Im having spinal surgery this mouth on My L3 L4 L5 S1 this…read morewill be my second spinal surgery. I woke up this morning in severe pain called the treage nurse. The nurse told me to go to the Asheville VA Medical Center ER to be seen because of my level of pain. I was in so much pain I wasn't able to walk to the ER I was wheel chaired to the front entrance after arriving. I waited forty five minutes to be seen. When I saw the doctor he looked at me and said, " I don't know what to do foryou." I was shocked. I have never had a doctor say those words to me. Joking, or not joking, and he wasn't joking?He was serious. I had been to the ER 10 days ago, for the same thing, my pain level is through the roof can't sleep. I can't sit in a chair. I can't walk it off. It just will not go away.So I went to the ER like I was told to do by the nurse, I found absolutely knowrelief. The doctor gave me a shot of 60 mg, the baseline for minor pain. Mine is an eight I asked them to give me at least eighty and they refused. You go to a doctor expecting to get some sort of comfort, not just physically but maybe emotionally I left feeling completely hopeless. So, until my surgery I have to put up with this pain it's not just the physical pain, but the emotional stress its causing me. Our system is broken.It's just that simple so we suffer. .

One of the better VA Hospitals, some departments are better than others. The hospital overall needs…read moreto work on interdepartmental communication and monitoring multiple medication distribution. They have a habit of over medicating their patients within different departments. The only department that I can complain about was a NP in Gastroenterology starting with a "P". You do the math. They were very forceful and inpatient with patients by making unprofessional comments, and just overall an unpleasant communicating demeanor. A complaint was made to the department. There are also some great MD as well there, they do their best and their ER department is good.

Office staff are friendly and always try to work you in for an appt asap…read more Nurses, assistants and lab techs are all courteous and efficient. Anna Blackshear, PA is an excellent listener and takes time to order routine med refills such as synthroid, etc. Anna, PA takes time to address any concerns and provides excellent patient education. Dr Corn is cordial, professional and also willing to listen and address any medical concerns. I am a retired RN and can tell when the staff is kind, caring and compassionate Deborah H. .

Absolutely the WORST customer service. No one in the office is on the same page. Conflicting…read moreresponses and always trying to blame the patient for them not doing THEIR job. Do not go there.

Been visiting Dr Twardon for years and only have great things to say! She or one of her staff have…read morealways followed up with me if I have had any health concerns or needs with scheduling an appointment. Additionally the level of care provided by Dr. Twardon has been unmatched in my experience. She is one of the most through doctors I have ever been to. She takes great care to hear my health concerns and considers these when prescribing treatment or medication to me. She does work slightly different than most doctor offices I have used where she doesn't take insurance and instead uses an annual membership system

seems like bad practice, I'm new in Asheville and phoned them to make an appt because I've hurt my…read moreback. as soon as I mention I've hurt my back, the receptionist asks me if I'm taking narcotics (no, I'm not) and then informs me they don't prescribe pain meds ... call me old-fashioned, but I think a doctor should check you out before having their RECEPTIONIST decide how to manage any pain issues.

I actually look forward to my appointments here! The nurses, physicians assistants, and desk staff…read moreare always pleasant, skilled, efficient, and helpful. All of them. I appreciate them so much I bring them Lindor truffles, just because they are awesome. I was referred here by my oncology doctor when I was looking for a primary care physician. It's a busy practice and I had to wait a bit to get in, but so grateful that I did. Unparalleled. I always get quick and personal responses, on the portal site or by phone, when I need a prescription refill or have a question. I especially love my primary care physician, Dr. Hansel. He is obviously skilled and knowledgeable, but very importantly he is also kind, and though I know he has a tight schedule, he has a way of not making me feel rushed or unheard.

The idiots behind the desk lie to clients consistently, we haven't been able to get our problem…read morehandled for FIVE MONTHS. How can a care center disregard people's health this long when we constantly contact them and never get called back and blue cross blue shield says they haven't heard from them. DO NOT TRUST THIS OFFICE. DO NOT WASTE YOUR MONEY ON THESE IMBICILS.

This is not for the Dr visit but for the check in process. I…read morethink it's great being cautious with this covid and every Dr. Office I've been as long as as people have on their masks when entering they can walk in out of the cold and wind and so their information in private and then sit down. This office has a table and women standing in the door asking every question imaginable, (exp do you have a runny nose ,blah blah and do you have diarrhea?) out loud for everyone to hear the responses and they spray your hands take your temperature before going in. Even if you know the drill she keeps going on and you just keep saying no like she has been programmed and can't stop from her routine. Then as you walk in another one had a clip board out loud where it is not private says: Do you still live at...... Do you still have the same insurance..... What's your Birthday..... Everyone in the waiting area can hear your responses and write down your address I am serious!!! This is the 2nd time dealing with this and I can see other people's expressions as well like really!??? What happen to privacy? These working the door certainly don't practice that! This is the only part I can not stand about going here. Otherwise the Dr. Is great. When leaving you don't stop to make any appointments you just leave and they will call when the next appointment is due for you to come in.

Wow, what a difference from the last check-up. Went in for my yearly BMI test. First off, my…read moreappointment was at 4:00 they called me at ten minutes before, yea! The nurse, Danya, was very friendly and personable. She took my vitals while chit chatting about this and that and acted as we were long lost friends. She left he room and within a couple minutes, the PA Tami Ford came in to go over bloodwork results. all the times I've been here before the doctor never came in until 10 or 15 minutes passed. She treated me with professionalism and respect, listened to my concerns and even talked about my prescriptions and how they counter act with each other. As long as the office keeps it up this way, I wont dread coming to see my doctor.

Great medical care! They are respectful of your time and listen. Relaxing office. Flexible…read moreappointment options and Fast reply time!

I am so grateful I have discovered Lamond Family Medicine! They've taken great care of my husband…read moreand I for over a year now and are always available with informative answers! For example, earlier this week I went in for my regularly scheduled annual exam and Dr. Hansel noticed too much wax in my right ear. He spent careful and attentive time removing the debris, had me come back in a few days later and my husband tells me I am hearing better as a result. ;-) I find the office and staff to be quite pleasant and I encourage Hendersonville residents to head on in to Lamond Family Medicine!

Got bashed up while trail running and wondered if I broke something, so I booked an appointment…read moreonline for a time slot in 90 minutes. Staff was pleasant and check in was painless. Got an xray and saw an NP (Sarah) within 10 minutes. She provided a concise review and I picked up my prescription about 10 minutes afterwards. Very professional office and excellent service!

I've been there 3x and they have always been responsive, kind, and professional. They have treated…read moremy illnesses with care and expertise. im usually in and out quickly. I appreciate these folks.

Extremely thorough visit and time-spent with me regarding my highly complicated medical history; I…read morerecommend Dr. Kelly and his kind, helpful staff.

I have been going to Dr. Kellys office for years. I have never received a physical or blood work…read more I have never got any referrals to any other doctors. If you only want prescriptions wrote then this is the perfect doctor for you. The office staff needs more training on how to charge insurance companies instead of putting the payment on the patient.