I want to say thank you to Mario who works at Best RV. He took the time to go over everything that…read morehad to do with the camper trailer we purchased at Best RV. He was very professional and friendly. He cared about our concerns and made sure that we were completely satisfied with the product. Also, I would like to thank Monty, the Service Manager for his patience and understanding. He was a great help getting the repairs done to our satisfaction. Mark and Sandra Kaufman

My experience started out amazing, but didn't end that way unfortunately. I walked in with my good…read morefriend and his wife so they could look at down sizing their trailer and also look at getting one myself. We walked in on Memorial Day holiday without an appointment and was greeted by the sales rep Sal. He was great and knowledgeable and got us to the exact type of units we were looking for. Within 30-45 minutes we all fell in love with the same trailer, a 2026 keystone bullet. It had everything and the price seemed fair, almost too good to be true. After picking the trailer out we went back to run numbers and do financing with Manny, he was laid back and understanding and made things as easy as he could. Then came the first issue, my friend wanted to break even and not roll over negative equity into his new trailer and they were way off from accomplishing that. One of the owners came in and tried to negotiate and was rude and argumentative and unwilling to work with us despite having to deals on the table. Unfortunately I still wanted the trailer and decided to proceed with the purchase. After I finalized all the paperwork then the owner came back and wanted to make the deal. Let me mention that my sales person said that if I had the trailer hitch that they would install it as part of the purchase. This is where my biggest issue is. As someone in sales myself you don't make a promise to a customer that you can't or won't live up to. So after coming back a little over a week later to pick up my trailer and do the walk through I met Sako, another super laid back worker that was thorough and understanding. Once I explained what the sales rep said he immediately let me know that I was probably going to be charged and that they never do that for free as part of a sale. He did try everything to see if he could get it installed like I was promised to no success. Now I'm furious cause now I'm getting an extra charge I was not expecting. He went as far to ask the other owner who is not the original one we dealt with and he to was argumentative and unwilling to make a customer happy after they got their sale. I understand his point about liability and being sued which I respect but the unwillingness to bend and work with making your customer was happy over a 20 minute install and instead charging a full hour for labor is absurd. If they are treating paying customers like this imagine how the poor people that work here are getting treated when there's no other punching bags around. Needless to say I will not refer anyone here after today's experience and I do not recommend this business solely on how we've been treated through this process. Cliff notes - beware of poor customer service Manny and Sako were amazing The owners are terrible and don't care about happy customers as long as they make their money

I cannot tell you how unbelievably pleased we were with Fidel and Miguel. We were stuck with a…read morebedroom slide out in our Tiffin Class A and needed to get home. They were so professional, pleasant and knowledgeable. They were respectful of our time and the motorhome - did nothing without informing us first! Thought it was the motors, they came prepared with new ones but found it was only a disconnected wire harness. Diagnosed it and got us fixed. I cannot recommend them enough. When I asked the campground if they had recommendations, they didn't and I left them a flyer and told them to use them for anyone needing support. It was a Sunday 10am and they were there by 12, just as they promised and we were on the road by 2:30! They were a blessing when we were in a bad spot. Best service! Please try them out if you need mobile repair!

Miguel and Fidel, were wonderful! They came out to do an…read moreinspection of the RV and helped me to understand how to use the features I had in my Rig, like the automatic leveling Jack's. They took their time, there was no rush and easy to talk with, Thank you for all the help! I look forward to working with them again in the future, I HIGHLY RECOMMEND THEM!

We did not purchase an RV, however, the short experience that we had was more than enough to…read moreprovide this review. 1. Responded to a Facebook Marketplace add for a 27 foot motorhome. We drove 1.5 hours to see it. When we got there, it looked much longer. We asked the salesperson to get a tape measure and it was WAY OVER 27' 2. While we were there, one of their employees was on the phone calling someone a "Mother f'er" loud enough for us to hear. When my husband asked the salesperson who that was, she said, "Its none of your business." 3. Upon Inspection of the RV that we were told had no water damage, it had visible signs of water damage. Also a broken windows that was not seen in the pictures posted.

We purchased a nice 2008 Four Winds 5000 29R 31ft Class C Motorhome from Adam. The transaction was…read moreseamless and we drove it home. The price was right we are heading out this week to go camping.

Mike and the staff are amazing! We knew what we wanted and…read morewalked in just to " look". Not only was Mike able to get us a fantastic deal, they were awesome when it came to SERVICE! We had been at a larger RV place down the street. Don's beat them hands down, in fact we are still getting SPAM texts and emails from the other place! We also had a chance to watch their service station in action. They were completely full and all the staff was doing a great job. They took their time explaining how to operate our RV, which was very helpful. The follow up communication communications was also very helpful and you can't go wrong with Dons!! Honest people, no hidden fees (we had some truck issues so they had to hold onto the RV an extra 4 days at no charge!) no pressure. Great prices, great service and a great staff!!

Discussed a purchase with an incompetent sales person, he assured that as a co-signer a soft…read moreinquiry only would be ran. Come to find out it was a hard inquiry ruining my credit as the sale never concluded. He also wouldn't return the deposit after a long battle/argument the deposit was finally returned Very unprofessional staff, wouldn't recommend this place for anything

Wife and I decided it was time for us to finally sale our Travel Trailer. After doing a lot of…read moreresearch on multiple consignment dealerships, we decided to go with Independent RV. It also helped that a friend had sold several Travel Trailers via Independent RV with positive experiences. If you've had the chance to do researches on consignment dealers from Modesto to Sacramento, you already know that there are several out there with mixed reviews. Which only makes things more confusing. Although we had never met Stacy before, she was very easy to work with while adding no pressure for us to go with them. She was quick to return my calls, and answered all of my questions. When I dropped the trailer off, I worked with Ed. He was just as good as Stacy, making dropping off the trailer very easy. I never felt as if I dropped off my trailer to a dealership that was going to try to "rip me off" with fees and unnecessary service. Here's the good part, Independent RV was able to sale both my trailer and a friend of mine's trailer in two weeks (both of them). On top of that, they got me my full asking price. If you are looking to sale your RV, I highly recommend Independent RV.

I purchased a used class c motorhome from them a few weeks ago. The rv is super clean and was well…read moretaken care of. We were able to easily negotiate with them regarding price and a few minor safety related repairs. Any 21 year old vehicle is going to need some attention. The main issue is the driveshaft carrier bearing needs replacement and a bad front brake rotors. They agreed to replace these items at no additional charge to us !!!! That is unheard of these days. They have the rv now and we should have it back soon. They are focused on safety and customer satisfaction. I am totally impressed by the integrity shown by them.

Really great experience we love our trailer the walk through was short to the point and very well…read moredone. There were a couple of things that needed to be fixed Karl had the service department take care of them. The experience is always going to a little stressful I mean spending 28k may not be much to some but to us it was and the group was pleasant and they made the experience fun and we were Happy we made our purchase at Manteca Trailer

This review is for the service department…read more After purchasing the trailer, we had a run around of information on when it was to be delivered to the facility. This is where the frustration began. There was some pretty significant damage to part of the wrap during transport, and that was fine, it was going to be getting fixed... we were told it was ordered and given an approx. date. That date came and apparently it was not ordered, but another part we needed was. To get that taken care of was beyond frustrating. Upon picking it up, another part we needed was not ready, so again we would have to drive down and drop it off. Even after this last drop off, after making the appointment because we were called and told the part was ready, the part is not ready and we have to wait some unknown time for it to "hopefully" show up. Each time we have brought our RV in for maintenance/ to get a repair, we have never been greeted. As well when we went to pick it up. Each time we have stood inside and not one person has asked if we needed help or even said they would be right with us. Most times there were at least 2 people not with someone, and many other staff walking in and out. When dropping it of, most staff sat at their desks starring out as we unhooked- it would have been better worth our time, if we could have been checked in while we unhooked. (We even received a call to do a survey about how service went and we did not have the trailer finished yet, so it is hard to give feedback for that.) We had several more conversations with the service department and a few more survey calls which, because we did not have the service complete, we could not give feed back properly. Upon our last pick up, after all the parts had arrived, we finally had a better encounter. I completely understand that they are busy with so many trailers to check in, work on and check out, but it would be nice to be have a little more support when showing up.

Mike is friendly and knowledgeable. This is the only place I take my 5th wheel to get work done.read more

Mike, in the service department, provided excellent customer service on a Friday afternoon!! We…read morewere able to continue on to our weekend camping trip in our new (to us) RV because of him!! He was very knowledgeable, patient and helpful! He answered our questions and remedied our hitch and trailer brake issue! Highly recommend!