We were welcomed by John Dotts. He was absolutely amazing. He was so knowledgeable and pleasant. After our test drive we were introduced to Doug Ford. Mr. Ford was equally pleasant and knowledgeable. We feel Mr. Ford really worked to get us the best deal. Also our interaction with Zach Wiggington was very positive. Our Rusty Eck experience set the bar high. We will be suggesting their services to others. read more

Have been taking my car in one to two times a year since i bought it brand new in 2017 for a rattle in the passenger door. Each time they tell me the bolts in the wheel well were "just loose" and needed tightened just to end up back there 6 months later for the same bs all the while being treated like an inconvenience by the service department staff. At this point not sure what to do other then take it else where and hope the issue can be fixed legitimately. Ive had used cars before and never had to take them in every 6 months for routine bolt tightening. Called service dept. about another issue of paint peeling off recently and was treated terrible on the phone and quickly passed off to another department, where I did get good ethical help finally. Unfortunately I had to go back to the service department where I was treated awful initially but once I was passed off from one rude degrading service member to a nicer one I finally got some help. He explained that they most likely wouldn't accept a claim and gave me the reasoning but said he would send it in. Currently waiting to hear if my warranty claim is accepted or denied. Either way I have to get the issue fixed. Id like to stay with Rusty Eck because I bought the car there but Im not sure if its worth it. I did finally get fed up enough to voice my reoccurring negative experiences with another department but what can really be done it has gone on since 2017. Im only giving an additional star because the quick lane and body shop have always been excellent with my car from the work to the professionalism which I appreciate. read more

Bought a car and have had nothing but issues. Brought my car in for my scheduled service appointment and to have a squeaking issue addressed. Told the service guy, I think his name was Kevin West, that I was pretty sure it was my muffler. 6 hours later he called to say my car was ready and they had driven the car, heard nothing, and made sure everything was secure and bot loose. I wasn't out of their parking lot before it was squeaking again. Took it to their collision repair and the manager got down, shook the muffler, and sure enough that's what it was. That jerk service guy wasted my entire day and treated me like a bimbo that doesn't know anything. I have never felt so disrespected before and told them if I ever have to deal with him again I will take my services elsewhere. I will never buy another car from rusty eck again. Not worth the hassle read more

This is the worst Ford Dealership I have ever dealt with. My husband leased a F150 from them in Nov. 2015 and we just finally received the paperwork we needed to register it and we are still waiting for them to make our deal right with taxes that we ended up having to pay out of pocket! It seems no one works there longer than a few weeks as every time I call I have to re-explain the situation because the person I was dealing with no longer works there! We are moving to Wichita in a year and we will never buy another Ford truck from this company! I will take my Ford loyalty someplace else. read more

They treated me first class! I will buy all my floors from them no matter how far I have to travel! Justin from Denver.

Absolutely disappointing, with I had emailed days in advance, texted in advance, and texted day of all for one specific car. ONE SPECIFIC CAR, even made it clear I did not want to drive out the "sister" location or go to another dealership after getting to that one. So what happens when I show up ready to buy with downpayments and pre approved? THEY DONT EVEN HAVE MY ONE SPECIFIC CAR I WAS INTERESTED IN AT THIS LOCATION... told it was at the other location in hutch... okay fine. They ask if I am willing to look at other cars while they get the car I'm interested in moved from hutch to Wichita. I say sure, they ask what I'm looking for, I say small, economic, with xxxxx budget. They come back offering me a flipin 2011 mustang.... how is a sports car an economy car? Then they offer me a Hundyi accent... okay however it's older, has more mileage, and is more expensive then the dang car I came to look at in the 1st place. After getting this run around for about an hour my car I requested still had not arrived, so I called the dealership in hutch. THEY HADENT EVEN RECEIVED A REQUEST TO SEND MY REQUESTED CAR DOWN TO WICHITA!!!!! So I told them to hold it, drove all the way out there, and bought the car I had originally planned on. So congratulations Rusty Eck you managed to blow a perfect and easy sale. I had even been warned not to go to that location but I had a online coupon I wanted to use. Oh, and I wasn't even able to use my coupon because I bought the car at the "sister" store... whatever I have my car. The ladies and gents at the hutch store were more then helpful. Car buying is never easy or fun however they could of just done their jobs or even attempt at customer care. read more

The service department at Rusty Eck Ford is horrible. On Wednesday, March 17, I was visiting Wichita. My engine light came on as I was about to return to Kansas City. I went to the nearest Ford dealership and had an unfortunate, unsatisfactory experience trying to get someone to help me. The service person I saw was Paul Shaffer who not only was NOT helpful, he didn't express any concern or professionalism. Too bad. A little common courtesy and helpfulness would have gone a long way. As it was, I left and went to Mel Hambelton Ford where they were not only helpful, but pleasant and concerned. read more

Take your money elsewhere. But, If you must do business here, keep a close eye on the sales staff. I started negotiations on a used pickup. Their first offer was $1300 higher than the online price. I checked the online price again, and they had marked it up while I was test driving. I didn't feel right about the deal, so I left. By the time I got home, they had reduced the online price back down to the original. They have no respect for their customers, and they will look you in the face and insult your intelligence. read more

This is the first time that I have taken my car in and they did not even get to look at it the day it arrived. Thus I had to wait until the 2nd day before I even knew what was wrong and then they had to order a part. Except for this the service was good. Especially the service manager Glenn Williams. read more

We have been extremely happy with our buying experience at Rusty Eck Ford. It is a 135 mile drive from our house and worth it to us. I will not hesitate to recommend the dealership and our salesperson, Andrew, to our family and friends. Our entire experience was great from sales to finance and to service (for a couple of things that we wanted added on.) Very professional and great follow through even after the sale. read more

Not very happy about my experience with Rusty Eck Ford in Wichita, KS. Made a deal on Saturday on a new F-250. Wasn't terribly thrilled with the financing option they gave me but it worked for me. Supposed to be a done deal. However, today, Thursday, they called me to tell me I had to come in to finish up the financing paperwork even though I already had a signed sales contract. I went in and they wanted me to pay more than another percent in interest and a hundred dollars per month extra on my loan. Their answer to solve the issue was to give me back my trade in and cancel the deal. Will never work with this dealership again and will likely never look at another Ford again due to this. Never had such a terrible experience with pressure on the sales side and the finance department was less than helpful. I have financed multiple vehicles with other dealers in the past and when a deal was done, it was done. I was able to negotiate the interest rate and other terms where this wasn't an option at Rusty Eck either. Buyer's beware! Watch your back at Rust Eck Ford! read more

If you are a glutton for punishment, I would highly recommend Rusty Eck to you. I (not my real name above) purchased a Ford Fusion from Rusty Eck in 2007. I have since used them for every service or repair I have had, which is part of the fine print stipulations for almost every promotion they offer, at a ridiculous mark up compared to most shops in town. Since day one, every time I have been in for service or repair, the service staff has tried to find a way to weasel out of these promotions (the since discontinued promotion for "tires for life specifically). The service managers that will deal with you (Glenn Williams most recently) will pat themselves on the back constantly in front of you, and tell you how honest and straight forward they are, while the shove overpriced repairs down your throat, while at the same time working to deny you the promotions you were promised upon purchasing your vehicle. Again, fine print. My most recent visit was for a transmission flush (over priced at nearly $200). During that visit, my car erupted into flames in the service bay. What I've been told by them is, somehow something in my truck ignited and started the fire. I guess spontaneous combustion is real after all. I'm told that I must have caused this when I brought it in and parked it, except the trunk had not been opened in nearly a month. After denying any responsibility for the fire, I am told that the rate just to find out what happened is $105 per hour, not including repair. I had also brought my car to them to replace my tires as they were well below the point at which they would be replaced (tires for life). When they proceeded to tell me that having my oil changed at their location (stipulation) was not enough, but I needed to have it changed every 6 months also (again, fine print). I drive less than most, so changing my oil every 6 months did not naturally happen based on mileage. At this point is when I find out about the 6 month stipulation. I would strongly recommend anyone who wants to spend their hard earned money on a beautiful new vehicle, please explore your options at other dealerships. You will be happy you did. read more

After all is said and done Rusty Eck made everything right. Throughout this entire process everyone I talked to was very professional and helpful. As far as everything going wrong with my car, they made it right. I won't go into details about how, but my vehicle was taken care of. I highly doubt I will be go back to the dealership, but due to their customer team and the level of respect in was treated with, I change my rating to a 3 star. read more

Purchased a truck from them in late 2018 and traddd my old one in, managed to find a truck that would be worth the hassle of making more payments but ended up with a lemon. The finance officer that was supposed to help came out to the table with a "you need to put money down" attitude and tried to bully on price and payment, after everything was said and done the deal was set and was workable. 3 weeks later i get a phone call saying since i needed to register the vehicle out of state the fifnace option was pulled and I had to find a new place to finance the vehicle. When i offered to bring the truck back i got told "we can accept it, but there will be a .25 cent charge per mile to restock the vehicle" after moving 2 states away and having no money to even drive the vehicle back i did the leg work that the this dealership FAILED to do. After all is said and done the vehicle has had minor issue after issue between the door not closing and creating a seal like it should to the back window falling off. If i coild give negative stars i would. This place has and will always be a horrible example of what a dealership could be. read more

Rusty Eck will back out of a negotiated price and make multiple attempts to finance more than the difference in your trade. Also, watch out for the bait and switch for a vehicle that is worth less than the one you picked out . I thought I had experienced all the BS from dealerships but this place went to another level. Truly wonder how often they get away with these tricks and how many people get taken advantage of. I would like to take the money I was going to spend on the new truck and run full page newspaper adds sharing my story. I can't believe in today's over sensitive world that more of these situations are not bigger news stories. Ask for a price on the vehicles you are trying to buy and not a payment amount!!!!!!!!!!! read more

I was fairly confused because the last time I went to Rusty Eck Ford for service, there was no "Fast Lane", so of course, I went to the main service center to check in for my scheduled appointment. I was informed I was in the wrong place and quickly pointed the way to the Fast Lane service area. Once there, I had no problem other than when asked for a phone number to be called when the car was ready, I gave my cell phone number. I then went back home and low and behold, I was called at my home phone, not my cell phone. It was just lucky I was there, not out running errands. Then after picking up the car, the power steering seemed to be sluggish so went back and reported it. The attendant did take it for a test drive but after looking under the hood, I discovered the belt slipping. This was after having "The Works" service where everything was to be checked. Finally, after getting back home, my wife went through the paper work and it seems like they put in 7 quarts of oil, into a car that only takes 5 with filter change. Made me go "Hummmmm". read more

Very unprofessional. Will not get back to you when you ask question. They just leave you hanging.

Can't say enough about how frustrating this dealership is. Terrible customer service. I highly recommend going anywhere else.

Great place to get your car serviced. People are always friendly and knowledgeable. Been bringing my Ford here for about 5 years now.

I attempted to trade my one year old spotless (immaculate) truck to these guys. Garage truck, it doesn't even have a door chip on it. The salesman told me their appraiser normally bid used trucks above KBB trade value. What a horrible misrepresentation of what they would actually do. They bid my truck $3000.00 UNDER the low end of KBB trade value, a difference of about $10,000.00 over what it's actually worth at retail sale price. So while I don't mind them making money, I think a $10,000.00 profit on a used truck is pretty excessive. Oh....... they did offer to "really take care of me" and raised their bid by $3,000.00. So if you're looking for a good deal on a new car, don't trade your vehicle to these guys. Low prices and even lower trade offers is what you'll get. read more

I just returned from Rusty Eck Ford. The experience was, well terrible. The Service person I had was chewing gum and was very rude. I had a blow out on my truck yesterday. Went there first thing because I have tires for life on the maintenance plan I purchased when I bought the truck there. It was two years. $3189. Two year oil changes and other miner services included. Well my tires were just about to be worn out but still had a few miles left. The Service person didn't even ask about me or my truck or how many miles I had on it. The basic questions they should ask to find out about my truck. I told him I had the service plan and tires for life. He said. Do you bring you truck here for maint. I said I did until the service contract was over. He said well you needed to have all your servicing done here, "YOU SIGNED THE CONTRACT." Well I just looked at the contract and it said I needed to service at a qualified Ford Dealership, Not Rusty Eck Only. He probably just got him a big bonus for turning me down. $3189.00 later, i had about 5 oil changes and one set of tires because they were about wore out when I purchased the used truck. I will not be purchasing another vehicle or servicing my vehicles there. Would recommend using someone else. Check reviews before you go any where. Also check filtered reviews. I want are my tires replaced. Didn't need the rudeness. Watch out. Never buy there service plan. One oil change not at Ford voids everything. Oh, by the way, I changed my oil myself because I hit some financial troubles because I was off work for 11 months because of two ankle surgeries. read more

Very disappointed. I bought my first car from them about 8 months ago and yes the buying process went smoothly but since then I have spent hundreds of dollars on things that should have been already done to the vehicle that I had no way of knowing needed to be done until I needed it and have seen many fallen thru promises. Granted some is due to my car buying ignorance because it my first time. But to name a few they refused to give me a spare key (newer cars have very expensive fees to get a new key matched to the car). They promised a owners manual that never got to me, which has create inconveniences for me multiple times, right after I signed the papers I barely could reach the salesmen. The car was low on nearly every fluid right off the lot that I had to pay for to refill and now I currently sit in a dealership paying over $100 to get my tow package programmed when they promised me it was tow ready, a point that helped sell me on the car. My main disappointment was being treated like a high priority during negotiations but once they got my money I was lower than trash (I understand this is not uncommon to be a priority until have they get what they want but very disappointing none the less) I feel bad for the next car salesmen I buy from because I will not be very trusting. read more

I called prior to coming in and asked if I needed to make an appointment and they told me no. I guess I think that open communication is best and if it was going to be an extremely long wait then I would have expected them to tell me this and I would have waited to come in at a different time. There was a woman who had an appointment at 2:30 as well and I left just minutes before her. I also was told I had a hole in the side walk of my tire and that it needed to be replaced. I guess I am a trusting person and I trusted their opinion and had it replaced. When I was checking out they asked if I wanted to see the hole in the tire. I guess I thought it must have been pretty bad to show me it. When I saw the tire the hole was on the treed on the first parallel groove. Probably an 1 &1/2 or two inches in from the outside. I know I have had patches put on tires like this before but they insisted they had to replace it! I felt taken advantage of because I am a woman and I wish my husband would have brought it in. I didn't make a big deal about it because everything had already been done and I had been there 2.5 hrs. I know I will be more diligent if I bring my car into this location again. I guess I just didn't have the best feeling leaving after having my car worked on. read more

If you like to wait for hours while they try to make a simple repair and have rude service people help you then this is your place. I will be taking in my 2011 Ford Explorer for the 5 time now to fix a rattle. They must never test drive the cars they work on after they half ass try to fix them. Each time after leaving their service department the problem still was not fixed.I will never buy or have another car worked on from this place. read more

I came looking for a specific car I saw online. I was informed it had already been purchased even though I had looked online just an hour before. So after searching for other cars, they informed me they had a vehicle that fit my price range and milage. The vehicle was on the lift in the bay having repairs done. They took me out to another model and had me test drive it. They wanted me to sign paperwork for the vehicle on the lift without ever even looking inside it! The salesman finally gave up after I repeatedly told him no, and went to get the manager. The manager then pressed even further to the point of making my wife and I feel uncomfortable. He kept saying how he did not understand why I would't sign, he said that I drove a model like it, so why not sign. Finally I had enough and we walked out. I would never buy a car from this dealership under any circumstances. read more

Took my wife's 2008 Escape in for an oil change and tire rotation as she was planning to take it on a long trip in a couple weeks. Zach Boucher was the service rep handling it for us and while speaking with him I asked if they would give it a look over to make sure my wife wouldn't have any problems with it on her trip. About an hour later he advised me that the oil had been changed and they didn't find any concerns with the vehicle except for the tires being in need of replacement (something I had already suspected). He said they would probably last or the trip though. Having a little bit of time available I told him to go ahead and put new ones on. About an hour and a half later he came to the waiting room to let me know it was ready and to come on back to his desk to sign for it. As we were completing the paperwork one of the guys that does a quick clean of your vehicle when they finish servicing it came in and asked Zach to come out to look at something. I turned and saw a group of them with Zach looking at a spot on the side of my wife's Escape. He showed me a small damaged area and explained that a gust of wind had caught the door of a car next to my wife's and had hit it. He immediately reassured me that they would take care of it and would give me a loaner while it was in the body shop. I'd like to thank the gentleman that had the integrity and honesty to report the mishap to Zach and thank Zach for his immediate assessment, apology and offer of correcting the damage. They could have been unscrupulous and try to pass it off as prior damage but didn't. They were honest, concerned, and stepped up to right the situation. We got the Escape back 3 days later and it looks perfect. Thanks. read more

Walked into Rusty Eck today at 1pm and was out at 4 pm with my new explorer.. Tony Freiteck is amazing!! He found out what we were looking for and stayed in our price range and all the features we wanted. No waiting no hassles! I'm telling you all if you're in the market for a new ride... Go to Rusty Eck and ask for Tony, you won't be sorry! read more

My experience with this dealership was less than satisfactory. I first spoke with someone over the phone who was very unprofessional and was turned over to the manager. I was able to work out a deal with him and drove over 3 hours (one way) to purchase a used car and trade in my vehicle. The General Manager emailed asking about my experience so I sent him the following email. I still haven't heard back from him. Which is no surprise after the experience I had there. Way to drop the ball every chance you got! Don, Thank you for reaching out regarding my recent purchase at Rusty Eck Ford. Unfortunately I did not find everyone on your team to be professional and courteous. My experience began on a Sunday when I reached out to inquire about the Ford Edge I later purchased. I was in contact with Travis Ditch who proceeded to ask me to do his job and sent unprofessional text messages when I wanted answers regarding the vehicle and the trade in. After a few days of continuously texting him and not receiving answers I asked to speak with a manager and worked with Jeff Nienke. He did provide the answers I needed and we were able to come to an agreement on my trade in and the purchase. You see I'm almost nine months pregnant and didn't want to make the 3 1/2 hour drive (one way) for nothing. When I got to the dealership after driving 3 1/2 hours in the rain Jeff met me with a new salesman named Zack. He was great to work with and very professional. We were able to continue with the purchase, but it took another 4 1/2 hours to make this happen. The Edge was not clean and had to be sent back to the detail shop and the handle above the passenger side door had fallen off and needed to be replaced. After our wait we began the financing process and were able to be on our way. We found the handle to be fixed, but unfortunately the Edge still had not been cleaned. The few spots that were mentioned to Zack were touched up on, but there was still sticker residue left on the rear window, spots on the headliner, and the doors and console had spots as well. I also asked Zack about gas since we had another 3 1/2 hours to go home and the rain was starting again. He managed to get 1/4 a tank for our travels. Hardly worth it. As we were leaving Jeff asked about the handle and I proceeded to tell him that it was fixed but the car still wasn't clean, but apparently our time was up and now I am left to get it detailed somewhere else on my own. Honestly I would expect this kind of treatment for a used purchase at a smaller dealership, but when I saw the size of your operation I was truly disappointed. You guys couldn't handle cleaning a car or filling up the tank? Not to mention I can't tell you how many times I heard that I was beating you guys up over the deal, which we both know is b.s. Due to this experience, and your multiple chances to make it better, I will not be returning as a customer nor will I be able to recommend your dealership to anyone I know. read more

Adrienne took great care of me. Obviously, she places customer service first. Recently I had the opportunity to take my Ford Fusion in to Rusty Eck and my Dodge to the competitor up the street. At the competitor's service center I was told twice they were "slammed" and may not get to my vehicle for an oil change. Well, they didn't get to it! I always feel welcome at the Rusty Eck Service Department...even when I don't have an appointment...and they always get to it! read more

In January 2010, I purchased a used 2006 Suzuki Grand Vitara from them. I also purchased the Ford Extended Service Plan (ESP) with the vehicle that was offered by the dealership. During the winter of 2010/2011, I began to notice that my car was not starting properly. Thinking it was just due to the cold weather, I didn't make a big deal about it. In March/April 2011, I noticed a "clanking" noise coming from the engine/transmission of the vehicle. I took the vehicle to Rusty Eck for them to service per the ESP that was purchased. They took the vehicle and put me in a rental car as provided by the ESP. They had the vehicle for approximately 2 weeks before they were unable to find anything wrong with it. They called me to come pick up the vehicle, and within a day or two the vehicle started making the noise again. The following weekend I took the vehicle back after speaking with Stuart in the service department about the continuing issue. They took the vehicle back and rented me another vehicle. A week or so later they called me and told me that they had taken the vehicle to Suzuki of Wichita, as they were unable to find anything wrong with the car. While the vehicle was at Suzuki they determined that the "break-in oil" had never been taken out of the rear differential, and that they found metal shavings. They ordered all the parts and had the vehicle an entire month before I was told again it was completed and to come get it. I went to pick up the vehicle, started it up, which it barely started, drove off, and again it made the noise. I drove it right back and advised Stuart that the vehicle is not fixed, and I would be leaving it with him and getting another rental car. Before leaving I asked him to ride in the car with me so that I could show him the issues I am having with the vehicle. He got in the car and heard the noise and said that he would write it down. I got another rental car for 2-3 more weeks while they attempted to find and fix the problem, and again they sent the vehicle to Suzuki, who was unable to find anything wrong with it. I received a phone call stating that the car was fixed, that they replaced the oil filter with a Suzuki oil filter, and that they replaced the battery. I went to get the car and as soon as I started the car it immediately made the noise, before I even put it in drive. It also had a horrible time starting. I left the keys with the service advisers, and told them I would not take the car unless it was fixed. They advised me to leave the keys on Stuarts desk and he would be back on Monday. I waited the entire week for someone to contact me regarding the status of my vehicle, and finally Brandon, the Service Manager, called me and advised me that I was running out of rental time on the ESP, and that they have spent a ton of money trying to fix something that they don't know what it is. The next weekend I went back to the dealership, had a mechanic come out and sit in the car with me so that they could hear exactly what it does. I had to crank the car 5-6 times before it would finally start, it ran horribly rough, and as soon as I started to drive in the parking lot it made the noise. The mechanic said that the starting was an issue that they would have to address, however, he did not hear the noise I had been complaining about. The following week I received a phone call from Brandon, who said that the car didn't have any problems starting during the week, and that the mechanic said it was my fault for "short starting it". The mechanic was right there and never said I was doing anything wrong trying to start the car. He was a witness to how rough it ran, but instead of saying anything about the problem, he just blamed it on me, that I didn't know how to start a vehicle. The mechanic also told me that the noise I was hearing was light enough that I might just have to deal with it. I went pick up my vehicle on Saturday, July 24, 2011, after them having it for over 3 months, and the car STILL makes the noise. Brandon told me on the last phone conversation that they are done working on this vehicle, as they are unable to find any problem with it. I asked Stuart to ride in the vehicle with me again to see if it would make the noise. Sure enough, it made the noise to which he heard. Stuarts only option was that we could take it to Suzuki for them to look at it again, but there is nothing that they are able to do. While I was at the dealership, we spoke with Robert, the Floor Manager?, as Craig th read more

This is one of the worst dealerships I have ever dealt with. When I bought my Kia Rondo from this location they were very misleading about all of the details of the transaction. After less than a year, even after regular maintenance, the engine threw a rod and ruined the engine leaving me with a useless vehicle. This forced me to have to default on my loan and eventually get my wages garnished. My purchase from them set in a motion a chain of events that is coming close to ruining my life. No matter what they say please don't go here. I just hope that you can learn from my mistake. read more

Scheduled an appt to have our Fusion looked at due to having check engine light on. We asked how long it would take we were told 1-3 hours. We dropped it off and can came back 3 and a half hours later went to the service person (that obviously didnt want to help us) he told us it was in the bay with a tech. My husband then asked to remove his wallet from the car at this point another rep took him to the back of the building where the car sat untouched. My husband asked to take the car because he was not waiting any longer and the told him to give them 30 min and they would to the test to find out what was wrong. An hour and a half later we have a list of things that it could be but no clear answer. Pore service.. I called and spoke to a non manager as they (the managers) were all out in training and shared my story. The associate made up several reasons miscommunication etc. We will not buy a car nor we take it back to have it serviced. This is a huge company that promotes great deals but they dont have it together. They need new or just management (that is present) and some intense customer service training. read more

I was involved in a minor accident where the other driver was found to be at fault and at the encouragement of my insurance provider, Progressive, I took my vehicle to Rusty Eck Ford. The cosmetic repairs were completed to satisfaction but the mechanical issues were not. Per their policy I took it back to have them try again, as it had completely regressed to the previous issue. They tried again, albeit without actually doing anything different than the first time but I gave them the benefit of the doubt and took it home. The same amount of time elapsed again and it had yet again regressed to the exact same twice previous condition. I took it back again and this time they hunted for a scuff on the wheel, found one and claimed that this recurring, never properly repaired issue was the result of a new "accident". Well this time Rusty Eck and Progressive Insurance said they were not going to do anything without money out of my pocket. Needless to say I will never be using or referring anyone to either of these companies. Which apparently isn't a big deal to Progressive, since when I told Jeremy, their agent who has an office at Rusty Eck, that I would be switching insurance companies his response was "fantastic". Hope this review is helpful to anyone considering using Rusty Ecks service dept or insuring a vehicle through Progressive. read more

I will not trust these people with any car again. My son's 2007 Taurus was having difficulty with the keyless entry system. It took the service people two trips (both times the car had to be towed) to diagnose the problem even when we told them what we believed the problem was on the first service call. After the second call, when we were proved correct, Rusty Eck waived the labor charge, which was welcomed, but then the car mysteriously developed a problem withy the fuel pump while it was there. We were told the fuel pump had "failed" because the gas tank had gotten too low. After paying $430 to replace the fuel pump, we took the old fuel pump (which had only 17,000 miles of use) to the local high school and had them run a test on the pump. They submerged it in a gallon of gas and connected a 12 volt power source. The pump ran quietly and instantly achieved the regulated 60 psi pressure and an unregulated 15 psi for over a minute. The pump was cycled several times and it never failed to pressure up instantly and never drew excessive amperage. read more

Looking at various dealerships (ford), I found what I was looking for. 2014 - F150 Platinum. My first vehicle was a ford, and my last vehicle is a ford. I have been quite happy driving this model. As to the dealership, not a positive one in my books. #1. I paid cash for my truck. #2. My address was typed wrong on my title. Took an extra 2 weeks to receive my title. #3. I had my vehicle tagged on February 2, 2015. #4. It has been 60+ days and still no title received in mail. #5. Today I went back where I got my tags and was informed that there was a lien on it with Ford Motor Corporation! I then came home and called the dealership and was passed on to 3 different persons. They each told me they would telephone me back with information. The first thing was Margie wasn't in today and there was no one else to talk to. The second person said they would look up my information and about the purchase and will call me back. The third person was also going to get back to me on my purchase. I called back again and ask to speak to the manager, Chris Colburn. I was disconnected so had to call back again. I was transferred this time and made a connection with Chris. He too has said he will get back to me about this. Everyone that I talked to I gave my telephone # and they acknowledged the right number. I ask Chris how long should I wait before I call back. He said to give him 1 hour. The time was 12.56. Received a telephone call back at 1:44 but was not from Chris, it was from Alex Trima. FINALLY got some information as to my situation about my vehicle. He did talk to Ford Motor Corp and they sent him a letter stating that the title was clear and the lien was taken off. He sent the letter and was forward to me by Alex. Alex is to put the original letter in fed ex/ups and overnighting it to me. Now just has to wait to see if it does arrive. Even with everything that I have gone through with this dealership, I will NEVER look at this dealership again. I at first wanted to take off their name on my vehicle but decided not to so if anyone asked me about them, I will give them what my true feeling are. I really don't think they deserve even 1 star. read more