My wife had her platinum diamond earrings altered here and she's happy with the results. They took…read moredetailed pictures of the original pieces, including the laser inscription on the diamonds, to ensure that the original diamonds were kept. Good communication and text messaging when the item was ready for pick-up. Probably a little more expensive than other less established jewelers, but worth it for the peace of mind.

They replaced a diamond in my tennis bracelet and it turned orange after 6 months. They held onto…read moreit for 4 weeks (told me it was a 2 week wait and I had to contact them to get it back). The manager was the one to repair the diamond after I had pointed the missing spot upon pick up inspection. DO NOT GO HERE

Mark and his team are professional, kind, fair priced and artistic!…read moreFrom watch battery replacement to custom jewelry and a lot of choices in between. My husband selected a new ring for me and Mark was accommodating to make sure that I felt that it worked well with my wedding band. I have gone back there multiple times and sent other people there... In fact, took my ring to be cleaned(they showed me that the stones were loose before my ring was cleaned... So it didn't happen during the cleaning)and noticed that there was a couple stones that seemed to be shifting... So I was very happy to have them fix it, and that was also very reasonable.

A long over due review for our favorite jewelers. My now husband and I have purchase many pieces of…read morejewelry for special occasions, got jewelry repaired and had custom rings made for our wedding bands and my engagement ring. Mark and his team always go above and beyond to help us match our vision every time! Hands down the most passionate and accommodating team out there!

So, I'm speaking from the bride side, but I know my groom had the best experience as well. Mark…read moreNulton is the owner and he made our wedding rings and my engagement ring! We love them. He is a custom ring maker and will tailor your likes and needs to the jewelry you envision. He does sell his own jewelry that he personally makes in his newly self renovated beautiful victorian house in penfield. To the right, as you walk in, is his shop with some earrings, necklaces, and rings. To the left is his office where you can start and finish discussing about the jewelry you would like. it's decorated very beautifully and feels homey and personable. Mark is very patient and accommodating. I can say this because I'm a very indecisive person! For longer than I needed to, I was struggling to decide on the best wedding ring for myself that fit my hand/personality. He helped this process by providing advice and his best opinions without being a pushy salesman. He was able to order certain rings so I could see them in person and try different types on so I could see what looked best. Once I decided which ring I wanted he then was able to change it slightly to be exactly what I wanted. The exact same process went for my groom. Mark also polished my engagement ring a few times before the wedding. If you're looking to go to a jewelry store and don't want someone breathing down your neck, pouncing on you as soon as you walk in the door, or pushing you to buy something..... Nulton Jewelers is the place to go. My groom searched for a place that was friendly, calm, and personable and that's Mark. Also, thanks for the bottle of champagne and thank you note!

If you're looking for a jeweler, Nulton is the place. Great family business! I had prongs replaced…read moreon my ring and another sized, reasonable price, super service! Thank you Nultons!!

Although the staff here are very polite and I was able to get my engagement ring resized in about…read morean hour or so, I noticed a few minutes after we left that there were scratches and gouges all around the band that were very obvious. I did not notice this initially due to only being concerned with the fit. While I was immediately invited back to fix it when I called to inform them that they scratched my ring and it was then buffed out - I am still confused and disappointed that they would cause damage and not notice what happened before they gave it back the first time. The ring has lost quite a bit of its white gold look due to having to be buffed and will have to be re-dipped already - and I've only had it for a few months. I hope they learned to pay closer attention to their work and unfortunately I will not be using their services again.

I went there to get a price on some gold earrings and their scale weighed my items at 4.6 grams…read morewhereas on a competitor store's scale, my items weighed 5 grams. The owner of the competitor's store told me his scale had just been measured 2 moths earlier. So maybe it's just that The Jewelry & Coin Exchange's scale hadn't been calibrated in a while. And another competing store's scale weighed my items at 4.4 grams. So go to several places and ASK what your items weigh on their scales, get their price quote, then decide where you'll sell your items!

Excellent selection of jewelry coupled with skilled one off craftsmanship and repair make Sans…read moreSouci Jewelers a sound choice for your jewelry needs and wants!

I had taken a pair of diamond earrings in to be reset. A friend had told about a friend of hers…read morethat had had a bad experience with substituting poorer quality diamonds for her better ones. I didn't pay much attention because Carl had done work for me in the past that I was happy with. Well, I should have listened a little closer because my earrings came back with much poorer quality diamonds than the ones I had taken in.

Dropped off a tangled and broken necklace for repair…read more The staff were friendly and kind. The necklace is a gold chain with an opal and diamond pendant which was a gift purchased at Costco (yes Costco). While evaluating the jewelry, they were very kind and didn't bat an eye when I said where it was purchased and provided the estimated value. It took about two weeks to get back. While waiting in line, another staff member took my ticket (yay me for not loosing it) and got my jewelry. Which was untangled and put back together perfectly. Note: they are closed on Mondays. I learned that the hard way! They also have a nice selection of jewelry but I tried not to look at too much!

Note: this review is in regard to the shop's watch selection…read more The staff was friendly and professional, but with mid-tier to entry-level luxury watch ADs, there are higher expectations. When I walk into an AD for Omega, Grand Seiko, Cartier, or Tag Heuer, I have certain expectations for my AD. Unfortunately, Mann's Jewelers did not meet these expectations of going above and beyond. If you know what you like and do not enjoy outside input, it is perfectly fine to purchase your watch from here. But, in my opinion, half the fun of watch shopping is explaining your desires to your AD and watching as they find a piece that meets or even exceeds your expectations. Unless you are deeply attached to Tag or Accutron, I would highly recommend also stopping by Cornell's (which is nearby) to speak with their highly experienced and knowledgeable sales folk.

I've purchased a wedding band for my husband at The Source twice -- fifteen years apart. The…read moreoriginal ring was yellow gold with a white gold overlaying band. He loved the ring, really, which is quite impressive since he wears no other jewelry. It was still in excellent condition eleven years later when a communication debacle sent it into the depths of the City of Rochester's land fill. (Yep, accidentally got vacuumed up and discarded in the trash.) *deep, deep sigh* Fast forward to last week when we purchased his replacement ring. This time we went for Tungsten, which allegedly is hypoallergenic. My hubby's profession requires an inane amount of hand-washing so we are hoping he will have less of a reaction to soap buildup on his finger. He's worn it for a week and loves it equally. The staff at The Source is professional and kind. I wish they were a little more welcoming, and had a bit more enthusiasm, but that's somewhat trivial. They are typically older than those that are found at the mall jeweler's, which makes me feel like they have more experience and knowledge. It appears that they have a much longer turnover rate, so you may see the same employee -- even if you haven't visited in a while. I believe the prices to be reasonable and feel that's due in part to location: they're not paying the high mall rents. They are also not spending large amounts on flashy advertising campaigns. And again, I cannot overemphasize this enough: it's a locally-owned business! Gotta support the little guy whenever we can, but especially when they sell quality merchandise at an affordable price.

I stopped at the Monroe Ave location today on 03/21/2024 to replace a battery in my elderly uncle's…read morewatch that he loves. It was not an easy case to open. They did it in under 10 minutes while I waited, and since I had brought a battery, they did not charge me anything. I did give them a minor tip and was VERY grateful for their kindness and expertise. I am saddened that I did not get the young lady's who waited on me or the lady who was their watch expert. 100% great start to my day.

Very friendly staff. They are the Omega AD in the area and have a good selection…read more I've visited with a friend who bought a Speedmaster, then again on my own. Each time I told them I was just looking, not buying but they still gave me great service and attention. Last time they had some pre-owned Rolex models. All priced correctly and the staff was very knowledgeable. This would be the only place I'd go for used Rolex, Omega, Oris, etc... Definitely worth the drive from Buffalo.

ADs come in varying qualities, and there are some you have to be wary of, whether because of rude…read morestaff, poor service, or bad pricing. Cornell's does not meet any of those criteria, as they do an amazing job offering you options from mid-tier to luxury watches. Their salespeople are warm, welcoming, and knowledgeable, and their presentation alone makes it worth visiting. In addition to the brands they are ADs for, they also have some nice pre-owned pieces!