I have to say that I was extremely impressed with the level of service from Trailers Midwest. Steve…read moreand the rest of the crew are fantastic. I recently purchased a Stealth trailer from them. Let me just say that customer service at the level that they provide is very rare today. There was a bit of miscommunication on one of the features on the trailer I was looking at and when I came to pick it up was disappointed to see the trailer didn't have what I was expecting. Steve was extremely apologetic, had the feature added to the trailer and delivered it to my house 2 hours away the following week. He could have very easily told me "oh well" but did the complete opposite. He was exactly what I look for in a dealership. I will definitely recommend him to any friends looking for a trailer and will make sure that if I find myself in the market for another trailer will make sure to head to Trailers Midwest!!

I'm from the west coast and needed an enclosed trailer to haul my wifes late mothers furniture back…read moreto idaho. i have to say the people at midwest are all freindly and very helpful i received great and fast service in finding just the right trailer to fit my needs and at a great price i would recommend them to anyone needing a trailer.

What an experience! From start to finish, every person we encountered was wonderful! Everyone was…read moreknowledgeable and friendly. I felt welcome, confident with my purchase, and treated with professionalism. I don't know why it says San Francisco, I'm in Michigan.

Drove 70 miles to purchase this just to find out it's a completely different trailer than in the…read morepicture. Single jack, different frame. Waste of time and money, especially with diesel at $7 a gallon. Not sure how they've had it sitting in their lot for 2 months, responded to messages, and not notice it's the wrong trailer. Unprofessional. Didn't apologize, just said they used the wrong pictures.

BEWARE!!!! Whatever you do stay far away from these people they are unreliable, untrustworthy and…read moredon't give a Damm about their customers. I ordered a door for a trailer over a month ago and was told last week it will be arriving to their location for shipment to my location. I called and emailed and got no response. Finaly when I do, I'm told that the door was never ordered and she could care less about the situation. I've been in the business for more than 20yrs and never and I mean never been treated like this as a customer. This women Krista Smyrl which is their customer service manager has no clue as to how to treat a customer and should stay far away from handling any customers. So, if you're thinking of doing business with them you have be warned. ZERO STARS WASN'T AN OPTION AND PLAN ON HITTING EVERY SOCIAL PLATFORM TO GET THE WORD OUT ON CROSS TRAILERS

Unprofessional customer service. Combative and only centered around keeping production movingread more

I just purchased a 8.5 x 24 Wells Cargo enclosed car hauler. Well over $20K purchase price. They…read moreonly put 4 LED lights total on the front and sides. You would think that after spending this kind of money they would put some more $4.00 lights on the front and sides. I'll never again buy a Wells Cargo trailer.

This business is ran by the KKK, the kip the Kindra and the Kristi, I applied for this job having 9…read moreyears of electrical experience and after a month and a half of being employed there I still learned nothing! They are the only cargo place that produces the "Goosenecks" apparently. The person that was supposed to be training me was on his phone constantly or sneaking off to smoke a cig. This person was fired after 3 weeks of missing a minimum of 2 days a week. I was then left on my own to learn the rough wire and hook up. When a wire was ran wrong it was yanked out of place by one of the "team leads" and I was belittled for doing anything wrong. These people are terrible and do as little as possible to get these trailers out the door. I would not recommend working here, let alone buying any product they produce.

I am having the EXACT same situation (see review dated 9/27/2024) with Tiara RV (Kyle) canceling a…read moreextended warranty. Been trying since May 2024 still no refund. I sent a complaint to the BBB, still no refund. I see there's other complaints on BBB about same issue with Tiara.

If I could give zero stars I would…read more 4 weeks of owning out 5th wheel and have yet to go anywhere . Week 1- they delivered our 5th wheel to us with no power cord so we couldn't even use it for the first 3 days. Also window trim popping off on a lot of the Windows. I fixed it myself Week 2- led light over awning stops working - wasn't to worried about that figured I'd take it in for service at the end of the season. Week 3- water line to fridge was hooked up wrong flooding our 5th wheel and causing major trim damage- pulled the fridge and repaired it myself and figured I would have the interior repaired at the end of the season Week - 4 converter burns up /no power to unit -2 days before our 1st trip. Since the beginning we made a lot of calls to tiara before we even received our 5th wheel. Reason is because they would never communicate back and left you in the dark the whole time . There is no leadership in this company. From the parts Dept to Chris the finance manager and all the way to the so called owner Todd . They were all horrible to deal with. They do not care after the sale. They will put all blame back on the manufacturer . And take no responsibility for the lack of service they provide.

Absolutely the worst trailer building experience I've had. This is about the 4th trailer I have had…read morecustom built. Had many issues during and after the build. The icing on the cake is when all the cabinets in the trailer had poor shelving and wouldn't hold anything. When I contacted Octane, they gave me the phone number for the cabinet company they buy from and asked me to talk to them directly. It took me 3 months to resolve the issue, and they still aren't right. When I finally contacted the owner directly, and asked him if he were to buy a new truck, and the radio didn't work, would he expect the dealer to fix it, of provide him with a phone number to Bose? All I got was crickets. Money already in their pocket, and they move on, regardless of how bad, or how many issues you have.

We were excited to be looking for a camper to put on a permanent site in Northern Michigan. We…read morestarted the process working with Chad and he was wonderful. Chad departed from the company and we got passed around from person to person, no consistency, no clear answers. We arrived this morning to pick up the camper at a scheduled time and no one knew we were coming even though the appointment was confirmed within the last 3 weeks. Camper still sitting on the lot winterized and not through service and no one seems to be concerned with the fact that the ball was seriously dropped.

I recently worked with Louren Bates at Camping World Elkhart, and he provided truly exceptional…read moreservice from start to finish. He went above and beyond multiple times to make sure everything went smoothly and that I felt supported throughout the process. Even after my purchase was complete, Louren continued to check in and help me coordinate transport -- often on his own time. It's rare to find someone who shows that level of dedication and genuine care for their customers. Louren represents CW Direct exceptionally well, and I'd recommend him without hesitation to anyone looking for an honest, thoughtful, and reliable experience.

3 years old. Used 8 times. The side panels are separating (there taped on)…read moreThe entry door had to be bent so much to get it to close that the door hinges are all whacked out of shape. The ceiling is separating from the ceiling cross members. THESE TRAILERS ARE ABSOLUTE JUNK. DO NOT BUY. ONLY 1 YEAR WARRANTY.

I purchased a Lightening Trailer from a Dealership in Blasdale NY named Southside Trailer. The…read moreservice was pretty much terrible and they did not setup the drop hitch correctly.. The Trailer itself was defective and had to go back to be welded together. In addition to the work not being completed at the factory they found the frame had been cut 3/4 of the way through and needed additional repair. The Trailer is a toy hauler with two pop outs. The trailer is a 2017 and both pop outs a broken because of poor engineers and workmanship. I've contacted the company and they will not work with me, I would not buy a Lightening Trailer from anyone, any where or at any time.