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    Rusty Frets Guitar Shop

    1.0 (1 review)

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    7 years ago

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    Ask the Community - Rusty Frets Guitar Shop

    Guitar Center

    Guitar Center

    2.4
    (44 reviews)
    $$

    Bought a second hand guitar from Guitar center's website. Spent over $1,000 on it. It took a week…read moreto be shipped to the Eugene location. That's fine. Upon its delivery I discovered several issues with the guitar, fret buzzing, g-string buzzes when plucked, Floyd Rose bridge uneven, And it wouldn't stay tuned really. I brought this to their attention and they were really cool about comping me for the $150 "platinum setup". The setup is advertised to leave one's guitar playing in flawless condition. When I turn the guitar over to their guitar tech him and I went over the guitar together recognizing the issues I just mentioned. A week later I get a call from the text saying the guitar is playing fabulously and it was ready for pickup. I was at work so I had my partner pick it up. The condition that the guitar was in blew my mind, I couldn't even tell what had been done to the guitar other than the new strings they put on, there was just as much if not more fret buzzing all up and down the neck, The Floyd Rose bridge wasnt just uneven, it was set at a steep incline. Also the whammy bar housing was loose. Turns out that's what was making the G string buzz. Which I fixed, along with every other issue. Also was tuned to open C. When I specifically told him drop B. The fact the tech guy told me on the phone "the guitar is shredding now bro", is laughable. What unprofessional results.

    dropped my acoustic guitar off to be restrung. picked it up. clean, perfectly restrung, tuned it up…read moreand am very pleased. I asked for advice for pickup and Race found just the right one. professional and friendly and on time. thanks.

    Hensley Guitar Repair & Service

    Hensley Guitar Repair & Service

    5.0
    (12 reviews)

    Jim restored to life my circa 1972 Gibson J-50 Deluxe acoustic guitar. It had been through many…read moredifferent climate locations and, frankly, I had not taken care of it as well as I should have. 12 years ago, another luthier said it was a lost cause and I should just get a new guitar. I love this guitar, kept it as a keepsake, but I wanted to play it again. I found Jim on the web, and he did a beautiful job of repairing both the structural parts of the guitar, and also restoring its beauty. This Gibson has never sounded deeper, more resonant, mellow, and sweet, and is now beautiful again with a honey-natural top! Jim does beautiful work at a fair price, guarantees his work, and he really cares about guitars. He explained each step of the process clearly to me. I recommend Jim to anyone who loves their guitar and wants it to be in the best possible condition.

    Jim worked on my 10 year old Martin D-18 much to my satisfaction. He made a perfect new nut out of…read morebone that resolved some buzzing and tuning issues created by the previous owner. My guitar now sounds fantastic with the string action at the proper height. Very amiable, knowledgeable luthier. He took the time with me to understand exactly what I wanted done , , , and then did it ! Glad to have discovered his presence in Douglas County. He will have my business. , I no longer need to continue looking for someone to do an instrument repair correctly. Oh , , , , did I mention his prices are great. Don't waste your time anywhere else.

    Rusty Frets Guitar Shop - guitarstores - Updated August 2026

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