I bought a wood burning stove insert, and I had great service. They were very knowledgeable and helped me select a model that worked in my space. The customer service is excellent. I worked with Bryan and he was great, he is very responsive and helpful. The installers they work with are great also. read more

Brian has been very helpful and easy to communicate with as we figure out a fireplace solution.

Highly recommend this business for your stone and brick needs. I worked with Bryan who was very knowledgeable and patient as we researched and looked at all the options for our pathways. We are having the Lompoc Cobblestone installed today and it is clear we made a good decision. Thanks Bryan and Rustic Brick for the guidance! read more

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Rustic Brick is all about exactly what's in their title - bricks and all things brick related. It may sound like a specialty store, but I actually discovered tons of inspiration when visiting here for the first time. I needed a small order of bricks for a yard project. I was looking for a classic brick in a certain width to use as a border along the edge of a planter bed. Right off the bat, I was greeted and helped by Brian, an outgoing and positive guy who enthusiastically showed me around and quickly helped me locate what I was looking for. They have a large yard attached to their showroom and you can drive in, pick up however many bricks or stones you need and be on your way without a fuss. I was also able to take some time to peruse the showroom. Here they have some wonderful indoor and outdoor fireplace displays, some finer interior decor and a bunch of beautiful tiles that could be used in a ton of projects. I actually called my wife to tell her about the ideas the showroom was giving me. Based on this experience, I'll most certainly be back to try them again. If it's bricks you need, this is your spot. read more

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I browsed for and purchased some stone fireplace veneer from Bryan at Rustic Brick; he displayed top notch customer service throughout the process of viewing their samples, obtaining pricing info, ordering and fulfillment. A+++ read more

Just had our Rasmussen Gas Log set installed. Bryan was very helpful, communication was great, and their installer, Bob Leak, is top-notch and very reasonably priced. We are so happy we chose Rustic Brick and Fireplace for our fireplace upgrade. We'll be enjoying it for years! read more

I love these guys. Just built a pizza oven & these guys had the firebrick I needed. The yard guy who rang me up & then helped me load my bricks is really cool & was knowledgeable about the questions I had. If I ever need landscaping materials in the future, I know where I'll be going... read more

Absolutely horrible customer service! I recently visited this store looking to purchase an electric fireplace insert. Not only was the salesman absolutely zero help, he was very dismissive when I asked him for assistance and immediately walked away. At the time there was only one other customer in the store, who was being assisted by another saleswoman. I will not be returning and instead made a $3000+ purchase elsewhere. read more

We have been a customer for over 20 years and keep coming back. The owner Mike always goes out of his way to make sure you're satisfied. Recently we worked with Bryan. Bryan is pleasant, very friendly and accommodating. We ordered wall block, caps and pavers. He has been diligent and resourceful, always getting back to us promptly. Finally not only has Rustic Brick been an enjoyable experience but we also know we get a fair price. We guarantee you will not be disappointed! read more

I worked with Brian Willoughby, one of their sales people, trying to find an outdoor fireplace. I wasn't able to buy from rustic brick and fireplace, but Brian was absolutely superb in his efforts, communication, and salespersonship. He went above the board to try to make something happen and he truly deserves huge accolades. I can't speak for the other sales staff, but if they are half as good as Brian, they have a fantastic staff. I've been so impressed that we will go back to rustic brick for any other brick or fireplace needs we might have. Thank you Brian! read more

What a pleasure to shop where people know what Customer Service is! Use them every chance I get. read more

Picked up a dozen split firebricks last week. The service was friendly and helpful. I got help bringing the bricks to my trunk. He even recommended a specialized mortar supplier that I might need for my project in the next phase. I was only looking for the firebricks, but the showroom and yard were accessibly and appeared diverse. Between Rustic Brick & Stone and Dal-tile, I should be able to find anything I need around Sacramento. read more

We just completed some renovations to our home. Choosing the right materials and products--stone for our entry way--floor and exterior walls, different stone for our patios, and a new fireplace--was such a challenge (almost talking divorce courts haha!)--but the staff at Rustic Brick were really amazing. They explained the pros and cons as well as the "hidden" costs of different materials and products to help us make the decisions that were right for us. We are very satisfied with how they helped us and especially with the outcome! read more

Yes, I went shopping for rocks and this place has lots of them and a great variety too. read more

Rustic Brick & Fireplace - Building Supplies Near Me - Sacramento, California

Even though Rustic Brick and Fireplace is one of my smaller accounts , they are one of my favorite to work with. Brian Willoughby heads up the fireplace division. Brian is absolutely a fantastic person to deal with. He is very thorough with his pre-site visit and has excellent follow up. Sometimes smaller is better when it comes to companies, and these guys are great! read more

I tried to get an estimate for some work that I was having done at the house. I kept getting transferred around and no one would return my phone calls. It just seemed like no one is in charge. It is sad but I will go to their competitor only because they did not care enough about my business to help me. read more

If you are looking at stone for your walls or patios this is the place to go! They have a great selection, friendly service and low prices. What more could you ask for? My house looks brand new. I could not have done it without them! read more

I have been buying Pavestone pavers from Rustic Brick for years now. Very good customer service & easy to order. I am a contractor & these guys are quick to respond which is important. read more

We used Rustic Brick for Saltillo floor tiles. At first they were very nice and knowledgeable about the product as the tiles come from a plant in Mexico. The tiles themselves were of good quality and we paid to have them stained by Rustic Brick before installation, which they sub out. It took months to get the tiles done (holding up our remodel) and the excuse was "it was too hot to stain". It is Sacramento and it is hot in the summer! I think they were behind and used that as an excuse but it was lame. They also referred us to their preferred installer Burt. Burt came out and measured our floor multiple times. Then, he was finally going to start installing the floor on Monday but called the Thursday before to say he couldn't do the job anymore so we had to find someone else - 2 days before he was going to start. So I had to scramble to find someone else - which of course cost me more because I was a month behind on my remodel now and needed to get someone in quickly. Rustic Brick delivered the tiles on Monday and they were short by almost a palate - remember their guy measured multiple times and my wife was told that we should have double checked Burt's order. Really? So, we had to order more tiles, which then Rustic Brick tried to charge us for a second delivery. They did end up delivering the tiles no charge but only after we reminded them of their screw ups and they did stain and deliver the added tiles quickly so it didn't hold us up but overall I was not very impressed with their service. read more

I went to Rustic Brick to purchase some dry stack rocks to wrap some posts. They sold me twice as much as I needed and the material was of very poor quality. Some of the rocks were too big to use. The corners were not cut at a true 45 degree angle and could not be used as corners. I had to spend more on the labor to make it work and Rustic Brick would not take back the excess material. Overall this job cost me twice as much as it should have. I will never return to Rustic Brick. read more

have to say the service is great I love the stone I purchased. Mike, the owner, was so helpful If you are looking for stone or brick make sure you stop by and checkout the showroom and brickyard read more

Owners are knowledgeable, fair, generous with their advice and have integrity. They know the market. Unlike other big competitors in town, they truly are invested in your home projects and will steer you in the direction of best results that's NOT swayed by their bottom line. Sacramento is lucky to have them. read more

Make a long story short. My gas fireplace was not working properly. My warranty situation was (a little) complicated. Even so, Bryan wanted help me because he cares his customers and his products' quality. Honesty and Integrity are very rare these days. His diligent work made me to think "we must use more local companies like his company!". If you are looking for the company to install a gas fireplace, use Rustic Brick Company. They won't let you down. read more

I don't usually give ratings this high but, I shopped for some flagstone at probably 5 different places until someone told me about Rustic. At first I was ready for the usual "here's what we have and these are the prices". The sales person that helped me (Nicholas) had the right answers like how to work within my budget, choosing the right stones for the job, giving me a bit of a discount and being professional. Everyone there was very helpful and very very nice, except for the yard guy, a little grouchy, but the temperature was probably 102 degrees that day so I gave him a pass, I mean loading rock on any day isn't easy. I urge anyone to stop by they have a beautiful showroom and a huge selection. read more

Great customer service...the owners and staff are creative and fun to brainstorm with! Will be happy to work with them for all my stone and tile projects. So glad I went to them when shopping for tile. They were competitive, professional and quick to deliver my tile! read more

I was looking for service for my Regency fireplace insert and called Rustic because they were listed as a dealer. Brian took my call and assessed my problem. He then connected me with Jim Davidson of JD's Fireplace Services. Brian's customer service was great. Jim was able to squeeze in an appointment for me (it is his busy time of year with fireplaces) and was able to diagnose and fix my fireplace quickly, professionally, and at a fair price. Thank you! read more