Decent service and fleet selection, but be prepared for fine print--and insurance. Vehicle I rented…read morewas involved in an accident. Local staff was easy to deal with, and sounded like it would all be covered by my insurance. Months later they added several unreasonable fees (admin, depreciation, loss of use). HQ sent their internal collection team (Damage Recovery Unit) after us. Demanding Calls. Emails. Letters. Finally reached a settlement after many months, but a big headache. Lesson learned.

I recently did a 8 day rental with this company and can't recommend them enough! The process was so…read moresmooth thanks to Hayden and JJ, I'll definitely rent from them again when I'm in the area. Huge bonus -- They offered a ride from the airport and returned me to my hotel after I dropped the van off!

Was quoted a price after filling out the online worksheet and speaking to Ken. Signed the contract…read more . Ken then called and indicated the weight of the move would require them to come out for several hours the day before to prep the furniture and that I needed to sign a new contract . The new contract was 1200 .00 more .. started looking at the new contact and the moving materials were being charged on both days . He apologized , blaming the computer . The job went from 5300 to 6800 . Between the 2 day change and double billing for materials , requested my deposit back and found another company . The new company did it in one day for 3500.00 .

These movers lost my bed, a whole box of my belongings including tools. The had no respect for my…read morestuff, breaking items and generally being reckless with my things!

We reserved a truck on line and were charged a $50 reservation fee and when we got to the facility…read moreto pick up a truck we were very rudely told that they had no trucks, there were none available and it made no difference if we had a confirmation number. The woman was extremely rude to my 70 year old mother and literally told her she should read the small print online next time. She told her that a truck reservation does not mean you are guaranteed a truck when you get there. I am astounded at the horrible service and seriously, why are you taking on line truck reservations if you have no truck available? Never use this company! Especially this location.

Reserved a 16-ft moving van, hand truck and car dolly. Items were reserved 2 weeks in advance. Even…read morecalled the night before to confirm pickup as scheduled at 9am the following morning. We were told all was well for 9am pickup. Arrived at 9am. Waited 1-1/2 hours at their location for truck which was NOT ready. Then we were instructed we had to drive all the way to Spokane Valley (not anywhere even close to pickup location) to get the car dolly/trailer. Don't rent from this location if you like to be on schedule. Awful customer service and very unprofessional. Ruined our schedule for moving our things that day as we were on a timeline. Stay away from Budget Truck rental on N Division in Spokane Washington. I'm not sure if this is how Budget conducts business at all their truck rental locations. If so, they need to get their "stuff" together or close shop. Plenty of other places to rent from.

We had a 1way rental from BOI to GEG. As one ways are…read moresignificantly higher daily rates, we did a 1 day, 1 way & turned the car in at GEG, where we picked up a different car for our local stay. Dropping off the 1 way was a breeze & I had the emailed receipt before hitting the counter to pick up the other car. Picking up the other car wasn't as easy as it has been at other locations. The staff we worked with seemed annoyed that there were customers at all. There was some confusion over the online check-in, repetitive questions met with attitude on answering and a hard push for the insurance, implying I wasn't covered by both my regular insurance company and my credit card (I am... I have rental coverage & have never had to debate it in all my years of renting cars.) Once we had the car, we were happy with the rental &, again, return service was great. All in all, the pros outweighed the cons & we'd rent here again. Construction has the car are rental area congested. It's possible this was part of the agent crankiness.

Absolutely terrible experience with the on site manager on Thursday, June 4th around 10:00 AM. To…read morebe clear, the front desk staff I dealt with were great. They were polite, helpful, and did their best. The issue was with the manager, who was rude, unprofessional, and quite frankly handled the situation like a coward. He never spoke to me directly and only communicated through his staff. I first walked in asking about a same day, one-way reservation from Spokane to Sandpoint. I was told I had to make the reservation online, so I did exactly that. About 20 minutes later, I came back in with a confirmed reservation. The employee helping me confirmed the reservation, confirmed they had the vehicle, and was great throughout the process. Then, after he went to ask the manager a question I had about a car seat, he came back and politely told me they would not be able to honor the reservation because it was not made four days in advance. That is absolute nonsense. Why allow the reservation to be made, confirm it, and then refuse to honor it once I'm standing there? Completely unacceptable. The manager at this location needs serious training in customer service, communication, and basic professionalism.

I rented a Thrifty rental car through Hotwire.com and got a great price. However, when I arrived…read moreto pick the vehicle up, the additional fees were far different from what I was quoted - Hotwire had screwed something up and I was expected to pay far more. Zak - the person whom I spoke with at the counter, quickly understood that the problem was Hotwire's. I contacted Hotwire, and Zak got Dan (his manager). Apparently it is a common problem for Hotwire to do this, and through quick action on the behalf of Dan, Hotwire cancelled my contract and refunded me - and then Dan and Zak were able to provide me a car at the same rate I booked with Hotwire. Turning the car back in was super easy, and I am extremely satisfied. Watching Dan turn into a Karen and ask for the Hotwire person's manager was the best entertainment I could have possibly had on a busy day of Christmas travel. Thank you, Zak and Dan, for a SOLID customer service experience! I highly recommend Thrifty Rent a Car at the airport!

1 if that! This place told me I was good to go on car rental with a drivers licence and debit card…read more They didn't specify to me online booking the car rental or over the phone i needed a credit card to book my car rental. It was an add for a book now pay later ad. So I take the bus all the way down to the airport only to be told my debit card isn't accepted it has to be a credit card. I'm trying to rent a car so I can go car shopping because my car broke down. Fuck you guys! I will never ever go here ever again and I will tell everyone I know what a horrible company you are. Cheers!

I had a reservation with Enterprise on North Division in Spokane and was told they'd pick me up at…read more9:30 AM from the auto body shop. They didn't show up until 9:55 AM--25 minutes late. I figured maybe I could still get out of there quickly. Nope. It's now 10:10 AM and I'm still standing here, waiting to be helped. When I called to ask why they were late, they gaslit me--saying I was supposed to call them when I arrived at the body shop. That was never explained to me during booking. The office is clearly understaffed. There's a full waiting room and only one person working the entire desk. The guy seems nice, but he's also telling customers stories that don't match what they were told. It's chaotic, slow, and honestly disrespectful of people's time. I was supposed to be in and out by 10:00. Instead, I'm stuck standing around while my schedule falls apart. Do yourself a favor and rent somewhere else. This location is not worth the headache.

I would prefer to leave a negative star rating if it were possible. I rented a car online for a…read moreweek. Arrived at the location and it was closed (closed at noon and I arrived 12:10-12:15) My pick up time was 12 noon. Since location was closed I waited until Monday at 9 a.m. to call and was told they had no car for me, not to come in because there was no car. They would call. At 2 I called, still no car but they told me they would call in an hour. No call. Today, Tuesday, no call all day. Not the first time I have not had a car available at this location. But second time=last time! Used the E Francis location.

This is one of the easiest car rental experiences I've ever had…read more They had a car within an hour for me, picked me up, and were very quick once I got there to get me set up and out the door. Great service!

Everyone I've interacted with at enterprise has been kind, welcoming, and so helpful! Isaiah at the…read moredowntown location made the rental process super quick and easy. He helped me get my Bluetooth connected and made sure I understood every part of the process. Definitely recommend enterprise!

They called us at 7:30am the day before our move to tell us they had move our appointment to a…read moredifferent location that's further away. Next day comes and we go to that new location, just to be out in the cold waiting for customer service because they were CLOSED. No solutions were given to us, had to call customer service to get help. Worst timing, inconveniently terrible!!! Customer service then tells us they were supposed to call us a week or two before all of this. TERRIBLE.

awful customer service. massive hidden fees, an absolutely horrible experience that will leave you…read morefeeling robbed and harassed.