A sales associate from this place came to look at my job to lay about 20 sq ft of new hardwood and refinish on site to match existing hardwood. Admittedly this was a small job, but they said they could do it. However, when it came to scheduling the installer to come out and look at it they gave me one excuse after another. This went on for two months. I finally gave up, but by this time my project had been significantly delayed. They were not honest with me that they had no intention of doing my job (or they could not get their contracted installer to do the job - he was not their employee). If the job is too small or beyond their usual skills, why not just tell me? I would have appreciated that far more. I would never go back to them for anything. read more