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    Rusty Frets Guitar Shop

    1.0 (1 review)

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    7 years ago

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    Guitar Center

    Guitar Center

    2.4
    (44 reviews)
    $$

    OK; could be so much better…read more Maybe it's because Guitar Center is a chain, and there's a tendency for all GC's to be kind of the same, but this is a store with a lot of potential which it unfortunately doesn't always live up to. I've been a guitar player for well over 30 years, and have a houseful of instruments, which consequently need strings, maintenance, and other supports. After a number of disappointments, I find GC has become the place I visit only in an emergency, when all other possibilities are unavailable. Strings are a case in point. I use very specific custom sets on most of my instruments, that I assemble from singles of the appropriate style and gauges. Turns out that GC's selection of single strings is, well, pathetic. On any given day I've got a wider variety in the string drawer in my living room than you're likely to find at GC. If you're OK with preselected sets, they have a fair range to choose from. But if you need anything custom and live in Eugene, you're going to have to shop on-line. There's a good range of electric guitars at various price points. Acoustic instrument variety has, however, greatly decreased over the past several years. Most of the acoustics fall in the low end -- $100-$250 -- then there's a jump to $3000 Taylors. Good solid mid-range instruments are almost entirely lacking. Also, very few classical guitars to be seen, and most of those low end. Twelve strings are rare. All in all, my current impression of GC acoustic room is "generic". They have their pluses: service is usually friendly -- although it's varied all the way from "hard-to-locate", to "intrusive" at times. They do occasionally have good deals on used, refurbed amps, and it's the only place in town to buy decent audio cables. A fairly limited selection of effects, parts, and books rounds out what has essentially become the "McDonald's" of guitar shops: reliable, generic, middle-of-the road. It's a pity, because they have the space and the staff knowledge to be so much more. Of course, maybe that's the way corporate central wants it. Oh well.

    Bought a second hand guitar from Guitar center's website. Spent over $1,000 on it. It took a week…read moreto be shipped to the Eugene location. That's fine. Upon its delivery I discovered several issues with the guitar, fret buzzing, g-string buzzes when plucked, Floyd Rose bridge uneven, And it wouldn't stay tuned really. I brought this to their attention and they were really cool about comping me for the $150 "platinum setup". The setup is advertised to leave one's guitar playing in flawless condition. When I turn the guitar over to their guitar tech him and I went over the guitar together recognizing the issues I just mentioned. A week later I get a call from the text saying the guitar is playing fabulously and it was ready for pickup. I was at work so I had my partner pick it up. The condition that the guitar was in blew my mind, I couldn't even tell what had been done to the guitar other than the new strings they put on, there was just as much if not more fret buzzing all up and down the neck, The Floyd Rose bridge wasnt just uneven, it was set at a steep incline. Also the whammy bar housing was loose. Turns out that's what was making the G string buzz. Which I fixed, along with every other issue. Also was tuned to open C. When I specifically told him drop B. The fact the tech guy told me on the phone "the guitar is shredding now bro", is laughable. What unprofessional results.

    Hensley Guitar Repair & Service

    Hensley Guitar Repair & Service

    5.0
    (12 reviews)

    Jim restored to life my circa 1972 Gibson J-50 Deluxe acoustic guitar. It had been through many…read moredifferent climate locations and, frankly, I had not taken care of it as well as I should have. 12 years ago, another luthier said it was a lost cause and I should just get a new guitar. I love this guitar, kept it as a keepsake, but I wanted to play it again. I found Jim on the web, and he did a beautiful job of repairing both the structural parts of the guitar, and also restoring its beauty. This Gibson has never sounded deeper, more resonant, mellow, and sweet, and is now beautiful again with a honey-natural top! Jim does beautiful work at a fair price, guarantees his work, and he really cares about guitars. He explained each step of the process clearly to me. I recommend Jim to anyone who loves their guitar and wants it to be in the best possible condition.

    Jim worked on my 10 year old Martin D-18 much to my satisfaction. He made a perfect new nut out of…read morebone that resolved some buzzing and tuning issues created by the previous owner. My guitar now sounds fantastic with the string action at the proper height. Very amiable, knowledgeable luthier. He took the time with me to understand exactly what I wanted done , , , and then did it ! Glad to have discovered his presence in Douglas County. He will have my business. , I no longer need to continue looking for someone to do an instrument repair correctly. Oh , , , , did I mention his prices are great. Don't waste your time anywhere else.

    Rusty Frets Guitar Shop - guitarstores - Updated August 2026

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