reliable option.

I told myself don't go to Home Depot in round lake 1109 am…read moregarden not open Customer service told me because they don't have enough help You won't have any payroll if u don't have sales

Wonderful customer service at this Ace from all associates,but especially Zach who went out of his…read moreway to help me with my flag.

I prefer to shop at Ace when I can. For one thing it's close and convenient. For another, those…read moregiant hardware places, while they do have more selection, funnel your money into places that I don't want to support. Plus, your supporting the local community. It's a win-win. I stop in here whenever I need something in a pinch. Closet light burned out? Need to hang a gifted photo? Doing some yard work? This is a good one stop shop for any house project. Plus it's not the size of a football field (again, less selection is really my only criticism) so you can get in and out with what you need quickly. Around this season I'm mostly working on my yard and garden. I stopped in to grab some garden soil on sale, it saved me about 4 bucks a bag compared to the competition. It's all outside so you tell them what you want inside and they look it up, you pay, then you head back out to grab your items. They help you load your car if you need it as well. Excellent service from Starr at the register, she found the numbers and sales for everything I was buying. The young gentleman who helped me load my car was great too. It's nice to see professional hardworking kids with big smiles. I've had keys made here, I've had a window screen repaired as well. Never had any problems. This is definitely a good option no matter what project your working on.

Great experience, awesome staff and what I needed in stock. Prices are compatible with other…read moreretailers in the area..

Richards Building Supply is a wholesale company that caters to mainly contractors. They do assist…read morehome owners from time to time. Stock product is primarily roofing and siding.. Other items they sell such as doors, windows, cabinets, decking, stone and stone type product along with a few other items are all special order and will have lead times to them. Going to this site is always most helpful if you have full information on hand in order for people to assist you. Because of the specialty products offered and stock products the sales people are very knowledgeable and are very helpful if someone has full information in order to help them.

Me and my buddies had to stop at this Menards late on a Saturday. It was very empty after we found…read morewhat we were looking for we wanted to walk around for a bit not even 5 minutes after going to the story we were confronted by employees questioning why we were messing around in the store(which we were not) the following Tuesday when we were there again looking at cabinets an employee came and cursed use out for apparently "messing around" not even 10 minutes later another employee came over and said "we know who you guys are and all the messing around you guys have been doing" we were very confused and upset definitely will not be shopping at this Menards again very disappointed and will definitely be contacting a higher up at Menards

I bought the prefinished shiplap in. White. I had the product up less than six months and the…read morefinish started bubbling. It turns out that it's a plastic coating on the wood and it did not hold up to the moisture in the bathroom. Nowhere on the shelf or on any label, does it say not to use in the bathroom. I then contacted Menards, which then pushed me off to the manufacturer who has jacked me around now for many months asking me to keep sending more information just to get around paying me back for the product. Do not buy this product at Menards.

Excellent tools for the money. A good replacement for SEARS hardware, lots of selection.read more

I received prompt, and courteous help with a problem today. I had a defective tool. Juan…read morerectified the problem , and was assisted by Travis. Appreciate the friendly treatment.

Worst store ever. Why would you receive a "gift card" and not be able to use it because it is…read moreassociated with the id of the person who bought it. Not the person who received it. Absolutely stupid. Home Depot never ceases to disappointment me every time i walk into that store. I will not shop this store anymore. Menards has my business from now on. Im done with idiotic policies that make no sense. I had to give at least 1 star but they dont deserve even one star.

The customer service in the appliance department was outstanding! But the dishwasher sold to me…read moreturned out to be refurbished scratched and/or dented. Six dishwashers later I still couldn't get a good one. Please take a pass on buying an appliance here. Even though most of installers were ok, there was one in particular that was terrible. It's a crapshoot. Go somewhere else to buy your appliance. Ended up, keeping a scratched appliance just because I couldn't take a seventh delivery.

I needed to purchase a few bales of hay for my garden beds and bales of straw to cover my backyard…read morelawn to keep the dogs' paws from getting too muddy. Prices are reasonable. This store is perfect for buying these sort of things. It was my first time there; so, I found them to be quite helpful, polite and efficient. You just go inside and pay, drive your truck to the loading areas, someone loads your items and you're on your way!

This place typically has the lowest prices you'll find, but their customer service is not good…read more I've had a number of interactions here that have left me feeling bad and not wanting to shop here anymore. 1) There was a time when they weren't sure if they had my dog's food in stock. They called the back to see if they had it, and it was a lot of back and forth about whether or not they had it. The phone call ended with them saying it was out of stock. Then a minute later they called and said they did have it after all. So I pay and pull around back, only to be told they don't have it and I would have to get a refund. This was followed by "just kidding." I was prepared to let this go, but the other interactions on top of this...it all adds up. 2) My dog hates car rides, so I put my sleeping bag on the back seat for her. It smells like me and calms her down. Someone working in the warehouse saw it and asked me if I'm homeless and live in my car, as he laughed. 3) Someone gifted me a bag of dog food in the correct brand and wrong line of food. I brought it here (unopened and brand new) to exchange it for the correct one, and was told I couldn't do that, because I had no proof it was from there, and they don't know how it's stored. This would make sense if they didn't take their own product back either, because they also don't know how the person stored it. They told me I was trying to get a free bag of food from them, which makes zero sense, considering I was trying to exchange an unopened unexpired product that actually cost more than the one I wanted, and I didn't even want the difference given back to me. It didn't matter to them I'm a long time customer of theirs. They treated me like I just randomly walked in off of the street and was demanding they hand me a free bag of food for nothing. 4) I purchased a bag of dog food, and afterwards, realized there was a small hole in the bag. I brought it back to them, and they told me if I kept the bag they would refund me $1. One dollar. They have raised the price of my dog's food by $10 per bag in the last six months or so, when it has remained the same price everywhere else. They are now about the same price as any other brick and mortar or online store. I will be taking my business elsewhere.