Rowland's service is so many things: Diagnostic…read morecapabilities are above and beyond. On time Flexible when given changes due to tenant conflicts. The majority of the time he has the part and we all know how important that is on this island. Thank you Rowland..... Dawn Wooten Kauai Island Homes LLC RB-22331 Rental Management and Sales

This was a nightmare... what started as a simple washing machine repair became hands down one of…read morethe worst experiences I've had with any repair person... he came to fix a washer that wasn't cycling through and quoted me under $300. He never mentioned "driving fees from the other side of the island". He "fixed" it then forgot to hook the hoses back up and when we went to wash, it flooded my second story condo, resulting in water damage. He wouldn't answer my calls and I had to get another emergency plumber to come and hook it back up. Then Rowland stuck me with an almost $500 bill. He claimed he "had nothing to do with the washer flooding my floor", then proceeded to verbally abuse and gaslight me. I did send him some money, minus the plumbers emergency fee and the driving fee which he did not mention at the bid, which I thought under the circumstances were rather generous. He then continued to harass me and I had to block him. I never leave bad reviews but I warned him if he continued to harass me I would and here we are... I gave him every opportunity to make it right.

Master Appliance provides excellent, high quality service with great communication. Adam (Derek)…read moreand Laurie are an efficient, friendly team who have helped us repair a variety of appliances. We appreciate their follow up and clear communication about diagnoses, needed parts, and associated costs. Highly recommend!

From the owner: Aloha Master Appliance Doctor is a locally owned and operated appliance repair business servicing…read moreall of Kauai, Hawaii customers, with 15+ years of experience and knowledge. We repair most brands of Washer/Dryers, Refrigerators, freezers, and Stoves/ovens. You can book and appointment Online at our site or text or leave a message 24hrs a day. We will reply that day or the next morning. Our service is reliable and our rates are reasonable. Licensed and insured. Mahalo for choosing and trusting us to help your appliance feel better.

They were punctual, friendly and quickly fixed my issue with my brand new refrigerator door. I will…read moredefinitely add them to my contacts with 5 stars!

The technician was friendly and efficient. Everything was fixed as needed. Highly recommended.read more

Alan worked on our washer and dryer recently he is a Pleasure to work with.The Dryer was new but…read morewasn't hooked up correct by Home Depot he fixed that. Our Washer wanted to dance not finish a spit cycle Alan went directly to the Root of the problem and fixed it and saved us from having to buy another new appliance thus he is my hero ***** I will call him next time we have a problem! J&C

Excellent and efficient service. Very accommodating to our schedule . The washing machine is…read moreworking beautifully. Mahalo for doing such a great job. No more rocking and gyration of the washing machine during the spin cycle. Pearl in Ele'ele.

Quality local service, with Aloha! For sure!! It's a breath of fresh air working with someone who…read moreis fast, polite, trustworthy, and who takes pride in his work. Winston has worked on my Kenmore dryer and Maytag washer. Both jobs required a lot of labor. He really knows his stuff. I keep his number on speed dial

They canceled on us THREE TIMES. We were without our refrigerator for over a month. If you…read moreschedule a repair, they give you 8am -5pm time window, so we had to clear our schedules only to be canceled on the day of. Finally canceled our service request because we had no faith that they would show up. The support is frustrating. If you can reach a real person (most is AI), they can't do more than reschedule.

After scheduling a repair with original technician for 7/16, AI changed repair date to 7/15 saying…read morethe part would not arrive in time? No technician 7/15, no technician 7/16. Now I received an email without explanation partial refunding my service charge but still charging diagnostic fee of $129 + 5.81 tax. and asking if I want to return the part! Called their service center and was told to call back tomorrow morning because repair scheduling was closed and customer service person could not help! In reading other reviews this seems to be a pattern! Tried to call local Sears Service, Lihue and they are not answering calls! STAY AWAY FROM SEARS APPPLIANCE REPAIR until they get their AI act together! Will follow up after trying again tomorrow to reschedule!

Our Frigidaire oven was under warranty and we were set up with these jokers for a repair. We waited…read morea month for the appointment. The day came and went. They no called. No showed. Would not respond to my calls or texts. Completely ghosted us. Terrible terrible service! So unprofessional. I would never use this outfit for anything!

Mid diagnosed problem and bad customer communication I had refrigerator stop working. They came to…read moremy home and said they would return to repair. I waited over 2 months and they still did not return. Had to go to sears repair with super fast service and correct diagnosis I would not recommend them.