My family has relied on the Spectacular Housekeeping team for over four years now and they…read moreconsistently deliver high-value. I also recently used their window cleaning service and it was super helpful. Highly recommended.

They were able to work with 24hr notice- but missed some key dirty spots during a move-out and…read moredidn't mention they left in such a manner, especially considering how long they took. Communication could have also been better.

This was the second time I've used Vital. Again, I was thrilled with the work. My apartment was…read morepretty dirty, since I hadn't had a deep cleaning since before the pandemic. Needless to say, there was plenty to do. Silva and Laura were great. I prepared things as much as possible. They went beyond and did the windows, inside and out in the kitchen, the stove and oven look brand new, and the fridge is spic and span. The floors were washed, the bed was remade, and all surfaces were cleaned. It was quick and very reasonable. I'll definitely use this service again. This time I won't wait as long. Once every month or six weeks will be great. The owner of the company only communicates through text, but he does get back and if you need a call, he'll do it. Also, I had the least expensive of the two services, and I also got $50 off as a special. Great deal!

Very pleased with this housecleaning service! I'm a busy professional and got so busy that I…read morecouldn't find time for a deep cleaning of my apartment. I'm clean/neat generally but I wanted someone to scrub floors, clean bathroom and kitchen and do some dusting. They have a discount for first time users which made the price reasonable. It was really easy to set up an appointment online and the cleaner was punctual. Best cleaned spots were the hardwood floors, oven, and bathroom. I asked for the blinds to be cleaned and paid extra but didn't look like they took them down and cleaned them. Window sill and top of fridge also weren't cleaned. I think overall it was worth it but may continue looking for another service for the details I noticed were lacking.

I've used We Leave Clean a few times for my old apartment back in Los Angeles, when I found out…read morethey opened up their new location here in San Francisco I got so excited, they have been such a great help. They always keep my home neat, clean & tidy every 2 weeks. Honestly it feels good coming home from work to a clean house, I don't know what I'll do without their help. I highly recommend them, they never fail to impress me.

They just cancelled a cleaning for today less than two hours away! They said it was due to a…read moremedical emergency. Offered a discount for next week. Then, they offered a complimentary cleaning. What am I supposed to do for this weekend? I schedule the cleanings for Fridays so that our place is clean for the weekend. Last time, 2 weeks ago, they kept trying to get me to change to a different day than Friday... also due to an unexpected emergency! That was the last time they came. I will have to find a new service. On top of that, they don't lift things off shelves to clean them or clean the items on the shelves. And this is after I put away most of the things before they come so that the counters are empty. I would not use this service. Also, they charge for the cleaning the day before they arrive. So, I've been charged for the cleaning they just canceled. I am now told it was just a temporary hold. So, I should get my money back. Now, they have rescinded the complimentary cleaning because I posted an honest review! And, I have been tipping them on top of their fee. Per the cleaners' request, I have tipped the cleaners personally through Zelle, not through the website. This is what I get! And, they have only come about 3 times. This would have been the fourth time. One time they tried to get me to change the day & today they canceled with less than 2 hours notice on the DAY OF the cleaning. That's 50% of the scheduled cleanings! They do not care. They are now penalizing me for posting a review. This is how they treat a new customer. There was a lot of lip service with nothing to back it up. The texts included, "If there is anything we can do..." but they canceled with less than 2 hours' notice & pulled their offer for a free cleaning next week. I was going to accept the cleaning & edit the review to reflect that they are making it up to me. They are not. I would stay away from Edgar V & this service. The cleaners were okay, but the lack of thoroughness, the inability to put sheets on the right way, & I'm still tipping through Zelle? There are better cleaning companies out there, and obviously more considerate.

Polite, communicative, effective. Ever and his partner did a wonderful job for my move out clean! I…read moreappreciate their friendliness and hard work. I hadn't properly cleaned the place in awhile and they went the miles. In fact I think they left this place cleaner than when I moved in. Definitely would hire again if I need their service in the future!

A no call no show was finally the last straw and I fired them…read more Unreliable schedule and so so service.

Amazing clean! Was so impressed with how thorough of a clean and they were very covid safe. Our…read moreapartment is spotless and they were easy to coordinate with. Highly recommend!

They were able to fit me in pretty last minute on a Saturday. I got a deep cleaning on around…read more1000sqft for $500. This was one bathroom, kitchen, livingroom, and entryway. Two people came for about 3 hours. The price was a little higher than expected but I needed someone quickly and they did a great job. I have tried 3 other cleaning services in the area and Sister's has been the best by far in their attention to detail. I would definitely work with them again.

We bought our home almost 5 years ago & it was time for a "deep clean." Our lifestyle & work keep…read moreus both super busy. Any extra time I want to spend it relaxing or with the husband & pup, not "deep" cleaning. So, I asked my husband about us hiring housekeepers to help keep the house looking good. Plus, I grew up with a housekeeper/ nanny the blessing is being able to afford the help while supporting local business!! I called a few businesses and "Sister's Cleaning" had the best response time. The Owner is Ms. Sonia was very friendly & professional. I was able to tell what my focus areas were and she came to do a Walk-through. Our home is around 2200 Sq. Ft. I belive. The initial cleaning is the most expensive (it depends on the size & such) but ours was around $700 then, for every 2 weeks we spend $180. The national average is ab $150-$200 I do pay cash & in my mind the $180 cash includes a tip. Mainly bc I do not ask about laundry or changing bed clothes. The Pros include: *supporting local business. *Many years of service * Timely & Professional *Will go by your list of focus areas. * Multiple people cleaning so, It goes faster. The only Con probably comes from me growing up with a housekeeper & my dad having his own cleaning business where the standards are Super High. If I'm paying I wasn't perfection & so far uts been 2 cleanings. After each one I see small things that were missed. Like dog slobber on the wall or hair on the couch. I'm purchasing a lent roller for the chairs to supply the ladies with and will point out a few slobber areas to catch on future visits but, we will DEFINITELY continue using "Sister's House Cleaning" they seem trustworthy, dependable, & professional! I'm also confident that each cleaning will get better & more detailed. Don't wait to call SISTER'S House Cleaning Today! I'll so give a review update after the next cleaning (we're on a 2 week cycle). The ladies are kind, focused, & professional!

In short: AVOID. There is already a file against this business with the Better Business Bureau…read more See: https://www.bbb.org/us/ca/oakland/profile/cleaning-services/not-your-average-cleaners-1116-966688 My experience: They broke a treasured item and left it there for us to find, they were 1.5 hours late (this is AFTER the big 3 hour window they give you), and did a poor cleaning. Almost 2 weeks of texts and emails with the business to try and resolve these issues has been an exhausting runaround that has resulted in zero resolution. I decided to check them with the Better Business Bureau and found they have a C+ rating. I've had many house cleanings in 30 years- some good, some average. I never ever thought to write a review since everyone's trying, but given my recent experience and how much they charge I hope others can avoid the hassle and cost- not to mention broken items. They give a 3 hour window of when they'll arrive- that's a lot of time to wait around, but ok. We have a newborn in the family so I just said please don't be later than that (so we'd have him out during the noisy parts). The texted AFTER they were late to say they'd be an hour late. OK. I said, please no later. Only after I called (after an hour passed) was I told they'd be an ADDITIONAL 30 mins late. OK, fine. I shrugged it off. I did the cleaning as a gift to my sister who just had a baby. It was the OPPOSITE of a gift. After they left my sister sadly showed me the baby mobile that all of her friends had handmade for her as a gift for her baby shower. It was broken in half and the cleaners had just left it there. They said nothing to me before they left. I had to text the business who didn't apologize or offer a refund but said they'd file an "insurance claim". For a handmade irreplaceable baby mobile?? On top of all this, the cleaning wasn't very good. Instead of things left sparkling, it looked mostly the same. For example, I looked at the shower where there had been some black residue along the shower wall (we were obvs hoping they'd clean) it was still there- not touched at all. 2 weeks and a dozen messages with the business later- including photos of the non-cleaned shower and broken mobile- no resolution. They have said they will look into "why" these things were not cleaned and why they were broken. It's not helpful to know why I paid almost $200 for lateness that inconvenienced the family, a not clean apartment, and a broken treasured object. UPDATE: Per the response below, you can see this is not a detailed oriented business. I never mention the kitchen issue in my review. Yes- my sister did ask for that and there was a communication breakdown that wasn't ideal, but I decided to not even mention it in this review because the other issues were bigger. The black residue is not mold- I actually had it checked (given the baby). It could have come off with a cleaning. Even if that were the case (which it's not)- wouldn't it make sense to inform me of mold that you are not going to clean?? Finally, as to the broken item that was left behind (never mentioned to us): I wrote to you a few times- issuing an insurance claim for a treasured handmade item doesn't make sense. It's technical worth might be a few dollars but it was invaluable to us and now it is broken. The very very least I would expect of a professional business is a refund or reduction. But no. As you see from their response, this business can't provide that. So, as evidenced by the response below: if you hire them and they are late, break your things, and do a sub-optimal job, they will not resolve the issue or try to make you whole for your loss.

I scheduled a move out clean and couldn't be happier with the result. From start to finish, very…read moresmooth and professional. Prices were transparent and competitive. Communication was great. The young ladies left this rental house looking immaculate and better than when I first moved in. I would recommend this company without hesitation.

Great job reasonably price. Came in very thorough ended up hiring them on a recurring basis!read more

Amazing! - clear communication…read more- fair price - excellent service - very mindful and respectful They clean my house every two weeks and I love their service. Will be recommending to friends.