Dr P. Williams. Repeated poor service for office visits. Arrived for 1pm appt, found note on door…read more"closed lunch 12-1pm", people waiting can see reception person through door. At 1:17pm another man knocks on door, so she lets us in. I ask, "is the doctor actually here?" Get a "yes". Checkin process is "mandated online in advance" with co-pay paid in advance. At 1:45pm back to reception and remind them had a 1pm appt, ask if any reason for delays? Doc is there, not tied up at hospital for example, just after lunch hour. Within minutes get put in a room, where I sit for another 30 minutes before walking out and calling for copay refund. This is the 2nd time in a row with an hour or more wait after appt time, for no apparent reason. Changing doctors. Also, overall regarding surgery phases, poor setting of expectations for what was coming or experiences, like no setting of expectations, many times thought, "he could have prepared me", and difficult to reach when facing concerns, then would suddenly appear at odd hours when asleep and be gone again before I could remember all the concerns.

DR Frieha, was great preformed a surgery that went well. I recovere ahead of the timeline. very…read morepleaased with entire process, quik appts and accomodating staff

Dr Willis is a pretty good doctor. He was my doctor of call on 2008 and again today, 2015. It took…read morea week to finally resolve my kidney stone problem in 2008 but finally had a good outcome. Dr Willis has a good relationship with Advanced Imaging and can usually get KUBs and other images quickly. My greatest complaint is Dr Wilis' administrative office. They will not file your secondary insurance which would require them to take allowable amount as set out in his contract with UHC, BCBS, etc. so they beat the insured customer out of $40.00. They denied filing our secondary insurance in 2008, which they did. They still required us to pay $30.00 (back then) and had to reimburse us after we got our EOB. Too bad, doctor does his job. Another reason we need Universal Healthcare.

Scheduling with Karen is terrible! She claimed that she would give my husband a callback to get him…read morescheduled in however he had to call her back to even get the process started because she forgot. How many people did you schedule in before my husband called you back Karen?? Since he did wait for you call back till 4:30PM. Not only that but then she canceled the day of, two hours prior to the appointment claiming the doctor had to be in surgery... We scheduled two weeks ago ‍ Find someone else, honestly. If you're having pains or need to see a urologist as soon as possible, don't hold your breath on this location. UNPROFESSIONAL Ms. Karen.

Doctor is patronizing and rude. will not help you if he doesn't agree with your request. Makes…read moreyou feel like your needs are invalid.

Front office is rude. New Braunfels location made an appointment for me at this location on a day…read morewhere the DR isn't even working. I drove 45 min to be on time, and they proceeded to laugh in my face for their mistake. Didn't bother apologizing. Literally has no response when I asked her this is what customer service is? Laughing in someone's face? She just shrugged her shoulders. Come here if you want to get treated like scum.

Had appointment with his office to do blood test on a Thursday and went for scheduled appointment…read moreon Monday . On Monday they told me they no longer accepted my insurance. I'm ok with that although it is a major insurance company but they didn't bother to call and notify me. They told me after driving 40 minutes to appointment.