This was my first time getting a storage unit and the process and setup were incredibly easy and…read morethe pricing was very reasonable. The area and facility are safe and the assistance from Cruz we received when we arrived onsite was extremely helpful.

The new Manager, Micki has been very helpful and communicative. I have enjoyed working with her…read moreand will definitely refer my clients to this location for storage needs. Facility is always clean and no bugs in or around my unit!

Wow! What a cool place!! I attended a private event at this place, much better then a boring hotel…read morebanquet room for sure. The cars on display are amazing, the paint job on that Dodge Challenger .. you have to see in person to really appreciate it. The neon signs and decor really make this place special. The staff that assisted with the event were friendly and accommodating. I would recommend for parties & events.

Visited during Cars and Coffee. Excellent establishment. Loved the variety of cars and people that…read morelove them!

The store manager Victor was extremely informational, friendly, and happy. Once my daughter…read moredecided on a unit Victor jumped info his golf cart and took her to the location. Location is very clean and is reflective of the manager. Keep up the great work

Had a 10 x10 storage for 14 years. The building was always clean and bright with trolly to use…read morealways available. Liked the security of the entire premises. Personel we're pleasant and available if needed.

Typical average storage facility; certainly not one of the more contemporary facilities…read more But once you rent at a good price and move everything in after 2-3 months they boost the price by 30%_40%. Feels like a bait and switch. Would recommend going elsewhere that operates with some integrity keeping the price and increases in line with quoted pricing.

Why am I paying $207/month for a storage space of 5' - 8'? Why is the price still going up yearly?…read moreAre you trying to get rid of the responsible customers by pricing them out of this facility? I've paid monthly for over 14yrs and this facility is near my home, which translates to convenient. I store some semi valuable work/personal items there, which was practical at first but has now become near unsustainable.Corporate greed is a terrible practice and threatens us loyal customers in a negative way. Please, I need help and a lower price with a ceiling would go a long way to establishing this goal for me and many others. The CubeSmart facility I use: is at 533 E Dunlap Phoenix, AZ 85020 My Phone: 602-943-0720

I have had multiple units here over the years and I keep coming back. The facility is clean and…read morequiet and they are open 24 hours day which I really appreciate due to my crazy work schedule. They always remember me by name and unit number! They are genuinely just kind people. They have always gone above, and beyond. They care about the business, and it shows!

I went over to see if I can open a storage there but it says be back at a certain time. I get that…read morepeople eat lunch but how do you expect a business when it says on maps it's open hours but when I get there it's closed due to being out on lunch.

I wind up renting Uhaul trucks or trailers about 4-6 times per year. Not everyday, but enough to…read moreappreciate the differences in quality service. Last week was my first rental from this center. I was thrilled by the experience. The manager portrays a great mom and pop feel, not a corporate chain. Everything was ready on time, clean, and easy to pick up and go. Return was even easier. My new go to Uhaul facility. I look forward to the next visit!

HORRIBLE EXPERIENCE! NEVER EVER EVER RENT FROM HERE!! Rented a van for two hours to move a ping…read morepong table. A $40 rental turned into $1300 plus tax (for a total of $1534) after they charged me for a "cracked odometer." Absolute and complete LIE!! We all know that there is NO WAY we cracked an odometer. They are SCAMMERS AND LIARS. Fortunately we used our American Express to pay the bill. They can expect a fight to the end. They will NEVER see the money and will never get our business again. We have used multiple other UHaul locations over the years, and never had an issue until we used this location due to it's proximity to the ping pong table. What a terrible excuse for a business. They don't deserve to carry the UHaul name. This is 100% FRAUD.

The question is.. what went well..?? Honestly... not much at all. Everything I touched went to…read moresh*t! What's that you ask? "But Kristen, you gave them Five Stars??!?" Well yes I did! Sometimes, it's not about things going so Smoothly, it's about when things all fall apart, how well can the business or entity *handle* the mess of it all falling apart, or how can they make it right when everything is going wrong? THATS what is equally as important to whether or not the situation/service/product is satisfactory from the very beginning. If you are like me at times... and I mean during my ten+\- stint during this long U-Haul Relationship I've managed to now invest in... (how did this happen?) -we're talking an affair with a 26' truck and 9' Van loaded to the brim, for a month, but not before being towed around town, illegally (not Uhaul's fault- but the Bitches at Aria apt's, and I'm fine calling them out on it... learns your A.R.S's broads!), an impromptu "garage sale out the back of the truck (not at my discretion!) again not Uhaul's doing but funny now that it's in the past)... then going into storage for "a month" (ahem) sh*t hit the fan so that means 9 months... then trying to move out of THREE storage units by myself (5'1" me!) across town in a 15'er... units locked - not locked - locked - not locked, closed at ten, do I know? I don't know... you get it.... The GM at this location cannot be MORE amazing. And I mean amazing like you would think in his spare time as a male he was a kindergarten teacher for special needs children. I say this with the best intentions because it would take AMAZING patience, calm tone, voice control, the kind of person that remembers to Smile when they answer the phone (like they teach you in "upselling class", and he ALWAYS answers his phone. Friday night at 9? Yep. Sunday morning inf at 11? Yep. Monday evening at 630? Yep. Unfortunately I know this. Now... there is one gentleman I have to add... stay away with a ten foot pole, he would ruin your best day and make you say "Kristen wtf are you talking about you've lost your mine you're a liar and I hate you!" That's NOT Brian. You want Brian. Honestly, I think Brian keeps him on board because maybe they can't pay unemployment cause it'll raise the rating too high - or possibly he's been there so long Uhaul is obligated to him - I don't know I have no idea why they keep this person. He could be a relative of Joe the owner of Uhaul. There has to be a reason because this guy doesn't deserve a job cleaning the amalgam traps at the dental school honestly. But who knows, everyone has a family to feed...maybe they should just put him in the back so he doesn't have to work with anybody. Other than that disaster, Brian At the Cave Creek and 101 Uhaul is amazing and if you need a truck or storage...I couldn't more recommend going to see him ... and even the two ladies that work there that impress me by being able to drive those 26 foot trucks are super awesome also !

I went to the U-Haul center to refill a propane tank for my barbecue. It was Sunday and it was 4:45…read morepm. I was greeted warmly and asked what I needed. I let them know. I was there to refill a propane tank at which point the guy that was speaking to me immediately looked at the clock. And then this very large heavyset girl with short black hair said oh we can't refill the propane because somebody got burned. I find this to be highly unlikely and probably a false statement as propane when it is dispense comes out cold not hot. Also, the large propane storage out there if that would've been on fire there would've been black smoke black char black anything. And it was pristine- it actually looked brand new. It was basically a lie. They didn't want to be inconvenienced because it was near the end of the day. I didn't question them I said thank you very much and I left just cause I'm the better person. But I think that your Customer Service is absolute crap. I think your employees should probably be reviewed because they're probably lazy. They don't seem to care about the customer which means they probably don't care about their job, especially the heavyset gal. I did not see her name, but she was the most ridiculous of all of them. Please learn from this and improve your Customer Service training or hire better people.