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    Ruth’s Roses

    1.3 (71 reviews)
    Closed 8:00 am - 5:00 pm

    Services - Ruth’s Roses

    Floral design and installation

    Ruth’s Roses Photos

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    vs what I got
    Alisha W.

    Seeing the amount of 1 star reviews for this business, I wish I would have come to yelp prior to purchasing. I purchased a premium bouquet of lillies for a friend for her birthday. I had been going between a couple different websites, but this one had a better selections so I decided to go with Ruth's. To my surprise, once my friend received the flowers, she sent a picture to say thank you and when I saw the photo I instantly knew it wasn't what I had ordered. The entire bouquet is supposed to be blossomed lillies making a beautiful circle of deep red and pink lillies. Instead they filled it with 60% greenery, and babies breath which wasn't even in the advertised picture. I called to inquire why they delivered something different, and after "further review" they said they could only offer a $30 refund on a $100 purchase saying their policy is that they can make modifications based on availability. So they are purposely and intentionally false advertising their products, taking your hard earned money, and don't even have the decency to communicate the changes, or try to properly rectify the situation. To me, it seems like this company has bit off more than they can chew. They pay for advertisement for their shop to pop up first, you also think you're ordering on the direct site, just to find out they don't have the inventory to keep up with the amount of orders they receive. This will not be sustainable, and I hope they take the MULTIPLE 1 star (which people wish they could have left 0 stars) and make the changes necessary to turn around the reputation of their shop, otherwise they need to close the doors and stop scamming people. I have never been more disappointed.

    Wilted leaves
    Tonya R.

    Have live customer contact where someone could make proper communication and decisions regarding a customer purchased to where you satisfy the customer especially when your missing items in the order and not color selected.

    Flowers that were delivered a day later.
    Angel W.

    I wish I had read the other reviews first -- this place is a total scam! I ordered flowers from what I thought was a local florist, but it turned out to be anything but. The flowers were not delivered on time, and when I called, they claimed delivery was made at 4:45 PM -- which was completely false. After several phone calls and "investigations," they changed their story and said an attempt was made the night before but it was too dark to deliver. Really? That's ridiculous. The flowers finally showed up the next evening, and they were nothing like what I ordered -- smaller, lower quality, and definitely not worth the high price I paid. It was embarrassing, disappointing, and frustrating from start to finish. Do not order from this company. Save yourself the money and the headache.

    One picture is what I ordered and the other is what was received.  Not good!
    Gary A.

    I ordered flowers and a balloon for a same day delivery. I noted to leave the order on the doorstep if no one was home. They were not delivered. When I called the next day, not even an apology. They were delivered and a photo was sent to me. Look at what I ordered versus what was delivered. They sent me an email after I complained, refunding $20 off. They claim zero delivery fee but charge same cost for service fee.

    This is what was ordered...
    jeannine c.

    Purchased flowers for a friend's bday What was delivered to her was not what it looked like in the picture. I always look at reviews and this time didn't. This is a ugly arrangement

    Flowers received. more greenery and less flowers than advertised, but still very pretty. Love & Tenderness Bouquet in Deluxe.

    Flowers were very pretty - i included photos of the listing and then what was received. I think there was definitely more greenery and less florals than pictured, but still a very pretty bouquet and would order from again. I ordered them for 2/10/26 delivery, they were delivered in time. the recipient ended up not being at work that day, and they still looked great on 2/11/26.

    That's what I got

    I got screwed with my wife's birthday flower arrangement. I even paid or upgraded so it would look nicer and ended up with the worst flowers ever or with the arrangement that I didn't order an they only offered me $20 dollars out of $165.56 dollars to be exact. I guess you learn out of your mistakes of trusting people. Will never recommend this place to anyone.

    Email Compliant to Ruth' Roses customer service email listed on thier site
    Claudia C.

    Actually, a star is not what I chose! I give it thumbs down with no stars! Let me first say that I placed an order last Friday, 9/26, at approximately 3 pm for delivery on Monday, 9/29, to an employee who had a terrible day. I added the notes specifically where the business is located. On Monday, I emailed them at 4:03 pm regarding the status of the delivery, but, of course, they didn't respond. Then at 4:50 pm, I called the number listed on their website. See the attachment email to read the rest. As of 11:03 am on Tuesday, 9/30, still been no call from the manager, and no status update on the delivery of the special flowers. The worst flower company ever utilized! Be aware and stay away! Should have read the reviews first hand!

    This is meant for a funeral, not a birthday.  This isn't worth $100.00
    La R.

    This place is located in Banning CA with an on line business and other locations literally a rip off and false advertisements. I ordered a bright and colorful bouquet for my motheron her birthday and they send the worst bouquet I've ever seen they charged me $100 for something that wasn't even worth that much I'm very disappointed I've tried to reach out to them and they have email me back but they are taking too long I literally want a refund I will never order from them again I suggest nobody else does very disappointing.

    What I got.

    I strongly advise against ordering from this place. I wanted to send a floral arrangement to a family member in memory of her father, but what I received was nothing like what I had ordered online. I even opted for the deluxe version, so you can imagine my embarrassment and disappointment. When I raised my concerns, all I got was a $20 refund, which hardly felt like enough. If only I had taken the time to read the reviews before placing my order.

    This was what I ordered $64.99.

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    Page 1 of 2

    Ask the Community - Ruth’s Roses

    Review Highlights - Ruth’s Roses

    Minus 1 star only because there was no communication on delivery ETA/time etc.

    Mentioned in 2 reviews

    Read more highlights

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    Ruth’s Roses - floraldesigners - Updated June 2026

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